I love the customer service at this place! I appreciate them keeping track of what I purchase so I can diversify further purchases for my dog. Just purchased another bag of dog food. Waiting until I purchase ten so I can receive a free bag!! I absolutely Love seeing the Mascot for P.A.W.S every time I visit. Thank you! read more

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This is a great little spot . Great prices , super friendly staff. Knowledgeable on the foods etc . We went to Get nails trimmed for our pup Leia . Was super fast and easy! Nice spot close to home. Lots of good stuff. They also have ice cream for the dogs . Enjoy !!!! read more

Pawsitivley Pets P.A.W.S - Our pup Leia smelling the foods - Pets Near Me - Reno, Nevada

Our groomer Jenni, just started there as a groomer last month. One of the best groomers we have ever worked with. We have a retired therapy dog, named Keno. She is a 140lb Newfoundland and just LOVES Jenni. Very experienced, kind and caring. We would follow her wherever she went!! She is building her business so give her a try you and your fur baby will not be disapointed read more

Pawsitivley Pets P.A.W.S - Pets Near Me - Reno, Nevada

The women in store are so helpful and knowledgeable love the selection has everything you need for your pups. They have grooming and a chiropractor for pups too! Chiropractor has helped my pup walk better and added per his suggestion fish oil and glucosamine that I put on food I buy from there and she eats it up and walks are longer now. read more

Pawsitivley Pets P.A.W.S - Treat section - Pets Near Me - Reno, Nevada

Nice location.. bigger store.. I recently heard they also have grooming services.. This would be perfect ..(since my groomer moved).. Nicely stocked with merchandise.. read more

Pawsitivley Pets P.A.W.S - Pets Near Me - Reno, Nevada

I always find what I need and the owner and staff are super welcoming and helpful. I also regularly use the dog bath area that is perfect for my large dogs. read more

Amazing shop that has everything you need! Great customer service! Staff really cares about customers and their pets.

Amazing and friendly staff - always remember us and our pets by name when we come in. Love supporting a small local business full of genuinely wonderful staff. read more

Great store- lots of selection in all categories and they can order if they don't have it. The owner and employees are so helpful. Wouldn't go anywhere else. read more

I have shopped at this store numerous times. All staff members are always cordial, very knowledgeable and helpful selecting products that are appropriate for my dog. I never feel pressured to make a hasty or emotional purchase that is easy to do when you're buying for your deserving pet. Thanks for your continued service providing quality assistance choosing pet products. read more

This store is the best. We have been customers & now friends since they have opened. Everyone is very knowledgeable and we trust their advice for our furbabies. HIGHLY RECOMMEND. read more

Finding a great selection of food and treats for my dog with a knowledgeable and helpful staff is challenging. I have been going to Pawsitively Pets for over three years and have never been disappointed. Katy and the staff are friendly and knowledgeable and are always willing to help me. They also have a great dog wash area that is clean, stocked with clean towels, aprons, and a great variety of shampoos and conditioners. There is a ramp for easy loading and unloading plus a plastic mat at the bottom of the tub for no slipping. If you want a great store that is clean, neat, well stocked, with a helpful staff, go to Pawsitively Pets. read more

This place is amazing. It's locally owned, & they are GREAT! The food may be slightly more cost than store bought (& really only slightly), but it's high quality & they'll always point you towards the most cost effective best option for you & your pet. They give me advice on questions I have for training my new rescue, they bring their own dogs to the store & demonstrate training options using them, they keep record of you & your animal so they can look up previous purchases...I seriously can't say enough good things about this place. read more

Pawsitivley Pets P.A.W.S - This was their awesome suggestion for training my dog not to pull...super humane, super simple, & super inexpensive - Pets Near Me - Reno, Nevada

Best local pet store in town! They always have everything you need, consistent fabulous customer service (Katie is the best)! Convenient grooming now located inside store, CJ did a beautiful job grooming our Golden and Silver Lab! Love to see the pups greet us when we come in! read more

Pawsitivley Pets P.A.W.S - Pets Near Me - Reno, Nevada

Great place I get quality cat food for my cat and she is a lot healthier or fur is great or skin is great he can't have chicken so I have to get specifically salmon and some other fish and the food I get for her is perfect and it's inexpensive and affordable I've had to literally stop shopping at PetSmart because I was paying $20 for cat food and she was just gobbling it down and gaining weight she's not gaining weight on this food that I got now read more

They are the BEST pet store in Reno. Friendly knowledgeable owners and staff. The inventory is wonderful from dog food to toys. read more

Greatest pet store in town! The inventory is expansive as well as quality. I happened upon Pawsitiveley over 5 years ago and since have not had a thought of looking elsewhere. Even after moving more than 15 miles further from their store, I'll continue to be as loyal of a customer as the owners and staff have given me and my pups the best of service and care. They truly go the extra mile to make sure all our pets needs are available. Thanks Pawsitively! read more

Absolutely the best customer service. Knowledgeable not only about pet food but also about training, breeding, healthcare, and of course healthy toys and playtime. Bring your dog in and it's like family. Now they even have an in house groomer. Feed and fluff, what's not to like. Recommend highly. read more

Pawsitivley Pets P.A.W.S - My favorite! - Pets Near Me - Reno, Nevada

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Great customer service, great selection of products. Will definitely be a return customer.

Best pet store ever!!! Everyone is so nice and willing to help. I was asking about a certain food for our yorkies and they got it in stock for me. Great customer service!! read more

Love the many different food varieties at this shop as well as the exceptional customer service. This is the only place I can buy the food my ultra picky dog LOVES. I am a loyalty customer here!!!!! read more

Pawsitivley Pets P.A.W.S - We are both HAPPY CUSTOMERS! - Pets Near Me - Reno, Nevada

I love this place! Michael is absolutely wonderful! I love going there and also seeing his fur babies Love, Andrea rumjahn read more

Amazing environment. Amazing customer service. Amazing products. Please BUY LOCAL, this place hands down has the best customer service they treat my dog like their own and Michael has given me invaluable advice. I trust and love this place and my boy Sampson loves coming to Paws! They carry all kinds of cool products and they truly care so much about all animals. I love supporting a good local business doing good things for our community. Keep it up PAWS!!! Much love. read more

Pawsitivley Pets P.A.W.S - Pets Near Me - Reno, Nevada

Fantastic pet store! I buy my dog food here and the owners and employees are always incredibly knowledgeable and friendly. They stopped making a manageable size bag in the food I usually get so I worked with the owners to find a new food. Can't find this quality at a big chain store! Thanks Ladies for the great guidance, it is definitely the Whitefish that my pooch likes :). read more

Pawsitivley Pets P.A.W.S - Lining up the samples worked beautifully! - Pets Near Me - Reno, Nevada

If you think customer service doesn't exsist any more check this store out. The staff is friendly and really knows their stuff. If your pet has allergies, needs a winter coat or just a yummy treat its all here. I love shopping here and it always makes me feel good to support my local small businesses. Oh and they even gave me a FREE bag of treats!!!! I know I will be a loyal shopper from now on. read more

I love this place! The most amazing customer service I've experienced in years. They did not have the size collar that I needed - he did not stop calling "the competition" until he found what I needed and made sure that it was waiting for me at the checkout counter! My favorite pet store furever! read more

My first time visiting this neighborhood store was to support local businesses. Unfortunately my first impression was not as pleasant as I hoped it to be. I found the specific product I was looking for with a price tag of $5.99 on it but when I took it to the register it rang at $9.99. When I insisted that it wasn't the correct price on the package the nice clerk called a manager (owner?) who at the time was on the phone and seemed more annoyed at my questioning than anything. The manager finally gets off the phone by sighing to the person on the other end of the phone just to come tell me 'I can't do that because I will be taking a loss, it was totally our bad but there is nothing I can do" with a smirk/ smile on her face. I proceeded to inform her that other stores usually honor the price if it's "their bad", but she stood firm on her decision and I ended up paying the higher price. The young lady at the register was nice and I could tell was embarrassed by the whole ordeal. I will never go back to this store and I will tell all of my family and friends about what happened to me. All of this for $4 bucks. I hope next time you are more friendly and take better measures to resolve a simple situation. Take care, J read more

Buying local helps people in our community; saving $20 online will certainly hurt our local economy and add to the wealth of the billionaires that profit when locals don't patronize local shops. The workers and owners of this business are friendly and courteous. It has been a pleasure to support them and their employees. Ask about their loyalty program too! read more

A great specitaly pet store with service in mind. They supply various, higher end foods for both dogs and cats. Custom made signs and clothing of different breeds. They have lots of treats and toys to spoil your pet with. read more

Very nice and friendly staff! They helped me gather the different items I needed for my new pup! I could have spent a lot more but they were conscientious about the fact that my dogs particular bread will grow quickly so some items he would outgrow. Also, gave recommendations on household items I could use as alternatives. Will definitely continue to shop here! Thank you! read more

I was in there yesterday for forever. Im so sorry I can't remember the lovely lady's name but she was extremely patient and helpful. I ended up getting a few items and so far my dogs are enjoying the new food. My 11 year old Old English Sheepdog is finally excited about breakfast and dinner again. He's usually only happy if I cook for him. Lol thank you again for being awesome! read more

Love this place and so do my fur kids!!! Quality products, fun gifts, knowledgable staff.

All the good stuff. A furbaby needs or could ever want. Healthy treats and food, toys and coats. Knowledgeable staff to answer questions and help you out to vehicle. Pets are welcomed with open arms. I always feel like extended family there. read more

I really wanted to like this place. Unfortunately the customer service was poor and the product knowledge demonstrated by the staff was terrible. I'll give one star for being a local business but other than that I am not shopping here again. read more

I can't say enough great things about PAWS. Great people, great products, and great customer service. I have been going here since they opened and the time and care I have received is the best of any store. They have helped me with so many animal issues. If they don't know they will find it out. There were times I needed food and could not get there till after they closed, and they left it put back for me. Best pet store ever! read more

Last time customer, Overly inflated pricing. Very rude OWNER that has no customer skills at all. Inexperienced counter help that can"t keep the books straight. Will never return rather shop down the street. Lost Customer read more

Great selection of products at a reasonable price, but very poor customer service. I came in here while walking on crutches. When I found something I wanted to buy, I asked if I could leave it on the counter since I clearly didn't have free hands. The girl behind the register didn't seem to want to take her eyes off the Disney movie she had on, and simply gave me a melancholy sigh. While still browsing, another gentlemen came in the store with a bunch of questions. Instead of leaving the counter to show him the products he was asking about, she would point them out. "Over there... No there... No down..." Finally she left the counter with the biggest disgruntled noise I've ever heard from an employee. Needless to say, I couldn't wait to get out and away from the negative attitude. I felt incredibly uncomfortable when I went to make my purchase, as if I was going to inconvenience her by wanting to support her store. Positive note: my purchase came with free samples that I'm sure my dog will be extra happy about. As I was leaving, it was clearly difficult to get the doors open with crutches and my bag. I struggled hard. When I finally made it out the door, I turned to see that the entire time, said disgruntled, inconvenienced employee was staring at me. I don't expect to be treated like royalty because of a silly injury, but even Wal Mart was more aware and courteous of my needs. Wal Mart. read more

Hands down the best pet store in town. Have literally everything you need and a surprisingly wide range of brands and supplies. Great people, as well! I love bringing in my dogs. They get showered with love and treats. Prices are SLIGHTLY higher than chewy.com, but you can't beat the service. Plus.. support local businesses, right? read more

nice people and would continue to go there but can get my dog food $20 cheaper on amazon delivered to my door.

I have been a loyal customer here for years. I called this morning regarding a specific dog food and was told the owner would be the only one who could answer that question and they would be in this afternoon. I just called back and was told the owner "wasn't in" and they asked what it was regarding. I was told this was an issue only the owner could answer so instead of wasting this person's time, I said I would call back or stop by. I was then treated horribly and yelled at saying if I couldn't leave a message regarding what this was about that it wasn't worth the owners time and to not call back or stop by and to take them off my list... You bet, I'll take you off my list... of businesses I am loyal to and spend a ton of money at. I used to love this place, too bad the pretentious owner just ruined a great customer relationship. Think before you speak, you'll retain more customers that way. read more