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    PetSmart

    3.3 (127 reviews)
    Open 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    PetSmart Photos

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    Reviews With Photos

    Big rat nah nah Chinchilla
    Craig T.

    First time here Petsmart located on Nimitz Hwy next door to Ross's . This location used to be to be a Longs (CVS) Anyway looking for a plastic cone collar for my friend dog. They're very friendly and helpful as soon as I showed the picture to the associate he geared me right to the aisle .!He also explained the sizes and also if it doesn't fit he advised me to keep the receipt and I can exchange it for another size . The only downside unfortunately PetSmaet is located right next door to the Homeless camp. Of course right there is the Men's food kitchen . Very spacious Pet Store very clean and they got all kinds of stuff. From supplies , food, Cats,Dog,Birds, Fishes and Chinchilla. They also have a rewards program but since personally I do not own a pet I declined the offer . Support local when possible

    Worm in kibble
    Michael C.

    Found worms in my dog's food. The white spots are what gave it away, otherwise I probably wouldn't have noticed. Check your kibble...

    birds
    Angel H.

    I found the customer service here so much better than any of the PetCo stores that I've been to. One of the female associates noticed my Cloudshark slides and asked me about them. She complimented them and said she wants to order a pair and that they looked comfy. She gets a +. I have a thing for fishes. I went to look at all their fishes. The prices are on par with PetCo. A male associate noticed me watching the fishes. He comes by and starts feeding the fishes that I was looking at so that I could watch them eat. He gets a +. As I was leaving the store the cashier thanked me for coming in and told me to have a nice day. He also gets a +. That's three pluses for the 15 minutes that I was in there from three different associates. They know how to train their employees. Exemplary service!

    At the moment, this is a find in Honolulu! 2/23
    Joyce T.

    Seems like dry cat food these past months have been hard to find at my usual places. I researched and this location seemed to have what my cat wanted and at a good price. Purchased at the website. I arrived too late for curbside delivery but the lady there helped delivery our order to the car. (It was 2 large bags of cat food that required a dolly). Wait, gotta visit the cool animals for sale. From birds to hairless guinea piggies, the animals were active and clean. Big store with lots of pet stuff. Lots of parking. Drive slow around there because there are recipients of Salvation Army services that may be walking around the surrounding areas. Inside the store is clean and felt safe. I will come back. Wanna visit their animals again, too!

    Zihan C.

    We have been a long term customer of a certain groomer at Petsmart. But the service is no longer meeting the minimum expectations. Since the last few times, our dogs grooming service had left dirt left on his butt area and private area. This are dirt mixed with skin oil and left on the skin, that could be shaved or cleaned. I kindly asked whether the groomer could help to clean up, she denied. Very sadly, we left.

    Emma with Humphrey Bogart
    Arlene P.

    My boys have been seeing aunty Emma at Mililani Petsmart for grooming for years. Each time they emerge looking fantastic and very happy. Emma is very gentle and kind and the boys just love her especially Bogey. They are Bichon Frise and Emma knows just how to make them look great. Hedwig is the eldest at 14yo, is blind, hoh, and arthritic.. Emma is very patient and gentle with him. It takes a kind heart to handle him. Thank you Emma!

    Kathy U.

    Be a Treats Reward member ID you have a fur baby! Order online and pick up curbside! Online ordering with curbside pickup is so easy at this location, but because I'm a treat member my dog got a birthday coupon for $3 any treat IN STORE. SO I went in to check it out and this is a nice big store! I didn't check it out since i I was in a hurry, but I did manage to pick up a birthday treat for my dog. Not only did I get to use a $3 off coupon, I had enough rewards points for an extra $2.50 off and only paid 51 cents for my fur baby's treat (which he loved)! Great deal. Btw - treats are the first aisle where you check out so you can't miss them. They also have a a grooming section where a tiny little dog was being groomed. It was very happy, wagging its tail after being groomed. I want to come back to check out everything.

    Jojo is nice and comfy in his new ride LOL
    Jolene L.

    Special shout out to Nicole! Thank you so much for your courteous handling of my call this morning :) I sincerely appreciate the time you took to answer my question about pet strollers. After calling four other pet stores, I was thrilled to hear that this location had what I needed! Not only that, Nicole went above and beyond to confirm the item was indeed in stock. When I arrived, guess who greeted me warmly at the front door? Wow, Nicole sure has the stellar customer service flow! She's nice over the phone and in person:) As timing had it, Nicole was also my cashier and the pet stroller was the exact price she quoted me over the phone. With good graces, she also let me open the box, assemble the stroller, and dispose of the box there at the store. Thank you so much Nicole!

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    2 years ago

    Great staff in your grooming salon. I always feel safe to leave my fur kids there and they come back looking fabulous!

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    Page 1 of 4

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    Review Highlights - PetSmart

    This PetSmart location is in a new shopping center joined by Longs Drugs (aka CVS) and Ross Dress for Less.

    Mentioned in 3 reviews

    Read more highlights

    Off Leash K9 Training

    Off Leash K9 Training

    (64 reviews)

    Kalihi

    From the very first conversation with Sherry,I was put at ease leaving my baby for the first…read moretime,then meeting his trainer Nicole ,let me just say they are amazing ,kind ,people ,with what has to be the patience of a saint,My boy was a good boy but had issues with not listening ,Nicole took him into her home,and they went holoholo everyday training,and at the end of the day we'd get pictures and or videos of how Oliver did ,which made it so much easier with my seperation anxiety lol,Oliver learned so much in 2 weeks,and we are enforcing those boundries at home as well,and he is doing great,we are atill in touch with Nicole and we get a lifetime of free refreshers if needed,If your thinking about it ,do it its worth every penny!

    From the very beginning, all communication was clear and thorough. Sherry (Sherrie? Cherie?) was…read moregreat at answering all our questions and putting our minds at ease about putting our two pit bulls through training. We eventually decided on the basic 4-lesson training sessions, and we just completed our last one yesterday with Loren. Shout out to Loren for working so well with our Tank and Pepper!! First and foremost, you MUST be willing to practice reinforcing all the lessons you learn on your own time in between training sessions. It's like learning something once and then not doing your homework...would that work? Of course not. SOooooo.... my husband and I (mostly my husband), really put a lot of effort into doing our "homework" in between sessions with Loren. I mean, I wouldn't want to be the embarrassed parents who didn't help their children succeed, lol. Anywho, each training session was clear and had lots of scaffolding and repetition, so that our pups could succeed. There was plenty of explanation behind all the commands and corrections, so we knew how to handle our specific dogs. I think the personalization and customization was wonderful, and it makes me really happy to see that the trainer knew his stuff! Further, it was clear that he genuinely cared about each dog and his/her personality traits that makes each dog unique. During the 4-lesson basic package, Tank and Pepper learned sit (with duration and distance), place (with duration and distance), heel (still needs LOTS of practice), and down (with distance and duration). Now from here on out, it's about reinforcement, reinforcement, reinforcement. I don't want to lose any of this precious learning, so we better stay on top of things and continue the great work that has begin. We're so happy with k9 Off Leash that we are now also seriously considering the 2-week board and train with both Tank and Pepper. I know these guys are way booked out, so if you're even considering, then I suggest you call them right away!! Thank you, Loren, ad k9 Off Leash for your help with Tank and Pepper!!

    Island Dog Obedience - Gigi being a good girl

    Island Dog Obedience

    (221 reviews)

    Ala Moana

    If you're reading the reviews trying to decide, let me save you some time -- you're in the right…read moreplace. Island Dog Obedience is AMAZING. Kristi is truly one of a kind My boyfriend and I came to her desperate for help with our new pup, Kona, who struggled with severe anxiety. He was scared of pretty much everything -- people, new environments, being separated from us -- and we were also dealing with barking, basic obedience, and some unwanted behaviors. After just 4 sessions, the transformation has been unbelievable. Today was our final session, and I honestly wish I had a video of how Kona used to be so people could truly understand how far he's come. At the beginning, he wouldn't even go up to Kristi and was extremely hesitant and fearful whenever she took the leash. Now? He confidently walks up to her on his own terms -- calm, trusting, and self-assured. That alone speaks volumes. Kristi didn't just train Kona -- she guided us on how to train him the right way. She's patient, knowledgeable, supportive, and truly cares about both the dog and the owners. She sets you up for success, but it's important to note that the progress comes from continuing the work at home too -- and her guidance made that possible for us. We are beyond grateful for Kristi and everything she's done for our pup. If you're dealing with anxiety, fear, or behavioral issues and want real results, Island Dog Obedience is 100% worth it. I cannot recommend her enough!

    I can't say enough good things about Island Dog Obedience. We have a little pug named Gigi who we…read moreadore--but she definitely kept us on our toes. Running away, jumping, even pooping right in front of us... it got to the point where it just wasn't fun anymore. That's when we called Island Dog Obedience. Kristi was incredible from the start. She came to our home to meet Gigi, and soon after, Gigi was off to Kaneohe for training. It was hard being without her, and we wondered if anything would really change. Then came the daily photos--Gigi playing with other dogs, calmly sitting on her cot, and responding beautifully to Kristi's commands. It was amazing to see. When Gigi came home, we were hopeful but unsure. She greeted us with joyful zoomies, then quickly settled down and listened. We couldn't believe it--she was a completely different dog! Gigi is now the best little pug, and it's all thanks to Kristi. She was amazing, and at our house for over 2 hours making sure we understand how the e collar worked. It was a great day for all of us. with so much love and aloha, Jeri & Jerry Lynch

    Dogs for Humanity - Shmeeky Mama loves her Aunty Paula.

    Dogs for Humanity

    (62 reviews)

    Where do we even begin with how much we (and our dog Lucca) love Paula?! She trains our dog for an…read morehour every week and trust me, that includes a ton of training for us as owners too, and it's really opened our eyes and minds to how much we have an impact on training our sweet girl. We adopted her about two months ago from a shelter and she came to us with her sweet personality but she was a stray and needs to learn to not pull in her leash and to work on some lunging issues. Paula not only trains her directly but spends time with us as the owners, explaining the "why". She is against using e-collars which thank goodness we never tried and contacted her instead. She focuses on the individual dog's history and personality and living environment and really tailors her training to your dog. She has a firm but kind approach which we love. We have already implemented her easy to follow and remember instructions during the week and see a difference! We would HIGHLY RECOMMEND Paula! If you love your dog as much as we do, and your dog could use training, the absolute best thing you can do for them and your relationship with them is to have Paula come in and help! Mahalo Paula!

    Paula was great! She sat down with us and discussed the issues we were having and got to know our…read moredogs. She gave us some very insightful tips and tricks to help us manage our highly reactive large dog. We are continuing to use her tips and are already seeing improvement in a couple days! We absolutely love her positive energy and would highly recommend her to anyone who needs some help with their reactive dogs.

    PetSmart - pet_training - Updated May 2026

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