Great service, great pricing, great people. Highly recommend. They were easy to work with.read more

Look at the photos and see that the wrong kind of edging was used. In my past carpet installations…read morethe rounded sort of edging was used, and the edges were tucked in. I'll never recommend these guys because they used incompetent installers.

Rant: California Renovation (Cal Reno) and Roseville Carpet One (RCO)…read more Roseville Carpet One owns California Renovation in Chico. If you're looking for floors, carpet or other services look elsewhere. I had my entire house outfitted with 100% waterproof SPC flooring. The product is high quality, the staff at California Renovation are unbelievably the worst. Around a year after the floors were installed, I noticed a big split at the joint pulling up as seen in picture two. Note, the damaged area has a large rug there 365 days of the year unless needed to clean. I called Cal Reno, they sent out there installation manager. He put a moisture tester to the floor, and said "yup, exactly as I expected. The floors are too wet and you're over mopping." Then proceeded to tell me I needed to use a special mop that I hand wring out to wash the floors. Information that was never provided if true. Then quoted me $600 to replace the four boards in that area. I honestly believed them, maybe I was over mopping. Then the floors started getting worse and in areas that have never been mopped. So I started doing my own research. I looked up the my warranty: 25yrs commercial - 50yrs residential. 100% waterproof. The warranty literally says you can spill water on the floor, leave it and it won't damage it. But clean it up in a timely matter to prevent mold. I called Cal Reno back six months later, the installation manager came back out and said the same thing. Proceeded to tell me I'm mopping too wet and I need a special mop. Long story short, I fought with Cal Reno and RCO for months. They refused to submit a claim to Republic flooring. During my research I found the manufacturer rescinded parts of the warranty. Now the floors are warrantied for 25yrs, half of what it was originally. It also mentioned Visqueen, a moisture barrier must be applied before setting the floors, which was never done. I later found out the manufacturer had changed their warranty 8 months after my floors were installed due to moisture issues and several customers, some of whom were Cal Reno or RCO customers had to have their floors replaced. Also, warranty makes no mention of a special mop. Finally, after a lengthy emails stating the facts, hours of research and second opinions, Cal Reno said they would replace the floors "at cost" and come out to measure. I simply replied no and kept fighting, almost needing to go to court. Finally I thought I won, that same installation manager came back out and said, "we are only going to replace the damaged sections, we want to go easy on the manufacturer." I was almost in shock. Whose side are you on? The bill goes to the manufacturer not you guys. I was fed up at this point, was willing to take whatever I could get and thanked him for fighting on my behalf to get the floors replaced. To my disgust he said, "no, we just forwarded your email to the manufacturer and they said yes." All said and done, the whole house was replaced with new floors that had under two years of wear. I went with this company because my neighbor also used them, and unbeknownst to me, they also had issues they fought for months with their carpet. This was after my contract was in place. The first and second pictures have rugs all year round except for cleaning. Last picture shows the mold and mildew after the floors were taken out. They even had to go back and fill in more cracks in the foundation, with lots of rework. Overall, the floors are great, warranty is(was) amazing, but this company sucks. Doesn't care about you, the hard earned money you spent and will not help you if you have issues. Go elsewhere.

This is the best remodel show room in all of Chico may be all of Butte County. Definitely worth…read morecoming through and getting samples. The show room is so good and they have in-house designers to help you choose everything. Not only that the labor is pretty inexpensive compared to hiring a contractor. We use the products here to remodel our entire house and we love it. See what we did here --www.restoringchico.com

One of the worst run businesses in Chico. They do not stand behind their installers and are openly…read morehostile to finding resolution. I would strongly recommend avoiding doing business with them.

Towne is literally the worst business we have ever had the displeasure of working with. To say we…read moreare unhappy with our flooring install experience would be an understatement. We had the Mannington AduraMax in Gunstock installed. This flooring DENTS. The installer dented new planks moving our fridge back. He had to rip them out but missed a couple that we noticed later that night, so he had to come back out and redo it again. Guess what? The floor dented again when moving our fridge back. My husband had the idea to lay another layer of the same plank (that was damaged previously) over the flooring to protect it against denting...it didn't work! It dented right through the layer on top. After being ripped out and fixed AGAIN, they layered our old laminate over the flooring when moving the fridge...it didn't dent underneath. For some reason, our old low quality laminate doesn't dent, but this stuff does. The manager claims this is standard for LVP after my husband complained, but no one disclosed this to us. It was touted as top of the line, waterproof, scratch resistant...but no one said it dents easily. Also, we know people with LVP and none of them have had this issue. The floor is also "bouncy" in several areas. We were assured by the installer and two different people at Towne that it is normal and would settle, but it hasn't. When my husband complained to the installer again when he came to fix the denting, he said that our floor wasn't level...yet he told us before installing that nothing needed to be done and he was going to start laying the plank! So which is it? Is our floor level or not level? And if it wasn't level that should have been mentioned and corrected prior to the floor being installed. My husband called Towne and talked to the manager, who came and looked at our floor. He had the installer come AGAIN to level a spot on the floor, but it didn't help because there are multiple spots that need to be leveled. But that's not all! The installer didn't put silicone along the walls that border the outside, which is what we had before. My husband told him we would like it done because it was there when the old laminate was ripped out. The installer insisted there was no need for it and he's never seen that before. We wound up having bugs coming in that way, specifically an army of ants. We have NEVER had that issue before, so clearly it was because he didn't put the silicone back along the walls. He also cut one of our baseboards despite it being the perfect size, so now the baseboard has a cut in it, there were scratches and scuff marks that wouldn't come out and needed to be fixed, and my husband had to help move appliances when we PAID for it to be done. We were told verbally that there is a two year warranty on the install. My husband asked to get that in writing. He was told that it is in the contract. My husband looked...it's not in the contract. He asked again to get it in writing, to which they told us verbally that there's a two year warranty. For some reason, they really don't want us to have proof that there's a two year warranty! Our floor still isn't fixed. We want a discount and to be over this whole situation, but they want to redo our floor, which means more time out of our lives and having to move heavy furniture that was a struggle to move the first time around. We have a very heavy piano and cabinet that we were barely able to move the first time around. The other option was a $200 discount to keep it as is, which is insulting for everything we've had to deal with. Even if they come out and redo the flooring, we deserve more than $200 off for everything we've had to put up with! To make matters worse, Towne never checked in to make sure we were happy with any of the fixes. They just sent us the bill in the mail. Now they are threatening to take us to collections. Horrible company. Go anywhere else. Update: They came again. Ripped the floor up again. Still did not fix the problem. We are sick of wasting our time with these people. Only $460 off our total bill for their incompetence and flooring that still is not level and has squishy spots all over.

I cannot say enough good things about Premier and the install team. We had roughly 1200 square feet…read moreof engineered hardwood installed in our home. Cindy worked with us to provided a straightforward, transparent, and competitive quote. From estimate to installation everything was seamless. As new homeowners undertaking a project such as this was stressful, but Premier and the install team did everything in their power to ensure we were comfortable and taken care of every step of the way. I want to give a special shoutout to Jamie, Jason and their boss Avary who took charge on our floor install. They are skilled, hard workers, with genuinely great attitudes. They were respectful of our home, answered all of our questions, and went above and beyond (such as installing new baseboard in our bathroom even though that was not part of the job.) I would 1000% use them again and will specifically request them when we move forward on recarpeting our bedrooms. I encourage anyone who is looking for new floors to check out Premier, and if you're lucky you'll get Avary, Jamie and Jason on your job.

Premier Flooring offers excellent selection and service. Lorin gave us trustworthy advice for…read morehardwood, carpet and vinyl tiles that are stylish and fit our budget. The install team worked hard to accommodate our changes and deadlines. Highly recommend.

My mom and I came to All About Floors after shopping all around Solano County for new carpet. We…read morelooked at everything from the big-box retailers to several other local businesses, but Ulysses and his team stood out from the rest. This business came highly recommended to us, and after our experience, it is easy to see why they have such a stellar reputation. From the start, Ulysses was incredible. He helped us find a choice that met all our expectations for color, plushness, and ease of maintenance. He even allowed us to bring samples home to ensure they were exactly what we were looking for. His responsiveness was unbeatable; while other vendors (both big and local) said they'd check in "next week" for a measurement, Ulysses offered to be there in just a few hours! His character and professionalism really sold us on supporting his local business. After speaking with him about our circumstances, he offered a very competitive quote that we were happy to accept. Since they are local, you really feel that personal, residential touch. When the shipment arrived, they were quick to schedule an installation date that worked for my family. They moved our furniture and belongings with such care and finished the job with ease. We are so grateful for their help with our downstairs living space. It feels great to support a local family-run business that truly delivers better, more personal service than the "big guys." We look forward to working with them again for our upstairs! WE HIGHLY RECOMMEND ALL ABOUT FLOORS!!!

Happy customer here! We thoroughly researched and compared other companies and their products…read morebefore choosing All About Floors. When Ulysses arrived to provide an estimate, he brought additional samples, which we were delighted to see. The selection is simply gorgeous and amazing! Our living room had old, worn-out carpet, and the new hard floor complements the adjacent family room perfectly. One thing we wish we had known earlier was to cover our furniture and the rooms next door to prevent dust from circulating throughout the house. Ulysses's team, Rick and Francisco, were professional, punctual, and experts in their field. They truly deserve major kudos! I relax and enjoy my new living room. I highly recommend that others compare different companies, conduct thorough research, and consider patronizing a local business like All About Floors.

I've done two projects with 916 Floors, a big tile installation and a big wool carpet installation…read more They did a great job on both. They were very good about scheduling, followup after install. I will definitely use them again if another project comes up.

Fantastic experience from start to finish. Professional, knowledgeable, and easy to do business…read morewith. Highly recommended

Very satisfied with the customer service and quality of installation! When I stopped by Twin Cities…read moreFloor Covering, Sean was very helpful and addressed all of my questions and concerns. He helped me select the flooring and then Tim came out the very next day to do the measurement for the estimate. Him and his crew were able to complete the install shortly thereafter. I was very happy with the level of professionalism and courtesy shown by everyone. Attached are before and after pics. Highly recommended!

HORRIBLE CUSTOMER SERVICE. I walked in, and right away wasn't greeted. I asked for help and a…read moredrab looking woman approached me seeming very disgruntled. I told her I would like to get a quote on carpet and set up to have measurements done. She huffed and walked away. I stood, confused about what I had done to offend her. Apparently she went to go get a coworker because she didn't know how to do that. The coworker (without addressing me) told the drab woman to just put me on Friday at 10:30. Drab woman took my name and basic information, wrote them on a piece of paper and wrote my last name on a whiteboard that they had posted on the wall. Friday at 10:30. No one asked me if that would work for my schedule. Luckily, I had cleared the day to be able to get quotes so I didn't say anything. She thanked me and looked at me like I was supposed to leave. I asked if I could look at carpet samples and get a few prices so I can get an idea of what I'm looking out for the project. She made a face and walked me over to a different counter and said "this is what you had to choose from". She showed me 4 small carpet squares. FOUR CARPET CHOICES at a floor covering store?! She said that those were my choices unless I wanted to pay freight. I asked The price of the carpet at which point she huffed again and walked away. Again, she wasn't sure about that either. Not sure why she works there since she obviously had no clue what she was doing or had no knowledge of carpet whatsoever. Maybe she was holding the chairs down that day. Anyways, she returned after speaking to the other coworker and told me it was $15.01 a square-foot. I told her that seemed high and she squished her face and said "new floors are expensive " at which point I thanked her and walked out. While I was leaving I looped around the store just to make sure I wasn't missing anything. There was ONE other customer in the store. One employee in the back sitting at a computer and the employee that she kept going to for help that was now out front talking to a friend. Terrible horrible experience. Would never go back.

Shawn with All Cleaned Carpets has been our "go to guy" for carpet cleaning and floor installation…read more We are a property management company and appreciated his quality work and reasonable pricing. There were several times we needed work done immediately in order to move a new tenant in and Shawn never disappointed. He is professional, friendly, and very responsive. I enjoy the friendship that I now have with Shawn and would highly recommend All Cleaned Carpets for all of your cleaning and installation needs.

We wanted to have someone install porcelain tile in our bathrooms. We'd already purchased the…read moretiles and grout we wanted to use. After getting three estimates, we went with Pro Floors. We were impressed with Flavia's knowledge and professionalism when she came to review the project for the estimate. She asked questions to understand our needs and wants. She patiently listened and answers our questions. During the installation, Flavia came out a few times to ensure everything was going well. She also helped find just the right transition pieces to work with the existing flooring outside the baths. The installation was a two day process. It went very smoothly and was handled in a way that caused the least amount of disruption for us. Our installer was skilled and did a great job not only with the tile, but with new baseboard and a new toilet installation in one of the baths. He was great to work with. Flavia came out one last time after the installation to ensure everything was good and that we were happy with the result. Pro Floors' cost estimate was in the middle of the three estimates we received. But, our choice was based more on our experience during the initial visit than anything else. We were not disappointed. We are very happy with the quality work and service we received, and definitely got our money's worth.

Flavia and the whole installation team were FANTASTIC at Pro Floors. Flavia was so helpful it…read morearriving at a product that met our needs, which gave us a quality and durable product that matched the exact style we were looking for at a reasonable price. The quote process was efficient and painless. The installation team was courteous and conscientious. They made the removal of old carpet and tile painless - it was all gone in 1 morning, ready for new wood floor installation. They were able to put floor balancing material and moisture barrier the same day. They worked with us on a tricky moulding situation in our kitchen that allowed us to have a seemless look throughout our home. In one day, the team was able to install all the floors and baseboards with amazing speed - moving our washer and dryer (and replacing it too!). The final product was PERFECTLY installed. The quote matched the payment and we are very satisfied with the price and end product. We highly recommend the entire team at Pro Floors.

the crew of two came on time ,went right to work and got it done! we couldn't be happier!read more

A resounding, "Yes!" This is in response to the question: Were we satisfied with the work of…read more"Floors by Ray" after Chris and his team finished laminate flooring in 5 rooms, closets and hallways? From start to finish, the team was professional, hard-working and conscientious to do quality work with quality product. Initially, the team was referred by someone in the community who had contracted with them: We have no regrets and would hire them again! Beautiful outcomes!