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    Cozy Beds Sleep Center

    5.0 (2 reviews)
    Closed 10:00 am - 5:00 pm

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    Mattress Firm Chico

    Mattress Firm Chico

    3.6(32 reviews)
    5.1 mi
    $$

    I originally didn't think I would be leaving a five star review for Mattress Firm, however, they…read morewent above and beyond with their level of customer service, to turn an unfortunate situation around! We worked with Juan during the Year End Sale, to find the perfect mattress, as well as an adjustable base. We had several different configurations that we liked, but ultimately, it came down to availability and timing. When we made our final selection, we were guaranteed delivery by January 10th, and left satisfied and very excited. On January 9th when I hadn't received the scheduling call for delivery, I called the store twice. The first time, the salesperson said I would receive the call later in the evening. The second time, 15 minutes prior to the store closing for the night, I was told I had the wrong delivery date, and that it wasn't coming until the 14th, and offered no other explanation or help. I tried to ask her to look up more information, and she told me, "you must have just gotten the date wrong." I assured her I didn't have the incorrect date, as my invoice had delivery service on the date I stated. She didn't have anything to say, and just told me to get a hold of my sales rep the next day (Juan). Once I spoke with Juan the next day, and explained the situation, and that I was dissatisfied with the service, and that we had specifically picked the setup we did, to avoid delivery even further into the month, he assured me he would do his best to remedy the situation. After placing me on a hold, he came back on and apologized for the trouble, and again said he wanted to keep us happy as returning customers. I had no idea as to what he was going to offer next. He said for all of the trouble, and for the amount of time we had spent in store, he was offering an upgrade to the more expensive mattress that we liked for no additional charge, and delivery the following day! I was absolutely blown away!! As someone that has worked in hospitality, as well as luxury sales, I was very appreciative of his positive attitude, and his willingness to take care of us as customers. Not only did Juan gain us as customers for life, I have also recommended family and friends to go down and see him when they need to purchase a new mattress! If you've been on the fence about where to shop for a mattress, look no further than Mattress Firm, you'll be in good hands!

    The sales person Gabriel was the nicest guy during the buying process but an absolute jerk when I…read morewent in there to ask about returns. I was shocked that a sales person talk to me that way. Even if I found a mattress I loved there I wouldn't buy it because of his attitude. I did end up returning the mattress and I won't be going there ever again.

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    Mattress Firm Chico
    Mattress Firm Chico
    Mattress Firm Chico

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    Sleep Number

    Sleep Number

    1.9(21 reviews)
    4.3 mi
    $$$$

    Not as comfortable as we thought. We've had readjustments done, we're siding off our bed during the…read morenight. We're still under a 100 Day Return Policy but now we're stuck with additional fees. Can't return the bed frame. Really look over everything before you purchase! Staff was okay.

    It could not be possible to be more distressed at hearing from my elderly parents about their…read moreexperience at this sleep number location, and with Sleep Number as a whole. I just got off the phone with my mother and she mentioned that she wanted to write a THIRD letter to this company. "Why?" I asked. It turns out that after they survived the trauma of the Camp Fire in my hometown of Paradise, CA, they had splurged on a sleep number bed to help them get a good nights sleep. The salesman at this location assured them that it was FULLY refundable (except for the mattress topper). After a month trying it out, they decided it was not really helping them to sleep better, and began the return process. To their dismay, the fine print of the contract stated that the base of the bed ($1,800!!! Cost) was not returnable. Granted, they should have read the fine print. But the reason for my one star review is: 1) the salesman knew my parents were elderly. 2) the salesman knew my parents had recently experienced a traumatic event. (AKA their town had just burned up and they barely escaped the flames) Is there any excuse to wheel & deal two senior citizens by guaranteeing them something verbally while hiding fine print in a contract that contradicts what they're guaranteeing? I could not help but share their experience with others, and I'm sure that any reputable company would want to make things right. Thanks for the quick response, Chris. I understand you think it's important for your customers to know that...after purchase. My main issue is the lack of transparency PRE-purchase, which led to this misunderstanding. My mother has already written two letters to the company within past months, she told me. And Sleep Number has so far not answered, which is equally disheartening.

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    Sleep Number
    Sleep Number

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    Cozy Beds Sleep Center - mattresses - Updated May 2026

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