For more than 15 years David McGinnis has been our pool service person. We find David to be…read moreknowledgeable, competent, and reliable. Not only does David do the magic of testing the chemistry and balancing the chemicals, he can repair pool pumps and filters. David has kept our pool sweep sweeping, has repaired railings, underwater electric lights, and modified stairs. David has an eye for what needs to be done, he gives you an idea of what you might need to be done in the future. He has dealt with the stain from the oak tree leaves and resurfaced the inside of the pool when it needed to be done. There are things I leave to the professionals, my car, my computer and...my pool. I don't want to be a chemist. I want to have a pool that is clean, safe, and sparkling, ready for the next swim or family get-together. No green hair here. And, David, thanks for the time you rescued that three legged frog who was stuck in the filter. All lives matter.

From the owner: Send us a message, or call us for a quote. Use our contact form to tell us more about your project,…read moreand we will connect you with the services to fit your needs.

Staff is very attentive and helpful, take my water samples in and adjust them accordingly. Well…read morestocked with equipment and chemicals.

Have had Holiday Pools service my in-ground pool for years (20+). They were great for a long time -…read morefriendly pool cleaners, great service at a reasonable price. The last few years though... I don't know if the business changed hands and has new ownership, but it feels like it. The friendly, helpful pool guy we used to have was replaced by someone who's primary goal was, seemingly, to get in and out of there as quickly as possible. Corners were being cut and the level of service was falling, while the cost kept rising. Many times I wasn't sure that the guy had even come that week - there was no evidence of him having been there. I called the office about it and was told to call the service tech. I did and tried to have a conversation about what seemed to be happening. He immediately got very defensive and refused to speak to me. His boss got on the phone and started arguing with me about how they were actually doing the level of service they promised, despite the obvious reality. This animosity died down eventually and they continued to maintain our pool, and were actually doing a better job. The pool almost always looked pretty good despite the short weekly visits. The prices kept going up though, eventually reaching $160/mo for short, 10-minute weekly visits. They complained about the number of trees surrounding the pool but still managed to be in and out in under 15 minutes every time no matter what. Just this week we found a note on the door saying that Holiday Pools is breaking up with us as of the end of the month. No reason, just "call the owner if you have questions." I'm not going to bother. It's time for us to move on as well. Too bad... a great old Chico business slowly pricing and complaining itself out of existence.

I was not told I would be charged full price for the month of December with less visits because he…read morewould be on vacation. When I brought this up, I was responded to with a sense of arrogance and entitlement stating all his other clients are aware of this. Well just because your other clients do it doesn't mean I am going to essentially tip you 1/2 of what you normally charge.. especially since this was only the second month you were "servicing" our pool and the first time you charged us a month rate for a single visit. I understand a short notice or "emergency" rate hike but you were seriously taking advantage and acting like I owed you. You used my purchased chemicals and left me to shut off water etc. Find yourself someone else to take advantage of.

You would think being a business owner, you would have some pride in your work. This doesn't seem…read moreto be the case with Murphy Pools. Having service for six months, I was extremely disappointed in the level of effort given to my pool. In the six months he was maintaining my pool, I was billed a thousand dollars to get my pool and spa healthy. His service was to include weekly filter inspections and scrubbing of algae. I was billed for "hyper-chlorination" treatments and other services that did not happen. Suspecting neglect, I had another pool service come out and check his work. They found my filters to be ruined from lack of cleaning, and the chlorine levels in the pool to be zero. His response was "I understand if you want to get service elsewhere". The only consistency I received from Murphy was a bill.

So i am going to give a very short summary of my experience, draw your conclusions as you may:…read moreGuy who sold me pool vanished First time i met, "Scott", started off iffy, but i may have been to blame for some discourse First couple steps of process went as planned Then long delay between gunite and concrete Another long delay between Crete and plaster Issue with Lights and a few pipe leaks here and there, which they addressed under warranty Pool looks great, works great, parts seem to be of good quality. I think they are a tad overpriced but i don't know anything...lol We love our pool, an in the end i guess that is all that matters...

I have always wanted a Pool since early Childhood. I grew up in Dallas, Texas with Blue Haven…read morePools so I know their reputation for quality and professionalism. I contacted Blue Haven Pools in Chico California. They have a great team! Scott Finwall and his team did a fabulous job! The quality and attention to detail in the construction of my new blue Haven Pool is beyond reproach! I am quite pleased with my beautiful new Blue Haven Pool. The total construction time was considerably longer than originally planned, but the finished product is absolutely superb! It was well worth the wait! Thanks, Scott & your entire Team for a beautiful pool! J Michael Berryhill Mount Shasta, California

George the manager: when you take in pool equipment for repairs, it is like a black hole. You…read morenever get an update like parts are not available, parts delayed, you never hear back until it is finally repaired which could be weeks or months. When you call for status he makes you seem like you are bothering him, he says "I will call you when it is done." Everybody else is great....

Awesome pool supply store with everything you could possibly need…read more I recently purchased a hot tub for my yard and knew that chemical maintenance was an important component to its ownership. Problem was, I had absolutely no clue on what to buy, nor did I feel confident enough to maintain them on my own. I'm glad to have shopped at Leslie's rather than hire an outside company to do the job. This store is located in a newer shopping mall with ample parking. It's only about a mile from my home which is convenient. Walking in was daunting as I felt like a true amateur, but salesperson Morgan truly put my mind at ease. I let her know my situation and she steered me in the direction of a convenient all-in-one maintenance kit. Not only that, but she wrote down exactly which chemicals to apply, how much of each and when. Morgan made me feel valued and didn't dismiss me for my lack of knowledge which I really appreciated. She also informed me of their free app where I could tally up my purchases and earn coupons/discounts. You better believe I downloaded it right then and there! I've now had my hot tub for about two months and the water is still as crystal clear as day 1, thanks to Morgan's professional advice. I will be back whenever I'm in need of a refill!

Had a spa delivered and old one removed. Great customer service and the price was right!read more

Chris and his team did an amazing job maneuvering a damaged spa out from our back deck on the edge…read moreof the Feather River Canyon. It was really tight to get the bad one out and the new one in... They had a remarkable wheeled sled which they had to get past support beam and concrete steps with a low overhead. We're talking only one inch of clearance! It was a six person spa so it was heavy and awkward. They are true pros and they took the time to check everything and to make sure I knew how to run it properly.

Bowen Pools was unable to do a job for me because the condition of my pool was so poor. Despite not…read morehaving a chance to work with him on this project, I appreciate Forrest's courtesy and mindfulness in telling me 'no'. Nothing is worse than a contractor that burns his bridges the moment he finds out he's not getting any money from you.

From the owner: Bowen Pools and Renovations, we take pride in the one-on-one relationships we create with our…read morecustomers throughout every phase of their pool project. By using only highly trained craftsmen, we put personalized quality with attention to detail into every aspect of your pool construction, making your pool experience easy and exciting. Let us make your vision become a reality. License #929978 C53 C-8 |