best and friendly people. We love this place. We just move here and its alqays to find hard working at the grooming and they are the best

Store Manager very rude and disrespectful and races Name Ally I been coming to this store from last 6 years never had any problems I am very disappointed from her service other cashier's and shift leads way nicer and respectful then her I don't know company can give her that kind of high position read more

I've been here 2 weekends in a row and they don't have the Royal Canin dog low fat gastrointestinal dog food my dogs need to eat. The clerk told me they run out of it quickly. It sounds to me like someone isn't managing the ordering well. My wife drove to Bishop's Ranch to buy it without problem. read more

Their fish have ich. Don't buy anything from here. Got four mollies only one of them survived and had to buy tank treatment

Besides being a frequent customer for Petsmart, I also bring my 3 pets to Banfield so I am here frequently. I want to start out with saying, I know customer service can be hard and I don't expect employees to always look and act happy and excited to be there. I want to point this out because for being the manager, this person always looks angry/ annoyed/ flustered, when I see him. He couldn't have gotten this position for his pleasant demeanor. Just today standing in line there were three registers open, his light was not on so I wasn't sure if he was taking customers or just helping this one. The lady left and I asked if he was taking customers and started to say I wasn't sure because your light ... he cuts me off and with an irritated look on his face and an unfriendly tone says yes. I tired to make small talk about the line, but instead without even taking the time to look at me and say hi, he just asks me for my phone number and rings me up, all with the irritating look on his face. Still without looking at me, he asks if emailing my receipt was ok and I said sure, because at this point I'm irritated now. I wouldn't even be making this comment if it was the first time I had seen this behavior, but when I see it every time I'm there, it's not a good thing especially for a manager. Just because your store is always busy doesn't mean that customer service isn't important, especially for a manager. You shouldn't take your customers for granted, we could all shop somewhere else or a different Petsmart. So for Joshua, you could take the time to say hi, pretend if you must , but if you are that miserable at your job then maybe you should consider a vacation or something that makes you happy. Most of the employees are very nice and pleasant at the register, especially the young man with curly blonde hair and Ali, she is sweet. read more

Lacy, the Salon Manager is fantastic! She has groomed my dogs and cat for many years. I couldn't be happier and would not have anyone else groom my dogs. She is by far the most knowledgable and experienced in the Salon. I have read other reviews here, and am disgusted by some of the accusations that were thrown out without justification, like prejudice. Because you aren't happy with the way your grooming came out is one thing, but to throw out statements like "prejudice" without ANY justification is flat wrong. Grow up! read more

These fish are dying the ammonia is overwhelming them from living in cups especially at young ages. There was one that was literally dead, swollen, and rotting in it's cup. So does that mean they're not feeding them? I bought two that were laying on their side so they could die in clean water and they immediately got up and ate and may even live. read more

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This store is filled with amazing employees! They have helped me out so much when shopping throughout the store and I adore especially how well their animals are taken care of! I have been an aquarium hobbyist for several years now and I have stopped by this store since it's quite close to my home and have never had an issue with anyone who works there! Their animal care takers over by the fish wall seem to be very knowledgeable about what animals they offer for us customers to choose from. Special shoutout to one of the managers Ellie because she always makes it a very quick and easy process anytime I go in! Great job PetSmart! read more

Please believe the negative reviews regarding grooming services. My puppy did not smell like she had a bath and there was still residual mud on her nails. I feel cheated as it only took less than 15 minutes to do a rush job. These folks are overworked and throw pets around like an assembly line. read more

This has to be the worst managed shop I have ever been to. Previously they were always short on employees in the grooming dept so someone had a bright idea to hire anyone who applied. The groomers are all inexperienced except for a couple of really good ones and the staff they have to help with check-ins are incompetent and downright rude. I have tried on several occasions to give them a chance but this last nail grind was my last straw. When I am treated so badly by an 18yr receptionist, their passive aggressive attitude had me shaking and almost in tears when I left, there is no reason to ever give them another chance. read more

Lacy is simply the best! Our fur babies just love her! I recommend Lacy to anyone who wants their fur babies to be groomed. She is also a person of integrity! Thank you Lacy, for the great care to our babies! read more

Would give zero stars. Extremely poor management in store and grooming. Grooming discriminates and practices communist ideology by ostracizing pets and their owners for not being satisfied with them butchering their pets. Untruthful pricing, even after they were sued for it. Employees look miserable here, especially in the grooming department. read more

I took my long hair cat to pet smart on lonetree. We discussed giving her a body shave because she had a lot of matts. I told them she has hyperthyroidism thats why shes skinny. They were to clip her body and leave her legs and head and a lions tail. I told them they dont need to clip her claws. Sarah took her put a halter on her and proceded to flip her from side to side. We then left and got a call about 20 minutes later saying shes done. Wow...I was surprised it was so fast. I paid the bill plus nail clipping. She was in her crate when we picked he up so I didnt see her til I got home. I was told she got the e-collar off and bit the groomer. So all they did was matts. I am so friggin mad. They did a horrible job. read more

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This review is for the Grooming Department: My Maltese had an appointment with Alexis and she did a fantastic job! Extremely knowledgeable, caring, and very informative. It's such a plus to find a groomer that cares about your dog just as you do. I'll definitely request her again in the future and I'd recommend Alexis to you as well... read more

This store is the worst! There is no interest in customer service. I dread going here but I need crickets weekly for our baby leopard gecko. Something that only takes at most one minute to do. I walk in 10 minutes before they close and as usual, no one is over in the fish/reptile area so I go ask one of the three employees at the front for assistance only to be told that they stop selling crickets 30 minutes before closing?! No signage letting people know about the upcoming change. No one time courtesy to help out a customer. They would not help me stating that the person working that area has to take care of the animals. Keep in mind, there are at least three employees at the front whose priority is to just hang out and hassle anyone that walks in close to closing and tell them they're closing soon. The 'manager' told me to buy a cricket box instead. It's like they're owned by Amazon and want to ensure that their customers have negative experiences there so that they'll get what they need online instead. Pro tip: Amazon sells live crickets for the same price... read more

Horrible horrible! I can't not believe the grooming salon at PetSmart! The employees are super rude and disrespectful. They do not care about the animals only about getting paid! I once brought my dog in and they said it was going to take 4 hours and that they would call me when they were done. They started around the early afternoon and then finished minutes before closing, it ended up being close to a 8 hour day for my dog. And I had asked them what took so long and they said because of a "lunch break" um I am sorry but I don't think a lunch break is 4 hours. And on top of all of this they never even called me to tell me my dog was ready, I had to call them! I try very hard to be understanding of others and how crazy a work place can get but this seems ridiculous! read more

We needed a groomer for our cat. These folks were amazing and treated her with the upmost respect. I can't thank them enough for doing cat grooming. read more

I wish there were 1/2 stars because they really don't deserve a 3. This place is a total hit and miss when it comes to anything close to good service. Every once in awhile someone actually ACTS like they are glad that you came in but not often. Today, as I was paying $50 in dogfood, I didn't get a hello, hi or even a Hey. The cashier had more impotant things to do such as gab, fab with the people in front of me and the fight with some papers in the drawer of her register...talk about lack of customer service! I guess she us that confident that her store won't be one of the many that closes up from lack of biz. There are a ton of other petstores in this town and some of them are actually nice! read more

Groomers Rochelle and Marisa did an outstanding job on our two little puppies, Deysi and Mia. They look go fantastic. And Deysi with her little pink bow is so cute. Thank for your patience with me trying to figure out how we wanted them groomed. read more

Always get the best service! Poe and I love coming here and meeting new friends. He had puppy training and Ryan is the best! The staff are super helpful and friendly and happy to assist. A+++++ read more

PetSmart - Happy holidays! @PetSmart - Pet Stores Near Me - Antioch, California

Came in with my boyfriend to look at the cute animals and left really disappointed and sad. The fish tanks were overfilled stressing the fish and there were clusters of dead fish in some tanks , some fish corpses even rotting and had been eaten by the other fish in the tank, as well as dwarf frogs that were getting eaten by the fish as well. Seems to be lots of neglect and no one regularly checking on these animals and cleaning tanks if so many corpses are left in with the poor living fish Do better !! read more

Took my lady to get all her puppy shot and spade, staff was amazing and took great care of our lady. Very informative. read more

PetSmart - Our lady after surgery - Pet Stores Near Me - Antioch, California

So yesterday We took our dog for grooming and nail grind in this miserable place. So our dog never been in groom before. These workers are so terrible they don't even know to handle him very unprofessional. So I won't recommend this place.I guess they only do groom to 15 pounds dog or cat thats all they can handle. And work with it theyre not really pet lover.they just work for money. read more

Ryan the dog trainer is soo rude with customers. Shouldn't be in customer service. Not kid friendly at all.

I went to the dentist prior to going to Brentwood's Petsmart and was unable to talk, but I communicated by my phone. The check-out clerk, Arianna, told me to go to the back of the store and register my prescription that I showed her. I typed that my daughter already registered the prescription if she could call the back and get the number. She refused. The Banfield Hospital at the back of the store were phenomenal. I get back to the front to check out, and Arianna put all of my Hill Prescription cat's food in the return cart and was gone to break when I reached the front of the store. Let me add that the other 2 cashiers on duty that day apologized for her actions and were very nice to me. read more

Pet training: LOVED RHYAN; she is the most professional and friendly trainer; she cares immensely about the quality of each training session and making sure there are no outside distractions from the public. To ensure we get the best possible experience in our training! There is a review on here stating she is rude and not friendly to children, that is completely FALSE; to address that I was actually one of the trainees in that class where the customers child was constantly interrupting class and distracting the training; Rhyan corrected the child by politely asking they stop; instead of the mother supporting and correcting her own child even after Rhyan asked she continued to let her child disrupt class. I just wanted to correct that and make sure whoever is thinking of joining Rhyans training know that she is super kind, understanding, professional and cares immensely about the doggies and the quality of each class. :) My doggie also graduated today! read more

PetSmart - My doggie graduate! - Pet Stores Near Me - Antioch, California

I should've read the reviews before I tried to book an appointment with the dog groomers. Add appointment at 7 o'clock in the morning and they tell me to bring his rabies vaccination which I had his tag but that wasn't good enough because it didn't have a date or his name on it they never clearly stated for me to bring the actual rabies vaccination paperwork and was a waste of time at 7 o'clock in the morning going to a different groomers hopefully one with better reviews and people that aren't so slow to answer the phone after calling 17 times in the morning read more

Ask for Cody if you're to getting your dog groomed at Petsmart. He did such an amazing job with my Saint Bernard. We absolutely love it! read more

PetSmart - Pet Stores Near Me - Antioch, California

GROOMING REVIEW Brought my shitzu/maltese mix to be groomed. She was seen by a groomer named Nikki, which completely botched my dog! My poor baby looks hideous. She completely shaved my dogs head and cut her hair around her ears crooked... it's completely uneven! I am so unhappy with what Nikki did to my dog. read more

We came in to do a return. Only 1 register was open. We spent 20 minutes in line. Seems like opening at least 1-2 more registers would help a lot. I would have set my items down and left if I was waiting to pay. read more

Got an message on the Banfield Main Page saying someone would contact me if I provided my information. I did and ZERO response. Did I really expect one??? Please! The customer service is beyond horrible here. Had my dog in for her dental follow-up today and guess what!!!! The vet tells my husband that my dog needs the exact same medicine THEY REFUSED to give me 5 days ago when I told them I NEEDED IT!!! And THEN they charge him DOUBLE THE PRICE OF BUYING IT ONLINE!!! And that's WITH our alleged discount. THIS PLACE IS A SCAM!!!! Stay AWAY if you value your PET!!! Go see a real veterinary practice. You will save money. read more

Absolutely terrible service. A lady on a mission cut in line, my husband an I called her on it. She went literally crazy in front of cashiers who agreed she was wrong but were too scared to tell her to stop harassing me and my husband. We couldn't believe they allowed her to talk about us and to another cashier at that who was laughing the whole time. Terrible customer service and extremely embarrassing. read more

Had an appointment at 11:30. Dog was ready at 3:00, that's 3.5 hours. I asked why it took so long, I was told they were busy. I don't buy it - sound more like they are disorganized and can't plan their work. read more

I would give 0 stars if I could. As soon as we stepped in groomer Tia was extremely rude to my brother and I. Her tone was aggressive almost as if she wanted to fight. I had not said anything but hi before she started this. I was shocked and thrown off but maintained my composure. We ended up leaving. I will not be taking any of my dogs there. read more

*This review is for their dog training* Teddy is my almost 2 year old Bichon Frise who, despite his cute nature, has adopted the name "monster" around my household. Why? Because he has the tendency to go in Hulk-like rages and tears up the house....turning over trash cans, chewing on little corners of the furniture. Chewing on my blankets, earbuds, pens...anything he can get his little paws on. I had no idea an 8 pound dog was capable of so much destruction. And apparently, my disciplinary skills aren't up to par since the occasional "No! Bad dog!" wasn't working, so I decided to seek professional help. I signed up Teddy and I to Petsmart's Beginners Dog Training Program, and for 8 faithful weeks, Teddy and I (and occasionally Lovie) learned how to sit, stay, leave it, and come. The first couple of weeks were rough. Teddy was so out of his element that he even snapped at the teacher! Sarah did her Cesar Milan magic to calm him down and show him who's boss. And ever since then, Teddy shaped up, learned and listened (for the most part.) At the end of the program, Teddy was a transformed dog....performing commands on the spot, even in front of his classmates, which made Mommy and teacher so proud! I highly recommend Sarah Mosing as a dog trainer. She's very knowledgeable about how to gain respect from your pooch. Unfortunately, she's not at this location anymore, but you can find her teaching at the Concord location. read more

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Walked in at 855 pm 5 mins before they closed, knowing that we wanted to buy a fish, we were quick and knew what we wanted. The girls working the counter told us as soon as we walked in said no you cannot but a fish we don't sell them 30 mins prior to closing. Then right at 9pm a girl came out and said... it's 9 you're going to have to leave... now. What happened to customer service? What happened to genuine help and wanting to sell products? Terrible customer service read more

This should be negative one. In Jan 2022, my wife took my dog there for full bath and haircut. There was a long line on that day, she went home and did not make payment. I went back there to the grooming service and front desk asked me to pay at the store cashier. This morning, my wife tried to make another appointment and was told that we did not payment for Jan 2022. I drove to the store and waited at the door of the grooming service more than 30 min. During the waiting, a lady with blue hair served a customer came after me without saying anything like I was not there. I showed my credit transaction picture to the manager named Lacey. She argued with me that was not grooming service. She worked with another lady in Petsmart and they found no transaction in Jan after I gave them my credit card to verify. I made several purchases in Jan 2022 and they had no record. I had to go home and searched for the receipt. I showed up there again and showed the receipt to Lacey. She looked at the receipt and said " ok..ok" without saying Sorry :-). I asked her to update her record that I already made payment. I doubt that she will do that I wasted 3 hours because of PetSmart poor management and customer service at the Pet Grooming store. I will not go back again. read more

Review for the grooming service only - first and last time I'll bring my puppy here for grooming. I dropped my puppy off at 1:45pm and almost 5 hours later at 6:30pm I called asking for the status and the person on the phone apologized and said she told the coworker to call me earlier but she didn't call. I got there and she said the coworker did call me and left a message. I told her I didn't get a missed call or voice mail and she asked to show her my phone in which I proceeded to do so. She apologized again. Not the experience I wanted to have for my puppy's first grooming experience. I recommend paying a little more somewhere else to ensure your puppy is not neglected. Not worth the $69 I paid plus the upgrade. read more

This review is strictly for the grooming department. As I use the hospital and have had nothing but good times there. We took her for her first official full grooming. I bought the works. I specifically wanted her nails to be grinded down. I was quoted $45. As I took her into her appointment they said that she was put as a husky mix (which she is) but she looked more like a Shepard - which as they said, would be cheaper due to the difference in coats. Yet, when I go to pick her up- it's $67! Huh?! And they also proceeded to tell me that they weren't able to grind her nails, only clip, so they "didn't charge" for the grind. She didn't get her bandana to show off her "fresh wash" either. So much for feeling like the "Queen" she is. Even more importantly- she came home extremely fearful! My loving, submissive, dog that has never shown any sort of aggression actually almost snapped at me! Her personality is off, she's hiding in her crate and refuses to come out. I want to know what the heck happened to my dog to make her do a complete 180! Only time this place will see my face again- is when I go in and raise hell over this experience. read more

I've been coming here quite a bit since I got a new dog in January. She's been groomed twice here and the groomers are so nice!! Mariah did it today and I could tell she genuinely listened to me since I'm new to the grooming thing and was nervous and she couldn't hide how much she enjoyed my dog!! I hope she never leaves. The store is always immaculate and definitely more stocked than most stores right now. The manager is always out on the floor helping and working and he is friendly and knowledgeable. That guy has done a great job in his store. read more