Hudson's has been great for repairs and parts for my kitchen aid appliances. Very easy to work with, excellent service and pricing.

Rhea was very rude and hung up on us twice. Rhea kept giving us conflicting information. She did not come across as knowing what she was talking about. We asked for the manager. We talked to Ashlie. Apparently Ashlie is the manager. She was very rude also. We asked to talk to the owner. Ashlie said Vince would not be back for about two weeks. She said that Rhea hung up because my significant other was yelling at her. He was frustrated yes, but he was not yelling and he has to try to project his voice due to vocal cord cancer and three strokes. I would never recommend this company to anyone. I would never give them business. They know nothing about proper customer service skills. read more

Purchased my adjustable bed platform in 2023 from Hudsons. Now that I need warranty service I am told to call Malouf 800 # as they no longer provide service. That's what you get when you support a small business in Paradise. It took 10 minutes on hold with Hudson's, being passed between 3 people and listening to horrible music, before I received an answer. Wish I had gone to Costco 3 years ago instead of listening to someone telling me to 'support Paradise. Simple question now is, why? read more

HORRIBLE EXPERIENCE! Do NOT shop here! Delivered a damaged "brand new" unit...and then, in addition, messed up the paperwork with the insurance company (on purpose, we're not even sure why?!)...whereas we are normally FULLY covered! Ashley is beyond hostile and rude. Stay away!!! Can not stress that enough. SO VERY unprofessional. read more

We recently purchase a new washing machine from Hudson's Appliance Center. Hudson's had our washer for the same price as the big box stores. Delivery and haul away was easy, and timely. We will consider them first next time we need to buy a new appliance. read more

Your employee called a wrong number (my number) this morning trying to reach a customer to give them a heads up about a service call that they (the customer) requested. Knowing they had the wrong number and that if I were that customer I'd be upset if I didn't get my call-head, I called back to let y'all know you had the wrong number. After being told I'd be transferred to that employee, and waiting on hold, I was told by the girl who answered that Employee Who Called has mixed up the last two digits, but no worries, she realized her error and will give the right people a call. Fast forward two hours I get ANOTHER voicemail from same Employee Who Called, about the same service call but now only 15 minutes before that poor customers appointment at noon! They STILL are calling ME and NOT their customer!! I feel so bad for whomever that customer is, and extremely annoyed I've let them know multiple times they have the wrong number and keep calling me despite informing them of this. The guy I got on the phone the third time called was rude and extremely short with me. Sorry not sorry you don't like hearing the F word directed generally NOT at you but about my "effing" phone number upset your fragile sensibilities so much, congratulations! You have now earned Hudson appliance an online review! So, annoying. I feel bad for your customer, get THEIR number right and STOP calling me! read more

I bought a Samsung refrigerator from a big box store, about 3 years ago. The compressor went out over a month ago, which has a 10 year warranty, and the Samsung customer service center has been jerking me around this entire time. Finally, after they said they would reimburse me, I still had no refrigerator and with two very small children, living out of a styrofoam ice chest has been quite difficult. Luckily, I contacted Gabe at Hudson's Appliance, and he helped make my dreams come true. I showed him my old refrigerator, and he found me something comparable in price, higher quality, and assured me that if I ever have a problem in the future, his team at Hudson will be there to help me get it repaired. I contacted him just a couple of days ago, and today our new whirlpool refrigerator was delivered and installed. They also took our broken refrigerator away! I am so grateful to Gabe and the team at Hudson's for helping this little family get back on track to normalcy. read more

Hudson's Appliance Center - Whirlpool refrigerator delivered and installed by the team at Hudson Appliance - Appliances & Repair Near Me - Paradise, California

Salesman Dominic got us a great deal on our new microwave, very easy to work with him! The installers, Matt and Larsson, were great. They gave us a 5 min warning when they were on the way. The installation of the microwave was quick. They were polite and informative about our new microwave. Thank you Hudson's for having such wonderful employees! read more

We had to buy a new washer/dryer for our cabin at Lake Almanor. After shopping around, we decided to purchase them at Hudson's. They price matched the big box stores, delivered to the Lake Almanor, and did a great job of delivery and installation. Don was great in the sales department and Dakota and Matt did a fabulous job of delivery/installation. We couldn't be happier with our purchase. read more

Had a lovely experience buying a new mattress from their Paradise location! Kristina was very knowledgeable and was able to price match for us. We get all our appliances from them, but it was nice to go to them for our new bed as well! read more

I would definitely encourage anyone looking for new appliances and great service to try Hudson's I had a problem with a new dishwasher purchased from Hudson's and they sent two excellent service men who arrived on time and were personable and knowledgable Alex and Tryden really listened to me and kept at it til they had my dishwasher making things sparkle again. The owners are so nice and took the time to come out of their office to greet me and make sure I was satisfied when I stopped in. read more

We walked into the Paradise store and were greeted by a new salesman Nick N. All of our questions were answered and the price was fair for a new KitchenAid stove. Also a shoutout for Driver Nick and Timber for installing and hauling away in a efficient and professional manner. read more

Great business knows their products not pushy good showroom sell made in America products

I used these guys twice now for repairs on our washer and dryer which came with the house when we bought it and are older than me and my husband- from now on we refer to the appliances as Fred & Ethyl. Fred & Ethyl are Maytags in their 30s, and occasionally have minor issues. Twice now we've had Hudson's come out, and they have repaired them the same day because they happened to have the needed parts in their truck! Today's repair guy was wonderfully personable with a good sense of humor. Ethyl (the washer) wouldn't do hot water at more than a trickle (clogged filter- he cleaned out for both hot & cold water and showed me how bad they both were) and Fred (the dryer) wouldn't produce heat (ignition). Including the diagnostic, we were done in 45 minutes to fix both. Price for diagnostic, parts & labor- $153. -1 star because another place quoted me a cheaper diagnostic (but who knows, their fix might have been more expensive). We went with Hudson because we had used them before and that time we also got a reasonably priced same day fix- different technician, who I did not meet but my husband stated was also very personable. read more

Hudson's Appliance Center - Hudson's...keeping these old things from retirement - Appliances & Repair Near Me - Paradise, California

Matt and Aaron were awesome delivery guys!! Very friendly and did an amazing job delivering & setting up my new garage refrigerator!! Highly recommend Hudson's Appliances!! My whole house was done by their appliances!! read more

The selection of appliances for our new home was easy with the knowledgeable team at Hudson's Appliance Center. Their prices and friendly service can't be beat!! We've also purchased Traegers, quality patio furniture, mattresses and headboards from them. Thank you, Hudsons!! read more

Very impressed with Don and his experience. He greeted me and met my needs. Very professional and exceeded my expectations on available products and delivery! Definitely recommend Hudson's! read more

I actually cannot say enough good things about this business. They have been so kind and helpful since I've moved back to Paradise. Since February I have bought a beautiful Whirlpool refrigerator, had my washer and dryer serviced, bought a small freezer and today I bought a gas range, new hood AND a standby Generac generator!! This is SO much easier than going to all different places and hoping it will all work out. Plus I believe in keeping business IN Paradise. I LOVE this place and will always do business with them. Ask for Gabe Pacheco. Thank you. read more

Waited a year and a half for them to replace my fridge door was promised pots and pans to come with my oven that I never got even broke within four months and is still broken and when they came to fix the mini things that were broken was not told when was called five minutes in advance read more

Best customer service ever! Thanks to Gabe for steering me in the right direction (although a garbage disposal capable of eating a broom handle still sounds kind of fun!) read more

I want to give such a high recommendation to this local Paradise company as since moving back we have decided to buy Paradise... Support local business. We first bought a side by side whirlpool stainless refrigerator that fit perfect in the small space we only had. The fridge which had no roller stops on it and would roll every time you opened the door and Gabe and Josh came up with idea to fix...genius!!! Then we got a KitchenAid slide in range and OMG , it's beautiful!!! True convection, steam bake. I'm truly blessed. Blessed to have Alton ( goes by Al ) and Nick who installed this oven. These 2 young men were polite and professional and took great care and measured to make sure of fit and leveled and took pride in their job!! Shop Hudson's appliance center as they back all their products and will take the time!!! read more

Hudson's Appliance Center in Chico were very knowledgeable on their scheduling delivery for our new range.Thanks to Nick and A.J for their professional attitudes when making the delivery and taking the time to answer all of our questions on how to use and set the time, temperature and times settings. They also set the oven that first time to remove the coating so that it would be ready to use. I know that I would recommend them to anyone. Another store employee who helped me when I needed a new bulb for my range was Mat Machado. Very professional and realistic never pushing into a sale. I will definately seek him out when the time comes for a new appliance. Thank you Hudson Appliance. read more

Great customer service, polite, meticulous, friendly & know all the products & product lines very well. They took their time to explain all the ins & outs of our new refrigerator/freezer, & hand crafted a "trim" around the new microwave. What struck me the most, however, was that one of the gentlemen, Alex, bragged about what great bosses & what a great company Hudson's is to work for. read more

After year's of purchasing appliances from the 'Big' stores, I followed a friends suggestion to try Hudson Appliance in Chico. The new washer is awesome. Due to current state of easy purchasing without waiting I still wanted a washer and waited for about 3 months. Order placed, price better than Lowe's or Home Depot. No charge to deliver to Forest Ranch. Extremely professional installers. In and out and even asked me for any questions prior to leaving. I will always choose personal service by Hudson Appliance for the knowledge and ability to answer any question. So impressed and happy with my washer. I decided to purchase the matching dryer. None available and will still need to wait. No problem. Thanks for all of the personal attention. read more

I called them to see if my oven can be repaired , but they said its to old ,they did nothing but open the Door. and then charged me $99 for nothing. I was going to buy my New oven there ,but hell no.. read more

I brought my traeger BBQ in for repairs and they did nothing for 5 weeks. Eachtime I inquired about tne BBq Gabe fed me another lie and blamed traeger. He also blamed the slow shipping we are experiencing. The repair item could have been shipped UPS, or the USPS. IT did not need to be trucked. Each time I called Gabe I was told another reason or lie why my repair had not been made. Shop else where! read more

I needed a refrigerator in a pinch and I called and spoke to Gabe who was extremely knowledgeable, friendly and helpful. He was able to set me up with a fridge and fit me in the delivery schedule within 24 hours. Their delivery team was on time, efficient and walked my wife and I through some features we weren't aware of. I would highly recommend purchasing from Hudson's and we will be a customer again! read more

Recently bought a refrigerator from them that had some issues that were unknown at the time of delivery. They all worked with professionalism and understanding to resolve satisfactorily. We would recommend them over the big box stores as we feel good about supporting local business. read more

Very disappointed in amount of time to get brand new appliance that didn't work from day one to get serviced. Still not working. No satisfactory solution. Service person has been out several time, cannot get resolution. read more

I want to put a big shout out to Don in the Paradise Ca. location. He has been super helpful as we navigate life post Campfire and then Covid. He and the team in paradise took the time to understand our needs and help find the right products for our family and budget. We used Hudsons pre fire and they are still our first call . Great hometown feel and service.. Thanks for everything. Don't miss an opportunity to use the best service and quality. read more

Very very pleased with our Maytag bottom freezer refrigerator purchase from Hudson's Appliance. We had size constraints as to where the fridge had to fit and I had a few additional specifics that I wanted in my new refrigerator--Gabe was super helpful in helping us to find one that would work. When our old fridge died before we could get the new one, Hudson's sent out a loaner refrigerator for us to use!!! Great Service--a credit to the community--would recommend highly. read more

Walked in and was greeted and helped by Henry. We shopped and I got the specifications for my new home in Paradise and it was a pleasant experience. I will look forward to cooking on the cool stove he help me pick out. I like supporting local business. read more

We just bought our first home in paradise and found ourselves in need of some appliances. Our realtor recommended checking out Hudson's, and I'm so happy we did! We popped in just to poke around, but we ended up staying and talking with Hayden about all of our options with different models. He was extremely knowledgeable about each unit, and helped us find each unit at a great price point. We didn't order on the spot, so he sent us home with a quote and printed specs on each appliance. We came back a couple days later and placed our order. We set up a delivery date when we made our purchase. When our appliances came in early we promptly received a call from Hayden offering to reschedule us for sooner if we wanted. When the delivery day came and the installers arrived it turned out that I had mistakenly purchased an electric dryer instead of gas(110% my fault..oops)..When the installers noticed this mistake, I was able to speak with Hayden and have them bring back a gas dryer same day still within our appointment time. They installed everything without any issues and I was still able to make it to work on time. I cannot speak highly enough for the customer service we received from this place from both Hayden as well as the installers. Not only did we get appliances at GREAT prices but we also were treated extremely well; the staff goes above and beyond. We will most definitely be returning for any appliances we need in the future. read more

DO NOT USE this dishonest company HUDSON. We had an issue with our washer not draining. HUDSON came out to take a look. They claimed it need a new drain pump. I was not there when they did their assessment and asked if they checked the drain filter. The repair guy lied and said there was not much in it. Thought it was strange as the washer was only (3)yrs. old. Found a video on YouTube, took the back off and found bathing suit pads in the drain filter. Problem solved. Please DO NOT USE dishonest HUDSON people. read more

I just recently purchased a new washer, after shopping around I found the best deal at Hudsons in Paradise, I had had them do service on the washer I had, a while back I really liked their honesty and I knew my washer was about to give up. When I spoke with Vince on the phone I was really impressed with his knowledge. So I made a trip to Paradise to the show room, Vince was there to assist me. I really like how he explained to me the differences in the different washers and which one would be the best for me. I very pleased with my purchase and the incredible customer service. Thank you Hudsons and of course Vince. read more

A brand new whirlpool refrigerator was purchased from Paradise Hudson's. I plugged it in on Memorial Day-1 month ago! The service Rep came out and said he'd have the part the next day. I've since been told it was on a truck delayed due to the riots, it's on back order and several other excuses. Calls are not returned and there is very little follow up. I was told there was nothing they could do to speed up the part delivery. I finally gave up after a month of no refrigerator and went to directly to whirlpool. I was told the part is readily available and there's no reason it can't be sent with a repair tech. I fully support local businesses, especially right now, but this is terrible customer service. A big box store can do better. It's very difficult to be without a fridge for that long. I don't recommend buying from Hudson's. read more

My washer stopped working suddenly and I decided to check out Hudson's. I always prefer to give local business the first chance. I was so happy with the customer service I received from Vince that I didn't go anywhere else. He price matched the big box stores and I felt like I got a very fair price and great service. They had the washer and dryer I wanted in stock and they were able to deliver it to me the same day. I will definitely be going back for any appliance needs. read more

ordered washer and dryer at an amazing price.dryer was not available-so they upgraded dryer for free-then called me with a $100 rebate they found.can't get service like that at the chain stores.salesman Don was very knowledgeable,helpful and courteous.Great job guys!Impressive! read more

We discovered Hudsons Appliances at the Silver dollar fairgrounds last year. The first thing that caught my eye was a large American flag draped at their booth...followed by two equally large smile's greeting us...a wonderful journey began when we decided to replace every appliance in our kitchen through them. Vince and Kristina are not only a beautiful couple, but are honest, professional, courteous, and helpful. My husband and myself have been in Chico for over 36 years. We have purchased many appliances through the years but have been less than satisfied with big box stores and the lack of follow through on service when needed from other unmentioned stores. We live in Chico, and though their store is currently in Paradise, (they serve Chico as well), it is not far to drive for the level of service you receive, and I would give it 100 stars Rating if able! We replaced five major appliances at a better price than we could find anywhere else... they research the same way we did, and encouraged us to tell them if we saw any of the appliances cheaper anywhere else. Yes!! They price match! In addition to Vince and Kristina , Jim & all staff are sweethearts! We also needed some remodeling to update our kitchen and they were able to recommend an amazing contractor. If I'm able to yelp him...I'll be doing that next! Our kitchen is now complete, I feel like a master chef with these high-quality American-made appliances, and feel that if there ever is a problem they will be right there to help quickly...Don't get me wrong, I don't think there ever will be a problem, but if there is...it will be a pleasure to see them again! They truly are professionals with good old fashioned values. Hudsons exemplifies true quality in every way...a rare GEM! read more

Wow, what a great business! Great selection of products, helpful, helpful staff, great delivery & installation (thanks, Al & your co-worker--didn't get his name, sorry!); so much better than the big box stores, will definitely go to this business for next appliance purchase or service. Long live Hudsons! Yeah!! read more