Despite bad reviews I decided to try this Petco grooming salon just for a bath for our Beagle. Our appointment was for 9:15 with Myca. As we were pulling into the parking lot at 9:11 they called me and said, "the groomer didn't come in so we've canceled your appointment. Would you like to reschedule?" Uh, no. The call was pretty abrupt and definitely too late to have saved me a wasted trip. I can see from the reviews that this particular Petco seems to have problems with both scheduling and competence. I figured, "How difficult could a Beagle bath be?" I found out. Unprofessional. read more

Best groom my Fur Baby has every had. Katie is half German shepherd and half Australian Shepherd. Lots of beautiful hair thick hair that needs lots of brushing. She also was attacked by another dog when she was 10 weeks old. She lost one eye and doesn't see much out of the other eye. This is the first groomers that she isn't shaking and terrified when I pick her up. And her trim and bath are beautiful read more

PetCo is close by and I earn $5 every so often. PetCo also delivers our litter - I have four cats so I use two large 20-lb bags every two weeks. The online support is fantastic. I really like PetCo in Allen! read more

Made an appointment last Tuesday, I was told they were booked solid until Saturday feb 29, I said ok they gave me an appointment time of 4:00, I asked isn't that too late in the day for my golden retriever who normally takes about 3-4 hours for a wash,cut, teeth, nails? She told me no problem we have an extra person here on Saturday so all is well. We dropped her off at 4:00, my husband was told it should take about 3, hours. Within 2 hours we got a call that she was done! I said what??? Went to pick her up, what a horrible chop job they did on her hair!!! I'm so angry!! Do yourself and your pet a favor find some place else to groom your dog! They just lost another customer. I'll be returning on Monday to complain to the manager, but it won't make a difference because I often ask why we can't pay for the grooming at the desk where you check in since they have a register im always told it's broken so we have to go stand in line at the front to pay with our squirmy dogs. Such BS. read more

This was our first time having my dog groomed at Petco and was very pleased with the entire staff. Cookie (my dog) looked so cute and she was clean, haircut and brushed. Took pictures of the before and after look and I will be using this service from now on. Also, the girls in the store were also very helpful as we have move from Nevada to here and my dog is not use to the thunder (she was very scared) so they recommended the thunder shirt for her and we will be trying it this weekend. Carole Shaw read more

The only reason I am giving this place one star is because it won't allow me to do zero stars. My son wanted a hamster so I went into this Petco location asking them what are the necessities and what all I should buy for the hamster. I was helped by Connor, another girl and a guy who suggested I get a fish tank for the hamster to give it more room because the hamsters like having more room. Of course with this being my first time I listened because one of the associates said their hamster was in a fish tank. I was also advised to buy a particular wheel because it was completely silent and I wouldn't hear it at night, the girl said she never hears hers running in the wheel which is a complete lie. I can beat the wheel VERY LOUD AND CLEAR everyone the hamster runs in it. When I asked them about a water bottle I was told to buy this metal holder with the bottle which of course left it bulky and halfway out of the cage. The hamster found a way to climb between the hole due to the bulky water bottle they convinced me to buy and said would be best, went into my bathroom and chewed up my wall down to the dry way. When I called the store associate said she to COVID-19 they aren't taking returns and to just give it away to another family. Now I had to pay for someone to fix the wall in my home and Petco is of no assistance for the backwards products they sold me to house this hamster. I'll definitely never shop here again and for the future if you plan on going please do research on what you need before asking the young store associates read more

Petco - Area where the hamster chewed up the wall - Pet Stores Near Me - Allen, Texas

Went in looking for a clown pleco and a couple hard to find fish. Nick was absolutely fantastic! He answered all of our questions honestly(if he didn't know something he said I'm not sure or I don't know) and quickly! It is very refreshing to be able to go into a store and have someone be straight up with and not try to sell you just whatever. He even set up a special order for us! Thank you so very much! He was kind and patient. Even though this store is out of our way this will be our store! Great job and keep up the great work! read more

Have tried multiple times to buy a specific dog food and biscuits at this location. No inventory! Finally gave up. Went to Amazon, found the products ( cheaper than Petco). Shipped to house next day. They want us to shop local but when stores don't keep sufficient inventory what's the point! read more

I visited the Veterinarian at this location and unfortunately had a horrible experience. None of the vets made an effort to pet my dog and make her feel at ease before giving her a vaccine. I am used to someone giving her a treat and getting down to eye level to pet her but they did not do this. She was very uncomfortable and pooed in the waiting room. This behavior is not common for my dog. Due to my dog growling they would not meet with me in person to discuss her issues and they did not do a proper exam even after asking me to put a muzzle on her myself. I discovered her ear infection and asked them about it, they had no idea she had one. They then recommended calming medications due to my dog growling and getting upset when they brought her to the back to get her shot. They called me to discuss all of this and would not even meet in the room with me because of her growling. I have never had issues with my dog Cali once at any Vet, dog park, or social gathering. If they had done what most vets have before and pet her and given her a treat or just showed her some love I think she would have been much more comfortable. I am honestly still in shock that they tried to get me to buy calming medicine for my dog and refused to come talk to me in person about her check up. I would sadly not recommend this vet because of this humiliating experience. read more

Nice clean, spacious store. Multiple employees greeted us and offered assistance without pressing. Very busy parking lot. Easy on and off of 75.. read more

This petco location is my favorite! The staff there is so friendly and helpful. The grooming staff at this location is very good as well.

My dog has been going to this place for a while. At first, I thought he hated going to the groomers because he always scratched me and cried when I dropped him off. BUT, today, I wen't to a smaller place(B&P) in Allen and he was soo happy to see what the place was all about and when I picked him up, he was all smiles and wagging tail! read more

Good selection of pet products at a reasonable price. I usually hit up Petco when my kitties need litter or when I am browsing for a new toy for them to place with. They carry some items that Petsmart doesn't, and vice versa. I like shopping at both places. read more

I took Kahuna in to have his nails trimmed, ears cleaned and be professionally bathed and brushed for the first time since adoption last week. Kahuna is 4-5 years old, has had several owners and fosters, and his first home allowed him to be an indoor/outdoor cat. We all know cats clean themselves and that water is a cat's archenemy but from time to time they do need a good scrub down just like our dogs do, so when I found out that Petco in Allen off McDermott & 75 has a new cat bathing, grooming, and shaving program I knew I had to try it out. I can tell you cats aren't the easiest creature on the planet to bathe from personal experience. The last time I made the mistake of attempting to bathe a cat by myself was back in college and I ignorantly thought I could get into the tub holding the cat... which resulted in every claw being implanted into my chest like a reverse backpack that wasn't going anywhere. Never again I said. The cool thing about Petco's technique is they put this small helmet over the cat's head to keep water out of their ears and eyes, keep the cat relaxed with limited field of vision and keep the groomers safe from any stressed lions. The grooming team was very nice, was able to see me same day and assured me they would take great care of him. Paige delivered on her promise and Kahuna did NOT come home traumatized for life like I feared with all the changes he's faced recently. Instead he smelt like he slept overnight in a lavender field and looked like a handsome prize-winning panther. Thank you to the groomers who worked as a team to get him looking his best. Kahuna has already asked when we can book again. I highly recommend this grooming academy! read more

I have been going to Petco for about 7 months to buy Purina dog food. I took advantage of the rewards program which now for me is the only positive of this company. I had been needing to get my two Australian Shepherds groomed and had seen plenty of dogs in the grooming room throughout many of my visits. I decided to give it a try! Worst experience I have ever had. Upon getting my dogs back home I noticed one of my dogs had scratch marks behind his arms and my other dog had razor burn on his stomach! When I called they apologized and proceeded by asking me to send pictures which I promptly did. I am sorry, but what kind of a company doesn't tell you that they have harmed your family member(s)! They offered me to go back and get aloe vera, that's it. My trust is completely lost for this company. I no longer will buy any products from here OR recommend Petco to anyone else! read more

Lizards died after 10 days, and they refused to give me a replacement lizard even tho i am a loyal customer, now im never going back. Petsmart it is for now on.. dont go to this place for lizards.. read more

Not the place to come for crickets. Always a wait and you physically have to Hunt someone down. One time I was able to buy crickets at the check out stand as they were already bagged. That was really nice but that's not the norm. read more

My boyfriend and I had been going to petsmart for months (amateur fish parents), and decided to try out Petco to see if they would have more of a selection of fish. The moment we walked in, we instantly knew that we would be coming back. We were greeted by Paul, who assisted us in the selection of new fish for our tank. I had brought up that we have a Dalmation Molly and how she likes to hover by the heater in the tank, and he told us she was pregnant! The workers at Petsmart never told us that! We knew something was off when we saw 2 tiny babies a few days after we originally filled the tank with a few fish. Paul told us everything we needed to know about pregnant Molly's, and how they get very aggressive and sometimes maul the other fish in the tank! He told us it would probably be best to put her up for adoption at their location, since we didn't want any more baby fish. He then aided us in picking out a new shrimp and Cory! Paul again, was amazing and taught me more in a short 20 minutes then I learned the dozens of times we went to petsmart. read more

We moved to Allen from California a few months back and were looking for a groomer for our Havanese. Our dog tends to get anxious when with groomers, in dog care or really anywhere that isn't her home. The staff there were amazing. They took her in, were attentive to her, and even said they'd take their time with her since she seemed nervous. The process took a while, but I would much rather someone take their time with the pup and ensure a positive experience for all involved over the alternative. We've been going back every since, and while she still gets anxious, the staff are consistently affectionate, warm and so, so helpful. read more

The red headed chick in the fish part of the store is rude, rude, rude. was having a convo with her about how i prefer birds to fish and she says, "yeah? well i handled a bird once and it s*** on me. that's why im a fish person." and just walked away. umm, ok, good for you? i go here because my boyfriend drags me here. the other employees are cordial. i love the clearance bins. read more

Used to be better. Now I see lots of dead saltwater fish, empty shelves, and an understaffed department. Corporate spent money on reset of the fish department but doesn't seem to support it now. read more

I went to this PETCO for help with setting up a Saltwater Aquarium the staff there a FAMNOMINAL! I call them alot with my questions they go above and beyond to help me! I highly recommend going here for your pet needs!! read more

Petco - Pet Stores Near Me - Allen, Texas

Great location!! I was most impressed by the dog training at this location. The trainers really know what they are doing! All employees very nice, and you can tell they love animals. read more

Took our bichon to get groomed, she came back with hair still long and unshaven patches on her stomach. When we picked her up there were dogs freaking out in the back and the people working we're rude. Won't be going back. read more

Went shopping at this location last Sunday, and found that they had just received a truck. I needed to get a few different items for my rat and dog. The manager of the store Megan was so helpful. She took me by the hand and shopped with me. She was very interested in all of my animals. She went in to great detail when asking questions about how old they were, what food they are on, and if I had plenty of toys to help keep my senior dog Alf active. Megan also took me in to the salon to make an appointment for my baby boy Alf! I will be a customer of this store for as long as Megan is there! Petco you did something great when you hired her on. She gave me a shopping experience that I will tell everyone about. read more

I have recently been searching for a couple hermit crabs to accompany one I purchased at the mall. I first tried Petsmart, but their crabs had no water, no lid on the tank, and a number of dead crabs (which increased in the few days between visits). I tried Plano Pets, but had no luck their either. At Petco, I found numerous healthy crabs in a clean, heated, humid environment, as well as a very knowledgeable employee, Paul, who had lots of good advice and was very welcoming. Overall, the visit blew every other pet store out of the water. read more

Went into this store yesterday to pick up my $65 of monthly pet food. Had a $5 coupon that I had been carrying in my purse, when I pulled it out, it had expired 2 days earlier. I asked the clerk if he would accept it, said he had to ask his manager. Manager came, from 10 feet away said no, and walked off. I would have expected at least an "I'm sorry, but I can't accept that", I don't know who trained her in her customer relatioins, but they failed. I cut up my Petco card right there, and PetSmart here I come! read more

i can not beging to express how disapointed and frustrate and mislead i feel about the manager and the people at the grooming salon in allen on Mcdermott, they are so unprofesional , and liers they tell you one price and when you go pick up your dog is double we also had a coupon and they did not honor it saying that we need it to buy more services in order for us to use the coupon , i will never go back there again and i am making sure that all the people i know will never go either. i am putting a complaint with the better bussines bureau also. will not recomended. read more