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    Petco

    3.2 (384 reviews)
    Open • 9:00 am - 9:00 pm

    Services - Petco

    Bath and groom only

    Petco Photos

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    Trash, very smelly

    Very disappointed with this Petco. The condition of the dumpster area is completely unacceptable. There is trash, plastic, cardboard, and other debris scattered all over the ground, making the area look extremely unsanitary and poorly maintained. The gate is also broken and does not appear to be properly functioning, which creates an additional safety concern for employees who have to work in or around this area. If the gate is not properly secured and maintained, it also makes it easier for members of the public to access the area and continue leaving trash behind. Until the gate is repaired and properly secured, this problem will likely continue. This is a pet store, so cleanliness and safety should be a top priority. This type of environment can create unnecessary sanitation and safety concerns for both staff and animals. It is also harmful to the environment when trash and plastic are left scattered around instead of being properly contained and disposed of. Management needs to take this seriously, repair the broken gate, secure the area, and make sure it is regularly cleaned and maintained. This is not the standard I would expect from a business that cares for animals or its employees.

    raving on the the new toys
    Isabel B.

    Heads up for people going to grooming before hours. There's a sign on the right to call grooming to let them know you're outside. Manager SHERRY came to the door to point it out and walk away after I saw my groomer at the door of grooming watching Sherry walk away. My call rings twice just for her to come out to unlock the door. No one answered. What was the point because I mentioned it just for her to say "you literally just called" but I was relaying what I was implying on what I was told to do for my call to be missed. I get it, manager busy gossiping about the green turtle/frog right at the door front entrance with the other clerk 2 min after.... I recorded my experience this time. As a paying customer of 11 years my anxiety here is high because the last 2 were HORRIBLE. Sadly I won't be back.

    Price gouging?
    Gil G.

    For those folks who aren't computer savvy, this store is not for you. You must arm yourself with the PETCO app in order to receive competitive prices. Without it, you LOSE. You walk in and get an item off the shelf. Price (regular) is only displayed on shelf. You go to register, pay REGULAR price. You LOSE. From your living room or somewhere outside of the store, you can get the OTHER REGULAR PRICE! On the app, if you search "price match*", you get ZILCH. This brings me to my issue today. Along with my knowledge about PETCO Pricing, there was a "BOGO , 2nd 50% off (by manufacturer)" sticker on the shelf edge adjacent to the price tag... This was denied during checkout! Since I used their own pricing on the app, that counted as a discount or offer already applied. I didn't price match WALLYWORLD ! I asked to speak to the Manager who confirmed his employee's statement. He confirmed and said if I have some time, I can go online and read their Price Matching Policy. Epic Fail PETCO!

    Christine C.

    Hey- was here today and it looks like they finally hired people to work at this store! Maybe things will turn around and get better? Someone even said hello to me in the aisle! This hasn't happened in years. The woman that assisted me at the register was also very friendly. She seemed like a manager? Anyway, I hope this store goes back to how great it was nine years ago when I first started going there.

    Freshly groomed doodle
    Jacqueline C.

    People always ask me where Finn gets groomed, I've even had someone tell me that he "looks expensive" after a fresh cut. I always tell them about hesitation to go to Kim at the South Beretania Petco. We've been coming here for about a year and a half now and Kim has always been so great with Finnegan. Since Finn is my first dog, I didn't understand how grooming works very well and Kim helped me understand how to communicate with my groomer to make sure I got exactly the cut I wanted for my dog. She's also helped me be a better doodle parent by explaining the best way to brush him to prevent mats. Highly recommend Kim if you're looking for a great groomer for your dood. (I included photos of Finnegan's last 3 groomings to show how consistent Kim is. Finn always looks so cute when I pick him up.)

    BEWARE!! I purchased an aquarium kit at the Beretania store, expected brand new condition of course, but they packaged used product disguised as brand new. TOTALLY UNETHICAL BUSINESS PRACTICE. See the pic of algae in the filter pump, also all the debris that came out when filter was initially turned on.

    Always price-match from the app, much cheaper than Hawaii retail prices
    Peter J. H.

    PRO TIP: if you download the Petco app, you will find the prices on there about 40% to 60% lower than the Hawaii retail price. Save those items on the app, when you physically check out at the store tell the cashier " I have a price match from the app" and they will adjust the price from the expensive Hawaii retail price down to whatever the app shows. I come here for most supplies for my fish tank. Although they have everything I need they often don't have it in the size that I want. I think they lack the larger size on purpose, so that you come more often and spend more money on a smaller portion of fish food. As an example, today I bought a very large container of $28.99 fish food for $12.68! If you don't believe me, check out my receipt in the photos. Employees are always friendly and helpful, and quite efficient. I've shopped on the app with store pick-up before, and they always get my order accurately and quickly.

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    1 year ago

    The Petco/SPCA affordable VET clinic is great. It makes it possible for you to keep up with your pet's vaccines without breaking the bank.

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    11 months ago

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    Page 1 of 10

    Petco Reviews in Other Languages

    Ask the Community - Petco

    Have they put back a trash can outside the store yet? It's always so awkward not knowing what to do with our doggies poo.

    Do they sell baby betta fish?

    Is there still Vaccination Clinics?

    Yes it is on Fridays, just call to make appointment.

    I went I for a walk in but, they told me they couldn't take us in that next day! Is there any other pet co that can do walk ins my dogs nails is long and I have no idea where else I can take him any suggestions? That aren't too pricey?

    Are they doing walk ins for Nail trimming and buffing?

    I am new to the pet world and been buying different brands of pup/dog food. My puppy seems to not like some of the brands and now I can't find my receipts. Can I still return…

    Are you a Petco member? If so, I think they can pull up your receipt. I believe they will allow you to return the food your dog doesn't like if it is within two weeks or so.

    Does any of the Petco locations (preferably Beretania) sell any of their 20-29 gallon standard glass aquariums?...Please need fast response!

    Thank you for your inquiry Sila L. We suggest contacting your local store directly to receive the most accurate information about the availability.

    Does anyone know where Sonya left to?

    If she is the groomer, she went to Petsmart or so I've been told

    View All 9 Questions

    Review Highlights - Petco

    “Store: Employees are always incredibly kind and helpful, and always offer to help me with the heavy bags of dog food.”

    Mentioned in 8 reviews

    Read more highlights

    Island Dog Obedience - Gigi being a good girl

    Island Dog Obedience

    (221 reviews)

    Ala Moana

    We've used Island Dog Obedience for both their regular board and train and their service dog board…read moreand train for our two Australian shepherds, and their services have been life changing. The difference in recall alone is worth it. Our dogs come back reliably now, which is something we struggled with for a long time on our own. Their overall behavior improved across the board too, not just the specific things we went in wanting to fix. Raya is the reason this works. She is the real deal. She's incredibly responsive, and she sends updates throughout the training so you're never left wondering how your dog is doing. The videos she sends also provide instruction for you as the dog owner. She clearly cares about every dog that comes through, and it shows in the results. What sets her apart, though, is that she doesn't disappear when the program ends. She's still there for us, giving advice on how to keep the training going at home, answering questions, and helping us hold onto the progress. That kind of ongoing support is rare and it makes all the difference for us to keep up the training at home. If your dog needs real help, go see Raya. There's no one we would trust our dogs with more!

    Our girl had the best learning environment available on her journey to service dog material. Kristi…read morewas amazing. We received daily videos of how training was going. Tips for how to maintain her new learned behaviors. Kristi guided us so we can maintain her new behaviors at home. Best of the 10 commands, heel - I didn't realize how bad she was pulling until she stopped. Thank you Kristi! And thank you Island Dog Obedience!

    Off Leash K9 Training

    Off Leash K9 Training

    (70 reviews)

    Kalihi

    From the very beginning, all communication was clear and thorough. Sherry (Sherrie? Cherie?) was…read moregreat at answering all our questions and putting our minds at ease about putting our two pit bulls through training. We eventually decided on the basic 4-lesson training sessions, and we just completed our last one yesterday with Loren. Shout out to Loren for working so well with our Tank and Pepper!! First and foremost, you MUST be willing to practice reinforcing all the lessons you learn on your own time in between training sessions. It's like learning something once and then not doing your homework...would that work? Of course not. SOooooo.... my husband and I (mostly my husband), really put a lot of effort into doing our "homework" in between sessions with Loren. I mean, I wouldn't want to be the embarrassed parents who didn't help their children succeed, lol. Anywho, each training session was clear and had lots of scaffolding and repetition, so that our pups could succeed. There was plenty of explanation behind all the commands and corrections, so we knew how to handle our specific dogs. I think the personalization and customization was wonderful, and it makes me really happy to see that the trainer knew his stuff! Further, it was clear that he genuinely cared about each dog and his/her personality traits that makes each dog unique. During the 4-lesson basic package, Tank and Pepper learned sit (with duration and distance), place (with duration and distance), heel (still needs LOTS of practice), and down (with distance and duration). Now from here on out, it's about reinforcement, reinforcement, reinforcement. I don't want to lose any of this precious learning, so we better stay on top of things and continue the great work that has begin. We're so happy with k9 Off Leash that we are now also seriously considering the 2-week board and train with both Tank and Pepper. I know these guys are way booked out, so if you're even considering, then I suggest you call them right away!! Thank you, Loren, ad k9 Off Leash for your help with Tank and Pepper!!

    From the very first conversation with Sherry,I was put at ease leaving my baby for the first…read moretime,then meeting his trainer Nicole ,let me just say they are amazing ,kind ,people ,with what has to be the patience of a saint,My boy was a good boy but had issues with not listening ,Nicole took him into her home,and they went holoholo everyday training,and at the end of the day we'd get pictures and or videos of how Oliver did ,which made it so much easier with my seperation anxiety lol,Oliver learned so much in 2 weeks,and we are enforcing those boundries at home as well,and he is doing great,we are atill in touch with Nicole and we get a lifetime of free refreshers if needed,If your thinking about it ,do it its worth every penny!

    Balanced Obedience - Pictures of Hunny Sabrina sent during boot camp

    Balanced Obedience

    (102 reviews)

    Manoa

    Sabrina is truly so amazing!…read more I came to her wanting to train a Psychiatric Service Dog for myself and she was the most sweet and caring person. I could not have asked for a better experience with this whole process. Sabrina has always been so responsive and kind about my situation since I am a student financing the cost of a Service Dog on my own and she has been nothing but extremely flexible and understanding the entire way through. I got my baby Sugar Plum from her and she was raised with Sabrina. Since I started working with her, she has been such an angel and I am so lucky to have such a great dog who is always so attentive and well behaved. I have had virtually no issues with training my puppy with her help. But if I do, Sabrina is always right there to help me out! I canʻt count how many times that Iʻve asked Sabrina questions about raising my puppy or how to train or even what cage size I should get for her. Itʻs not just the training you get with her, sheʻs really there for any support which I have been so extremely grateful for. She knows her way with the dogs and I trust her with my puppy more than anyone else. I cannot recommend Sabrina and Balanced Obedience enough, and everyone I talk to knows it! If you are looking for trustworthy adoption, training, and/or boarding, this is it!

    Balanced Obedience has truly been a dream come true! Sabrina is absolutely amazing…read more Before training, I couldn't even walk our dog because she pulled so hard. It wasn't just me--even our dog sitters struggled to walk her. She also greeted everyone by barking, whether they were coming into our home or we were visiting theirs. She sounded like a fierce guard dog... which is pretty funny considering she's a full-blooded Golden Retriever! The transformation has been incredible. Not only is she so much better behaved, but we've also learned how to communicate with her in a way we never knew before. The training didn't just change our dog--it changed our relationship with her. We can't recommend Balanced Obedience enough. If you're on the fence about investing in training, take the leap. It is worth every penny, and you'll be so glad you did!

    Kai Animal Institute - Dr. Levine captured this great photo of us after a beach hill climbing session

    Kai Animal Institute

    (5 reviews)

    For anyone who is looking for an integrative medicine practice for their four legged family…read moremembers, I strongly recommend KAI Animal Institute. They were referred to us by our vet at VCA Kaneohe to treat our dog's degenerative disease that impacted her spinal cord, affecting her back legs and ability to walk. She had been going for laser therapy treatment at VCA for pain which was initially working, then her vet recommended Dr. Gregg Levine and KAI Animal Institute as an integrative and complementary mode of treatment for pain management of her spinal cord disease. We're so glad her vet recommended KAI Animal Institute. In our first communication with Dr. Levine, he went over our dog's history over the phone, and went over various modes of treatment he could offer to relieve our dog's pain. We then setup a treatment session at his healing studio for him to assess our dog's health and recommend the most appropriate course of treatment. Stepping into KAI Animal Institute's studio, we were greeted with a calming and healing oasis that was thoughtfully designed for animals where Dr. Levine used various treatments like low level light laser therapy, rehab therapy, targeted pulse electromagnetic field therapy, and acupuncture for our dog's pain. In addition, his wife, Julie, an animal behaviorist, performed harmonic therapy for our dog during the treatment which used sound healing powers to further help calm and treat our dog in addition to the acupuncture, etc. Soothing music was played in the background during the treatment session which helped even my husband and I to relax. During and after each session, we could see a change in our dog's behavior and demeanor. She would smile and be so happy, excited to go to KAI Animal Institute's healing oasis and see Dr. Levine and Julie because she knew they would help her feel better. She was able to stand for brief periods with assistance and continually kept trying to use her back legs on her own. Mahalo Nui Loa Dr. Levine and Julie for providing such kind, compassionate, and caring treatments to our dog to help her with pain management. We are so thankful, grateful and blessed to have met Dr. Levine and Julie and can't recommend them enough for complementary care for animals dealing with pain or recovering from an injury or surgery.

    My beagle Keira and I have had many amazing training and therapy sessions with Dr. Gregg Levine at…read morehis Kai Animal Institute. His holistic approach to addressing whatever issue the dog is presenting that day and using the full range of therapies to treat them instead of having to pick from an ala carte menu like other places has been amazing. From acupuncture, to cold laser therapy, and even fun physical games that get the dog to strengthen the right muscles. Even a stroll along the beach was integrated to help heal the mind and body. Being a part of the therapy myself as opposed to just waiting outside a clinic has strengthened the bond and trust between my dog and myself. She has learned new tricks, even at the age of 13, that have enriched her life and our relationship. We started with him to just address a back leg injury Keira had suffered, but have since expanded to help Keira heal and hold off the bits of aging her body has begun to show. I am beyond pleased with the results and use the therapy and training techniques Dr. Levine taught us daily to continue my dog's healing and progress. As you can see in the last photo, Keira is a very happy customer at the end of every session! I can't recommend Kai Animal Institute enough!

    Petco - petstore - Updated October 2026

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