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Nest Bedding - Chico

5.0 (1 review)
Open • 10:00 am - 6:00 pm

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3 years ago

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Sleep Number

Sleep Number

(21 reviews)

$$$$

Not as comfortable as we thought. We've had readjustments done, we're siding off our bed during the…read morenight. We're still under a 100 Day Return Policy but now we're stuck with additional fees. Can't return the bed frame. Really look over everything before you purchase! Staff was okay.

It could not be possible to be more distressed at hearing from my elderly parents about their…read moreexperience at this sleep number location, and with Sleep Number as a whole. I just got off the phone with my mother and she mentioned that she wanted to write a THIRD letter to this company. "Why?" I asked. It turns out that after they survived the trauma of the Camp Fire in my hometown of Paradise, CA, they had splurged on a sleep number bed to help them get a good nights sleep. The salesman at this location assured them that it was FULLY refundable (except for the mattress topper). After a month trying it out, they decided it was not really helping them to sleep better, and began the return process. To their dismay, the fine print of the contract stated that the base of the bed ($1,800!!! Cost) was not returnable. Granted, they should have read the fine print. But the reason for my one star review is: 1) the salesman knew my parents were elderly. 2) the salesman knew my parents had recently experienced a traumatic event. (AKA their town had just burned up and they barely escaped the flames) Is there any excuse to wheel & deal two senior citizens by guaranteeing them something verbally while hiding fine print in a contract that contradicts what they're guaranteeing? I could not help but share their experience with others, and I'm sure that any reputable company would want to make things right. Thanks for the quick response, Chris. I understand you think it's important for your customers to know that...after purchase. My main issue is the lack of transparency PRE-purchase, which led to this misunderstanding. My mother has already written two letters to the company within past months, she told me. And Sleep Number has so far not answered, which is equally disheartening.

Nest Bedding - Chico - mattresses - Updated May 2026

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