Great place to come to wash your pet. $18 per token for 24 mins or buy 3 get one token free. Easy…read moreto take our dog a bath. They provide an apron, clean towels and a few treats. I always bring my own shampoo though because sometimes the shampoo they provide hardly comes out. So I suggest to bring your own. The employees are always helpful. I see them clean the bath tub right each pet for the next pet.

This place is fantastic, especially if you are looking for something specific that may not be easy…read moreto locate (pet food with no gluten, human grade pet food, etc.). My family has been to this location as well as the one in Clayton, CA and both of them are great. The staff is always very friendly, knowledgeable, and helpful. They make it a pleasant experience to shop there. The only potential downside would be that it is pricey. If you are looking for cheap pet food this is not the place. It's been worth the money for us, as we can tell how healthy and happy our dog is with the quality treats and food he gets. Also, our dog is training to be a service animal, so there are certain items we need that can be very hard to find. Pet Food Express is the place to go.

We have come here countless times to get fish, fish supplies and all our freshwater needs. We have…read morebeen helped by Ryan many times and he's always so kind and knowledgeable. You can tell he really has a passion for what he does and cares about the pets safety and well being. I really enjoy his help and experience level! Wish all stores had more Ryan's with passion and knowledge! My fish are thriving! Thank you Ryan!!!

I do not trust this location…read more I accidentally placed an order at the wrong store, and the app did not give me an option to cancel -- only to call. I assumed the order would automatically cancel if I didn't pick it up. Instead, I never received a cancellation email. When I checked my app later, the order showed as "completed," and my bank account confirmed I had been charged. When I called the store, the associate couldn't locate my order and a manager had to step in. I was told the order was marked as picked up because the item was no longer on the pickup shelf, so staff assumed it had already been collected. That explanation was very concerning, since no one verified my identity before completing the transaction. To make things worse, I live over 30 miles away, and the manager offered no compensation or solution other than telling me I would need to drive to the store in person to process a refund. It made no sense that the order could be completed without me being present, but the refund required me to be there physically. Thankfully, PetSmart customer service eventually resolved the issue and issued my refund. I'm sharing this as a warning so others are aware and double-check their pickup orders. I truly hope this was due to poor training or process, but the experience left me extremely disappointed and without trust in this location.

I've had a good experience with JJ Aquarium…read more The store itself isn't heavily stocked, but the owner is very knowledgeable and helpful. Even if they don't have what you're looking for in-store, they're honest about it and will often point you in the right direction for where to find it or what alternatives might work better. What stands out most is the advice. The recommendations are practical and based on experience, especially when it comes to fish care, corals, plants, and general aquarium setup. It feels more like getting guidance from someone who knows the hobby well rather than just a typical retail interaction. Overall, it's a useful local spot for information and support in the aquarium hobby, even if you're sourcing items from multiple places.

Stopped in here randomly due to the car show. Manuel was super nice and talked to us about the…read morefish's he had. He's doing a raffle for a fish tank set up! Was really amazing and super nice my gosh!! I'm considering getting a fish tank now. It's all fresh water fish no salt water. He said he's getting more beta fish's in. If you're looking for a local fish guy this is your place to be!! Come visit them!!

Love this store they always have beautiful spiders. They seem to tho always have very stressed…read moredwarf hamster. It's funny to watch yes but it's sad to see them stressing to want to be out.. but aside from that I love coming here to see what spiders they have for me to look at and come here for my cricket bulk buying expense.

Manager incompetent. Unable to process a $2.00 refund. Very poor customer service. Doesn't care…read moreif he upsets customers or holds up a line in order to be "right". If you don't know your job give it up. Face it some people are not meant to be managers and never will be.

Great store beautiful location! I loved coming here I got a red knee tarantula and I've been so…read morehappy since! Looking forward to getting more down the line! Me and my son love to come here and look at the spiders and small critters.

Tried the same day delivery had 4 items mainly needed the dog food. Driver didn't bring. Asked him…read morehe got mad sped off called PetSmart they want me to pick it up. Defeats the purpose. Waited 5 hours. PetSmart said call DoorDash for money back for service and tip and DoorDash says call PetSmart. 4 items. Can't he look at the paper see if he's got everything

Took very good care of my pup before/during/after her emergency surgery! They even put a little…read morebandana on her when I came to pick her up. Made the whole process a whole lot better and helped ease my mind! Thank you to Dr Delaney and Dr Anderson!! I am so thankful!!!

Interested because of the freebies toys they gave away. My dog loved it. I find that they know…read moreallot and are really helpful. If your in #rivertown check them out. #RivertownWalk

Very friendly staff, they have a great variety of bird toys and their grooming for parrots is great!read more

Caring, and compassion is what you will experience when you visit them. Took my pup for a parvo…read moreshot, the ladies are amazing, will be back for sure

Great experience every time I visit this location! I stopped…read moreby to pick up some chicken feed and Halloween decorations, and as always, everything was well-organized and easy to find. They have a great selection at excellent prices. I always appreciate the friendly service and consistent quality here. Highly recommend this location for both everyday needs and seasonal items!

Received a bag of dog food with a large hole that had been taped shut before being shipped. Sending…read morepet food out in that condition is completely unacceptable and unsafe. We've spent over an hour on hold with Customer Solutions on multiple days and got nowhere. When we called the store, they blamed the delivery company, even though the bag was clearly taped shut before it was sent out. We were told we have to bring it back ourselves, despite living over an hour away and choosing delivery for that reason. No refund, no replacement, and no accountability.

Awesome manager Linda! All the employees are very service oriented!keep up the great work!read more

Great people with a wide assortment of raw food for dogs, and willing to special order the brand we…read moreare feeding.

I stumbled on this place while searching for a new reptile friend online. I had a bearded dragon…read morefor over 10 years. I cherished him so much and he passed of old age in March of this year. I didn't want a new pet from the pet store, but a rescue that needed all the love I had to offer. So i emailed Herpaderp last night. I got a quick and friendly response and a request to send current time-stamped photos of the enclosure I had to offer to my new friend. I really like that they do that, definitely shows how much they care for their reptiles. Everything worked out great and my husband and I were able to go there today and meet up with Christian. He was super friendly. They had a very large designated room where they kept quite a bit of reptile friends, all in appropriately sized enclosures. All the reptiles looked relaxed and healthy with a super chill vibe. No one surfing or distressed. We had the privilege of walking around their beautiful yard where they have ample fruits and vegetables planted. We met some outside turtles in an awesome pond and a silly tortoise that followed us around the yard. We ended up adopting Chester, a spunky bearded dragon that was missing an eye. What he lacked there he makes up in personality. My husband and I were really impressed, and grateful for the work that these kind hearted people do. They absolutely care about their rescue and have put fourth a lot of time and effort into creating a safe space for their reptiles. I highly recommend this rescue if you're looking for a cold blooded friend!

From the owner: If you're looking for a reliable and caring reptile rescue, HerpaDerp Reptile Rescue is an…read moreexcellent choice. This organization is dedicated to rescuing and rehabilitating reptiles in need and finding them loving homes. The team at HerpaDerp Reptile Rescue is passionate about animal welfare and works tirelessly to ensure that every reptile in their care receives the attention and care they need. They have a strong track record of success in rehabilitating reptiles and finding them forever homes. Whether you're looking to adopt a reptile or just want to support a great organization, HerpaDerp Reptile Rescue is a wonderful option. Their knowledgeable and friendly staff are always willing to answer questions and help you find the perfect addition to your family. So if you're looking for a trusted reptile rescue, look no further than HerpaDerp Reptile Rescue. They truly care about the well-being of every reptile in their care and are committed to making a difference in the lives of these amazing animals.