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    Towne Flooring Center

    3.3 (25 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Towne Flooring Center

    Carpet installation

    Floor installation

    Floor repair

    Towne Flooring Center Photos

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    One of the carpet samples I was considering

    Friendly service, nice facility, no call/no show. I recently purchased a home with carpeting in need of replacement. Towne Carpet stood out to me not only because of its close proximity to my home and good storefront exposure, but also because of its mostly favorable reviews. Towne Carpet is located right off the 99 freeway on E. 20th St, across from Sierra Nevada Brewery. It has a large, new sign which is easy to spot from the road. The property management company I used to work for had used Towne for their rentals so I knew it was known to be a reputable source. I was assisted by Cameron (or 'Dean' as he went by) and felt that he was both helpful and knowledgeable. Contrary to other local companies I had checked out, Dean took the time to explain the different grades of carpeting and flooring which helped immensely. When he offered to come out and measure same-day, I was thrilled and was able to move my work meetings around to accommodate it. Dean called 15 minutes before the appointment, stating he was on his way and would be at my home shortly. 15 minutes went by, nothing. That turned into an hour, then two hours. At this point, the business had closed for the day so it was too late to call and inquire. I'll admit that it was disappointing having to wait for a (local) vendor, just to be stiffed - especially given that he had placed a courtesy call mere minutes prior. Nobody likes their time wasted. While Dean seemed like a nice guy, this poor act of customer service will prevent me from patronizing them or recommending their company to you.

    Caulking is missing between the bathtub and the floor.

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    10 years ago

    Wonderful service, quality carpet and they referred me to some of the best installers professional courteous unreasonable.! Love my carpet!

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    Ask the Community - Towne Flooring Center

    Review Highlights - Towne Flooring Center

    Not only was Penny patient, personable, and knowledgeable, she provided guidance in how to negotiate some complexities with our insurance carrier and contractor.

    Mentioned in 4 reviews

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    Finds Design & Decor - Bedroom art and lamps

    Finds Design & Decor

    (15 reviews)

    $$

    Tia was very helpful when we spent over $28,000 on furniture but they sold us a warranty that…read moredoesn't work:-(. Family run, very expensive store with beautiful items. I am very disappointed that I cannot repair furniture that was way over priced even though they sold us a warranty:-(. I also had a $300 credit for pillows I returned that seemed to disappear. Overall, I would like these issues resolved but they haven't been able to do it which led me to 2 stars. For an upscale furniture store, I would expect that they could resolve these issues. No we didn't "yell at the service man". He actually told us that why we wrote in the claim is not what he was coming to take a picture of. All of my children were present when he was there and he just kept telling my son..."things are going to get weirder?" Not sure what he was referring to. There is no reason why the furniture shouldn't be replaced. Yes, my ex husband left fish tanks on pieces that were ruined and beer bottles which caused water damage. All of those things were to be covered in your policy. Like I said, Ana and Tia were lovely to work with but the furniture we would still like repaired as it's under a warranty you sold us. I can share with you the entire conversation with the repair man as we recorded it. He was very strange and we still stayed respectful. In no way would we ever yell at a repair man. We had damage to the cushion on the couch and he said he was there to take a picture of the back of it! Lucky for us Guardsman paid it in full. Regarding the $300 credit, my daughter was excited to buy something for her room and it disappeared! One week they said it was there as we returned pillows and the next week it was gone. Nothing was purchase with the $300 but again we don't want to argue. It would be nice if you repaired the furniture as you seemed to do before my husband moved out but after I left him, nothing got fixed. Oh well, you are the owner and you have the right to run things as you wish. Have a lovely rest of your weekend!!!

    I can't say enough nice things about this family and what amazing experience we had working with…read morethem. Tia helped me refurnished my entire house after we had had a house fire. She is knowledgeable, professional, and so talented. She was kind, efficient and just a joy to work with

    California Renovation

    California Renovation

    (13 reviews)

    Rant: California Renovation (Cal Reno) and Roseville Carpet One (RCO)…read more Roseville Carpet One owns California Renovation in Chico. If you're looking for floors, carpet or other services look elsewhere. I had my entire house outfitted with 100% waterproof SPC flooring. The product is high quality, the staff at California Renovation are unbelievably the worst. Around a year after the floors were installed, I noticed a big split at the joint pulling up as seen in picture two. Note, the damaged area has a large rug there 365 days of the year unless needed to clean. I called Cal Reno, they sent out there installation manager. He put a moisture tester to the floor, and said "yup, exactly as I expected. The floors are too wet and you're over mopping." Then proceeded to tell me I needed to use a special mop that I hand wring out to wash the floors. Information that was never provided if true. Then quoted me $600 to replace the four boards in that area. I honestly believed them, maybe I was over mopping. Then the floors started getting worse and in areas that have never been mopped. So I started doing my own research. I looked up the my warranty: 25yrs commercial - 50yrs residential. 100% waterproof. The warranty literally says you can spill water on the floor, leave it and it won't damage it. But clean it up in a timely matter to prevent mold. I called Cal Reno back six months later, the installation manager came back out and said the same thing. Proceeded to tell me I'm mopping too wet and I need a special mop. Long story short, I fought with Cal Reno and RCO for months. They refused to submit a claim to Republic flooring. During my research I found the manufacturer rescinded parts of the warranty. Now the floors are warrantied for 25yrs, half of what it was originally. It also mentioned Visqueen, a moisture barrier must be applied before setting the floors, which was never done. I later found out the manufacturer had changed their warranty 8 months after my floors were installed due to moisture issues and several customers, some of whom were Cal Reno or RCO customers had to have their floors replaced. Also, warranty makes no mention of a special mop. Finally, after a lengthy emails stating the facts, hours of research and second opinions, Cal Reno said they would replace the floors "at cost" and come out to measure. I simply replied no and kept fighting, almost needing to go to court. Finally I thought I won, that same installation manager came back out and said, "we are only going to replace the damaged sections, we want to go easy on the manufacturer." I was almost in shock. Whose side are you on? The bill goes to the manufacturer not you guys. I was fed up at this point, was willing to take whatever I could get and thanked him for fighting on my behalf to get the floors replaced. To my disgust he said, "no, we just forwarded your email to the manufacturer and they said yes." All said and done, the whole house was replaced with new floors that had under two years of wear. I went with this company because my neighbor also used them, and unbeknownst to me, they also had issues they fought for months with their carpet. This was after my contract was in place. The first and second pictures have rugs all year round except for cleaning. Last picture shows the mold and mildew after the floors were taken out. They even had to go back and fill in more cracks in the foundation, with lots of rework. Overall, the floors are great, warranty is(was) amazing, but this company sucks. Doesn't care about you, the hard earned money you spent and will not help you if you have issues. Go elsewhere.

    This is the best remodel show room in all of Chico may be all of Butte County. Definitely worth…read morecoming through and getting samples. The show room is so good and they have in-house designers to help you choose everything. Not only that the labor is pretty inexpensive compared to hiring a contractor. We use the products here to remodel our entire house and we love it. See what we did here --www.restoringchico.com

    La-Z-Boy Furniture Galleries

    La-Z-Boy Furniture Galleries

    (34 reviews)

    $$

    Customer service sucks!!!! No communication. Overpriced for what you actually get. Ordered…read morereplacement part got wrong part and then told that a technician will come to my house to cut a hole in it for the remote. The store takes your money and some other company handles refunds and warranties. Just s joke

    My disabled veteran father, who relies on a wheelchair and sleeps in his lift chair, had his Lazy…read moreBoy lift chair break. What followed was a five-month nightmare that showed a complete lack of care and respect for disabled and elderly customers. Lazy Boy sent four different repair technicians over those five months, costing us more than $500 in service visits, only to eventually declare the chair "unrepairable." During that time, my father had no proper place to sleep or rest, forcing us to spend $3,000 out of pocket on another chair just so he could have basic comfort and mobility. After all that, Lazy Boy refused to refund the cost of the defective chair and instead offered only an in-store credit. This response is unacceptable and shows no compassion or accountability toward disabled veterans or senior citizens who depend on this equipment for their daily lives. Lazy Boy's handling of this situation is a form of neglect and abuse--taking advantage of those who can least afford to wait or fight through bureaucracy. If you care about integrity, respect, or supporting our veterans and elderly, do not buy from Lazy Boy.

    Towne Flooring Center - flooring - Updated May 2026

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