Duke once again! I…read moregot a free gift, 25 percent off and got to smell all the new smells. Did I also mention it was 2x points? I think I have another free gift waiting for me. Sweet smelling place, nice people.

I thought I reviewed this already, too. Apparently not. Anyway, this location is great. I didn't…read morerealize they were here until my neighbor told me. It's great for when I don't want to go to the mall and deal with the crowds. I've been here twice, both times during their major sales (e.g., the all body care $5 sale), and it's been hoppin' in here. The staff has been great -- attentive and helpful without being overly intrusive. In general I think B&BW is overprice, but when they run their sales it's a great deal. I'm glad this location is doing well, as I'll likely continue coming here instead of dealing with mall traffic.

Fire them all and update the store with vending machines because that's the level of service…read moreoffered once you get to checkout, you know the place that actually matters. All the staff are NASTY and trash attitudes--abusive language, short-tempered, zero knowledge, and worst of all, scowls and sneers. The cashiers can see if you are Rouge, Sephora's highest loyalty level, and if you're a Sephora credit card holder and they have not been trained to value any of that. It's time to stop giving Sephora money since none of it is going back into training or service.

Why no reviews from me yet, a VIB Beauty Insider? I'm not kidding, I spend a lot here…read more I love this crazy place. I can spritz myself crazy with every new perfume on the shelf and these people understand. There's a wild energy here, as this location is always packed, and buzzing. There were helpful sales staff on the floor, offering suggestions, making recommendations. I do think the person at the register could be a little nicer.

I recently fell head over heels for a couple of Le Labo's City Exclusives, so my family and I…read moredecided to take a trip to Chicago so I could have the full in-store purchase experience. We ended up getting a little lost trying to find the store, but we called and they gave us much better directions than our GPS! Ruben greeted us when we arrived, and he was so kind and helpful. The store is larger than the downtown location and has a really cool industrial, rustic feel. What I appreciated most was that I never felt pressured or rushed. Ruben took his time, answered all of my questions, and made the entire experience enjoyable. Mady made my bottle of Vanille 44, and she was awesome! She even let me record her making my bottle so I could capture the experience for content, which I really appreciated. I absolutely LOVE my Vanille 44 and have since placed over-the-phone orders of Gaiac 10 (also made by Mady), and Another 13. Jill made my bottle of Another 13, and she was wonderful as well. Every interaction I've had with this store has been such a positive experience. Le Labo makes elite fragrances, but the service is just as exceptional. When you're purchasing fragrances at this price point, the experience matters, and this location absolutely delivers. I'll definitely be back!

Walked in and was immediately welcomed by Nathan, Ruben, and Jill…read more I went straight to the city exclusives, and smelled everything over and over. I was disheartened to find out that they were out of the Gaiac 10 and Osmanthus samples, but they informed me that they have the juice to make the full sizes starting Sept 1. So, I ordered the Gaiac 10 and Osmanthus online, and bought several other samples in person. I truly had a great time bantering about fragrance with Ruben, and look forward to coming back after Sept 1 - most likely to get a Gaiac 10 bottle. Nathan described it perfectly when he said it's intimate but long lasting. It's the perfect scent intensity for my sensitive nose. I only wish they made Gaiac hand lotion too!

Amazing customer service, and a great selection of perfume to review…read more Thank you to the staff, I know I was indecisive.

I have traveled past this locations on several occasions, there were times from the outside it…read morelooked closed but wasn't. I walked in looking for a specific cologne and I found and at a decent price compared to other locations. Very clean location, full inventory of women's perfumes and men's colognes which include a good amount of gift sets and certain bottles at a reduced price. Affordable price point also depending on what you are looking for. Friendly staff and a clean location. If you are the area and looking for something stop it. I will be back soon. Thank you for being in the area, very welcoming.

This is a gorgeous perfume store with bottles arranged on the shelves like jewels or precious art…read moreobjects. Although I am obsessed with perfume and have a very large collection, I was unfamiliar with the brands in the store. The staff person in the store was very helpful and showed me many brands, describing the scents and the layers of notes. There was a display counter that had some of the different scent families. This is a very beautiful store for a unforgettable perfume experience.

I stopped by Intense Oud to pick up a new bottle of perfume and I had the perfect experience. The…read moreshop is absolutely stunning and the way the perfumes are set up is gorgeous! April was well knowledgeable about the scents, what they comprised of, and what part of the world they come from. I love learning about new scents and she was so patient with me and all my questions. I will be back to purchase more scents soon!

Stopped by to pick up my online order and was treated with kindness and without judgment. A SA…read moreassisted me right away--she was very friendly and informative. The store itself was beautifully arranged, with materials displayed in an accessible and organized way. It didn't feel overwhelming--everything was neat and easy to browse. I'll definitely be coming back to this location again!

My Hermès Click Clack bracelet arrived damaged, including the orange enamel, right out of the box…read more I took timestamped photos immediately and returned it the next day. Instead of issuing a refund, Hermès claimed I caused the damage, which is completely untrue. When I sent them the photos, they refused to review them because I opened a bank dispute to protect myself. Terrible customer service and zero accountability. I followed every step correctly, and Hermès still refused to take responsibility for sending a defective item.

Whenever we travel my daughter's first request is that we visit Love Shack Fancy and I always think…read moreto myself "how do we not have our own Love Shack Fancy" in Chicago yet! I've been to them in LA, Greenwich, NYC, Charleston, Palm Beach and elsewhere...but no chicago. Back in March we were shopping our way thru LA when I asked the sales associate the very same question and she said "well you're in luck because I hear one is opening up in Wilmette this year?" I figured she must be confused since there was nowhere in Wilmette that made sense to put a Love Shack Fancy, but she was correct. About a month later I heard that they would be turning Wilmette's Plaza de Lago into a shoppers paradise, which included Love Shack Fancy! There's so many amazing stores going into Plaza de Lago, but all my 14 year out cares about is Love Shack Fancy and she's been eagerly awaiting opening day. When we heard September 19th was the big day she suggested we camp out the night before. Um, no. I did offer to take her to their opening during her school at school, but then we scored an invite to their VIP grand opening the evening before...I told her to invite a few friends and let's shop! I think the girls spent more time making tiktoks and taking pics than shopping, but my wallet was OK with that. However, we did spend a lot of time admiring all the frilly adorable clothes...and purchased a few things. i liked that they had a few Chicago items for sale such as bracelets and a sweatshirt to make it special/different from over LSF stores. All the sales associates there couldn't be more friendly whether they were visiting from other stores (we saw a few that helped us in Greenwich during our last visit!) or will be working there full-time (shout out to Carly who was very friendly to my daughter and her friends). Everyone in the store, whether they worked there or visiting, was dressed to impress in LSF and while i usually find it to be a younger brand definitely found myself admiring some things for myself. I have a feeling we'll be back a lot, although i think my 14 year old is going to need a job with this just 15 minutes from our house!

This store is absolutely beautiful, and what makes it even better is the friendly and attentive…read moresales staff. They're always on the lookout to ensure we have everything we need, checking sizes and inventory to see if there's anything we might want that they can order for us. We're so glad we're there shopping. The only negative thing I have to say about the store is the customers. It's frustrating when people come in, try on clothes regardless if their size is available, just to post on their social media accounts. Being clear they have no intention of buying anything. We had to wait half an hour for a dressing room because someone was on a live. Completely understand. Social media king, it's just a little frustrating. When you're actually a customer trying to buy. That's not on the store. That's not on the staff. That is strictly on the customers. But highly recommend the store and the sales staff, and the merchandise. Absolutely beautiful.

Who does that? Who actually puts their really fancy and expensive lotion outside the store for…read morepeople to try? Yep, Aesop does. Why? Because they believe in their products so much that they insist you try them. My stepdaughter dragged me into this store recently. I fully admit to not being their target client. It's well above my budget for skincare, and I don't know if I believe in all those toners, skin care products, etc. I mean, I've been using Dove extra sensitive wash on my skin for years. But my stepdaughter convinced me to think about those wrinkles forming on my forehead. Yep, and there are many. My boys refer to my forehead as a stack of pancakes :-( Sure enough, the lovely beautiful saleswoman (and my stepdaughter) gave me the sales pitch. They made me try a sample of celery seed something or another, and holy amazing...incredible! Incredible skin for the day, but I just couldn't shell out $75 for that small amount of product. I'm a believer in celery seed astringent after getting to sample it, and I'm super jealous of those who get to shop at this store on the regular. Cool shop with friendly and passionate sales team.

Don't bother going. The associates would rather do inventory than check out a waiting customer. Not…read morejoking either. Just left because of this.