This place is a refresher for great customer service! First time customer and went in based on yelp reviews. I took my 05 Porsche Cayenne for a diagnostic as I'm at a point of deciding whether to make the repairs or throw in the towel. Rich and Brian were great about educating me about what I have been observing and were clear in communicating the prognosis. They could have easily talked me into making expensive repairs but they understood that I was at a crossroad and were straight forward on information to help me make an educated decision on next steps. Its clear they know their German cars - highly recommend! read more

The team at this shop are great people to work with. my 2006 mini cooper was basically dead. I asked the team to go for it to fix it. I could have bought a new car but for the sake of not trying to sell it, I asked the team to just, do what ever it takes. The car drives like new and I am keeping it. This is a great shop they will be my the first shop i consult with. read more

Another outstanding service from Richard and Performance Autowerk. I've been coming here for 2+ years for everything from oil & filter changes to spark plugs and a brake flush - they're always extremely helpful and provide extensive detail on what service I need and why, with extremely reasonable rates. Richard even explained that I didn't need a particular service at this time, and his honest feedback is always appreciated. I'll likely be coming here for as long as I drive German. read more

If you want 5 star service this is your shop. Performance Autowerk has been servicing my car for a year, with exceptional service. Richard is very professional and honest with answering service questions. Brian has also been helpful and knowledgable in regards to service questions as well. This shop has performed oil changes, break replacement, battery replacement, as well as spark plug replacement for my 2014 Audi RS5. They have my car running like new on all 8 cylinders with the services they have performed. If you want PIECE OF MIND look no further than Performance Autowerk!!! read more

Rich is extremely knowledgable, honest, and totally transparent. I took my BMW M5 to him for a coolant leak. My go-to place for service/mods/repairs all things BMW. read more

Great service from Performance and Rich. Our second X5 service in the past couple months. He replaced the AC compressor and recently installed a new battery. The battery installation was a result of his astute diagnosis of a heating system issue. He goes the extra distance to communicate promptly and clearly to make sure all expectations are met. I trust him and recommend him. read more

I take my Volvo for servicing since I bought it. They take very good care. Rich is always great is explaining everything is detail. Brain will answer every question patiently. I feel my car is well cared for. read more

Needed to replace a tie rod end and tension strut on my M2 to get it perfect for sale. Richard and his crew ordered the needed parts ahead of time, I dropped off the car in the morning, by early afternoon it was all finished including an alignment to check everything. Well organized and professional appointment process, great and efficient work, very fair pricing. Nice guys too! Bit tight on the parking at the shop but there are some dedicated spaces so it helps. Definitely recommended shop! read more

Performance Autowerk - Auto Repair Near Me - Dublin, California

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I spoke with Brian over the phone and he was nothing but helpful and understanding to our situation. I have no doubt that their work is just as great. Knowledgeable and straight forward people. read more

So far, so good. I'm really pleased with my experience with this shop so far. I'm awaiting further diagnostics on an oil leak, but the service I have received thus far has been nothing but extremely friendly, thorough, honest, and helpful. I have a mystery oil leak in my VW and I brought it here because my usual shop can't handle the job. I wish I knew about this place sooner because I'd have just taken my car here the whole time instead of having a non-specialty shop working on my car. In any case, I was working with Brian and he made sure to explain in great detail what he thinks is going on with my car, and the steps we will need to take to diagnose. Not to mention he proactively is trying to find a way to prevent me from having to pay double labor costs for a job I'll probably need done which I greatly appreciate since repairs to these cars are not cheap given the amount of labor involved. I'm traveling out of town again this weekend and was concerned about safety of driving my car again down there, but he assured me the leak is so slow it should be fine, and he replaced my drive belt which was in dire need of replacement. I'm glad we got that done before we left town again so I can have peace of mind. When I picked up my car I met the owner of the shop and he was incredibly thorough and friendly as well. So far I highly recommend this shop for their expertise and attention to detail! read more

Rich and team did an amazing job. Very knowledgable about BMWs with a more than fair price for this service. As someone who has owned BMWs exclusively since 2001, I would highly recommend them over any other BMW specialist in the area. read more

11/10 stars here! Fast reliable and credible! We just moved to Tri Valley and we were looking for a mechanic we found this place and they were able to attend to our needs and fix our issue immediately Highly recommended read more

Brought my X5 in for an oil change. Rich was very helpful, accommodating and knowledgeable. Very reasonable prices, no wait and quality work. Highly recommended. read more

I am happy with the service I received at Performance Autowerk - Rich took the time to explain what was going on with my car and what my options were. I will be a repeat customer. read more

Rich, the owner, helped me understand the cost of a major repair before I was even a customer. Rare to get such goodwill, even without knowing if we would ultimately become customers. We take our cars to him now. They are great. read more

I was able to make an appointment on line, and was then in and out quickly for the service. The mechanic went over what had to be done and what could be postponed, so I felt confident they weren't trying to take advantage of me by doing things that didn't really need to be done. Overall good experience and I would highly recommend them. read more

This is a review for the experience I had with the owner, Rich Lee. Having had a couple of unsatisfying experiences with the local dealer, I was searching for a shop that I could feel more comfortable bringing my car to for service. I brought my Mini in to get a second opinion on a list of items the dealer told me I needed and Rich took the time to look at everything and then spent about 15-20 minutes going over each item with me in detail (while looking at each part with me, explaining how it works, what causes issues, etc.) in an educational manner which was highly appreciated (no condescening tones here!). At the end of the day, I didn't have my car serviced here because Rich kindly advised me that the items the dealer pointed out were not in any need of being repaired in the near future (especially given my low mileage use) and recommended that I merely bring my vehicle in periodically so he could take a look at them. He also promptly emailed me a full quote for all of the items we discussed so that I had an idea of what I was looking down the road in terms of price. High marks for Rich's honesty and advice, I'll definitely be returning if/when I need service. read more

I am new to the Bay Area and was having trouble finding someone to service my Porsche macan s! Performance autowerk was not only able, but polite and professional from beginning to end! Allowed me to make an appointment, called me when I was thirty minutes late trying to navigate bay traffic to make sure I was still coming! (It took me longer to get there than it did for them to preform the oil change!) Reasonably priced, and took the time to explain filters, services, etc to me! Great experience would definitely come back! 10/10 bonus: there was a cute puppy there too! read more

I am so happy I found Performance Autowerk after recently moving to the Tri-Valley. I took a 2014 BMW 5-series in for air conditioning troubles and Rich and his team were very responsive and quick to diagnose the problems. I had a third party warranty on my car and Rich worked with them to cover the cost of the repair despite them trying to escape paying for genuine parts. I also had Performance Autowerk do a full brake job on the car and I found their work to be competitively priced and they are clearly pros at the work they do. As you can see by the other reviews (and super nice cars in their parking lot!), they're a trustworthy, professional shop that I can give my highest recommendation for. In fact, finding this shop is a factor in my next car decision and I'm now comfortable to go with another BMW given their knowledge and service. read more

I was fed up with BMW dealership and hence wanted to try another shop. Rich was very responsive right from the get go and provided me inputs with respect to the brake replacement work. He even agreed to take a look at my vehicle before the work for free and provided his inputs. The work done was top notch and I'm very satisfied. Also worth mentioning Rich agreed to give me the check-in discount even though I just got service and didn't buy any parts from him, really appreciate it. Now the not so good thing - I felt the guy at check-in (unfortunately can't remember his name) was pretty cold and unresponsive. He didn't seem very happy I would be hanging around when I asked if they have wifi. I had some questions on follow-up service and oil change to which he gave me a lukewarm response. Also, I had ordered by mistake two packs of brake sensors (each has front/rear). Both were in the car and I thought only one pack would be used. But I couldn't find the unused pack and upon asking the same gentleman he was clueless. It was small thing/price so I ignored. Even during checkout when I mentioned about the discount he wasn't too happy and it was a sheer coincidence that Rich walked in that time. Everyone has a bad day so I will give him the benefit of doubt. I so wanted to give a 5 star for Rich doing quality work and being very helpful. There is always room for improvement and another review. Thanks once again Rich!!! read more

Amazing shop and superb service. He is one of the most honest guys in the industry and does excellent work. read more

Performance Autowerk - Auto Repair Near Me - Dublin, California

Performance Autowerk is my new favorite auto shop! They were incredibly easy to work with, straight forward, affordable and fast!

So lovely and knowledgeable. Honest and fair pricing. Will definitely be my new place for having my car serviced.

My lease-return 2011 BMW 328I required constant attention, yet Rich kept it running better than I ever expected for over 5 years. He always took the time to explain the repairs in layman's terms, spelling out what was recommended vs. exactly those that were strictly needed. Although the car was extremely demanding and very difficult to manage (spark plugs, leaks, electrical, fan, battery, power drain from modules, etc. etc.) Rich and his crew helped me navigate the experience of owning an expensive finicky vehicle on a tight budget. Rich is simply one of the best mechanics I've ever had the privilege to know. His knowledge and expertise in BMWs is unsurpassed. Above that he's empathetic, considerate, professional, and prompt. I unconditionally recommend him and his crew for any European auto work repair. read more

These guys are honest and hard working. Brought my Mercedes GLC in with a check engine light on, it recently went out of warranty. Got a quick diagnostic the same day and the repair was done next day. The owner seemed honest and talked me through the steps needed to be taken to repair the car. It is still a German car so repair wasn't cheap, but a quick search tells me these guys were still cheaper than dealership by about 30-40%. The car runs great and I know I have found my regular service peeps. read more

Amazing staff and an extremely pleasant experience from start to finish. I brought in my C350 with a couple aftermarket parts and an idea for a custom quad exhaust set up. Carl and Evan helped me get an idea of the necessary work, referred me to a local exhaust shop for the mufflers/tips, and worked with me to schedule a time to get my diffuser installed. I brought in my aftermarket carbon fiber diffuser and early on in the installation process, it became painfully obvious that the part was not manufactured with proper fitment (cheap ebay part). The guys at Performance Autowerk wrestled with the not-so-perfect diffuser and got it to fit perfectly! They created custom brackets and drill locations to ensure my diffuser would not fall off some time in the future. Their attention to detail was the most impressive part--they even painted the exposed rivets in black to match the diffuser! The install took longer than originally quoted and they only charged for the additional custom brackets they had to create. The friendly staff, their knowledgeable expertise, and no-nonsense price got me hooked. I am definitely coming back here for any modifications or maintenance in the future. read more

Performance Autowerk - Perfect fitment on a carbon fiber rear diffuser install. - Auto Repair Near Me - Dublin, California

I just got some Bilstein B14 PSS coilovers installed on my MK6 GTI here. (I bought the coilovers on my own). The staff I dealt with - Rich and Evan - were great. They were very professional on the phone and gave me realistic estimates of what the price would be and how long it would take. Their price was much lower than the quotes I got from other shops, plus they even threw in a free alignment, which is awesome. When I walked into to my appointment, Rich already knew who I was and was ready to get info from the car to get it ready for the service. The car was done exactly when they said it would be, and they did a great job with the install. One of the coolest things about this place is that it is literally less than half a mile from the West Dublin BART station, so I was able to take the BART back home while I waited for my car to be finished and back to the shop when it was ready. So convenient, especially because I live a bit far from the shop. Will definitely be back! read more

Performance Autowerk - Auto Repair Near Me - Dublin, California

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I brought my GTi to Evan at Perfomance Autowerk to have my car lowered. Evan was very helpful in suggesting shocks and springs that would be good for daily driving but also good for track days. I dropped my car off on a Friday morning and he had it done right around noon, which amazed me. He even gave my updates with pictures through the installation. Evan was very friendly and helpful, and I will most definitely be bringing my car back to PA to have maintenance and whatever other work done I may need in the future. read more

Performance Autowerk - My car looks and handles better than ever before thanks to Evan - Auto Repair Near Me - Dublin, California

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The guys here are great and honest. Brian is a great guy and he is straight with everything about your vehicle especially since it's so costly to maintain they will let you know if it's even worth your time and money. Definitely go to these guys with your expensive, fancy cars because they know their stuff read more

I have been coming to Performance Autowerk since 2016. Rich and team are honest and reliable - which is hard to find with any repair shop. From my Carrera 4S to my X5, they have always been able to diagnose the right issue and repair it to get me back and running. read more

My Audi was leaking a red fluid from the engine and transmission. I thought for sure it was the transmission. Rich was able to get me in the next day to do a diagnostic and found it was my water pump. His team was able to order the part the same day and get it repaired. Couldn't be happier with the work and professional read more

My experience here has always been fair and efficient - they get the job done quickly, for a good price. They also let you know if everything else is running well, and provide complete information on mileage and condition so you can decide if you want to do whatever service now or wait. read more

We really appreciate the quick, efficient service that Performance Autowerk provided for us. Also, they are very honest regarding repairs and do not attempt to suggest or recommend any unnecessary services. Very appreciated! read more

I had a "complicated" issue with my car, identified by another shop. I came here for a second opinion estimate for repair, and met Rich for the first time. Rich took the time to listen, talk to me in the middle of his busy workday, and think out the problem on the spot. Instead of forging ahead with the most expensive solution proposed by the other shop, he was able to come up with a far simpler solution that clearly was less profitable for him, but benefited me significantly. It ended up being the best option. An honest, trustworthy expert opinion is pretty much all you can ask for. I'll be coming to Rich first from now on. read more

Really upfront and honest work by Richard and team. Took my AMG here for B service and got everything done for about 60% less than my last B arrive at MB. Richard took the time to walk me through what he was going to do, make note of everything else I was concerned about, and recapped everything he found at the end of the day. Communication was great and he even game me a no obligation quote on a few things that I'll need to do in the future - enabling me to shop options and price check (I did and I'll still come back here). read more

If you're looking to create a long-lasting relationship with an honest (sometimes brutally so like in the case of my Audi 4.2 chewing up the timing chain guides), fair, and reliable shop, stop looking. You've found them. This is the only place I'll take my cars. In fact, I've bought only German cars since knowing them specifically because it's hard to find a place that you can really trust and rely on for something as important as your transportation/entertainment. They've been my shop for the last five years and many cars now, and they've ALWAYS treated me and everyone I've sent there with respect and fairness. In fact, when my girlfriend and I first started dating, she took her X5 to them without knowing they were my shop. She had a quote for work from the BMW dealer for $5k to fix the rear hatch. They looked at the quote, took a look at the car, and in five minutes fixed the issue FOR FREE. Stereotypically, my girlfriend is someone who'd be taken advantage of at car shops. She's female, doesn't know anything about cars and doesn't pretend to. Rich didn't know she was my girlfriend or that we even knew each other, and they'd never seen her before, but because they're in the business for the long term and want to create relationships with customers, they treated her fairly. If you have a German car, go see them. You've found your shop. read more

Been using Performance Autowerk for years. Let's just say that Minis are good cars, but don't hold their value like other BMW products. PA was honest when the Mini got aged... told us about not just repairs needed, but maintenance and repairs that would be coming up soon. Suggested we look at the cars present and future value, and weigh that against maintenance cost. In other words, they have Integrity, even when it cost them income. So, I'm writing this overdue review. 6 stars if I could. read more

I fully recommend Performance Autowerk for any vehicle you own. I brought my 2002 Ford f250 Diesel to Evan, for a check engine light diagnostic and repair. Evan promptly called me the same afternoon and explained my issues and options. Performance Autowerk was able to offer me a few different options to replace my glowplugs and batteries and I am very happy with the work that was completed. I am very happy with the customer service, prompt response and great service I received from Performance Autowerk. I would recommend them for any of your vehicle repairs. read more

Performance Autowerk - Auto Repair Near Me - Dublin, California

Always provide the best services and utmost honesty. Highly recommended!

I was very impressed with Rich's courteousness and thoroughness before he even had me as a paying customer. He took a lot of time to talk through things with me on the phone before even seeing the car. Once we dropped off our BMW, he took nearly 45 minutes to go through all of my concerns, went on a test drive, and explained history on known issues for my specific model / engine related to my concerns. As well, and I appreciate this the most, Rich was honest enough to explain what is and is NOT worthwhile to fix on a 10 year old car that has the use-cycle that ours does. I am happy to have found Rich and Performance Autowerk as I now know that I have found an honest and reliable BMW repair shop. read more