Pest pro was worth it for a small mouse problem and minor roaches. I talked to a young man on the phone at length before the appointment. I explained that the technician must arrive prepared to assess and treat in ONE appointment. I specified that he must move appliances, stuff gaps with steel wool, get under radiator covers and plug holes with foam-- no more but no less than that. Pest pro was the third place I called and the only place that was willing to meet my requirements of coming prepared to plug up and treat. The other two places said they needed to do an assessment which in my experience can mean just forcing you to pay and stay home all day twice instead of once. The person who showed up was new to the job but came prepared as requested and did a great job. They plugged behind my stove, placed traps behind my fridge, plugged under several radiators, and left glue traps out. In the end a wooden trap that I placed caught the mouse and I haven't seen another since. I'm pretty certain that the kitchen mice were coming in behind the stove which pest pro mouse-proofed well. It was $325 in the end but it only took one appointment and the problem is totally solved so I would use them again, though I don't think I'll have to because they really sealed up the place and recommended some follow ups which I can do myself for larger holes that they couldn't handle wit steel wool and foam. read more

I highly recommend the company for pest problems. The guy that came to perform service was friendly, professional and did a through job. He explained everything that needed to be done, performed the required service, and then told me what to expect in future. It's been a few weeks and I've seen no bugs at all. I can't speak highly enough about the job he did. read more

I reached out to Pest Pro recently after a strange conversation with my building exterminator who wasn't willing to let me pay him for additional services. I've recently had an influx of German roaches after living in my building for 4+ years with almost no issues. It's an older building, so there are plenty of opportunities for roaches to enter - I guess I've just been lucky. John was extremely helpful over the phone and a great communicator. The technician he sent to my apartment was also very helpful and thorough. They were able to identify that my apartment was free of roaches and that they were entering from outside my unit, which was helpful. My landlord has since helped me plug up some of the holes. It seems to be helping, but it's going to take time. The only reason I'm not giving 5 stars, is because I believe they could be more clear on their pricing model. The range I was quoted for the square footage of my apartment was wide: $175-315 plus tax. Even though I ended up having no roaches for the technician to kill after the treatment, my cost still ended up being $315+. I was a little upset to pay so much only to be told I have no roaches, so John did bring the price down to $299. I still think the way they price their services could be more clear, so that customers have a better sense of what they are paying for up front and that they feel they can trust the business. read more

Professional service and knowledgeable technicians. The technician found the source of our ant infestation coming from my neighbors plants. They admitted to overcharging for second visit and refunded difference quickly. read more

I wanted to update my review. The owner John reached out to me after my review and was very kind apologizing for the experience I had. They just sent different technicians to my apartment, and it was clear that these guys seemed to know what they were doing. They spent much more time evaluating my apartment and addressing issues they saw. They were thorough, professional and kind. I am hopeful this will resolve the issue, and very much appreciate john taking accountability for my first experience and addressing it right away. I wish I had this experience from the start, but I am glad they listened and were helpful in the end. read more

John was awesome as was the man he sent to handle a mouse infestation in my BF's apartment. We were away for a few weeks and got the opposite of a warm welcome home. John talked me through options and was the ONLY exterminator who seemed prepared to not only do a inspection but help clog entry points during that first visit. This was huge because as you can imagine urgency was key for me. We have a dog and all options kept his safety in mind. Thank you! read more

Pricing is opaque, exorbitantly expensive, and out of sync with the scope of services provided. The exterminator visited for approximately 15 minutes, laid some paper traps, utilized spray, and stuffed a hole with steel wool and I was charged a whopping $275 equating to ~$18 per minute for my less than 400 square foot apartment. Furthermore, the inspection was not thorough and missed multiple key areas where insect droppings were later found. John would not provide an itemized invoice detailing what I was charged for so it is difficult to get a sense for what I am actually being charged for. Extremely disappointed with this service and would not recommend. read more

We'd never experienced any crazy pest problems (thankfully, knock on wood) until recently when we noticed some termite mud tunnels forming on the ceiling of one of our rooms. Irony of knocking on wood while the termites are eating away huh... So you can imagine how anxious I got seeing the termites building their tunnels just above our heads. After reaching out about the issue on Yelp, John gave me a call in the morning to ask more about my concerns and answer my never ending list of questions. I was also worried my landlord wasn't aware of how urgent the matter was and John gladly gave my landlord a call to discuss the state of the termite situation which made me rest easier knowing that they weren't just gonna forget about it. It was incredible how much honest help and information he provided. I would absolutely recommend Pest Pro if you want honest transparent answers where you don't feel like you're being scammed. Seriously, being raised in NYC, you feel like everyone is trying to scam you, but not here! read more

Responsive, knowledgeable and get the job done! They're totally on top of new regulations and products too. Worked with them for many years in my buildings and happy to recommend them highly! read more

Highly recommend using Pest Pro. I saw two cockroaches in late May and absolutely lost my mind. I was terrified for weeks of seeing another one. I finally decided to pay for an exterminator and it was 10000% worth it. Josh, my technician, was so knowledgable and patient as I had a million questions due to my obsessive internet research on roaches. He took the time to go through my apartment and tell me about problem areas as well as solutions. We found the spot where the two roaches came through and he sealed them up. He also taught me a lot about building infrastructures (told you I was obsessive about this) and what I should be looking for in any future apartments. It kind of felt like therapy, to be honest. I will absolutely use Pest Pro if I need any assistance with this in the future. Hopefully I don't though because my family is sick of hearing about my traumatic experience. Thank you Josh and John! read more

The best job ever we live on 218th upper Manhattan and had a bad mouse and water bug problem they came and filled all the holes removed all the dead mice very through job 100% recommend thier services. Ed Mac read more

All I can say is WOW!! So this is my first review ever but I felt the need to go this far!! I was BLOWN away by the service I received from Pest Pro. They set up an appointment for me the very next day after my call. Then they sent the most caring, informative, and kind exterminator I have ever met!!! I discovered carpet beetles in my apartment (they go for wool, cashmere, essentially your top things lol) and I was obviously frantic. I have a lot of clothes and a lot of closets. I had a previous exterminator come that barely explained anything to me and just made me panic. When Josh arrived everything changed!! I was calm, he explained everything, we didn't find one anywhere after I cleaned. He stayed for 3 hours!!! Never complaining! Helping me move things around, it was like having a bug expert and a hand to hold! Essentially we live in NYC and things can happen! It's good to know you have someone with true knowledge and patience to help you! JOSH- I will follow you anywhere lol!! PEST PRO - don't lose him!! Thank you again for not only helping with problem but giving me closure! read more

this review is quite delayed as I used Pest Pro last year but I truly cannot emphasis how incredible the team is. They are reliable, efficient, and extremely informative. We had a bed bug infestation and they both helped ease calm (BBS can cause great psychological stress) and addressed the problem as quickly and efficiently as possible -- the problem never came back. More recently, they provided us with an honest answer regarding whether or not we should move forward with an inspection. You cannot trust all inspectors, but I am confident that Pest Pro will ensure safe and GREAT quality service. read more

Day before New Year's Eve, PestPro sent me a bid within 10 minutes. I asked for a smaller estimate range and they updated it based on some questions they asked about the apartment size. I booked them and they were at the apartment spraying within a couple of hours. They did a great job of letting me know what they did and whether there are any holes to patch up, and their total was within the estimate range. Total pros for a very oogie problem to get sorted. Thank you, Kevin and PestPro. read more

I have had such a good experience with Pest Pro through messaging about what we thought was a bedbug that in fact turned out not to be. John was generous with his time for a confused, scattered potential client, and helpfully identified via picture that we were not dealing with bedbugs. I so appreciate his patience, generosity, and good, ethical business practice--he ultimately advised against inspection/treatment. I highly recommend reaching out to what is clearly a dedicated, serious, ethical, generous business. read more

My owner contracted Pest Pro to exterminate bedbugs in my apt. The team sprayed the floors and furniture in every room and hallway twice in 2-weeks intervals. Now, that might seem standard/normal, but it's the post-service care which assures me that this extermination company is legit and honest. After 4 weeks of living out of plastic bags and bins, I found a lone bedbug crawling on the bedroom floor-- clearly an adult but without the glut of blood. Paranoid, I called Pest Pro and spoke to John, who patiently explained the causes of bedbug presence and explained my options. All throughout the treatment, he has been communicating with my owner and building management to thoroughly address not only the bedbug in my unit but also to follow through with the surrounding units to ensure the hygiene and safety of all. It might be obvious and the norm for some, but in my experience, but I haven't had the best experience in customer service and integrity from most businesses, regardless of the type of business and cost in NYC, unfortunately. Pest Pro and John are the exception to the bad businesses I've experienced. Extermination is emotionally exhausting, and John assuaged my fears. I feel assured and trust this company because of the humanity I've received, which more businesses should emulate. read more

If i could give them 100 stars I would ! You don't meet people like them every day. Kevin can be a therapist if he decides to. They really care about you and about taking care of your problem. They take time to do quality work and they are always available to talk to you, to explain things and to answer your questions. No matter how many or how silly those questions are. I also would like to give a special thank to Mike the owner. And to Eddy the technician. My mother and I will always be thankful to them ! read more

A fantastic job with impeccable service!! I reached out to them after my apartment renovation to address an insect issue, and John was super attentive and helpful. He got me in right away, which was awesome, because I was super stressed. He sent over Josh who is very thorough and does an AMAZING job. He covered all the bases, and totally put my mind at ease. Will definitely use them again if the need arises in the future. read more

We didn't end up using their services, but their attendance and care for our many questions and concerns was outstanding. I would definitely recommend them. read more

John was very communicative throughout the process, and the technician, Clint, was professional and thorough. They got our issue sorted out quickly and affordably after we had been out of the apartment a couple of months and some unwanted guests moved in. Thank you! read more

Friendly and professional. The exterminator quickly identified the sources of where bugs were getting into my apt. and recommended how to plug up the holes and cracks. read more

Pest Pro and owner John are truly the best. I had a BB situation years ago. I read reviews for dozens of companies and went with Pest Pro. Thank god, I did. They helped me through it (one of the most stressful situations), mapped out a plan, and two treatments later, all was well. Recently I dealt with the same situation in the suburbs (where they don't service). I didn't have confidence in the local Pest company and called John for advice. He went above and beyond, taking all my 10 calls in 3 days (yes, I am crazy), offering advice, providing me the right questions to ask my local Pest company (chemicals they needed to use, how and where they were spraying, etc). I would look no further, go with these guys. John and company will fix the problem the first time and be there for you during and after. read more

I contacted Pest Pro because my roommate found a pest that looked like a bed bug. I reached out to get more information about having an inspection and also provided pictures. Pest Pro was able to immediately identify the pest (it wasn't a bed bug) and provide extremely helpful information about further extermination and treatment. Overall, while we don't need their services (for now), they were extremely helpful and resourceful. Thanks! read more

We didn't end up needing to use John & Pest Pro, but I was able to communicate with John about some of my worries, and he answered immediately. He was so friendly, answered lots of my (annoying) questions, and was simply trying to help me arrive at the best solution. We're lucky to have guys like John running businesses around here! read more

I havent even had my extermination service yet but this review is for the team at Pest Pro. I'm totally wigged out about this entire process (bed bugs, disgusting) and everytime i call the office they are patient, reassuring and genuinely intent on making this a more bearable experience for me. Ive lived in NYC for 12 years and it is rare to find companies with such outstanding customer service. Thank you, Pest Pro, for helping me keep it together during this ordeal - in the midst of a pandemic nonetheless! read more

Good, honest people - our tech scoured the apartment and managed to find a lone 'hitchhiker' hidden in our bedframe where previous attempts had failed. Appreciate their diligence and responsiveness, and recommend calling these folks if you're experiencing any pest-related issue. read more

John and his team of exterminators are amazing ! I have recommended them to friends and all are completely satisfied ! I highly recommend them , they are professional , thorough and get the job done ! Thank you!!!!! read more

Lacking Professional Customer Service -- If it was yesterday or a year or two or three does not make your false statements any less a lie. And yes, I moved into a building that had bugs and as soon as I could get out of the lease I left from the building because it had bugs. Which your company is supposed to take care of and why I had to take a day off from work that day to wait for your company to do what the building pays you to do but it was a no show, which is why there was a complaint. But you again instead of taking the responsible approach like a normal professional place would... you decided to retaliate with lies, be patronizing and place blame on the customer, be condescending, demeaning, disrespectful and self righteous. You are a bully in ever sense of the word and no matter how many lies you make up to try to divert from the truth - the truth is still that. And for the record your company was there to handle a long standing issue. I had to stay home because of this issue, then ultimately, I needed to move because of that issue. All those months and your company could not fix the problem. I've lived in 2 other amazing building in midtown & UES and none of them had bug problems... Is it because these buildings hired qualified professionals that know what they are doing. You are a joke. Zero professional courtesy, zero professional attitude, zero customer service, zero respect! read more

I would highly recommend Pest Pro. I contacted them about a suspected bed bug issue after being referred by a friend who had had a successful bed bug extermination with them in the past. Throughout the inspection and my ensuing follow-up calls, they were kind, patient, and thorough. They clearly have a lot of expertise and are committed to providing the best possible treatment and follow-through. Ultimately due to external factors I was not able to use their services, but I would trust them with a future pest issue in a heartbeat. read more

John and his team were great! We were sure we had bedbugs and John spent at least twenty minutes with us on the phone explaining, reassuring, educating us. John recommended sending out our clothes etc. to a special laundry for heat treatment. What to do about our electronics. This was during full lockdown and we hadn't had anyone come into the apartment. We scheduled an inspection. Josh, the technician, disinfected himself at our door, wore a mask and maintained social distance. Josh determined we had pigeon mites from an empty nest on our windowsill. After we had the nest removed, Josh returned to spray and bomb our apartment. That night, the mites were gone and two weeks later all is well! Thought he charged us fairly - it's not an inexpensive thing so you want to go with someone you trust. And I probably called John 5x a day with questions and he was always patient and very nice. Highly recommend Pest Pro! read more

Really helpful! Don Clark helped me to identify the pest I was dealing with via photo and confirmed that I was looking at a roach nymph and not a bed bug. This type of customer service is not typical. I would hire them anytime! read more

Had a minor pest problem due to construction underneath me and the horrendous heat. I called Pest Pro, and they were able to send someone within 3 hours. The dude explained everything to me thoroughly, implemented a fix, and no problems at all since. They also do a good job of being available to you afterwards for any follow-up questions and send you a comprehensive report afterwards. Last, in a field rife with BBB atrocities, this firm does not oversell and is very transparent about the charge break-down. I highly recommend them. read more

Bedbugs are the worst, but if you have to deal with them, get PestPro to help you out. They helped with everything (once we called 7 times in an hour, I kid you not), and the owners John and Mike very patiently answered every question we asked. They also gave us honest recommendations with how to proceed, given the particulars of our situation. Most importantly, they got rid of the problem! They were on time for our appointments (though toward the later end of the anticipated window), and everyone was very friendly. Honestly could not have stayed calm throughout this ordeal without them. Thank you PestPro! read more

John and team were incredibly helpful, and most importantly, incredibly effective. We had originally used a different exterminator through our apartment management company, and after they failed to cure the problem for months, John and team came in and eradicated it with no problem. You could immediately that PestPro was more knowledgeable and reliable. John was patient (accepted all of our frantic calls), thorough, and kept us informed with what was going on. The staff was professional and efficient. I would absolutely recommend to use them; they really go above and beyond. read more

Is it possible to love your exterminator? I just might. My experience with pest control over 40 years of urban living has been mostly bad, and I really can't speak highly enough about this particular PestPro visit. The guy on the phone, John, couldn't have been more courteous in letting me describe the problem and scheduling the visit. He even called when his technician was running late. The technician, Albert, was wonderful, and took lots of time to show us where roaches were hanging out. Cell phone pictures of the area right under the sink! (Gross.) He pronounced our "sanitation" unproblematic, but showed us how we were providing "harborage" in file boxes on top of the cabinets (stored cooking utensils). And he applied gel and spray and a few "roach motels" to help assess our progress. Really, he couldn't have been more helpful. read more

I hardly ever review any companies - but I can't say enough about John and Pest Pro. Obviously when you need an extermination company you are at a vulnerable time. It's never easy, but they handled it like pros and took the time to assure all of our fears and answer all of our questions. Extermination is best handled on both sides, as in order to do their job well - you, as the client also need to partake in the process. They instruct you every step of the way and treated us as though it was their own home. Thank you so much for a job well done. read more

I manage several buildings around Manhattan and use Pest Pro any time we have any pest problems. They are as good a business as I have found for any service, not just pests. They are always fair and honest. They are experts at diagnosing the problem and planning an effective solution. I have and will continue to recommend them to everyone. read more

John and his team are extremely respectful and polite. They are professional and keep my apartment bug free without fail. I have been using them since 2014 and would not change a thing. read more

OK. I take back what I said about Pest Pro. After reading my review, John, the owner, dealt with me personally to deal with my issue and spent a bunch of time listening to my issue regarding the service I received and then spent time listening to the issue with my living space and the issues with the critters. After the tech visited my home and inspected it thoroughly, John called me and explained the situation with my apt., the cleanliness of my building, and the surrounding neighborhood. It's too bad the landlord doesn't get directly involved in the maintenance of his building and protecting his investment. I would recommend using his services highly! They are indeed Pest Pros...pun intended. read more

If you have a choice, go elsewhere. These guys are, for the most part, very kind and understanding when it comes to bedbugs -- and how much of a strain bedbugs can be on one's life. However, the office and their procedures are disorganized. Their technicians are kind, but clumsy. Three months after my initial treatment, I am still waiting to be reimbursed for a piece of furniture that was broken by their technician. There is no follow up from within the office; you will need to be proactive. Expect your messages to go unreturned. As far as the actual treatment, it took three treatments to eradicate my very small bedbug problem. On the third treatment they will send in the expert, a fellow who is much more thorough than the previous technicians. In sum...meh. Kindness and understanding go only so far when the treatments don't work as stated and your property has been damaged. read more