Fire them all and update the store with vending machines because that's the level of service offered once you get to checkout, you know the place that actually matters. All the staff are NASTY and trash attitudes--abusive language, short-tempered, zero knowledge, and worst of all, scowls and sneers. The cashiers can see if you are Rouge, Sephora's highest loyalty level, and if you're a Sephora credit card holder and they have not been trained to value any of that. It's time to stop giving Sephora money since none of it is going back into training or service. read more

SEPHORA - Loyalty means nothing at Sephora. - Cosmetics & Beauty Supply Near Me - Skokie, Illinois

Why no reviews from me yet, a VIB Beauty Insider? I'm not kidding, I spend a lot here. I love this crazy place. I can spritz myself crazy with every new perfume on the shelf and these people understand. There's a wild energy here, as this location is always packed, and buzzing. There were helpful sales staff on the floor, offering suggestions, making recommendations. I do think the person at the register could be a little nicer. read more

You ever have that "oh god I'm on the absolute last of my (insert product here)!" moment? That was me this past weekend. I was squeezing the last bit of moisturizer out of the tube, hoping I had enough to get me through the day. I did, but just barely... so it was time for a skincare run. This location was closest to me so off I went. I'm unsure if it was the sale, it being Sunday, or both but it was insanely busy. Not to mention swarmed with tweens. It was challenging to try different products due to the store being really packed. Despite this, staff were very helpful. Checkout was a quick despite the line looking long. I really appreciated the minis of items. It's nice not to have to commit to a full size when you're unsure. I would have stayed to browse more but it was too peopley & I guess that's expected for a Sunday. I'll definitely be back if I need something same day though! read more

SEPHORA - Haul. - Cosmetics & Beauty Supply Near Me - Skokie, Illinois

Terrible to shop for. My kids 6 and 12 are really into makeup and wanted to try everything. The sales ladies followed them and asked what we were doing. I shop at Sephora all the time but this location is an unpleasant place to shop the customer service is never friendly. read more

I love this Sephora. I have been a few times in the past couple of months trying to find products that work for me. All the employees are so nice and helpful. I would recommend coming here! read more

I love this Sephora. Let me start by saying two days ago I came here wanting to splurge on some new products. All the people working here were so helpful and patient, especially Gabby who helped me find most of the products I purchased. Fast forward to two days later, I wanted to use my Milk Bronzer (stick) in the shade baked. I rotated this product clockwise to use the bronzer and when it was time to stop using, the product was stuck up and would not rotate back down. I emailed Milk they immediately emailed me back to help troubleshoot but mentioned to take it straight to Sephora if it still does not work. I took it to Sephora and they exchanged right away. Best service and so understanding. Will be back to shop here for more makeup! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Skokie, Illinois

Just left the store. Lots of employees and yet no one could help. Could not find an eyeshadow from Sephora I wanted. Nothing was in order. I went to Ulta with less visible employees and received tons of help. read more

August 13, 2025, I made a purchase online to be picked up at the store the same day. I ordered the travel size perfume spray, which says it on the receipt. When I went to pick it up when I got back in the car, it was not the spray. It was the oil roller ball. I called the Sephora store and spoke to a gentleman which seem very confused on how online orders come through. It has to be scanned whatever the customer request requested. So he gave me instructions to come back to the store tomorrow and they will do a refund and exchange for the perfume spray. I called customer service the same day. They apologized for the mixup and said they were crediting my account $10 to use towards my next purchase. August 14, 2025 I went back to Sephora to buy the perfume spray. I did not bother to return the roller ball. My daughter went in for me because I'm disabled. The manager which she stated her name was Chrystal, was extremely rude and unprofessional. She would not let my daughter complete one sentence. My daughter felt so defeated and nervous. She was in tears as she left the store. Chrystal then said there was no credit on the account, we don't do points and I didn't have enough anyways. When I spoke to her, I explained to her the situation and I was there to purchase the perfume spray because online it would not let me add any merchandise to the basket. She then responds and says that's because we don't have any more perfume sprays, which was not true because my daughter had the spray perfume in her hand at the register. In fact they had plenty. This is the fourth incident I have had with this particular Sephora. Who is allowing them to treat customers with such poor behavior. There has been a lot of complaints I see online about this particular store. I'm not sure if my daughter was not the right color or not but this is ridiculous and I'm tired being treated like a second class citizen. This is the last time I will do any business with this store. I just wanted perfume I didn't ask for the disrespect. I have made a complaint with BETTER BUSINESS BUREAU. IM SICK OF IT!! Sephora needs to do better! read more

It was a busy Saturday afternoon at Old Orchard, and I decided to finally learn how to do my makeup. I pushed through the crowds for my beauty lesson at 1:15, and let me tell you it was crowded. My makeup artist was Kassandra, and she took such great care of me. She hydrated my face, and educated me on the power of a good skin care routine n such which is extremely helpful to a low maintenance person such as my self. With every step, I got to practice on the other side of my face and was provided tips on how to improve. She was very sweet, and any black girl looking for a cute lil look should definitely feel welcome to come to this store. It was $75 read more

Thank you Yeni for the help! Sephora fid not have the Numbuzin toner I was looking for but I found an alternative thanks to them! Will be ordering online :) read more

SEPHORA - Outside area - Cosmetics & Beauty Supply Near Me - Skokie, Illinois

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My experience here was so nice! I usually browse quietly but it was my first time really talking to the staff here and I was so grateful to have. The girls Adelia and Kim were super sweet and Adelia in particular was really thorough and kind! read more

Sephora is the best place for beauty products! They have a great selection, helpful staff, and a great rewards program. Shopping is easy, and their return policy makes trying new products stress-free. Love it! read more

Mark was super helpful! He helped me find my correct foundation shade and was patient and understanding.

On Saturday there must have been a sales contest going on because I have never felt more attacked by Sephora employees before. Most of them would back down when I said I didn't need help and just wanted to look. One refused to take no for an answer. She kept telling me that she knew a lot about the line I was looking at. When I didn't ask any questions and said I just wanted to look she pushed further. And offered to go get the rep who was in the store that day. Again I said I didn't need help. She kept pushing me until I left the store. I lost count of how many times I told the same person I wanted to just shop on my own. read more

Yay for Birthdays and memberships and everything Sephora. I love how this store smells it's the first thing that hits you when you walk in from the cold outside and the customer service is amazing here from the floor help to the checkout the whole experience is great. Very good and easy physical distancing protocol at check out! Love it! read more

I am super grateful! Excellent customer service. I receive better service from this location. Definitely had to take the time to give a good review to return the favor! Sephora is my go-to place for cosmetics! The sales associates give suggestions, guidance and recommendations which assist with making sound decisions. More and more, Sephora invests in a beautiful team that knows absolutely knows what they are doing, and more than beauty or makeup, they understand that they go beyond that. I encourage you to visit this location. They provide excellent service to any customer always seeking customer satisfaction. read more

alice helped me with a very specific need for my job and was so kind and understanding! really went above and beyond for me. thanks so much!

Always shop at this store. Great advice without any sales pressure at all. Today. Indy at this location at The Old Orchard Mall was so kind friendly and genuine in her recommendations...in fact the entire staff has helped us many times and are always very professional and super friendly. A great big thanks to this location and to Cindy for her awesome customer service! read more

I'm REALLY disappointed with my visit here. I stopped by on Feb 3 to purchase a new tube of the Porefessionals primer, and figured I could use a new concealer while I was at it. One of the workers showed me to the NARS concealer and I asked to be color matched. She brought a couple colors that would best suit my skin and helped me apply them. I asked if I'd be allowed to have a tiny sample to take home to try in my typical makeup routine. After all, I was already dropping 50 bucks for the primer. I was refused, with the worker claiming that no samples were given for this particular concealer. I told her I wasn't willing to buy an entire tube if I didn't know I liked it, to which she responded, "you can return it even if you used the product". Here's where it gets GROSS. She brought me the shade I'd decided on and I went ahead and purchased it. When I got home, I could tell without even unscrewing the wand that IT HAD BEEN USED MANY TIMES. I unscrewed it anyways and confirmed my suspicion. (See pics) How is this sanitary?! I don't know if the worker was unaware that it was used, or if she thought I would be returning it anyways so why not hand me a used product, but either way, this is disgusting. I didn't know Sephora was in the bacteria-swapping business. For a business that makes a huge deal about sanitizing brushes in store, they sure don't care about sanitary practices when selling to customers. I'm more than willing to change my review if they handle this issue well. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Skokie, Illinois

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Bad experience on evening of 8/24. I came in looking for Dr. Jart+ Cicapair Tiger Grass Color Correcting Treatment and was told they did not carry it. The sales person showed me color corrector for my red skin and took me to another person who could help with a cleanser. I didn't need a cleanser but thought it doesn't hurt to learn. She basically read from a script. While she talked I saw a display of shelves devoted to Dr Jart products! How could she not know about it? I asked for a sample. I intended to buy but trust had been lost and I just wanted to leave. I planned to return or buy online from Sephora. Now I think I will just buy from Amazon or another store. It felt like bate and switch but I think the sales person was honest when she said they didn't carry the product. The woman who sold the cleanser embodied what I don't like about department store cosmetic counters. My friend said she was glad to leave and thought I had been disrespected. I didn't think that but I was very uncomfortable. Either the management needs to work with the employees or that is the way Sephora is now. Neither my friend or I have any desire to return. As others have said, very disappointed! read more

My best friend and I wanted to smell the new Tom Ford fragrance everyone is buzzing about, so we stopped into Sephora. Surprised it wasn't carried there, we were leaving, as we had no interest in anything else. Then Muner appeared and kindly asked if we had smelled the newest Dolce and Gabbana perfume, which was gorgeous. Muner shared insights into the fragrance and personalizing our scents. It became clear, Muner is a goldmine of knowledge yet not overwhelming. When you shop with him, it's not just looking at bottles and smelling scents. It is so much more. We now view fragrance in a new way, as a lifestyle expression and experience. We learned valuable information in our brief, enjoyable time that day; it was a fragrance field trip, and Muner was our ambassador! Thank you Muner! We look forward to stopping in when you are there. I cannot imagine buying a perfume without your guidance! read more

The products there were fine, though there was samples messily mixed around and most of the things i was looking for weren't in stock. The cashier who checked me out however did something that made no sense! They asked me to create an account with them to get a 20% discount, which I obviously accepted, but they when the pop-up came asking me if I wanted to apply the discount came, the worker refused to let me use the discount and forced me to press no. Clearly ridiculous and was a complete waste of my time. read more

I went in just to browse, but when approached by a sales associate I remembered a lip stick that I had absolutely loved a few years back. Unfortunately I did not recall the name, but the associate was able to find it online- because it was no longer carried in store. She helped me to find a similar one that I love even more! A new everyday must for sure! Thank you so much read more

I'm not one for putting on makeup everyday. In fact, I rarely ever put on makeup unless it's for a special occasion. When I have the opportunity to put it on, the only things I include in my beauty repertoire are eyeliner and lip shade. This is my basic (and sole) knowledge of makeup application until I discovered Sephora. Before Sephora, I knew of nothing else. I mainly purchased makeup from the drugstore and Ulta. I heard great things about the chain from friends and family but I didn't realize how amazing this beauty mecca was until I finally set foot in the Old Orchard location a few days ago. At first I was in awe with how many quality products were on display! They had a rainbow palette of shades for lipsticks, blushes, and eye shadows. I was also impressed by their stockpile of foundations and bronzers made for every skin tone! Everything you will possibly need (whether your a novice or an expert at applying makeup) you will find right here. What's great is their products fit a range of price points although I'll have to say, don't expect drugstore chain prices on their makeup. Your paying for quality and there's a premium for that. At the very least, you'll be spending around $15-20 on a single item. The best part about Sephora (and the reason for the 5 stars) is their sales reps. Their sales reps are extremely knowledgable about the products on the shelves and are more than happy to teach you how to apply makeup the right way. You just have to ask. Sarah was my sales rep and she was amazing! I told her I was inexperienced and wanted to start using things like foundation and bronzer. Sarah not only found the perfect shades for my skin tone but she also worked within my price point! She knew exactly what I was willing to spend and didn't go over it and up sell me a product I couldn't afford. I really appreciated that. I learned a goldmine of makeup tips from her. I'm so thankful and I hope to apply these techniques when I'm at home! I left with 2 items and the trip set me back roughly $50 for eye concealer and bronzer. They were splurge items for sure but I left happy and satisfied with my purchases. read more

SEPHORA - Nars eye concealer and Sephora brand bronzer. - Cosmetics & Beauty Supply Near Me - Skokie, Illinois

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It's really funny when I have no problem spending $70 for foundation at Sephora but have issues shelling out $7 at a drug store for makeup. Sephora is like the central hub for makeup. They have a huge product line from many different companies that will transform anyone into a beauty queen (or king). The company is owned by the parent company of Louis Vuitton (which holds a monopoly over most of the well known luxury brands) so you know that their products are high quality. However, they DO NOT sell MAC Cosmetics or Chanel makeup. Key Points: Sephora has an amazing sample policy. They will let you test things out in store to make sure that you can go home with the perfect shade that doesn't break your skin out! That in itself is why I come here most often. I hate it when I have to buy 5 different shades of tinted moisturizer and have to return all of them because they all make me look like a clown or that I have on a mud-mask. Sephora has a loyalty program that's divided into several tiers: 1) Beauty Insider: gives you good discounts and a free birthday gift (think Nars, Make Up Forever, or another awesome brand that changes each year). 2) VIB (spend 350 in a year): gives you a 20% coupon every holiday season which is awesome because high end make up rarely, if ever goes on sale. 3) VIB Rouge (spend 1000+ in year) and you get an even higher level of perks. You get one point per dollar and you can redeem your points for cute deluxe samples and mini-kits! Staff at Sephora are knowledgeable about the brands and definitely do love makeup. I've asked random employees about products and was surprised that they were able to give me a pretty decent answer. Definitely love this store and have always had great service at all of their locations! read more

Thanks Muner! I was on a mission to buy a new cologne and ended up buying like 4 new fragrances thanks to Muner in Sephora Old Orchard. Such a nice guy. Was friendly and very knowledgeable and took his time with my wife and I to help us find the right fragrance for us. I'll definitely continue to come here in the future. read more

Very attentive and friendly staff. Was able to find and purchase with ease. Organized and convenient location.

This review is specifically for Muner in the perfume department! He is so knowledgeable and friendly, in a department that can be very overwhelming without help. He helped me find three perfumes I absolutely loved within just ten minutes and gave me advice on the best way to apply them. He was an absolute delight and I ended up buying way more than I expected to because he was so on point with his recommendations! Thank you for everything Muner. I will definitely be coming back to this store for all my makeup needs. read more

Never have products I need- always need to order - what's the point of having a store ????and I never feel like girls are nice , they always talk with cocky tone down on you - I hate that- what happened to the sweet tones when talking to clients ? I seriously always feel unpleasant after purchasing at sephora . read more

I love the people who are working at old orchard sephora locatin in last few months. But MUNEER IS JUST AN AMZING MAN he help me to choose perfume for my husband he put more effort to wrap it so well that i really appreciate he's such a kind soul read more

I like all the Sephora's over the years. I like their layout with particular brands sectioned off and then their popular items on the end stands and I like the service provided by the cosmeticians. They are not overbearing and frequently will ask if you need help and they really offer good advice to me in all my interactions with them. I like this location mainly because it is so accessible and close to my home. I am also on their email program and that is great when they offer promotions and special deals so I know when to shop! read more

I usually don't write negative reviews but this was needed. The Sephora at old orchard has always always always been so kind to me. All of their workers. But after today I'd have to take that back. The worker "Ashley" is unfit for her role. From the second I wakes in to the second I left. She was inattentive and looked like she didn't even want to be there. Another worker directed me to her not once but twice and she ignored my entire presence. When she finally had to interject me she was off putting. And condescending. I purchased my products and have my order number and she went above and beyond to make sure I couldn't get my items. She was just standing staring at the wall. She wasn't even working. Sephora is going to lose loyal customers hiring people like her. Do better please. read more

RUDE!!! Extremely rude workers thought we were stealing and eavesdropped on our conversations. I have never had this experience anywhere else. read more

I came to Sephora to help my friend find a foundation. We tried a few but the skin tone colors were not matching up right. She has very oily skin and so an oil free foundation with a matte finish is a must! We went up to a sales associate and asked if she could possibly help us find a foundation that would not only match her skin tone, but have the requirements. She said she would call over someone that knows how to do that. After a few minutes of wandering, Jose came over to us. We stated what we needed and Jose definitely delivered! He not only showed my friend multiple options and discussed them with us, but he the foundation she settled on, she's in love with! My friend was also looking for a primer and he showed us the perfect one. I even considered buying it myself (I regret not buying it now!). Jose during the whole process was super kind and understanding. When my friend got back to the house, she tried the foundation and primer on. She loved the coverage and was ooo-ing and ahh-ing the whole time! She loved the combination and loved her purchase. We'll be back... when one of us decides to spend a ton of money again! read more

Ironically for a beauty shop, they are atrocious in their customer service department and are quite notorious for it, too. Throughout the years, I have been a dedicated customer for makeovers and in the last year, it has been impossible to schedule and secure a date; even weeks to months in advance. I am directed to book an appointment online, which is not possible so far out. On top of that, the employees are rude and condescending when I try to book or even just call for clarification. I called tens of times, months in advance to secure NYE, to no avail. No makeup poundage can hide these girls' hideousness. read more

The following is an absolutely true story of my first (and last) time at the Old Orchard Sephora: I go in looking for a sample of a scent that my friend let me spritz on me just a few hours earlier. This part is important! I needed more than one spritz to decide if the hefty price tag would be worth it. One associate asks if she could help me, and I tell her that I am looking for this sample. Immediately, she scrunches up her face as if I just made her eat a lemon. "Oh no honey, you don't want a sample of THAT." Why not, I ask. "It smells really bad. Nothing like what you are wearing." Um, okay. Well, but my friend says that I would really like it, I reply. She calls over sales associate #2 and tells her the perfume I am wanting to sample. "Oh no, honey," Associate #2 chirps. "Based on your personality, I can tell you that scent is all wrong for you." My personality. I ask her. How do you know my personality? I just walked in here 5 minutes ago! "Your scent personality. I can tell by what you're wearing that the scent you want to sample is all wrong for you." Associate #3 comes over to see what the hub bub is about. She takes one whiff of me and agrees with associates #1 and #2 that based on what I am wearing, I would not like this perfume AT ALL and NO WAY it would smell good on me. Ladies... seriously? I was wearing the SAME perfume I was asking for a sample of! I finally got the sample, but it was like pulling teeth and took 15 minutes. Granted, I purchased things while I was waiting. Things I really didn't need that I ended up returning at another Sephora, and exchanging for the very scent that supposedly would not smell right on me according to these ladies. I would not trust these people to recommend ANYTHING, not even a brand of cotton swab, read more

I know there are thousands of Sephora Stores globally but this store located at the Old Orchid Mall is out of this world! I went in tonight with no intention of buying except to grab my free birthday gift from Sephora but low and behold, I had 3 of the most happiest sales people greet me and at the cashiers that I could not stop and check out their new foundation matching system. I got my skin color matched and then Janet, who is amazing by the way, sat me down and found my perfect foundation that matched my skin perfectly. I brought the Benefit Oxygen bottle and I have never been more in love with a bottle of makeup. Janet then proceeded to show me step by step how to contour my face that Kim Kardashian made famous! I felt gorgeous and looked gorgeous walking out of Sephora tonight. Thank you Janet at this Sephora store for being an outstanding employee and helping me tonight. You are a gem to be found in the retail world! Everyone, go ask for Janet if you ever need help. Actually, everyone at this store was lovely and awesome to work with! read more

Sephora, how do I love thee? Let me count the ways. 1) You are conveniently located in most large cities. 2) You carry high quality, big name brands for a reasonable price. 3) Many of your brands are environment and animal friendly. 4) The sales representatives are helpful and knowledgeable. 5) Consistency. This location is particularly wonderful. I've never had a bad experience with them and they have even convinced me to spend less through buying pallets with a sample of different colors. My Urban Decay pallet cost under $40 and lasted about three years. I just came back to buy more of their Sin shadow. The other colors in my original pallet are probably good for another 3 years. Much better than buying every color for $16 each. read more

When I first came in I thought they needed more people because I couldn't find anyone free to help me. I was already getting annoyed but I still waited. I'm glad I did because as soon as one of the girls were free, she made sure to help me with everything and even recommended me some products. She also gave me samples to try out. After that and when it slowed down, at least five people talked to me and asked me if I needed help with anything else. Bottomline: Best Sephora store I've been to so far. Not only were the employees helpful, they also know their products. read more

Very disappointed with the customer service we received at this location. Sales associates are very snobby and talk down to you. My husband and I came in looking for men skin care products, you know like kiehls or jack black and instead he felt man-shamed because the store simply didn't carry them. They pointed him out to skin fix which is a blue bottle and told him if that was blue enough for him. We will never step foot at this store. read more