If you need an exterminator for bed bugs, this man is not your guy. He came for an appointment…read moretoday and was here for 5 minutes. Yes, you read that right... 5 minutes. For a bed bug problem. All he did was spray some pesticides and barely covered any ground. Bed bugs are a very different pest from any other pest you'll deal with, and he accomplished absolutely nothing for us today. I work remote and planned on working at a coffee shop today, and wasted my time planning around the appointment because we were informed that we would need to vacate our apartment while they did work around our house. So much for that! I would have expected at least SOME effort to inspect our apartment and maybe try and look around for where they might be. Nope! Barely even lifted a finger. His colleague stood outside the house the entire time, and Gary wasn't even willing to touch the mattress. I had to pull it out for him. What kind of exterminator is afraid of getting their hands dirty? It's your job to find bugs and exterminate them. At least pretend you're trying dude. Before he came, he had us empty all of our dressers and put our clothes in airtight bins. I'll admit, that's good advice, but that's something you'd probably read online before dumping money and time on someone like this. So yeah, thanks for regurgitating obvious information to me. This guy didn't even bother looking into any dressers or closely inspect any of our beds. He made absolutely no effort on his part. I ended up finding more bed bugs myself after thoroughly inspecting my roomate's room, and putting actual effort into making sure that we dealt with them the best way we could for the meantime. If you are reading this and you've discovered bed bugs in an early stage and it's not a big infestation yet, I highly recommend that you watch Mark Rober's bed bug video and follow it religiously. Buy bed bug traps for your bed, encase your bed in a high quality bed mattress cover, apply diatomaceous earth powder in a thin layer around your room (please wear a N95 mask and do your best not to inhale any of it), etc. Follow everything in that video before your bed bug problem becomes an infestation. Please watch that video. It will do you justice. If you caught your bed bug problem too late, you'll need a professional. In other words, not this guy. He might have good reviews for other pests, but he has absolutely no idea what he's doing in regards to bed bugs. He's afraid of them. He ain't gonna help you. Thanks for nothing, I'm sure whatever my landlord paid you was worth it.

I first hired a national company to take care of yellow jackets nest. A guy came, did some…read morespraying, told me the YJ would be gone in a day. Next day, YJ were having a party and did not appear like they wanted to leave. I found Family Termite & Pest Control on Yelp the next day. What caught my attention is that the company does not have you sign any contracts, they come and take care of things that you ask them to take care of. I left a message on Yelp and received a response from Gary in fairly short timeframe. He was at my door steps the following morning and took care of the problem. That same evening, I did not see a single YJ. Gary took care of the problem in quick and effective manner. Price was also very reasonable. I will definitely consider FT&PC for any future pest needs.

Eric is great! We had a mouse in my basement and couldn't catch it. Droppings in several places…read moreand my own efforts were not working. Eric came by that day and located 2 spots outside my house that were the problem. He helped us with the problem and I never saw the mouse or droppings again. Super nice guy and got back to me every time I had a question.

They are a professional company who treat my house monthly ! I can trust them to come into my house…read moreand always do the right thing ! They always show concern for my pets and always answer any concerns I have about a pesticide ! Recently had Eric treat my hose for termites and couldn't believe how professional his company was ! They took there time and when they finished you wouldn't even know they were there ! Thank god haven't seen anything since !

Finally Mouse Free. I highly recommend this company. We had a persistent mouse problem in our…read morekitchen and garage for months. Droppings everywhere. I called Superior Pest Elimination after seeing their great reviews, and I am glad I did. The technician Will was very professional and took his time to inspect every area of the house. He sealed up some gaps and set traps. After 3 days they weee gone- no more droppings. O also signed up for their maintenance program so this problem does not come back I am so grateful. These guys are 10/10

I couldn't be happier with the services that Michael Cain provided. I've had service for at least a…read moreyear that started out as emergency pest treatment. There have been plenty of techs that came out, but none have stood out like Michael Cain has. He is so diligent with his work and it really shows. He didn't rush at all and he made sure that we (myself and the tenant) were satisfied. He made a very stressful situation manageable and although i was happy with superior pest before, i am now absolutely thrilled to recommend them.

Ralph called 20 minutes ahead of arrival, showed up in a clean jumpsuit with company name…read moreembroidered and clipboard in hand. He walked through my basement, looking over the home inspector's report to locate the wood-boring insect damage indicated. Saved me over $1000 and months of waiting by confirming that damage was not caused by termites, but by wood-boring beetles. He explained everything clearly and in detail, and sent a written estimate the following day just as I had asked. A level of professionalism rarely seen today. Thank you.

Good and prompt service. Knowledgeable and friendly techs. Will guarantee their service within 6…read moremonths. Good value. We have them for rodent removal and bug exterminating.

Lewis is amazing. He's so conscientious, caring, kind-hearted, knowledgeable and skillful…read more He gave us a fair estimate, and useful information about how to ethically evict some squirrels from several places: the gate house, in the steeple, and at a window at Empty Cloud Monastery. Now that they have new homes, he just came back and sealed up the entrances. He such a good guy with such deeply peaceful spirit we feel like he fits right in here. He's also overly generous, so don't take advantage of him.

I have requested same day service for a possible raccoon inside of my tenant bedroom. I appreciated…read moreit that Louis was dispatched later that day. He started the inspection outside of the roof and did not realize any large holes a raccoon can fit but the chimney. He installed a wire cage with an exit door on top of the chimney that would allow the raccoon to leave and not able to come back and the cost for that was $1000+tax. For a week and a half I am dealing with this problem and never resolved and no one follow up to check if the raccoon is still there. I called my handyman who came and saw there was a hole underneath of the roof that Louis was not able to find. I am really not happy with the service.

Evans was responsive, courteous, honest, and made sure we had all the information before making a…read moredecision. I had originally described "just 3-4 nests," but when he came out and saw the whole house was infested, he didn't bat an eye! We're keeping him!

5 stars to the team at Universal Pest! Extremely ethical, responsive, fast and efficient. They…read moreeducate you on the process, treatment, and prevention, and make themselves available along the way if questions arise. Special compliments to Jay, Maritza, and Evens for their attention and care. 100% recommended!

William helped us get rid of a nasty wasp/yellowjacket nest that was becoming a hazard. The nest…read morewas in a VERY difficult to reach spot but William took his time and was both flexible and thorough with the plan. He was able to remove the physical nest and spray in a way that prevents it from recurring. On top of that, he cleaned up after himself meticulously, and was courteous throughout. I would highly recommend and we will be using them again in the future if we need.

William was amazing!! He came over on short notice and was able to identify the problem and treat…read morewithin an hour and a half. He was polite and kind! I would definitely recommend this service.

Bob is a trustworthy business owner. Had a Termite inspection in my home and he was honest and…read moreupfront and advised there was in fact no signs of termites at all. Thank you for your quick inspection and honesty!

Westfield Pest Control took $90.63 from me without notifying me that I would have to pay for…read moreanything. They admitted that they did not notify me. Instead they sent me an invoice and threatened me by saying if I did not pay said invoice it would go to Collections. In late 2021 I called Westfield Pest Control to ask for an estimate for mouse services. Amanda Blackman, the Office Manager and Vice President, was very nice over the phone. She listened to my request for an estimate and put it on the schedule. Oskar Cornejo, the technician, arrived at my home on the proper day. Oskar was professional but his visit consisted of walking around the property to talk with me and then to give me as an estimate for mouse services, as expected. Oskar gave me a verbal estimate and left. As a prudent homeowner I then evaluated that estimate and compared it to other pest companies in the area (i.e., Viking, Universal Pest Control). A few days later, to my surprise, I received an invoice in the mail from Westfield Pest Control. I had not requested Oskar to proceed with the mouse service so I was quite shocked as to why Westfield Pest Control was charging me. I emailed Amanda and I received a reply from Maddy Annicchiarico, the additional office manager and direct assistant to Amanda Blackman. Maddy courteously responded to my email to confirm that I had to pay Westfield Pest Control $90.63. I mentioned that I had not received any pest services. Maddy wrote that I would have to pay for the estimate. I mentioned that neither Amanda nor Oskar had mentioned that an estimate would cost money. It is also not on the Westfield Pest Control website. Maddy wrote to me: "I do apologize that no fee was mentioned but we do charge a fee for this service." Think about that for a minute: Westfield Pest Control admitted to omitting any mention of this fee. Yet they proceeded to charge me $90.63. When I said this was unreasonable they threatened to go to Collections with this. There's a term for this: it's called a shakedown. Westfield Pest Control decided to charge me without telling me first and then threatened me in case I didn't pay. How can I or anyone else for that matter trust this company going forward? Why did they charge me without telling me (and admit to this omission once I asked them about it)? The only answer I can arrive at right now is that the president of this company, Robert Blackmon Jr., prioritizes profits over people. And no one else at the company has the will or the power to change that policy. The business model of this company appears to be: surprise potential customers with an invoice and then threaten Collections in case they don't pay. If you are thinking of hiring this company I strongly suggest getting, in writing, an explanation as to whether and when payment is required. I have already raised a complaint with the Better Business Bureau and I will be looking to Westfield Pest Control's competitors for proper customer service.