Stepping into Diptyque Chicago felt like being transported back to Paris. The boutique is beautiful. It is refined, intimate, and effortlessly chic. We had long admired the brand and were excited to finally experience it in person. Steven welcomed us warmly and guided us through the collection with such kindness and expertise. His knowledge and passion really elevated the experience. We found the perfect diffuser, a scent that now holds special memories and was the most beautiful way to celebrate Valentine's Day. We will absolutely return to shop with Steven again. A lovely experience from beginning to end! read more

Every time I come here, I leave with a smile on my face. The store is beautiful, the customer service is superb, and the products are of tremendous quality. I'm a bit of a fragrance connoisseur, and have never been disappointed with the variety and composition of anything I've sampled. The fact that you can now refill bottles here is a massive bonus. My favorite store in the city. read more

This store is gorgeous! They have the most beautiful perfumes and candles. The employees are very helpful and knowledgeable, and will give you personalized recommendations if you ask! However, because it is such a small space, it can feel like the employees are monitoring you when there are three out on the floor. read more

Diptyque Chicago - Candle display - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

Came here in the summer to check out the orange perfume. I want to say they have the entire fleet there, possibly more than what you can find on their website, even the new ones, even the old lol. So I was able to smell any that I was curious about. I also discovered the tiny compact solid perfume version they have. The decor of the place gave me 19th century vibes. It's lovely, so is the staff that day. She didn't make me feel less comfortable about wanting to try many scents and tried to answer all my questions. I ended up getting a small Oyendo in addition to the Hesperides. read more

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I live in the neighborhood, and during a walk decided to step in to try some new scents. This location is small, so no one goes unnoticed when they walk in. There were a few employees and customers, yet no one greeted me or acknowledged I was there. It actually felt uncomfortable being that I was the only guest of color. When I came to write this review on google maps, I noticed others also had a similar experience. This is shameful and I will gladly spend my money elsewhere. read more

Have been to this lovely boutique a few times when I'm in town. They have great employees & management which will help you find just what want & they know their products. They are all wonderful. I love their wide range of candles, room sprays, diffusers & perfumes. Their fragrances last a long time. Their candles will make any room feel elegant. When I'm not in Chicago, they have fast shipping & everything is packed so carefully. This shop takes good care of their customers & it shows. Stop in. You won't be disappointed. read more

Diptyque is a high-end brand, and I was eager to visit the boutique, hoping for an equally luxurious experience. I was shopping for a housewarming gift for a friend and thought a beautiful candle would be the perfect choice. The store itself is charming, with an impressive display of perfumes and candles, but unfortunately, the service didn't live up to my expectations. A saleswoman initially assisted me, but when she seemed to think I wasn't going to make a purchase, she quickly moved on to other customers. I ended up buying two candles with the help of another gentleman. I also wanted to have the candles sent directly to my friend's home, but they were out of gift cards to include, which made me feel like I wasn't being properly attended to. Given the experience, I'll likely stick to shopping online in the future. read more

I've been coming into this boutique for years, and I cannot give it enough praise. All the staff are informed, and helpful and generous. It always feels like such a deeply meditative and luxurious experience to spend some time in an afternoon in the shop. All my favorite signature scents and candles are from here. Love the brand, but love my boutique in particular. read more

Wow, the level of luxury customer service Steven has extends through the phone all the way to ATLANTA. I called the this location to help me with some special gifts and I had the pleasure with working with Steven on curating the perfect duo based on my sister's preferences. His knowlege of the brand really transcended my expectations. The brand is lucky to have someone with such a passion for customer service and design, bonus that he makes everyone feel welcome to the Diptyque brand. I wish Atlanta had a Steven at our location. read more

The customer service was extremely lacking. I did cost the location twice. I did have somewhat of a positive experience, but I felt misjudged as a customer. Both times didn't wrap my candle. This is probably one of the worst locations I've been too as of yet. read more

Friendly, thoughtful and patient service helping me choose a personal fragrance and a fragrance for my home. One of my choices was out of stock so they ordered it for me and it was shipped to my home. I'll be back to this store whenever I'm in the area again. read more

Super pricey but worth every penny. No other candles compare to this brand! Big love for Diptyque. read more

Products are high quality as is their customer service. Great team with helpful suggestions as well as patience for their visitors. read more

Cannot say enough great things about diptyque in Chicago & Steven. It was my 1st time ordering and he could not have been kinder and more helpful. He selected perfect samples to send along and my gift came wrapped beautifully. So simple and easy and delicious scented products! My new favorite go too for gifts!!! Thank you Steven! read more

Outstanding service. The sales team goes out of their way to answer questions and help with decision making. They also have fantastic recommendations and suggestions for future purchase. Truly my favorite fragrance house in the city. read more

I needed a candle as a gift and because of COVID, the store was only open for curbside pickup. I spoke with Sarah D. over the phone about what I was looking for, and she was so great to work with. In addition to beautiful gift wrapping, she was so thoughtful and provided some great samples for both me and my friend. I had such a great experience here and will be back! read more

The best diptyque store in the country. I have ordered from this store multiple times and am always impressed with the customer service

Amazing everytime. Have shopped there since 2013 and if you call to order they ship nearly almost the same day. Great customer service, friendly employees, and of course, the candles/scents/etc. They usually provide nice samples as well. read more

I'd only seen diptyque around through various beauty bloggers and instagrammers, so I had no idea what to expect. The quality and scents are very true to life; their orange cardamom really smells like freshly dried orange peels and cardamom pods picked at its most fragrant. The candles seem to burn well and there is an elegance and grace to the scents, like if everything is formulated with the oils extracted at the peak of freshness. Not knowing what to expect, I was honest and said this was out of my price range and internally I just felt like a peasant because who buys $85+ candles?! The employee was totally chill and understanding about it. I think perhaps if I was in the next tax bracket (or the one after that) I'd feel a little better about dropping a few bucks here. read more

Beautiful scents and a very friendly and knowledgeable guy helping me. Showed me all my options but didn't feel high pressure. Will definitely be back! read more

I can't say enough about what a joy it is shopping here. Amazing products with white glove service. Sarah is the most amazing person who just happens to be the manager here. She helped find the best scent palette that works for me and just over the moon! read more

First of all, I give 5 stars to people who work here. They are the reason why this place has excellent presentation. They are patient, friendly, professional, and extremely helpful. They love what they do and what they sell. I recently started to use their newer skincare line. My top ratings give to their toner, SPF15 moisturizer, and rose inspired oil. It works so well especially during the winter. They are light, pleasant, but highly functional. I'm combination-dry skin and I find all those three amazing. Another product I can't walk away without recommending is their body lotion. If you like citrus and especially orange blossom, give it a try. $50 might seem pricey but every time I use it, I feel it is indeed worth it. They also sell many kinds of small size collections which are perfect for gifting. Especially if you are new to Diptyque or you would like to introduce your friends to this brand, they will make great gifts and promising experiences. Visiting the store is better than shopping online because you don't take risks to buy something you might not like, the staff is just wonderful. If you have to shopping online though, their wrapping makes you feel their elegance as well. Great products and amazing service! read more

IF YOU'RE A PERSON WHO BUYS THEIR PERFUME/COLOGNE FROM HIGH END BRANDS (TOM FORD, PRADA, CHANEL, ETC) AT DEPARTMENT STORES, YOU'D BE SURPRISED TO HAVE YOUR OWN BIT OF PARIS IN CHICAGO!!! CUSTOMER SERVICE IS AMAZING! I SPENT $40 ON A CANDLE THAT I STILL USE (FROM APRIL IT IS NOW AUGUST), AND IT MAKES MY WHOLE ATTIC SPACE SMELL SO FRAGRANT! THEY GAVE ME A TON OF FREE SAMPLES WITH MY PURCHASE, AND MY BUDDY A FREE CANDLE FOR HIS BDAY! I'm the type of person who'd rather smell clean and well-perfumed/cologned for a night out of town as opposed to dressed in designer clothes. I have a 'nose,' and my nose tells me this is the place for QUALITY frangrances you can't get outside of Paris! You can even MIX the fragrances they have inside, which my friend did, and it is a fun activity! It is VERY expensive, expect to pay more for a small candle than you would for a Tom Ford eau de parfum at Saks. These scents DO last! And the compliments I receive from people are amazing! I was wearing the 34 scent sample mixed with another 34 scent sample and people stopped to smell me while I was out in downtown with some friends. Recommend? YES I DO. Please do the classy thing and invest in your scent. It could be the difference between getting laid/not getting laid. read more

Just out strolling with my daughter after lunch and stopped into diptyque just to look around. I had no intention on purchasing anything. But..... Madeleine is so welcoming. She is so knowledgeable and has a genuine love of the product. I previously purchased the products at the Merz Apothecary but the sales associates had very little knowledge of this product. I left the boutique with a candle for myself and Madeleine introduced me to the fragrance collection. She gave me a sample of a fragrance I liked. Yesterday arrived a personal thank you note for my purchase!!! You rarely come across this kind of customer service these days. I plan on many future visits for house warming gifts for friends and clients and for myself. read more

The place is awesome. A gift from Paris in WIcker Park. Small shop with just enough top selections of candles and fragrances. Most importantly, a knowledgable and friendly staff. Can't wait to stop back. read more

I just walked out of this place laughing because I thought they were joking. $60.00 for a candle? They did smell really nice... I sincerely wish them the best of luck staying in business. read more

I'm obsessed with Diptyque. I normally wear Joe Malone but now I added L'Ombre Dans L'eau to my perfume preference. I also love their candles. They last up to 90 minutes and they are very strong. Madeleine is very friendly and know the product very well; she always helps me with ideas or suggestions read more

UPDATE: -------Woo! I finally received a response! The johnny on the spot gals finally emailed after a week and a half and offered to replace the candles as a good will gesture....Honestly? Fuck you and your raggedy candles. I of course said I would take the returns, which involved me returning their busted ass candles as a condition (great! I get to pack stuff, and mail it, in a big city where UPS is on every corner!). I'm sad to say that I was a sucker and bought their shit candles so why else wouldn't I be just as stupid to return them for new ones. I was given a long lecture on how to burn them (here's the condensed version, fucking light a candle and put it out when you're done.) If you snappy folks at Renuzit or Glade can figure this one out and make your entire single-wide smell like a pineapple and B.O., it can't be too hard. Anyhow, back to my stupidity. I let them send the new candles which led me to spend a lovely evening at UPS because they forgot to put the apartment number on the candles. I brought them home and......well, they still burn like shit. Thank god I bought them with my credit card and used purchase protection. Diptyque used to be awesome, now they can't even master the task of putting a wick in straight and making sure the candle will burn evenly. I've switched to Aquiessse and they burn great; also they're about $20 cheaper, have a lasting fragrance and I don't have to worry about treating a fucking candle like a rare topiary. *********END OF EDIT I've bought candles from Diptyque for years and think they are absolutely amazing, but this store is the worst representation of a Diptyque boutique I've ever witnessed. For some reason the employees of this store are just absolutely unfriendly and aloof; honestly, you're working in retail and your job is to sell products so that's probably not the best approach. Further, the candles I've bought from this store well and burn extremely unevenly; this has never occurred before. When I returned the first candle; the salesperson tried to blame me for the welling and said they do not exchange products even if they are faulty but since corporate said they would, she would make an exception. Then I received a long speech on how to burn a candle; I've burned these candles for over a decade, I know how to take care of them. The replacement candle was clearly old stock as the box was damaged and the label was yellowing and peeling. Needless to say, this candle burns worse than the last. After speaking with their corporate offices I've been asked to send pictures of the candles in various states (which is honestly insane, you should just send new ones...I don't spend 70 on a candle and expect that I'll have to return it, take pictures and get a condescending lecture from an employee), yet I've never received a response. If you love the candles and fragrances, purchase them at Nordstroms; I've never had a problem there and the sales staff actually understands how to interact professionally with customers. Honestly, while I love their products, I can pretty safely say I will go with a competitor because there are plenty that make comparable, if not superior products. read more

This is one of my favorite shops. I like to come here when I'm in the mood to really buy myself something nice. The prices are definitely on the higher side, but the quality and scents are top of the line. The only other place that I know of that sells Diptyque is Nordstrom, but I like to make a trip out of it and come to this cute little boutique. I have a couple different perfumes and I receive so many compliments on them. The candles smell fantastic and last a while. I also like to recycle the candle jars and make them into bobby pin holders, pen holders, or makeup brush holders (can you tell I shop here often?) lol. The boutique itself is very nice and the staff is really professional and kind. The icing on the cake is the generous amount of samples they give you when you check out. I love Diptyque! read more

Basic Info: The store decor is beautiful and the products immaculately organized. The employees are very helpful and kind. Ask for Madeleine! If you are in the market for a high-end candle or stunning fragrance, you cannot go wrong with this store. My story: I stopped in this gorgeous boutique just after the major December holidays and was incredibly impressed. I learned about Diptyque perfumes and candles years ago from a coworker. When you smell a candle burning in a friend's home, you immediately recognize the complexly pleasant scents and leave feeling slightly envious. So I decided to shop for belated holiday gifts for my mother and boss, who are impossible to shop for (because they already have everything). I walked into the store imagining that I knew what I was looking for, only to realize shopping for fragrances is super personal and would either be a total hit or miss. Before I could get overwhelmed, a very warm specialist greeted me. She gave me the basic run down of their collection and helped me decide if I wanted something earthy or floral. From there she recommended several candles for my boss, using a pillow to remove the wax and get a really good sense of each fragrance. She also helped me choose an eau de toilette for my mother, explaining the history of the scent, the artwork on the bottle, the specific flowers and herbs... every detail you can imagine. In a lot of high-end boutiques or department stores, I feel intimidated and pressured to buy something. The employees at this store were remarkably unpretentious and very knowledgable. It turned out to be an overall fun experience, which was a new thing for me this shopping season. Oh! And most importantly, both gifts were complete hits. read more

Diptyque Chicago - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

First off: the products are exquisite, but they should be, given the prices. I'm really writing this to comment on the customer service. I've probably only gone to this store once a year since it opened, but every single time I've been treated so well that each experience stands out in my mind. Each time the kind salesperson (usually the same sweet red haired lady whose name I've forgotten) is totally enthusiastic about showing me as many products and scents as I'm interested in, and also TOTALLY understanding that these are big splurge/gift items for me. Not once have I felt pressured into buying more than I felt comfortable with, which is rare in retail generally, but ESPECIALLY luxury retail. Plus, I've always left with some very generous samples I always end up falling in love with and plotting to splurge next time I've got some extra cash. Truly a delightful experience! read more

I love Diptyque and became familiar with the brand when my local Nordstrom began carrying its products. I just moved to the neighborhood and needed to get that "new apartment" smell out and scents of my choice in! Saw that Diptyque was a short walk away and treated myself to two small candles. This was a month ago and I am still burning both small candles. If you follow the directions the candles last for quite a few burn hours and the scents are great. The only candles I like more are Tyler candles. Also, their perfumes are fantastic and much longer lasting than Jo Malone. Staff I've encountered is helpful in directing a shopper towards scents that match your personality or preferred profile. read more

One of my favorite places to shop in Chicago. They have a staff with excellent product knowledge and I get called by name when I walk in the door most times. They are willing to answer questions about various scents, check other stores if they are out of something, etc. I highly recommend their body care line. read more

Looking for a new perfume, and I stopped to see what they had. The SA was smart and friendly, not at all pretentious. Helped me figure out exactly what I would like. No pressure. Walked out with samples and no pressure to buy. Will be back to buy some 34 boulevard saint germain ASAP. read more

The service the employees provide you with here is really great, as it should be, because you're paying an arm and a leg for their products. I love the candles here and the way that they are organized make it really helpful to eliminate stuff you don't like from the scents that you enjoy. I'm always amazed how well versed the staff is in the product offering. I walked into the store just expecting to purchase a new candle for our home, but walked out with said candle, plus a selection of soaps and a lot of samples the salesperson gave me. I hope this place sticks around for a while! read more

I have been a customer of Diptyque in Bucktown, Chicago, for 5+ years and am ALWAYS delighted by the service and knowledge of the staff there, especially that of my (now) friend, Madeline. I was there this past Tuesday with my friend---her first visit---and Madeline helped my friend pick out the exact things she was looking for (perfume and candles, she left with a full bag!). Whether I'm buying a gift for a friend or family, or looking to treat myself to something different, I can always rely on Madeline's friendly suggestions,warm advice, and always with a smile. I've happily sent many a friend and colleague to Diptyque and will do so again. Highly recommend. read more

I had the best experience here. I came in window shopping. I knew they had great scents and just wanted to come in. The person helping me out, Paul I think, was incredibly attentive and showed me many fragrances. He clearly knew what he was talking about and wanted help those who wakes into the store. I left wanting to buy things but was unsure if I wanted to spend the money. After dimmest i returned. Not only did I live the fragrance that I ended up purchasing, but the service was on point! (I worked for years in luxury retail and think I have a great understanding of what good service and sales looks like). I can't wait to stop by in the store again! read more

I read the reviews on this web site and forced my friend to go there with me. We were greeted by a very warm welcome and I started to like the place already. But my friend was a bit skeptical about such a small store with a very limited variety being so expensive. The girl gave us nearly all the testers in her store about like 10 perfumes and I chose 1 for me and 1 for my mother. My friend just bought a candle and we came out. Just after a day I had to go there because I wanted to return 1 of the perfumes I bought for my mother and I was surprise to see her behavior. Firstly she told me that they don't offer returns, the only thing I can get is a store credit or an exchange. Then she told me its on the receipt I should have read it. I told her I got the receipt only after I bought the perfume if you would have told me before the purchase I would have not bought the perfume, she replied very rudely that It was my fault that I didn't ask about the return policy. I got very upset since the perfume was a $100, I asked her all you have candles, I cant buy $100 of candles she said you can try our body line that's all I have. Well I will not recommend this store to any one and now if I am dying to get a french perfume I will do it online at least they have a return policy. read more