I recently fell head over heels for a couple of Le Labo's City Exclusives, so my family and I decided to take a trip to Chicago so I could have the full in-store purchase experience. We ended up getting a little lost trying to find the store, but we called and they gave us much better directions than our GPS! Ruben greeted us when we arrived, and he was so kind and helpful. The store is larger than the downtown location and has a really cool industrial, rustic feel. What I appreciated most was that I never felt pressured or rushed. Ruben took his time, answered all of my questions, and made the entire experience enjoyable. Mady made my bottle of Vanille 44, and she was awesome! She even let me record her making my bottle so I could capture the experience for content, which I really appreciated. I absolutely LOVE my Vanille 44 and have since placed over-the-phone orders of Gaiac 10 (also made by Mady), and Another 13. Jill made my bottle of Another 13, and she was wonderful as well. Every interaction I've had with this store has been such a positive experience. Le Labo makes elite fragrances, but the service is just as exceptional. When you're purchasing fragrances at this price point, the experience matters, and this location absolutely delivers. I'll definitely be back! read more

Walked in and was immediately welcomed by Nathan, Ruben, and Jill. I went straight to the city exclusives, and smelled everything over and over. I was disheartened to find out that they were out of the Gaiac 10 and Osmanthus samples, but they informed me that they have the juice to make the full sizes starting Sept 1. So, I ordered the Gaiac 10 and Osmanthus online, and bought several other samples in person. I truly had a great time bantering about fragrance with Ruben, and look forward to coming back after Sept 1 - most likely to get a Gaiac 10 bottle. Nathan described it perfectly when he said it's intimate but long lasting. It's the perfect scent intensity for my sensitive nose. I only wish they made Gaiac hand lotion too! read more

LE LABO CHICAGO - WICKER PARK - Outside - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

Neighborhood place for Niche fragrance. August is a great month to discover Le Labo and try out the city exclusives that only come out once a year for purchase. The scents represent all the different cities around the world. You are able to purchase in September any one of the city exclusives without having to go to that particular city to get it. For 2026 the newest addition is the Beijing exclusive Shui25 it gives the aroma of woody incense & smoky ancient temple vibes. Of course they have their OG best sellers like Another 13 & Santal 33 of which-many others that are also available all year round. I love layering the different fragrances to get my own unique signature scent that works with my body chemistry's ph. I spray Bergomotte 22 & Another 13 together to get a clean girl & fresh your skin but better skin scent that is a total compliment getter! So what are you waiting for go to the Le Labo store nearest you or try their counter at Nordstrom or Neiman Marcus you will find your unique signature scent that will get enormous amount of compliments!! read more

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We stayed at The Robey. As a guest we received a token for a free sample of one of Le Labo's fragrances. Le Labo is part of the hotel building, though you do have to go outside to get there. Do it; it's totally worth it. The person that helped me was very patient. She not only explained Le Labo to me, but also helped me explore the scents. After making my decision I spend a lot of time sampling the candle scents. Side Note: I'm a candle freak. While the candles were expensive, I was not deterred. I knew I was going to leave with a candle and I did. The candles burn beautifully and smell heavenly. The shape of the jar is genius. It gently tapers as it goes up. As the candle burns lower the jar design helps concentrate the heat and melts the wax evenly. I have ordered candles and fragrances from Le Labo after returning home. If you're staying at The Robey, go get your free fragrance sample and get addicted. read more

I rarely write reviews, but I felt compelled to share my recent experience at Le Labo. I walked in excited--not only because I was visiting the store for the first time, but also because I'm new to the city. Unfortunately, that excitement quickly faded. I was barely greeted, and the person working seemed visibly annoyed by my presence. The vibe was cold and unwelcoming, with awkward eye contact that made me feel like I wasn't supposed to be there. I asked a few questions since I'm new to the brand, but the responses I got were vague, short, and dismissive. Having worked in retail for over 10 years, I don't expect over-the-top service--but I do expect basic courtesy and a willingness to help. This encounter left a bad impression. I actually loved one of the scents I tried, but the experience was enough to make me walk out without buying anything. Sadly, I'm not sure I'd return. read more

We had so much fun at Le Labo today. We perused all the scents, sniffed and tested many, and had a nice chat with the friendly ladies who were working today. We walked out with Bergamote 22 and Vetiver 46 eaux de parfums, classic Le Labo scents. Watching them mix them in front of us is always fun to watch. Le Labo is very expensive, but a worthwhile splurge. read more

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Le Labo products are of the highest quality. I first came across the brand while staying at a boutique hotel in California. Their scents are invigorating, personal and soulful. Prior to coming to the store, I had only purchased hair and body products, and done so online. The store associates were kind, knowledgeable and encouraged interaction with the parfumes. Once I made my selection, the parfum was hand blended on site in front of me--that was incredible to watch! Then the bottle was able to be customized with any text I wanted. I purchased the fragrance for my wedding day, so we added text to commemorate the day. A very special touch. And the bottle can be brought back to any Le Labo location to be refilled at a discount. Love that eco conscious aspect of their business! read more

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Low key spot for fragrances you've probably never smelled before unless you were into some high fashion NYC sh*t. But nonetheless, this spot is great. The staff are very knowledgeable and is a very clean spot. You get what you pay for here so don't expect some $30 fragrance so if that's what you're looking for then don't bother and just go to Target and buy there. read more

definitely my favorite cologne place ..that santal 33 and another 13 got a real hold on my rite ..shidd im tryna put 260 dollars together rite now to get 2 bottles read more

I normally would not be one to write a review, but had to come here to talk about my experience yesterday. Went in the store with the intention to purchase and stood around smelling the different scents for about 10 minutes. There were two people working and one was helping someone while the other was behind the counter. Tried to make eye contact with someone to assist me and no luck. The person behind the counter was busy shuffling papers. It was when I turned to my son and said I love Santal but refuse to buy it because no one even said hello, that we preceded to walk out. When we started to walk out is when we heard " have a nice day". We immediately went to Dyptique where the staff is ALWAYS friendly and extremely knowledgeable about their fragrances and make you feel welcome. Glad I didn't spend my $$$ at Le Labo and spent it at Dyptique instead. I will never step foot in LeLabo again. Totally felt snubbed and unwelcome. read more

If there was ever a guilty pleasure, this is it. Talk about a cool store! I'd highly recommend it if you're in Chicago. Especially if you have a "special someone" in your life that enjoys $450.00 candles. read more

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For the past 5 years, I've searched for a brand or signature smell I've wanted to wear because there are a few things as memorable as a smell. Thus, I write this review with angst because it's like finding gold at the end of the rainbow and telling the world where it is. Scent, like music can take you to a moment in time like being a child playing outside in the fall. In a meeting, date, or with a significant other it can create an experience within an experience...inception It's a Willy Wonka for adults that appreciate smell. The product are like nothing you have ever smelled and the staff is 6 stars. You get to sample all of their products before purchase and you will walk out smelling like God/Universe has favored you. Good for you Lelabo. Good for you. read more

LE LABO CHICAGO - WICKER PARK - Gabrielle is a wizard. They make a fresh blend to go for you. - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

Hi don't buy into the hype. A $75 candle has an expiration date lol it's cheaply made, stuff burns sideways (yes I cut it), the charcoal mask left my skin with a black film after 10 minutes and I had to use baby oil to remove it. The perfume lasts an hour at most (even on pressure points) The customer service is subpar. Young people who work in a shop. That's all you get. It's not cool kids. Glade candles are better trust me. Thanks for nothing Le Labo and for robbing me blind on 2 candles and cheap perfume. read more

I bought a Discovery Set of 6 fragrances for $125. I wasn't happy with the scents that were in the Discovery Set, so I reached out to the customer support (branded as a concierge). I initially didn't want my money back, because I was excited about finding a new scent. The concierge team reached out to this store to assist me in ordering a new Discovery Set of the full 17 scents, which would be another purchase. I wanted to send back my Discovery Set of 6 to exchange for the Discovery Set of 17 fragrances which is $89 (but smaller sample sizes). This store in Chicago never reached out. Through multiple email correspondences with Le Labo's centralized customer support, I was finally told that these fragrances are final sale, no exception, as stated in the terms of sale. I gave Le Labo an opportunity to assist me in finding another scent, but I was first directed to spend more money. Then, I was told I could not return or exchange the Discovery Set for a full (or partial) refund. That was a disappointing customer experience. I cannot recommend a purchase from this company. read more

A little hard to find but look for their neon in the window. I know you've seen these candles in magazines and blog posts and wondered if they're worth it. These fragrances are the real deal to me - long lasting, memorable and unlike any other. I treated myself to a small size of Santal and I can't wait to use it. The fragrance is blended on the spot for you and you get to choose what will be printed on the label. The service was very personal and not stuffy at all. Mary was awesome and she gave us many suggestions and explained all the various sizes and price points offered. We were given a bunch of samples to try of the body products. It's great they offer samples of things you can't reasonably try in store like shampoos and shave creams. They know what they're doing; get ya hooked and make ya come back. If I was a local, I would need a Le Labo piggy bank to support my habit. read more

LE LABO CHICAGO - WICKER PARK - Body products with a sink to try them out - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

Kristi was so helpful, kind and engaging. I'll be back. I love Le Labo. The customer service is on the same tier as the products = second to none. read more

Part of me wants Le Labo to remain that special little secret you only share in random elevator encounters or with your best buddy's wife - you know, "I feel silly for asking, but what cologne are you wearing?" But then again, being able to enjoy the full Le Labo experience in Chicago is ASLO very awesome. The Wicker Park location has the same great service, lush product assortment, and casual elegance that the other shops have. Best fragrance brand ever. read more

I love le labo! So you can imagine my excitement to finally visit one of their brick and mortar shops. The smells when you walk in are just divine. I own a ton of their products and I can't get enough. Everything is always so beautifully crafted and curated. Customer service was great. read more

LE LABO CHICAGO - WICKER PARK - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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I've been a fan of Le Labo for awhile, and was so excited to see this store nearby. I went in to purchase the Fleur d'Oranger body lotion and found Amanda there to be so friendly and helpful. This brand is a real treat; they create exceptionally high quality fragrances. I feel so lucky they've opened a location near me. I will be back to purchase again, maybe the Bergamote! The scents are divine. read more