Great people and service! Always going out of there way to accommodate and help me find what I need. They also offer fantastic discounts and prices. I highly recommended going her for your Pet needs! read more

The day I went to buy some stuff for my bearded dragon, I stopped to look at some of them and birds as well, and they looked a little neglected. It was really sad to see. read more

I met with Rhyann one of the trainers. She was super awesome knowledgeable and enthusiastic about her work. I'm looking forward to getting started . I'll keep y'all posted if it's everything I hoped it would be. PARKING: plenty AMBIANCE: sooo much pet stuff QUALITY: worth it PRICING: reasonable STAFF: great customer service LOCATION: outdoor shopping center read more

See all

Banfield receptionist Darlene was so very very rude today. All we went in for was a prescription dog food they had. It was very busy and she was so overwhelmed she yelled at me in front of all. My husband was about 20 Feet away and was gesturing to me where he would Meet Me and I said ok and she attached me. I will NEVER EVER GO IN THERE AGAIN read more

Love this place the staff are vary informed and knowledgeable. Me and my son like to come in and look at the spiders and the fish!

I have been a loyal customer of the PetSmart in Antioch for nearly 20 years, and I have always enjoyed shopping here. Unfortunately, my experience today was extremely disappointing. The cashier who assisted me was rude, dismissive, and unprofessional. As a long-time customer, I expected to be treated with basic courtesy and respect. Instead, I left feeling upset and unwelcome. Customer service is just as important as the products a store sells. I hope management takes this feedback seriously and provides additional customer service training so that no one else has a similar experience. I expect better treatment from a company I have supported for nearly two decades. read more

They carry a really good variety of pet food, treats and merchandise. As a dog lover, I am super impressed by all the unique dog toys, beds and more. I absolutely love the seasonal variety merchandise. The Halloween costumes for Dogs, cats, iguanas and hamsters, are absolutely the cutest thing I've ever seen! I want one of everything! The staff is very helpful and kind and the store is beautiful. read more

See all

I never leave bad reviews but I feel like I have to today. I went into Petsmart to get a few snails and I noticed a dying beta fish. I asked the friendly male fish attendant if they let people take home the dying beta fish, he asked a lady who I guess was in charge, she came over to me and asked how she could help. I asked if I would be able to take home or rescue the dying beta fish as it was dying.... she said "we don't give them away, he's sleeping"... it really is extremely sad to me that they would rather it die and throw it away later than to let my attempt to save it. read more

PetSmart - the poor lateral dying fish I was told was sleeping and not allowed to save - Pet Stores Near Me - Antioch, California

I am extremely disappointed with my experience at PetSmart Grooming in Antioch. I scheduled my 5-month-old Shih Tzu puppy's very first grooming appointment, expecting patience, care, and professionalism. Instead, I paid over $70 (because they told me she's over 4 months which means she gets charged at the adult rate) for what was essentially an incomplete puppy groom and left feeling incredibly disappointed. Before I even arrived to pick her up, the groomer, Petra (whom I'd NEVER recommend) left me a voicemail stating that my puppy "needed a lot of practice before she could be groomed." As a puppy owner bringing in a 5-month-old puppy for her very first grooming appointment, I found that comment confusing and unhelpful. Isn't that exactly why puppy grooming appointments exist--to introduce young dogs to the grooming process with patience and positive reinforcement?!!!! Unfortunately, the experience only became more disappointing when I arrived. Rather than discussing constructive ways to help my puppy become more comfortable with future grooming visits, Petra continued speaking negatively about my puppy's behavior. At no point did I feel that my concerns were heard or that my puppy was treated with the compassion and understanding that young puppies deserve. A puppy's first grooming experience should build trust and confidence--not leave the owner feeling criticized and the service unfinished. I expected guidance, professionalism, and customer service. Instead, I received excuses and negative commentary. I cannot recommend PetSmart Grooming in Antioch based on my experience. I sincerely hope management takes customer feedback seriously and ensures that groomers are not only technically skilled but also patient communicators who understand that puppies require extra care, encouragement, and positive handling during their first grooming experiences. read more

I do not trust this location. I accidentally placed an order at the wrong store, and the app did not give me an option to cancel -- only to call. I assumed the order would automatically cancel if I didn't pick it up. Instead, I never received a cancellation email. When I checked my app later, the order showed as "completed," and my bank account confirmed I had been charged. When I called the store, the associate couldn't locate my order and a manager had to step in. I was told the order was marked as picked up because the item was no longer on the pickup shelf, so staff assumed it had already been collected. That explanation was very concerning, since no one verified my identity before completing the transaction. To make things worse, I live over 30 miles away, and the manager offered no compensation or solution other than telling me I would need to drive to the store in person to process a refund. It made no sense that the order could be completed without me being present, but the refund required me to be there physically. Thankfully, PetSmart customer service eventually resolved the issue and issued my refund. I'm sharing this as a warning so others are aware and double-check their pickup orders. I truly hope this was due to poor training or process, but the experience left me extremely disappointed and without trust in this location. read more

We have come here countless times to get fish, fish supplies and all our freshwater needs. We have been helped by Ryan many times and he's always so kind and knowledgeable. You can tell he really has a passion for what he does and cares about the pets safety and well being. I really enjoy his help and experience level! Wish all stores had more Ryan's with passion and knowledge! My fish are thriving! Thank you Ryan!!! read more

We love shopping here with our pups. Since one of our pups is a Samoyed, we take her for grooming. I don't have a specific groomer go to, but any of them provide great service. Easily book an appointment on the app and pay. It's good they open at 7am too. Always make sure you bring proof of vaccination. The grooming took over 2 1/2 hrs. The groomer will keep in contact if there's any updates and ready to pick up. They have always done an amazing job with the groom. If only I wish this PetSmart has a pet hotel since the nearest store is in Concord. read more

See all

Definitely wouldn't recommend this place for grooming. They really botched my dog's face. Thankfully her coat will grow back.

I have taken my two fur babies to this location a few times. You are nicely greeted when you enter. The groomers are friendly enough that when I bring my dogs here they don't go into a panic mode which is usually indicative of something not so nice. I schedule on the app and it's quick and easy. read more

I'm extremely disappointed with the service we received for my puppy's very first grooming experience. When I picked him up, he was still soaking wet, which suggests he wasn't properly dried after his bath. On top of that, his nails weren't trimmed even though that was included in the grooming package we chose. Instead of completing the service, I was told that my puppy would need to be sedated for a nail trim. That's not only concerning but also feels like an excuse for a lack of skill or patience. A professional groomer should be equipped to handle basic grooming tasks, especially for a young dog's first visit. Overall, this experience was frustrating and disappointing. I strongly feel this business needs more qualified groomers who are capable of properly handling dogs and delivering the services they advertise. read more

Horrible experience. Old ladies at Banfield have horrible customer service. Refused to sell me Z/D while I have an active prescription that they had an issue finding in their system and then proceeded to give me attitude. Make it make sense. Banfield is a joke read more

I was in today with my dogs coco and chip to get groomed! When I pick them up about 2:50 today! There was this big black dog that was getting groomed and barking thinking I was his owner.. The lady maybe 50s that was grooming him said to the other clerk get her out of her, hurry up and get her dogs very rude! She was talking about me, get her out of here..Mine you I have 2 dogs that im trying to leash and no help from any of the workers! Im complaining this one clerk was very rude and had no patience! This job is not for her! I will not be coming back and ive been coming there for 15 years with numerous animals that I've had... read more

PETSMART NEEDS TO TRAIN THEIR GROOMERS BETTER OR HIRE BETTER QUALIFIED PEOPLE. THIS REVIEW IS SPECIFICALLY FOR THE GROOMER RYAN AT PETSMART IN LONE TREE WAY ANTIOCH. My dad took his dog for grooming and the dog was under so much stress that he bit one of the groomers. The dog is eight years old, no bite history, has been groomed all his life since he was a puppy. When I asked the manager, she told me the dog ran out of the crate when the groomer Ryan went to get it and when he tried to grab the dog from behind that's when he got bit. My dog has been fearful since then. Not sure what really happened, I wish I could see a video and see if there was any mishandling from the groomer's side. You would also think Petsmart covers these type of incidents but my dad just received a letter from a law firm representing the groomer asking for my dad's insurance. Not sure if he will sue my dad. Just wanted to warn people that Petsmart groomers will sue the owners if a dog bites them. I don't think it even matters if it was the groomers fault or not. read more

I'm writing this so everyone who takes their furry animals here can be very careful . I booked at this PetSmart store on March 19th, 2025. Three days after the visit, I noticed a bald spot on the back of my cat's neck I went to go buy antibacterial spray from PetSmart to see if the wound would get better but it just started getting bigger and then I got ringworm on my arm it was super itchy I am a medical assistant so that's when I noticed that I had ringworm and he had passed it on to me and the bald spot on the back of his neck was also ringworm because it looked like a circle bald spot I also noticed that he was super sad and he wasn't eating he wasn't drinking anything and it wasn't getting better so on March 21st, which I initially treated with an antibacterial spray as I mentioned. However, his condition worsened-- he became lethargic, the area turned red and more hair began falling out. By March 31st, I had to take him to the emergency vet, where he was diagnosed with ringworm, a highly contagious fungal infection. I also got diagnosed with ringworm by my doctor the same day. The vet visit cost me $741.55, and I had to pay an additional $59.53 for my cats antibiotics and $179.75 for antifungal oral medication. I also contracted ringworm from my cat and needed medical treatment myself. This situation has caused both financial and physical stress. Given that this condition developed immediately after the grooming visit and worsened rapidly like I mentioned above. I believe it's highly likely that my cat contracted ringworm at this pet smart facility. I have receipts for all of this and even the vet told me that it is very likely he got the ringworm from this grooming salon especially since he's a strictly indoor cat only. I've incurred, totaling $980.83. for this ridiculous mess that this facility made me go through. I even went out of my way to contact them and see what they can do about it. Nope they said they aren't taking responsibility. I have documentation available, including receipts, the veterinary diagnosis, and my prescription costs, and I was telling them that I can show them all that and they still told me that they don't care and that they're not going to take responsibility. I am just writing this so other pet owners that actually do love their pet don't make the same mistake that I did and just don't bring your animal here. I have to tell my work and my work isn't letting me come back for a whole month because of how contagious this ringworm is. UPDATE : the manager Cara I mean CaCa said she couldn't cover any of the cost because they have him as black jack in their system because I adopted him from PetSmart with the name black jack and since I change his name to smokey lol thats why they couldn't refund me. Ridiculous but again everyone in this store is super irresponsible and unprofessional I walked in and their was three employees chit chatting in a circle and I had to stop their convo to ask them to speak to the manager CA Ca I I men's Cara even tho SHE is that. My kitten just now caught it and wow this is so mentally and energy draining don't bring your pet here read more

See all

Had a good experience w juls she helped me with fish and some questions I don't speak English very good and she also speaks Spanish and she's the only one who's speaks Spanish in the store you ever need her look for juls knows her stuff very sweet I seen they get very busy but works her way up i appreciate all the help she gave me deserves a raise keep the good work juls read more

I never shop here anymore. The inhumane conditions they keep the animals in that they shouldn't be selling anyway is disgusting, especially the betta fish. read more

The Lonetree Petsmart is our go to Pet Store. We can find all our dogs needs when it comes to pet foods, snacks, items like dog beds, leashes, toys, and more. The Banfield hospital is co located (inside) the store. Did I mention the groomers is also in Petsmart? This store is like a one stop shop. There's lots of parking and there's restrooms available for costumers!!! read more

PetSmart - Pet Stores Near Me - Antioch, California

See all

Mariah and Curstin are the best groomers ever and I would give them 20 stars if I could. The one-star rating is for the rude, snotty, obnoxious, unprofessional manager Ellie. She refused to honor my $10 coupon due to a technicality. I have spent more than $5000 in that store in the last five years and she simply didn't care. I ecalated the issue to the corporate office and I hope they will enroll Ellie in several weeks of customer service training. read more

Hands down the best grooming department. Very friendly and professional. Not many can handle my Bruno. Tyson was able to take care of Bruno with no problem. Now Bruno looks forward to his grooming appointment with Tyson and staff. read more

This store always has a stock! My dog's food is sometimes hard to find, but I'm able to find it both frozen and freeze dried at this location. Which makes it great whenever I miscalculate our delivery order. The staff is always friendly to me and my dog and have started to recognize us. The store is clean, the pet hospital is staffed and there are plenty of small animals, fish and cats available for adoption. It's a nice store to take my dog shopping at. We always find what we need and fun affordable extras. read more

I have not had any problems here yet. Moriah in grooming takes great care of my dog and that is why I return to buy other items. I was there today buying dog tags, and a super rude "Karen" was there about 11:00 and was yelling at the staff. The staff handled her professionally and the lady was beyond rude - making a scene in the lobby and telling an employee she should be fired. The employees on staff today were wonderful! read more

I disclosed with Rochelle in the grooming department that the dog I brought in today was my aunt's longtime companion and that she had recently died. She proceeded to point out a few issues in the dog's hair, no problem. She nonchalantly said she'd be bald and explained that she would need to dematt and with that comes a fee. No problem. Rochelle did not explain what dematt meant, she explained it as "brushing." Instead, she shaved the dog completely. I was charged $103 for a 1/4 inch haired, 7lb dog. $30 of which was this "dematting" fee. My grandmother, obviously upset, came back to the store after seeing the dog. The manager immediately pressed his body against her and angrily said there's nothing he could do. He brought us back to the grooming department where we were met with hostility from both Rochelle and the manager. Before leaving, Rochelle shouted saying we were awful pet parents and neglect our dog. Mind you, this is my aunt's dog. My aunt died. I told Rochelle this earlier. Heartless. Rochelle, I hope you never go through what our family has and receive such horrible treatment during your low times. Rochelle also said to us on drop off that she couldn't see well and won't wear glasses to work. She couldn't even read our number off the paper she had us sign that apparently said we agreed to the dog being shaved bald. Should've trusted my gut but instead I trusted you thinking you loved animals as we do. Confused on how management is okay with this behavior. Disappointed and heartbroken by the comments made by Rochelle and the treatment from the manager with the wet wedgie. read more

Have been going for years but staff is unfriendly and look like they don't want to be there. Example: used to take my dog training there when he was 6 months old. The girl trainer couldn't handle my dog and I finally cuat the training short because she couldn't help. Months later I went there and she asked how he is. I said trying to get training still but his blood line is strong. My kid was with me and she suggested to euthanize my dog. What an idiot you work with animals and you suggest that. I would never go there again and have complained to the managers. DONT TAKE YOUR DOG TRAINING THERE THEY CANT HELP. read more

Very helpful they don't mind going the extra mile give you the information and refer you to where you might get something at a discount very helpful very nice very courteous, definite asset read more

We've been taking our dogs there for grooming for years. Very disappointed in the service the last two times. We made the appointment for 9:00 am. My wife dropped the dog off at 8:55 and went grocery shopping. At 10:30 she returned to pick up the dog and, once again they hadn't even started the grooming on the dog. They told her that it was going to be at least 1-1/2 longer because the dog is a big dog. Someone tell me why the size of our labrador makes any difference. Shes a 3 year old lab weighing 70 lbs. My wife told them she had frozen food in the car that was thawing. They told her again "at least another 1-1/2 hour. 1 hour later and with food thawing out my wife returned to find the dog still wet from her bath, no nails trimmed, and no hair cut. Digusted and mad as hell she took the dog and left the store. But not before she had to pay them a charge of $78 for a bath only. This is the second incident of this treatment at the Petsmart store in Antioch. I guarantee it won't happen again. We are considering a small claims suit for return of some of the charges plus court costs! read more

Came all the way from Walnut Creek to get a mouse. This is the only store I could find that sells female mice. I got there at 8:37 PM and the guy that says he's a store manager comes running over. Can't wait to tell me that they stop selling it at 8:30.. since there's too much paperwork involved in selling a mouse and he's not breaking store policy for that. Now I gotta drive all the way back to Walnut Creek empty-handed now I can see why this store only has 2 1/2 stars. Funny now that I look back at another review, he told the same thing to somebody that wanted to buy some feeder fish and what's funny is he told me he would sell feeder mice after 8:30 but not fancy mice. And just like the other review said he has really bad energy and a really bad attitude like he can't wait to tell you no. read more

We stopped in here today, June 7, just before 5pm. Eila (long rapunzel hair in fish department) seemed to be in a very bad mood when interacting with customers around us. She did not want to sell us these Tiger Barbs. We are very responsible fish owners, as we have owned fish our whole lives. I know for a fact that 6 baby tiger barbs and 1 medium tiger barb would be great in a 20 gallon tank before they grew up too much. They require 20 gallon minimum, with 3 gallons per barb. That would put it at 21 gallons necessary, however taking into account how small the 6 tiger barbs are, would be perfect. I have done my adequate research, and this is not my first time owning tiger barbs. She eventually allowed my husband to purchase the 6 babies, only allowing the 7th after we got a manager involved. (Which, btw, the manager said they would be fine in the 20 gallon not 50 gallon.) She then, tried telling him about how he should be treating his tank making him feel stupid, when I can guarantee you that he alone has more experience with fish than she does. He is much kinder than I am, but still expressed how she made him feel stupid. Upon reluctantly selling us these fish per her managers direction, Eila told me we would not be able to return them and that if we tried, we would be banned from their stores. I called customer service and they explained to me that in no way would I be banned and would be allowed to return the fish. They also had told me that it would be perfectly fine to house these barbs in our 20 gallon. Another time, we attempted to return a fish that passed after purchasing from the petsmart in Pittsburg to this Antioch location and they refused our return. This is against petsmart policy. They said the reason was because since we purchased it from that Pittsburg location, and they have bad tanks. If it's a dead fish, it is okay to return anywhere. The only reason the fish had passed was because all the other fish they had in that tank at Petsmart had passed. (We found out after driving all the way to Pittsburg and chatting with the workers.) At the Antioch location, they were telling me how bad the Pittsburg location is and to never shop there.. However, I've had better luck at the Pittsburg location. We will not be returning to this location. Probably not any Petsmart location honestly. We tried giving Petsmart another chance, but Eila ruined it for us today. We spend thousands of dollars a year on fish and lizard supplies, and Petsmart has lost that business. Petco is much friendlier, and I've never had a fish die from Petco. read more

PetSmart - Proof of purchase from this date - Pet Stores Near Me - Antioch, California

Went to this location to purchase some doggy aspirin for my older Blue Heeler. As soon as I walked in, I was greeted, which was the only time I received any sort of verbal confirmation my entire time there. While in the supplment isle, a employee( or crazy customer )who wasn't wearing any identification badges and wasn't dressed in any sort of company clothes was organizing the section and saw me approach and I didn't even receive a hello, how are you today or what are you looking for or any of that. Never made eye contact or even acknowledge me, then just walked away. Couldn't find what I was looking for I decided to try and find someone else to help me. OK well trying to find another employee, I saw a customer standing at the register waiting to be checked out and three of the female employees standing near the end of the other registers all talking and just standing there while the gentleman was waiting patiently. Decided to just leave after seeing that. Save your time and drive down the street to Petco. read more

Grooming dept.Make sure to look at your receipt before you pay. I was charged $60 for one dog and $74 for the other. When I went to ask why they started making fee' s up. Telling me well it's a weekend fee and oh it's cause he's mixed. Ridiculous right. First of all it was mother and son that I brought in and two how did you come to this weekend fee of $14 charging me this mysterious fee for only one dog. So I went to manager for my refund, she spoke with grooming and said that the son(9ibs) was bigger the mom (10lb) yorkie. Last time I checked they dint charge by the size, if so it was a 1lb difference. ROCHELLE was the groomer and Steven was the one making up the lies. So make sure to check your receipt. PETCO I GO!!!!!! read more

This morning my wife took my pomeraniam to get. Groming. And they did the ugliest job ever. They cut all the hair in the back. And looks ugly. I am very disappointed. The way they did the grooming. And the person who did it needs to get more training. On how to groom. Very disappointed. I am never going back. To this place. Again. read more

PetSmart - This the ugliest grooming i ever seen - Pet Stores Near Me - Antioch, California

This is more of a concern and a suggestion before this product gets taken down the shelves. I recently began purchasing some of your products "full cheeks" for our Guinea Pigs. At first I had no issues, however shortly after my son and I noticed weird parts mixed in with the hay. We started finding bird feathers, and what looked like small bones. Today, upon filling up our Guinea Pig's hay bin we found a full on "bird wing". We did like your products, but this is absolutely disgusting and NOT sanitary. These are products that we touch and feed to our pets. We would hope the attention that is put into your products is exceptional, but based on what I have seen it speaks volumes about your company and its employees. Do better!!! read more

PetSmart - Bird Wing - Pet Stores Near Me - Antioch, California

See all

Alexis H!! In the grooming dept is the best!! I'm so thankful for her . My Bella looks amazing! Moving forward i am only booking with Alexis . read more

PetSmart - Pet Stores Near Me - Antioch, California

See all

I go to this business often. Buy everything for my tanks here. Just here 4 days ago right before closing and picked up 4 feeders. Today I walked in same time asked for help in the fish area and was told it was closed and this store stops allowing purchases of fish 30 min before the close. Asked if this is a company policy since there is nothing posted anywhere stating that and was told no its a this store policy. This was told to me by the guy (Johnny) who stated he was the manager of the store. Asked for the corporate email and was told he can't give that out asked for district mangers name and was told he can't give me that either. Normally I never have anything to say about things like this but his attitude and body language was so bad I had to say something. read more

The ad 'yappy hour' should be more truthful or change it altogether. It's either no one's there to accommodate you or they already took that block of time to fill with reservations. It's a waste of time and effort to go and expect that your fur baby will get serviced. read more

The pet trainer is annoying, rude and loud. Her demeanor is as if she is better than you. The training was a complete waste of time