I would give zero stars, if that was an option. I had the unfortunate event of choosing Perico's for catering a large event, 50 people, over the weekend.
We initially dealt with Cathie, who was lovely and easy to deal with. Our order was then forwarded to Virginia, the manager at the Golf Course location, for ongoing management, as this was the location we would be picking it up from. We then confirmed our order, via the office phone, on 2/16 for pickup on 2/21. No further communication, until after 6pm on Friday evening, the office is Monday - Friday 830-230pm. Texts were sent, 3 phone calls, no VM to confirm, an already confirmed order, as well as to collect payment, something that was never asked for during any of the previous email or text confirmations.
When my husband arrived to pick the order up on Saturday, 2/21 at 1pm, about 30 mins early. He was told by the employees that it was cancelled, as it has not been confirmed. Yet, there is a confirmation text from 2/16. Payment was not made, as it was not asked for until the night prior and morning of, on a phone that is an office phone, only available during business hours.
I then called and spoke to Virginia, who was rude, condescending, and completely unprofessional during the conversation. Yelling and repeatedly stating "this is not my fault" and "I called and texted all day yesterday and today". Then proceeded to tell me "I am the boss," come to find out, she is the owner's wife, as well as the manager of this location, but based on her customer service, should be fired and not allowed to interact with customers.
I then was able to follow up with Cathie, who attempted to help and remedy the situation, as well as, Matty, the owner, who tried to again remedy the situation, offering the make food that could be quickly prepared.
I was then charged, more than my quoted amount, due to the change in my order, which was no fault of mine. Had the initial confirmation been taken, then no issues would have occurred. Matty did provide cash for the difference. When I followed up today, asking for a refund, minus the cost of the staff needed to make the food, as they should not be punished, given all of the mistakes, I was told that was unreasonable.
The food that was eventually delivered, was 2 hour past the initial time, arriving in the middle of the party. It was delivered cold, the risk of having tacos and stuffed sopapillas, when the original order was for enchiladas.
As a local business owner, I am appalled at the lack of customer service, willingness to refund or decrease the cost 2/2 to their mistake, as well as the overall lack of care when it comes to customer service and mistakes. I will never visit this establishment again, nor will I recommend it to others. read more