We wanted to have someone install porcelain tile in our bathrooms. We'd already purchased the tiles and grout we wanted to use. After getting three estimates, we went with Pro Floors. We were impressed with Flavia's knowledge and professionalism when she came to review the project for the estimate. She asked questions to understand our needs and wants. She patiently listened and answers our questions. During the installation, Flavia came out a few times to ensure everything was going well. She also helped find just the right transition pieces to work with the existing flooring outside the baths. The installation was a two day process. It went very smoothly and was handled in a way that caused the least amount of disruption for us. Our installer was skilled and did a great job not only with the tile, but with new baseboard and a new toilet installation in one of the baths. He was great to work with. Flavia came out one last time after the installation to ensure everything was good and that we were happy with the result. Pro Floors' cost estimate was in the middle of the three estimates we received. But, our choice was based more on our experience during the initial visit than anything else. We were not disappointed. We are very happy with the quality work and service we received, and definitely got our money's worth. read more

Pro Floors - Bathroom tile. - Flooring Near Me - Gold River, California

Flavia and the whole installation team were FANTASTIC at Pro Floors. Flavia was so helpful it arriving at a product that met our needs, which gave us a quality and durable product that matched the exact style we were looking for at a reasonable price. The quote process was efficient and painless. The installation team was courteous and conscientious. They made the removal of old carpet and tile painless - it was all gone in 1 morning, ready for new wood floor installation. They were able to put floor balancing material and moisture barrier the same day. They worked with us on a tricky moulding situation in our kitchen that allowed us to have a seemless look throughout our home. In one day, the team was able to install all the floors and baseboards with amazing speed - moving our washer and dryer (and replacing it too!). The final product was PERFECTLY installed. The quote matched the payment and we are very satisfied with the price and end product. We highly recommend the entire team at Pro Floors. read more

Pro Floors - Kitchen floors - Flooring Near Me - Gold River, California

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We had a great experience with Pro Floors. From picking out the carpet, to trim recommendations, to a seamless install....they made the experience super easy and stuck to their timeline. Thank you for the great experience. Looking forward to contacting you on future projects! read more

Quality was King! The utmost in Customer service was also top of the mark! Flavia was my first contact person,she arrived and demonstrated a very educated look at what we needed,she also gave pertinent advice to help us understand her business and how best to fit our needs. I'm impressed with Pro Floors and love that it's a family run business. I definitely recommend Pro Floors. 100% Thanks Antonio for your craftsmanship! The kitchen floor is so beautiful! read more

My friend was house hunting up in Folsom and someone recommended to her Pro Floors. Well i've been looking to get my floors redone in my house myself and had a quote from Home Depot. But my experiences with the big boxes wasn't great. Problem is, I live in Alameda, CA, which is about 2 hours from Gold River. I spoke to Flavia and she said they could do it. I was shocked, I can't even get vendors from Oakland to come over to Alameda, but she came down to my house and measured and brought me a lot of samples, let me browse samples on their app from a pic of my kitchen, then even showed me more that they had at their wearhouse via pics. I found a luxury vinyl that I really liked and Flavia told me she wasn't going to be able to beat Home Depot and that was true, it was more, but to me it was worth it to go with a family business, we booked the install and she sent down her two guys (also part of the family). They did my 1500 sq foot house in 2 days, I couldn't believe how fast they worked and was just so pumped with how clean and nice the job was. Though I cleared out a lot of my small stuff, they moved around my furniture including appliances and everything and moved them back in each room. Anyway, I can't really express how much I love my new floor and the great job that they did. They are so much better then going to any big box store, if you are wondering if it's worth paying a little more. It is trust me. read more

Pro Floors - Before - Flooring Near Me - Gold River, California

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Flavia was very kind and trying to be helpful. Not all issues were solved but working on them.

My wife and I walked in August 26th asking about a Labor Day sale but Flavia said there was none. Also, there were no other customers around. I was thinking hmmm should I go elsewhere; however, Flavia asked what we were interested in and she would give us a good deal! The reviews were the reason I was there in the first place and wanted to support a local small business. We are happy we did! Flavia gave us a great deal and was able to satisfy our scheduling needs. On Sept. 4th, we signed the contract via DocuSign after reviewing and modifying the contract to do 3 bedrooms, closets, hallway, and pantry. On Sept. 13th, the work began. Gabriel, the Supervisor, indicated we should install 3/8 in. plyboard. The previous owner, did a room expansion but did not extend the existing hardwood. It was ugly and in bad shape. It all was covered with carpeting. This re-inforcement of ply was worth the extra money and still within our budget! Our floors are solid! It took almost 6 days instead of the quoted 3. There were some door issues due to the raised flooring;however, the main installer,Jesse, did an exceptional job resolving all issues. The transitions between the bathrooms, kitchen and living room look good. Jesse and Arnold were polite,nice, and hard workers! They did a fantastic job! Thank you both! Flavia and Gabriel checked our home daily during the installation, supplying materials when needed and to check if the work was moving along satisfactorily. A final check was done to find any issues. Thank you Flavia and Gabriel for the great customer service! Flavia's response to text answering our questions was exceptional! We happily endorse Pro Floors of River Park! Do yourself a favor and meet with Flavia! She is a nice lady too! read more

Pro Floors - New floor! - Flooring Near Me - Gold River, California

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We didn't end up using Pro floors yet but they were able to help us identify the issue and plan out a future resolution which we will take up in the future read more

This 5 star review is WAY overdue! December 2020, my wife and I needed to put our rental on the market, FAST, but we knew that we needed to get rid of the 1980's carpet that was probably about 20 years old! I love the 80's, but not the carpets! It went through a few feet (renters) over the years. We also wanted to maximize our rental income, so we decided on rigid core planks. We reached out to a few flooring companies, had a few come out to give us quotes, and Pro Floors gave us by far, the best pricing, customer service, officiency, and quick turnaround, that we would hire them for all of our rentals, and highly recommend them to our own family members! The floors, when done, looked AMAZING!! Such a difference! So professionally done. With seamless edges, and clean pattern placing! I can't find a before picture, but I've included the after photo for reference. Flavia btw, is awesome! She's so knowledgeable and friendly, and truly wants to make you happy with your flooring decisions, and doesn't make you feel pressured or sales-y. Highly recommend Pro Floors. read more

Pro Floors - After - Flooring Near Me - Gold River, California

Had the floors of my house replaced with vinyl and it turned out great. They added a shoe on the base boards around the entire perimeter and every corner was perfectly mitered. They were fast and clean and I couldn't find anything I could complain about. I'm doing a remodel of my house and Pro Floors work has been the best. read more

We had a water heater leak that caused or floors needing to be replaced. Flavia came out and took measurements. We were working with our home owners insurance and Flavia really made the process smooth. Antonio came out and did the work and the floors came out amazing! I have no issue with the quality of work or the professionalism of the installer. The reason I did not give 5 stars is because one of the transitions needed to be redone and I reached out to Flavia who kept saying she would get me on the schedule and it took several weeks (for a less than 10 minute correction). Also, we were looking to have our bathroom floors redone, Flavia came out 6/27 to get measurements and here it is September and after multiple request for the bid- it was never emailed to me. read more

Amazing!!! Excellent work, awesome Customer Service & reasonable prices! Couldn't ask for more! I checked out a few places before getting a referral from a property management company I work with and they said ProFloors is one of the best! Thank You A1 Property Management for this excellent referral for flooring in my own residence! My family and I are very happy with the install and how fast the project could be completed! Looking forward to doing additional work with ProFloors for my future projects! Thank you Flavia for the behind the scenes coordination and for Antonio and crew for a job well done!!! read more

No one ever showed up or called. Very disappointed. Went to another company. Spoke to Flavia who was supposed to make a home visit to determine how to solve the problem of my bed sliding on a viral floor. read more

Flavia is very professional. It was refreshing to have someone that was very responsive and followed through with the promised timeline and delivery of materials and installation. It was nice to be able to have trust from beginning of the project to the end. Jose and his partner (sorry forgot his partners name) did a great job with the floor installation. I intend to use them again in the future when I get ready to refinish the rest of my hardwood floors. Save yourself time and research and go with Pro Floors you will not be disappointed. read more

Pro Floors - Flooring Near Me - Gold River, California

Just bought an older home that desperately needed new floors. My wife reached out and spoke with Flavia. She scheduled an in home consultation promptly and we were getting our floors redone a week later! The crew showed up between the timeframe and got started quickly. They were able to finish our kitchen, dining room, living room, hallway and entry way in 1 day! I believe it was Paul, who stayed late to finish the job. Great service and quick, but quality job done! Will be going back to Pro Floors to get our bedroom floors redone in the future! read more

Working with Pro Floors and Flavia was a great experience. I can't recommend them enough. When we moved into a new home we decided we wanted to convert part of our tandem garage into a gym. Flavia went above and beyond showing samples of the different types of gym matting. Even with the supply shortage, she was able to find us exactly what we were looking for. The estimate was spot on and there were no surprises along with great communication through the whole process. The gym turned out AMAZING, now I just have to start using it to get into shape before summer! read more

Pro Floors - Flooring Near Me - Gold River, California

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We called a few places for quotes to replace our carpet and attempt to match the existing laminate floors in our house which are older and no longer being manufactured. Pro Floors was the ONLY place willing to search for floors that matched, Flavia really went above and beyond bringing us samples until we found one we loved. They were communicative, responded quickly, gave a fair estimate, and were able to fit us into the schedule within a week and complete the work in a day. We're so happy with the results! read more

Pro Floors - After: gorgeous new laminate flooring! - Flooring Near Me - Gold River, California

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I received a few floor quotes before going with Pro Floors! Not only were they the lowest estimate, they were also very through, efficient, and helpful! They stuck to their estimated completion date which was amazing. Flavia answered all my many questions from start to finish and made sure I was 100% satisfied with my new floors. She also let me know to contact her if any concerns or questions come up! My new floors are exactly what I wanted and I'm so happy with them. Support this family business for any floor needs! read more

Pro Floors - a kitchen with white cabinets and wood floors - Flooring Near Me - Gold River, California

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While building a new home in El Dorado Hills, we were looking for a high quality wood floor that was aesthetically beautiful. After looking almost everywhere I walked into Pro Floors in Gold River and found more product samples that I liked than any other store we had been to. Deme was polite and professional and made us feel confident that we were in the right place. I price checked the product with other local flooring stores and was surprised that Pro Floors was also giving us the best deal! Deme and his team helped us through every step of the way, from ordering to timely delivery. We are fully satisfied with our amazing wood floor and highly recommend Pro Floors to everyone doing a remodel or new construction. read more

Flavia responded quickly giving me a quote with fair price and the team got the luxury vinyl flooring installed within a week after the initial appointment. Efficient work! read more

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John was great repairing my floor he's a great worker. The last two guys that was sent let me down John was the best and made me have faith in this company. I only want John from now on. He deserves a raise and two week paid vacation on Pro Floors read more

These guys are the best! 4 other companies couldn't figure out a solution to my crazy and unsafe stairs. They took one look measured and said no problem! They had the vision and creativity to fix them. They did and amazing job and finished sooner than expected! I look forward to our next project because I know they will do a great job! read more

There are not enough stars to give to Hugo, our Installer, and Flavia, our Sales Person. From initial contact, this Company has been one of the best contractors we have ever had the pleasure of dealing with. Punctual, Reliable, and the workmanship is indescribable. This was a very challenging job, and the prep alone was enough to discourage a lot of people. Hugo was tenacious and never gave up, and never got a bad attitude. He was pleasant and professional, every step of the way. We couldn't be happier with our flooring job and highly recommend Pro Floors! read more

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I have been using the Profloors team for year in the multi-family sector. They really try to make sure you're 100% happy with all aspects of the job. Great pricing and the owner "Rick" is a great dude. He recently donated materials and labor for a child services center. He didn't hesitate to do the job. Truly a great person and company to send your business. read more

Flavia is incredibly responsive when we called with no clear idea of what we wanted. She helped us pick colors, gave us advice on materials, mailed samples, and she scheduled us quickly. Suddenly the job was done! Everything moved quickly and the whole team did a great job. The carpet team was especially good. My husband was really happy with Mel and Javier - not just their work but their kindness. We got 1700 square feet of carpet and laminate. It feels like a new house! Highly recommend. read more

I was having trouble finding someone to level my floors . I contacted pro floors and they were wonderful. Flavia came to my condo and see the situation , she was so helpful on picking my planking and choosing a color. They installed my floors in one day and they look Beautiful. From the first phone call to installation day the wait was only 3 days . read more

Pro Floors - Living room - Flooring Near Me - Gold River, California

Flavia, Gabriel, & the team did a beautiful job remodeling my stairs. I'd wanted the carpet gone & hardwoods installed for years & finally got them. Flavia's excellent communication, professionalism, & humbleness is what made me decide to go with Pro Floors. Gabriel & his guys were punctual, polite, & incredibly hard working. They never stopped! Ty to all of you @ Pro Floors. I look forward to doing business with your company again in the near future. God bless you all. read more

Pro Floors - Flooring Near Me - Gold River, California

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They were very professional and communicative plus they were able to remove the pet stains from my rug! So far we have used them for carpet cleaning and grout work and they have been great to work with! read more

We had a tile installation project for our first story including a bathroom, bedroom, and kitchen. We weren't sure if we could find anyone to do this and for a good price. Thankfully we found Profloors and Flavia. She was willing to drive all the way to Placerville to give us a quote very quickly. Not only that, the quote was extremely reasonable. We thought we were going to have to do this project ourselves but we were able to get very capable people to do amazing work. They were very fast and our floors looked better than we could have imagined. Thank you! read more

We all know excellent customer service involves meeting and surpassing expectations. Flavia and the Pro-Floors team left a lasting impression with their ability to make us feel at ease through our whole-house remodel. Flavia was an expert when it came to the variety of flooring we were considering, helped us to make the perfect choices, answered all of our questions along the way, and always ensured we were completely satisfied. We worked with many contractors through our remodeling journey and Flavia was by far the best! She had a consistent positive attitude and always went out of her way to make sure we were completely satisfied. Good customer service means meeting expectations- but excellent customer service means exceeding them. We love our beautiful new flooring! read more

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We have had a wonderful experience with Pro Floors! Ben went out of his way to make sure we got a floor we love. There were many delays on deliveries in August 2020, and helped us pick a second choice that arrived on time and looks great. The installation process was very professional, the back office personnel and everyone we dealt with clearly believe in giving excellent customer service. Should I ever need another floor, Pro Floors will be my first choice. I have already recommended them to others. If you can get on their schedule, you will not regret choosing Pro Floors! read more

Did a great job on my 1 large room carpet installation. Pricey but worth it! Thank you! read more

Great experience with Pro Floors. They replaced the carpet and some flooring at a rental property. Everything was made easy, from getting a quote, choosing the type of carpet and flooring we wanted, to the job itself. Flavia truly gave the impression that they are in the business of making sure you're satisfied, vs. selling you something you don't need. Highly recommend! read more

I was in a rush to re-carpet two rooms of a rental home before the tenant moved in. I called Pro Floors and worked with Ben. He was very efficient and came out and did a measure the next day. I made a selection from carpet they already had on hand in the warehouse. The installers were scheduled within a week. They did an awesome job at a fair price. Very pleased with the efficiency. Will use them again. read more

We are so happy with the hard work they did on our beautiful new flooring. We will definitely use them again! Highly recommend Pro Floors to anyone who wants new flooring in their homes. Thank you so much! read more

Pro Floors - a living room with a couch and a chair - Flooring Near Me - Gold River, California

I had the best experience with Pro Floors starting out with their sales rep, Flavia. She was very informative and even helped me pick out my flooring. That was on Thursday and Monday my vinyl floors were completed and they look amazing. What a great experience since I had nothing but bad experiences with the 4 flooring companies I tried to deal with before Pro Floors. They even had the best prices. I would highly recommend them! read more

We contracted Pro Floors to do our project and from the get go we had an amazing experience with Deme and his team. The crew was friendly and professional and paid attention to every detail. We are so happy with the finished product and we highly recommend Pro Floors. Thank you so much Deme for an amazing job. read more

Flavia from Pro Floors immediately responded to my inquiry and shifted her schedule to accommodate my request. The work was done as plan and the result is simply outstanding. Will definitely recommend again for other flooring. read more

Terrible Services, I hired Pro Floor not some random 3rds party that doesn't offer same quality. They hire buffoon that drive like P1 Offshore Drag Racers, there response time is equal or greater than our United States Special Operations Response Team. I'd rather fight Crocodile's hand to hand combat in the middle of the night in Tárcoles River in Costa Rica than use these services. read more

Another great experience with Pro Floors one year after my first project with them - replacing the flooring for entire of the second unit. Flavia Holmboe (sales) along with the whole installation team are really responsible and professional for coordinating with me and my tenant in quotation, scheduling all the way to installing, following up. They clearly proved to be very reliable team and would definitely be the company for me to use for all my project in future. read more