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    Hollywood Feed

    4.3 (48 reviews)
    Closed 9:00 am - 7:30 pm
    Updated 2 months ago

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    Very poor customer service and downright rude. I went to this location with a friend of mine. We both had our dogs with us. Upon arriving at the store there was a rescue or a training type situation with not friendly dogs at the front door. We both picked up or dogs and went inside. Once we walked in there were two employees at the counter. The older of the two addressed us asking if she could help us in an already irritated tone. I said yes I have a leash and harness I would like to get replaced (their brand has a warranty on them). Her response to me was is it broke or something? It is chewed and close to breaking yes. I then asked if I needed to get the same color. She replied with yes. Ok no problem. We went over to get one and planned to look at tags and a couple other things as well. Turns out they didn't t have the purple one I currently had so I asked her about it. "Did you even buy it here, we don't have purple and we have never had purple as far as I know" Yes mam I did while showing her the name on them. "Well I don't think we have ever had that color. What store?" I explained it was in fact another location. She then snapped at me " Well then you need to go there." Mind you all this time I know in fact that the policy on it is not the case. However I wasn't going to argue with a clearly already angry woman. Upon getting to our car I called the corporate office confirming the policy on the warranty and that in fact it did not matter what store I went to. The purple had been discontinued as well so in this case yes I would needed to get a different color to replace it. I went ahead and went to another store and spent my money there. Had 0 issue with the replacement of my harness and leash. I've included pics of the items in question.

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    Photo of Thao L.
    55
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    9 years ago

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    Photo of Mark W.

    Mark W.

    Helpful 3
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    3 years ago

    Helpful 2
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    1 year ago

    Steve and staff are always amazing!! I love how much they work with rescues and how knowledgeable they are!

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    Photo of Bryan Y.

    Bryan Y.

    Helpful 0
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    Photo of April W.
    827
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    4

    2 years ago

    Business owner information

    Photo of Grace G.

    Grace G.

    Helpful 0
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    2 years ago

    Poor customer service, and rude employees who where not helpful , went to different location and they where wonderful with no issues

    Helpful 1
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    2 years ago

    Helpful 1
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    3 years ago

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    Photo of Dorcus M.

    Dorcus M.

    Helpful 0
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    6 years ago

    Business owner information

    Photo of Kate L.

    Kate L.

    Helpful 5
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    Photo of Emi S.
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    3 years ago

    Love this place. Professional and friendly customer service. Always take my baby for grooming. Would highly recommended!

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    Photo of Kate L.

    Kate L.

    Helpful 0
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    4 years ago

    Business owner information

    Photo of Kate L.

    Kate L.

    Helpful 0
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    5 years ago

    Business owner information

    Photo of Kate L.

    Kate L.

    Helpful 3
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    Love this 1
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    9 years ago

    Business owner information

    Photo of Brittany G.

    Brittany G.

    Helpful 0
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    Photo of Gar S.
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    9 years ago

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    Photo of Mark W.

    Mark W.

    Helpful 0
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    5 years ago

    Business owner information

    Photo of Kate L.

    Kate L.

    Helpful 0
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    Photo of Tg N.
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    4 years ago

    Love coming here to use their self wash for our dog. Clean, great options of dog food and knowledgeable staff.

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    Photo of Kate L.

    Kate L.

    Helpful 0
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    9 years ago

    We love this location! The staff are friendly and helpful! Our dogs love the duck feet and cookies! They love coming here probably too much!

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    Photo of Geneva S.

    Geneva S.

    Helpful 0
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    Photo of Chris W.
    2979
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    11 years ago

    Helpful 2
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    10 years ago

    Helpful 2
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    10 years ago

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    Photo of Cainin H.

    Cainin H.

    Helpful 2
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    Photo of Eythan T.
    185
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    10 years ago

    Helpful 1
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    7 years ago

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    11 years ago

    Helpful 0
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    Photo of Julia L.
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    10 years ago

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    Photo of Cainin H.

    Cainin H.

    Helpful 1
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    8 years ago

    Helpful 1
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    8 years ago

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    Photo of Cassidy G.

    Cassidy G.

    Helpful 1
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    8 years ago

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    Photo of Cassidy G.

    Cassidy G.

    Helpful 0
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    11 years ago

    Helpful 0
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    9 years ago

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    Photo of Mark W.

    Mark W.

    Helpful 1
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    9 years ago

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    Photo of Mark W.

    Mark W.

    Helpful 0
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    10 years ago

    Helpful 1
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    Photo of Gina A.
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    9 years ago

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    11 years ago

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    Photo of ella a.
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    10 years ago

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    Photo of Mark W.

    Mark W.

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    7 years ago

    Always our go to place. Great service and knowledgeable folks that are always willing to help!

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    Photo of Deetrik G.

    Deetrik G.

    Helpful 0
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    9 years ago

    Helpful 0
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    10 years ago

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    11 years ago

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    Photo of Ryan S.
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    10 years ago

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    11 years ago

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    8 years ago

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    Geneva S.

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    Page 1 of 2

    Ask the Community - Hollywood Feed

    Review Highlights - Hollywood Feed

    :) After reading a lot of reviews, I finally settled on Fromm, but they didn't carry it at your big box stores (PetSmart).

    Mentioned in 4 reviews

    Read more highlights

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    Pet Evolution

    Pet Evolution

    (32 reviews)

    I've been bringing my frenchie to pet evolution for 6mo now and have seen a consistent decline is…read moreservice. After the most recent tidy up this past Thursday we will not be returning. When I received Grizzly post tidy up he was shaking, still wet, and digging his claws into me. Once home I had to blow dry him myself only to discover he had 2 cuts. One inside of his ear and another on his inner leg. I expected a tidy trim but he had been completely shaved from belly button down and his entire tail hair had been cut off into a stub instead of trimmed. The groomer nor front desk associate mentioned anything and when I called to speak with management, I was told they would call back. It's now been 2 days with no returned call or concern for their negligence. $170 later and my dog has an uneven and unattractive underbelly and backside, shorter ear fluff (when we never asked for this to be cut) and trauma from being nicked in the process. For the price you can go somewhere that will actually care for your fur baby and communicate when things don't go as planned.

    We took both our dogs to Pet Evolution recently and overall everything went well. They looked good…read moreand the staff was nice. But after we got home, we noticed two patches on Murphy's back, which was concerning. What bothered us most was that no one mentioned it to us at pickup. Even if it was minor, we should have been told. Just sharing this because better communication would have made a big difference.

    Hollywood Feed - petstore - Updated May 2026

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