Don't bother going. The associates would rather do inventory than check out a waiting customer. Not joking either. Just left because of this. read more

It's a little intimidating when you first walk in because it's Aesop and not Bath and Body Works. But the people I talked to were wonderful, helpful, and anything but intimidating. I will definitely be back. read more

Botanical based, laboratory made luxury personal care. Everyone is super nice and well versed in their knowledge of product and services. read more

Aesop Bucktown - Aēsops personal fragrance collection 2025 - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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The minute I walk into Aesop I feel relaxed... love the products and to give them as gifts. Highly recommend taking the time to treat yourself. read more

Who does that? Who actually puts their really fancy and expensive lotion outside the store for people to try? Yep, Aesop does. Why? Because they believe in their products so much that they insist you try them. My stepdaughter dragged me into this store recently. I fully admit to not being their target client. It's well above my budget for skincare, and I don't know if I believe in all those toners, skin care products, etc. I mean, I've been using Dove extra sensitive wash on my skin for years. But my stepdaughter convinced me to think about those wrinkles forming on my forehead. Yep, and there are many. My boys refer to my forehead as a stack of pancakes :-( Sure enough, the lovely beautiful saleswoman (and my stepdaughter) gave me the sales pitch. They made me try a sample of celery seed something or another, and holy amazing...incredible! Incredible skin for the day, but I just couldn't shell out $75 for that small amount of product. I'm a believer in celery seed astringent after getting to sample it, and I'm super jealous of those who get to shop at this store on the regular. Cool shop with friendly and passionate sales team. read more

Aesop Bucktown - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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thanks so much CJ for the amazing guidance! very patient and kind towards us and all of our silly questions :) thanks again!

What a lovely experience at Aesop. I came down with my daughter, my sister and my nieces for a girls weekend. Adela, CJ and Ari were friendly and welcoming. Adela set our party up with thoughtful face masks and skin treatments that were tailored to us, all the while explaining and letting us try various perfumes. We went back home and enjoyed a glass of wine and the treatments. It made our night. I woke up and my skin felt so great I went back the next day. CJ walked me through some great recommendations explaining and letting me try various formulations. He made sure I understood and tried until I found exactly what was right for me. Everyone was so lovely and kind. It was both great as a person looking for skin solutions and advice but also wonderful connecting on such a warm and human level. Thank you CJ, Adela and Ari. read more

Andrew was so amazing, helpful and friendly. Every time I come to this store it's always so inclusive and amazing. Every product is so decadent and high end. I just really enjoy my experiences here every time and COVID has changed this experience but I am really looking forward to returning to the experience it used to be with the yummy tea they serve and the hand washing! Thank you for the amazing atmosphere, always! read more

So glad they finally opened a store in Chicago! Been using their products for years and EVERYTHING they produce is wonderful stuff. Started in Melbourne, AUS in 1987.. they produce plant based shampoo, cleansers, toners, lotions, etc. Great store design & their product packaging is unparalleled! I tad on the pricey side but the stuff lasts for quite awhile. Definite must stop in Bucktown and they have plenty of free samples to offer.. get dat did! read more

Aesop Bucktown - Storefront - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

Went in with my boyfriend to try some nice soaps and lotions for our new place! Was greeted by this lady with glasses. She was extremely pretentious and you could tell right away she didn't think we were gonna make a purchase. She was telling us the prices when we never even asked, and she kept repeating it as if we didn't understand that the candle was 100$. She was following us and made sure we didn't touch anything. Her energy was negative and we were so exited to try this place out because we always pass by it. I won't be coming back to this location. read more

Okay, so I dragged my bf to Aesop and once again was impressed by the customer service. We were lucky enough to get the same sales person and she remembered me (how awesome is that!). She brought my guy to the sink and started showing him different products for his face and testing it out on his hands. We both fell in love with the Parsley Seed face wash and picked up the larger bottle. Yes there is a sticker shock to the larger sizes but they do last longer - 1 month in and my moisturizer barely has a dent in it. I asked about the hair care products and she was nice enough to throw in a bunch of samples. I've gone through the samples and think that will be my next purchase. Fun fact - Aesop was started in the '80's by a Aussie hair dresser who hated all the chemicals in shampoos and conditioners! read more

Not the best location of this chain retail store I've visited. My last few visits have been met with unpleasant, passive aggressive attitudes. You can easily order the products online without the fuss, or visit one of their several other locations. Better yet--shop local! read more

Walked by and tried the hand balm sample at the door. Continued to shop at other stores and noticed how great my skin felt! Decided to come by and was greeted by Ericka who was very helpful, honest, and informative! She even poured us some tea! Picked up a couple of items that included samples of products I was interested in and more. Parting gift was all of this in a nice bag sprayed with some of their deodorant which smelled amazing. From start to finish, great experience! read more

I wish I knew the name of all the employees but there is one in particular who is really nice and welcoming! However, I took my mom in the store and the air of condescension really did not sit well with me. The main manager was stone cold and rude. I still purchase my products there because I like to support the local businesses, but I do not enjoy talking with the employees (except the one great one!). If you want friendly employees, just go to diptyque. read more

I'm never disappointed by their service or the products. There is a giant sink in the middle of the showroom to encourage you to test out the products. The staff is always very generous with the free samples at checkout so you can try many other fun products at home. I'm hooked. read more

Aesop products are great -- the retail experience (at the Damen and Armitage locations) is a nightmare. The obvious intention is to create a high-touch, upscale environment, but somehow that translates to staff being overly aggressive, patronizing, amateurish, and heavy-handed. (That's too many adjectives, but that's legit how annoying it is.) If I say I just want to browse after we exchange greetings, I don't want to be followed around as you repeatedly interrupt conversations so you can point to products I'm capable of reading the labels on. If I ask to smell a body wash and you tell me "well, we like to have people wash their hands with it" while trying to escort me toward a trough in the middle of the store and I tell you I'd prefer not to, I don't want you to then patronizingly explain "well, that's how the botanicals open" -- I just want you to respect my time and answer. (Which is what *actually* happens in the kind of retail environments/interactions you're trying to emulate.) I don't know if staff are doing this of their own volition or are being told to by managers or Aesop retail strategists, but omg you need to course-correct. There's no way we're the only ones fleeing your stores forever because of this. read more

Love this store and all of their products! Great knowledgeable staff that are not pushy sales people.

I work in the neighborhood so I thought I would stop in and see if they could recommend something for my sun-quenched body and face (I had just arrived back home from a beach vacation). The store is small, but I was promptly greeted when I walked in by a member of the staff. She was warm and friendly, I do not remember her name, nor do I think she introduced herself. I explained to her what I was looking for and the reason why. She quickly began asking questions regrading the state of my skin. She then began making some recommendations while applying lotions on the top of my hand to experience it's texture, scent and level of oiliness. I was on a time constraint and let her know that fact, she was quick, concise and educated for sure! I walked away with one product for my face to hydrate after all the sun, a Parsley Seed lotion. A second product for my body that I must say is AMAZING and smells fantastic, Rind Concentrate Body Balm. I am happy with the both products and the service I received from this new store. The products can be pricey so be warned, but I feel well worth it based on my experience and 3 week use of the both products. read more