Rude and disrespectful staff, overheard one staff member use the r-slur so I left, I will never go back again

The counter people are always friendly and helpful when you have questions and if you have any technical questions they are not afraid to contact their support team. read more

They staff are knowledgeable and helpful when I am in store but there are not so good about following up. I special ordered one part several months ago and they never called back after placing the order. I tried getting info on another special order and they called back once to answer one of my questions. I asked a follow up question to which they said they would get back to me on. I waited a week, called back and someone told me they would call back. Waiting another week and still nobody has called back. read more

Wow ! As soon as I walked in, they acknowledged me and they said can I help you , and I said yes I have these parts. I need to them replaced for my pool equipment . I had no idea what theses parts where for but these parts where broken and leaking water when pump turned on . They knew exactly what it was for. With no hesitation on what type of pool I have or What the name of the pump of my pool is they took my parts and they saw that I needed them to be replaced and they said yes we can help you and they went to the back room and came out with the parts I needed . I Was amazed I couldn't believe it .I spent the whole day going to other pool places in chico They had no clue what parts I had in my hand. Thank you to the two wonderful employees working today they both have a lot of knowledge.. thank you now I could get better sleep tonight and not to worry about that water leak ! I will be going to Perfection pool & Spas for ever . Thank you read more

Charged us $110 to come out for 10 minutes, use our equipment, and give us a bid to restore our pool which would have been fine if they had said up front there was a charge for this. And if they used their own equipment. This was arranged by our realtor at the time, but we have confirmed they were never made knowledgeable of the charges either. read more

We checked out a few places in town and thank goodness we landed here! We experienced the best customer service from the store to delivery and back to the manager! Super friendly, very knowledgable and timely! Thank you for making our experience so enjoyable as first time spa owners!! Now the real fun begins! read more

This company is the magic anyone needs who has a pool. My pool is clean, clear and healthy all year round. They clean, vacuum, add proper chemicals, and change skimmer and filters as needed--and they stay on top of the leaves with amazing diligence. They show up when expected, keep me informed if they plan to come an extra day to do a little extra and are always polite and respectful. I've talked to others who have gone through other companies and have had consistent problems. With Perfection Pools you'll never have to worry. They maintain your pool as if it is theirs. They're simply the best! read more

Perfection Pools & Spas - Hot Tub & Pool Near Me - Chico, California

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This business cleans our neighbor's pool. On this day, perfection pools drained part of their pool, which overflowed into our driveway. The left over residue and water stained our driveway. I called their business and spoke to Angelica. I asked if they would please come back out and clean up their mess. They never called me back nor made any attempt to fix their mistake. We ended up having to clean their mess up for them. read more

Perfection Pools & Spas - Hot Tub & Pool Near Me - Chico, California

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Perfection pools is going around Chico dumping pool chemicals in the alleys around town. They came by my house and dumped chemicals in the alley and when I asked the perfection pools technician why he was dumping that on the alley he told me is safe and they do it all the time. Don't hire these corner cutters. There's a requirement to dispose of chemicals properly but obviously they don't care. Don't hire perfection pools. read more

Hot-tub ordering: Great customer service up until up to the payment of the "February hot-tub that someone just cancelled on" deposit was received $500.00. Then crickets.... February comes to an end, nobody calls us to scheduled our delivery. After multiple emails, calls and and a text to the store rep we are told the "February hot-tub" is not even built yet! In January they said it was built and waiting to ship, the story changed 2x's. Worse part was no call to schedule or explain anything. It's a large purchase and this is unprofessional, wish we would have gone somewhere else but we are in for the deposit now and still don't know when it's coming? If someone from the store reads this and wants to schedule us for a delivery some time in March, happy to remove this post and write a better review. read more

Honestly, I think this company has great customer service. The staff has been uniformly nice and helpful, responds quickly when we reach out, seems informed and actually to care. We just had a situation where I had questions about how to do some routine hot tub care (change clear ray bulb, clean quartz tube), and requested an in-person service call, and a technician called me back to talk me through it instead of coming out and charging the service fee they could have charged. I've been really impressed with them. Heather is very friendly and helpful. read more

strongly recommend Leslie's, not this business. I got charged for hours of service that their tech was supposedly out for, when in fact it was less than 20 minutes. (I got charged for 3 hours. Was told about 5 or 6x that that was definitely not right and they'd have a manager contact me ASAP. no one ever did, but rather left me with a huge bill to pay. The worst part is that they didn'teven fix the issue they came out to fix....I did!!! Go with Leslie's Pool and Supply and they will definitely help you out. I'll be contacting BBB about this incident. It is not right to over charge people for work that you didn't do and then refuse to fix the issue and leave them with a $400 bill instead. read more

Moved to rural Oroville recently from the bay area and purchased a home with a pool. I have tried reaching out to pool places in Oroville and in Chico for someone to teach my wife and I proper maintenance and use of our equipment. Of course I need to purchase supplies as well. I couldn't get the time of day from any of them. I called Perfection and Jessica gave me great advice that saved me a money. I came in the next day and Angeline spent over an hour with me going over my equipment and care of my investment. I have found this company to be outstanding in their customer service and will travel the distance to Chico to buy supplies from them because I appreciate the way I was treated. read more

After the purchase of a $4,000 pool pump and installation, it took one year to find an employee who understood the electronic system of the pump. The pump system is fine, the customer service is nonexistent. Be careful. read more

I hope I will never have to walk through these doors again. All 3 times I have been there I have had bad experiences. The knowledge is not there either, at least by the person at the front counter. I called and asked if they had a sand pump for my size pool in stock. I was told yes and drove 30 min to get there. I stood in line for my turn and then took a lady in front of me to run a water test. I don't mind waiting but this is wrong. Then when the young man came to ask me my needs he was unsure of what I needed and then quoted me over 4200 more than told on the phone. Then when he went to get it they did not have one in stock. Doesn't surprise me. Not the first time this has happened to me there. Do not go there if you do not have to. Be service and not friendly at all. read more

The staff is very helpful and nice and not in a hurry to sell me something (chems) I dont need which I appreciate. Because I dont know what I need, they offered to test a sample of my pool water to help me figure out what my pool needs. read more

Recently our pool guy quit and we were left scrambling to learn about how to maintain a pool. We went in three days in a row for help. They tested our water, got us on a treatment plan with specific instructions. Helped us learn about our equipment and together we came up with a solution for our pool. Our pool looks better in 4 days then it has in the 7 years we have owned our home and had pool service. They gave us the confidence to do it ourselves and we are so grateful we went in there first. We literally had no chlorine or proper chemicals in our pool we discovered in our free water test. Their staff was super patient with us. read more

DO NOT USE THIS PLACE FOR ANYTHING.....they lie, lie, lie. And on top of that their customer service is THE WORST!!!! I was told they would install a vinyl liner. However, it would not be until April or May, due to weather. When I called back for a written estimate (buyer of home requested), they stated that they do not do vinyl liners. Seems odd, since 3 weeks prior I was told how it needed to be warmer, so the liner could mold around the stairs etc. Two weeks to close of escrow, buyer wants a written estimate and now we are scrambling to get a contractor from Sacramento up here. The kicker...they have been maintaining this pool for years on and off. Never have I a dealt with a more UNPROFESSIONAL and UNPLEASANT business. Won't be surprised when I hear they are out of business. They better do something to change. REPUTATION IS HUGE IN A SMALL TOWN. What I have seen, heard and experienced definitely has left something to be desired. GET IT TOGETHER TONY AND FIND OTHER HELP. One of the WORST EXPERIENCES EVER!!!! BTW...1 STAR is more than they deserve. read more

Literally the worst customer service I've ever experienced. They sent a flunkie out to service my pool, he left it dirtier than he found it, he lost parts to it, and when I called to ask what the story was, I was told that canceling my service was the best option. I will actively encourage everyone I know to stay as far away from this place as possible. read more