We moved into a building with a massive roach problem, and no one in our building was singing up for monthly treatment, and we were the first due to a sighting we'd had about 6 months ago. When NYC Pest Control came by, they sent their best team!! Xavier is probably one of the nicest guys you will ever meet. He fully educated us on which bugs were most likely to see and where and how to prevent them in between treatment, but most importantly, we noticed during the months we had our apartment treated we had no issues at all whatsoever--even if we left food out or if our bathrooms had moisture, we saw NOTHING. Any month we missed the treatment like if we weren't home when they cane by, we knew it was possible run into a single roach before the next treatment due to the issue on our block. We've only encountered 3 single roaches in a 6 month period and that's once when we moved in and it was not being treated and once after missing nearly 2 months of extermination. Although our super hasn't opted to treat the issue on a building level and leaves it up to apartments, Xavier mentioned having everyone in the building opt to have their unit treated would help our issue. Right now we're working to get our whole building involved because just by treating our unit alone we've seen a massive difference!! I know after Xavier visits, it's guaranteed we won't encounter a single bug. He knows what he's doing!! Bottom line is I have so much confidence in this pest control service based on firsthand experience. These regular treatments have made it possible to live on a highly infested block without having a major issue in our apartment. Xavier is so personable, knowledgeable and diligent. He always gives an update, sets traps around the apartment as a precaution and spends considerable time spraying at risk areas. Super reliable! I'd hire them independently if our building didn't take care of it. Thanks guys!! read more

These guys are truly the best. I have been using them since 2023. Michael is extremely responsible. They never disappoint. Highly recommended! read more

Love Billy and Xavier! These guys were the most reasonable and also most polite in terms of scheduling and pricing! We got some pretty ridiculous estimates, and weren't even offered a second visit which was free with nyc pest control. Billy is the owner and he was so kind, courteous, and the easiest to work with. I've done the leg work for you. No one beats his prices and honestly you're getting quite the service too. Don't trust anyone else to get rid of pests for you! Thank you Billy and team! read more

Spoke with NYC Pest Control last week. They gave super helpful advice over the phone. Unfortunately, they were short staffed so referred me to another company. Too bad because I think I would have really enjoyed working with them. Highly professional & knowledgeable company. read more

Simply the best!!!! Xavier is an angel baby that should be protected at all costs!!! He's so knowledgeable and always goes above and beyond for the job. Not to mention, the friendly and positive vibes he spreads. I moved into a building that had a terrifying amount of bugs at first. I now look forward to visits from NYC Pest Control as i know i won't see a creepy crawler out the corner of my eye when making my morning coffee for the next month. read more

I need to get rid of some pests off my garden. I asked them through Yelp the chemicals they were using and activities they would be doing. They were very courteous and responsive. The exterminator Bill came, and he was super friendly and helpful. He fan-sprayed everywhere, and gave me tips to quickly eradicate insect pests in the future. He also pointed out to me problem areas in my exterior where I should pay attention to. Overall, very happy with work them, prices were reasonable, and would highly, highly, recommend them to anyone. I would definitely work with them again in the future if I ever need pest control services again. read more

Spoke to Bill on the phone for a houseplant pest infestation in my apartment and he straight up told me that they're not licensed to handle this specific situation. He then patiently gave me in depth advice on how to tackle the infestation with various tactics and strategies, without any fees or expecting anything in return. WOW! This speaks volumes of how incredible Bill and his family conducts business with so much integrity. Genuine, kind hearted people like Bill and his family are so rare nowadays and I'm so fortunate to have come across their Yelp page. I will remember their kind hearted advice for years to come and will certainly go to them for any future extermination problems I may run into. read more

I couldn't say enough good things about this crew. Billy, Janine and the rest of the staff at NYC are the best! They were thorough, attentive, knowledgable, gave me realistic expectations and most of all were very honest. It's clear they pride themselves on taking care of their customers and making sure they take care of any infestations. These are the guys if you need help with any type of pest! read more

Bill is a great guy. Treated my mother and I with a lot of respect. We'll be sure to call this company again if we have any issues with our home. read more

Thank you for your professionalism. Seeing bugs never feels good, especially in small spaces. The service was knowledgeable, dependable and fast. read more

I had a problem with wasps in a backyard. It took a number of visits but they came back and got them all. They are a little on the pricey side but they didn't charge me for the additional visits that they needed to came. read more

I am not one to leave many reviews, but Billy's service is above and beyond. I had an issue with a mouse infestation in my apartment, and I also had a dog who is not a fan of strangers. Billy was very patient, working with me to make sure my dog was comfortable and also making sure to spray in areas where my dog could not be harmed by what he was doing. It worked like a charm. A year later, I had a horrible moth issue and Billy took time away from his daughter's birthday party to talk me through what preventative measures I should take before considering service. He basically talked me out of hiring him and instead sat on the phone with me and offered great advice. Highly recommended and can't imagine a more trustworthy person to deal with. read more

Thank you Billy! These guys are not out to gauge you, and they really seemed to care about solving our problem! Billy the owner even came back for a free visit/ consultation two days later! Our pest problem is not totally gone but feel like we are at leat now on the road to 'normalcy' ... read more

I reached out and spoke with their office multiple times about service for a small building, spoke with 2 really nice folks (mike and Janice) on 2 separate occasions, each gave the same price. When I finally had the day and date agreement from all the tenants in the building, called to finalize the visit and the price had gone from $250 to $375. I was told that the other two people were incorrect and $375 was always the price in a really rude way. I explained my frustration at a sudden increase of $125 from the agreed upon price and rather than say a mistake was made or that things had changed, I was told that is price, no we will not budge and split the difference or try to figure out something. It just left an incredibly sour taste in my mouth. Called another highly rated exterminator, they told me a price, similar to $250 and now they have my business. I would be cautious with these folks, seems like nothing is certain. read more

Thanks so much for your very prompt service Brian was patient and explained everything about the service to me and what to expect. And we appreciate the 30 day guarantee. I hope this will be the last of that mouse! read more

Thank God for this company the last company I used was a horror this company very professional on time and very reasonable

Worst customer service, and service in general, ever. Save your money. They admit to charging less than others, but then they don't deliver and if you reach out, they are awful to you. Spend a little more elsewhere for actual service. Scammers - the worst, extremely rude and confrontational staff. read more

Billy was kind, professional and very knowledgeable about pest control. I would absolutely recommend him to anyone in need of an exterminator who genuinely wants to help and isn't out to overcharge you for unnecessary services. Overall a very positive experience.! read more

Wow - nothing like a good neighbor. We noticed 3 or 4 roaches last month, then another today and called Bill at NYC Pest Control to make an appointment for treatment. On the phone I explained to Bill that we put down "Combat" roach baits 3 weeks ago, but saw another roach today and we were ready to call in the local pros. Rather than pushing me to make an appointment, Bill advised that we give the bait another week or two to kick in (apparently it can take 3 weeks to take full effect) and also advised that we lay down a few tape strips to help us detect the extent of the problem. I plan to repost in a week or two - either this problem is gone via the bait traps (and good honest advice) or I am calling in the pros! read more

This is just a review of a conversation I had with a wonderful woman named Angela. Without pushing any services on me, she listened to my story about mystery bites, and gave me thorough advice. I spent 20 minutes on the phone with her and she made me feel better than anyone I've talked to about my situation. She let me know she didn't have anyone to come to my apartment if needed, but gave me enough info and tools that I could try by myself, that she said hopefully I wouldn't have to call her back. So nice to see people who genuinely care about the people calling them. No wonder these guys have five stars. I'm totally calling them if I have another need! read more

I have been using NYC Pest Control since I bought my first home. I have used them to tent my home and for pest services. I am very happy with their service. Aurelio came to my home. My daughter saw a mouse and freaked out. I called my friend Caryn and she reccommended NYC Pest Control and to ask for Aurelio. He was prompt and provided excellent service. He inspected my whole house and found possible entry points that I wouldn't have noticed. He was very patient and reassuring. He was very knowledgeable when using traps/poison since I have pets. I would highly reccomend this company and Aurelio to inspect your home even as a preventative option. There is not enough good things to say about this company. Aurelio was very professional. I had a lot of questions and Aurelio to the time to educate me. I live in a gated community and I have reccomended NYC Pest Control to all of my neighbors. Aurelio did a great job. He got it down quickly and effectively at a fair price. I felt that Aurelio went above and beyond to address my issue . I have reccommended this company very highly. I will use them again. I would call this company without hesitation. Aurelio was straightforward , trustworthy and polite. I am very happy that he took care of my pest problem. Did I mention that they also offer affordable pricing? If you are looking for honesty and integrity this is the company you should call. read more

A week after a work trip the hotel where I stayed called to tell me that the room I stayed in was infested with bed bugs. I spoke with Billy on the phone several times to determine whether I needed to have my apartment inspected. We did not go that route and the advice was free. He was very helpful and I am confident in the advice he gave me. Thanks! read more

Billy was excellent! It's been a year since I found bed bugs and he was helpful, supportive, and understanding. He went above and beyond to help me get rid of my bugs. I called him in a frenzy at 3am after I found bed bugs and am so thankful that I did because he was nothing but helpful and worked hard to help me make my house pest free. He returned several times after the initial treatment to make sure that I was completely rid of bugs. In addition, we let him know that we found a mouse in our kitchen and he was quick to lay down some bait at no additional charge. We've been both mouse and bed bug free ever since. Thanks Billy! -Molly read more

NYC Pest Control is the perfect blend of being professional and knowledgeable on the one hand, and affordable and down-to-earth on the other. We had a bed-bud infestation in our apartment and I did my research online to find the best people to take the job. I decided to go with NYC Pest Control after corresponding with Angela. She is super knowledgeable, very personable and helpful, and her company charges significantly less than other local companies I had contacted. Although my cheap landlord decided to go with "his guy," who has been uncommunicative and whose effectiveness still remains to be determined, Angela still answered all of my questions -- even though she knew we had hired someone else. She went back and forth with me over email, sending me detailed information as well as a lot of genuine empathy for my situation! If the problem is not fully remedied by my landlord's "guy," I will surely be hiring NYC Pest Control to finish the job. And I will recommend them to any of my friends if they have a problem in the future. read more

After having a terrible experience what a different 24-hour Pest Control out of Manhattan I found these guys you guys are a pleasure to deal with you will have my business from now on thank you so much read more

THESE PEOPLE ARE AMAZING. Angela was like a friend I already knew. She gave me her home number and said to text her at any time, day or night! She did this, I am sure, because of the state of frenzy bugs can put people in. When I told her my progress at home with a certain horrifying and spread like wildfire bug, yes BED BUGS, she texted that she was proud of me and I glowed like a praised child. In the end, my landlord paid (as I think is law) for a different company to come. But still Angela was so kind upon even hearing this. By the way, I am a success story of eradicating bed bugs by myself (if it is a new infestation you can find them and do this, if you are obsessed, which you will become stat.) True, the other pest control person per my landlord came, but he said he didn't see any because I had done such a good job. (No bites since, this was a month and a half ago.) We have a fabric headboard and let me tell you: look into that if you have one, avoid if you do not. At first glance, even LOOKING for the things, I couldn't see any. Upon obsession, THERE THEY WERE. You must find and kill each one. Go around with a roll of tape, a flashlight, and a spray bottle of rubbing alcohol. Stick each bug or egg (puke, I know) on the tape and roll it up to seal it. Stay up late or set an alarm to find a bug traipsing about and see where it goes: there you will find its little town, where they like to hang out, live, die and breed, and you yourself can then go to town on an eradication spree. They aren't fast. They move like lady bugs, without the flying. So they're not so scary. I was lucky to catch them early. But I'm writing this just in case anyone is in a similar situation and wondering if the next few months of their life is going to be hell because bedbugs equal hell. Mine were not! So it is possible to have a little tiny not yet horrible, squashed when obsessive bedbug prob. But if not, call these people. Or, call them anyway. Angela will help you. Bugs are scary, these people understand and help. read more

This review is overdue. In July, I realized that there were bed bugs in my apartment and came to Yelp for a recommendation knowing my landlord couldn't be trusted and I was too embarrassed to ask friends if they have had a similar problem. I called a few folks but Billy was the first to get back to me and rather than sell me services immediately gave me a step-by-step guide to DIYing my home first to see if that might be enough to control them. As my luck normally dictates, it wasn't and I called Billy back to make an appointment. He was so easy to work with and we got something scheduled immediately- he clearly knows how to talk to someone on the brink of a bed-bug related meltdown. Billy came to do the treatment- he was friendly, respectful and informative. He showed me proof of the bugs (that I could never find aside from the bites) so I knew I wasn't crazy, sprayed quickly and efficiently and left me with piece of mind. He even told me how to care for my dog around the chemicals. One of his guys came back two week later for the second spray- was just as awesome- and for two months I have been living blissfully bed bug free. Unfortunately, there seem to be bed bugs in my building- as evidenced by the number of mattresses being thrown out. I recently woke up with some bites. Bed bugs? Mosquito? Not sure. I called Billy immediately and he was once again helpful and understanding. He's ready to come back as soon as I make the call and I literally couldn't ask for better service then what I received from the folks at NYC Pest Control. If you, like me, find yourself crying on your floor in the middle of the night coming to terms with the grossest, more invasive thing you can imagine while furiously Yelping for answers- here is your sign. These are your people! read more

My mom is a 93 years old snd currently bed-bound. With different Home Health Aides in the home we had la problem with bed-bugs in the past. Recently there was another claim made by a Home Health Aid. I suspected this claim was used to get money for a service my mom would receive for free from the Management Company. As, the Home Health Aide continued to solicit money for service related to bed bugs, Marianna knocked on the door. She began to inspect my mom's home and spoke with the Home Health Aide. The surprise look on her face suggested she was inciting a deep concern for possible bed bugs. Marianna eased my concerns which was incited by the Home Health Aide . Marianna educated her about bed-bugs as well. Marianna is always professional, caring and my mom is always glad to see her. Marianna is a very kind and caring person. Her disposition is always pleasant. She is extremely knowledgeable and highly skilled in her field. Marianna is a tremendous asset to NYC Pest Control. I wish there were more people like Marianna in this world. Thank NYC Pest Control for hiring a person with a high moral standard. read more

It seems that my apartment building is having a fly problem. We thought it was just our apartment, and wondered why, about a month ago, we began to be infested with them. I mean infested, so that we were killing 30 or 40 per day, and (of course) new ones always appeared in their place, and we had no idea where they were coming from. Bought a fly zapper -- helped, but not nearly enough. Walked around with fly swatters in our hands. Same thing. Our building's exterminator couldn't come for about a week, after we told our super about the problem, so we called NYC Pest Control on the basis of all the fantastic Yelp reviews. read more

I had a problem with a mouse... or two! Aurelio came to the rescue!!! He was knowledgeable, patient and super clean!!! Best of all, he freed my house of the unwanted visitors! I highly recommend this business, especially Aurelio! read more

I spoke with Angela on the phone and she was great. The price was competitive and the scheduling could not have been better. My urgency was her urgency. Good sign #1 I had Billy come over for a pest problem in my building. He and his assistant were on time and early! Good sign #2 The guys were professional, knowledgable, courteous and competent. He explained everything to me and did not try to upsell me. Good sign #3 The bottom line, Billy and his company are as good as it gets. As the old saying goes....time will tell, I'm confident that if the problem still exists in the next 45 to 60 days, Billy will stand by his word and make another visit. Thanks again for your help! read more

After a month of true hell, we're finally able to sleep through the night thanks to Billy, Angela, and the NYC Pest Control team. We found bedbugs right at the start of the coronavirus pandemic, and despite the entire city shutting down around us, they jumped right on our case. Our landlord insisted on a second opinion -- which took two weeks after a string of no-shows -- and when this other provider said they could get it done in one single appointment with an aerosol treatment, we didn't buy it for a minute. We pushed back on our landlord, and couldn't be happier that we did: Billy confirmed that we had a highly unusual case that would need 4-5 treatments. Angela checked in on us and was empathetic and reassuring, which meant the world to us when we were in the thick of all the stress. 4 rounds of treatment ended up doing the trick, and our space has been bedbug-free ever since! read more

I was connected to NYC Pest Control through a third party. I recently had a pet that had fleas and recently passed. I could not control the infestation on my own and life had become unbearable in my apartment In desperation I used an online service and I was connected to NYC Pest Control. I had an appointment in less than 3 days. The team arrived early. Always a plus in my books. They explained what was going to happen, what I needed to do afterwards, and then I was promptly booted out the apartment so they could get started. They were quick and efficient. The technicians that helped me were professional, smart, and kind. I could not have asked for a better team to provide my service. The next day I got a call about the balance of payment as I had prepaid I asked for time to resolve the issue. Ms. Swann worked with me to help get this resolved. Everyone was nothing but kind and understanding and willing to work with me to get the payment issue resolved. I would have not liked to pay twice for the service but I was not willing to let NYC Pest Control take the hit for this issue. I would have paid the bill twice if it had come down to that! I think that should say more than enough about the care and service I received. (Honestly, I wouldn't be happy about paying twice but I would have done it because its the right thing to do. NYC Pest Control did NOT make the mistake!) I would highly recommend NYC Pest Control for any of your pest removal needs. Their attention to their customers is more than exceptional! read more

I love Angela and her team. Whenever my tenants have a problem with bugs Billy and the others are like Superheros saving the day. I love how warm and welcoming Angela is. She is like the Bestie I always wanted. If you ever have a problem call and they will come and SAVE THE DAY. Love you NYC PEST CONTROL read more

Billy is knowledgeable, affordable, and above all effective. If you call him, you'll be another satisfied customer.

Great exterminator who's shows he really cares..Best exterminator who knows his stuff and gets the job done

I live in a co-op and saw a mouse in my unit and messaged NYC Pest Control. They responded right away and scheduled an appointment immediately. Billy came over and he looked around and then said, "You know, your building should provide an exterminator. I don't want to do the work and charge you if that's something they provide." I called my building and he was right. They said they would send someone over. He was kind enough to look under my radiator anyway and spot at least one entry point for the mouse. He offered to look for more since he was already here but I told him I didn't want him to work for free. He said it was his pleasure to be helpful and then he went on his way. It's rare that you find someone that honest and caring in these small contract jobs, much less the world at large. So I thought the least I could do was write a glowing review for Billy and his team. He was super knowledgeable and I would have trusted him to handle this issue were it not already covered by my building. Their rates are some of the best out there but they aren't zero :) read more

I could write a review 5 paragraphs long on how amazing Billie and his team are, but I have a child underfoot so I'll keep this brief and to the point. Hire Billie immediately! I had a complete bed bug infestation behind my headboard and this angel of a man came over 3x over 6 weeks to check and spray, he was super responsive to my many many texts and phone calls AND he offered to swing by my cat sitters apartment to check around (in case any bed bugs hitched a ride on her) free of charge! I can't begin to tell you how exhausting and traumatizing this experience has been for me (I'm super clean and a minimalist so was shocked I had an infestation) and Billie has held my hand through it all. He's honest, hard working and truly cares about his clients. Hopefully I won't need to deal with house bugs in the future, but if I do, Billie is IT! Thank you so much Billie!!! read more

There are not enough good things to say about this company. Angela was prompt and professional in all communications (and believe me, I had a lot of questions). Bill was sincerely concerned and took the time to educate me re: how to control bedbugs. These are not only experienced and thorough professional exterminators but good folks. There are lots of other highly rated Yelp reviews re: companies that prey on people's ignorance and charge outrageous prices prices for cookie cutter service. NYC Pest Control's services are extremely effective and reasonably priced. If you have bedbug problems, call them. They get the job done quickly at a fair price plus they are kind and caring people. read more

NYC pest control has the best customer service I have ever experienced. Over the phone they were extremely helpful at all hours of the day. They answered my many questions and comforted me over a bed bug issue. They worked around my schedule and made sure that I was well taken care of. Once Billy and his team arrived, they not only did a thorough job spraying and taking care of my bug problem, but also Billy calmed me down and was very kind to me even when I was stressed. NYC pest control actually cares about their clients. I have never worked with someone so patient and helpful. Not only that, but their service is incredible. They are the most affordable service in the area and they took care of my bedbug problem. I highly recommend Billy and his team! read more