This place sucks. Brought my car in for breaks 6 hours later my car was finished with a 370$ bill ....for a break job

Called pep boys to get a quote for replacing a belt on 97 chevy, asked for labor quote only since I had the belt, already asked about 4 other shops and they gave me prices from $27 to $60, pep boys told me $185.00!!! So now I know pep boys is at least 3 times more expensive than other shops. read more

My wife stopped in for an oil change and the woman behind the desk told her it would be $80 dollars as the vehicle REQUIRED full synthetic oil. This is a flat out lie. When she turned around to leave, the woman behind the counter said she "made a mistake" and it would be only $60. I'll take my business to a mom and pop shop. read more

The price for the oil change was fair but had to wait twice as long as quoted to wait for the car! Told 45 minutes and it took an hour and 45 minutes. Not worth the price read more

Since I sometimes travel for work I was due for an oil change and needed to have my tires rotated. I usually go to valvoline for oil changes but they don't offer a FREE tire rotation when you get the oil changed. Pep Boys does so I got my oil changed here for that reason. The customer service was great and was ready to give a great review and decided to wait until I got my next oil change before doing so. ......however, fast forward 2 months. I got called to go to Fresno to do an assessment. So I called pep boys and asked if I needed an appointment to get my oil topped off and was told I can walk in but that they would have to charge, I'm like wth!! Screw that so I figured I'd go back to VALVOLINE when it was time. So, I was going south on the 99 and well below 800 miles since my oil change at Pep Boys. Around the Ceres area my oil light began blinking. I seriously thought I was having issues with a short or a having a glitch of some sort. There's no way I would need oil! When I got to Turlock the oil light just stayed on. I didn't want to be late for my appointment but I needed peace of mind. So I pulled over to check the oil. I was shocked when I saw a dry stick! I didn't need the paper towel because there was nothing to wipe! I was so nervous to drive it but I did it anyway to the nearest place I can buy oil. I'm certain pep boys did not do their job properly, which was obvious! I asked a professional mechanic to take a look and tell me if I have an oil leak. (Giving pep boys the benefit of the doubt) and I was told that it doesn't. I'll never go back to pep boys, not even for the "free rotation!" I'd rather pay VALVOLINE for that. And continue to receive my FREE top off between oil changes. If you go to pep boys for an oil change you better check that you actually have what you pay fore before you leave! I'm never going back nor referring anyone. Quite the contrary. read more

Pep Boys is okay for basic automotive repairs like tires and battery replacements but I have had several awful experiences with this company. This last go-around included 6 visits over a week's time as they continued to guess at the root of my vehicle's problem. They charged me for parts that were not necessary as they continued to guess at the problem. I stuck with it hoping they would eventually get it right. And to their credit I was refunded for the battery that it turned out was not needed. During that time my family was stretched as we tried to manage without the car. Finally, when they said they wanted to try another part for $300, I took my vehicle to my favorite mechanic shop. Which is what I should have done in the first place. It was fixed diagnosed correctly and repaired with no trouble since. So if you need simple stuff like headlights changed, tires replaced, etc. Pep Boys is okay but be prepared for a long wait in the waiting room. Anything more difficult- go some where else. read more

The guys here are great. Daniel over there really cares about his customers. I had many issues with my truck and they were able to handle them all. They really care about their customers!!! I am so happy, I had to write a review! read more

I was told 30 minutes for a new battery. 90 minutes later........ Still sitting here. I was told "these newer cars are tricky" Are you effing kidding me!!!! My car is 9 years old!!!!!! Never again! No one should come here. read more

Put the wrong oil grade in my car and told me it was just the paperwork when I called them out on it .. tried acting like they gave me a free service by balancing my tires but I have the free balancing for the life of my tires.. tossed my paper work and keys at me while having a constant attitude.. walked out to my car only to find oily hand prints on the hood of my car, the fender and even a door ! Oily slickness to the steering wheel/ inside of my car.. plus someone took my car for a joyride and didn't think I would notice but they blew my actuator out of my intake while doing so (it needs to be replaced and pops out when the gas is floored to the ground), had no resolution of issues when I brought to their attention, mainly the handprints all over my car that they told me they couldn't do anything but reimburse me if I wanted to go get it cleaned... now I appreciate that but I worked in a shop for a few years and I would've never let a customer walk away like that.... they didn't even offer to wipe down with a clean rag.. just had constant attitude and rudeness to them and basically just tried kicking me out of there as soon as possible .. OH and best part is one of the techs (Wilson) told me to shut the fuck up after he just stated he didn't like my vulgarity when I was expressing why I was upset and how my car wasn't treated properly in their care LOL now I get it,... I was cussing and I was upset but that's your WORKPLACE and you just told a customer to shut the fuck up.... this place is a joke. I'll drive the 2-3 hours to get it serviced with Alfonso at San Leandro location. Never bringing my car here again. read more

Great customer service: fast and courteous. Professional: made future recommendations.

I wish that I had read the comments on here before I let them touch my truck. I took my truck in on Friday because the battery couldn't provide enough power to start the vehicle (new battery). They stated that the problem was an alternator. It made sense to me, so I let them replace it. They told me it would be able to be done by 6pm, however I was leaving town. I left to head to the coast. Sunday, I returned home to pick up my truck. According to the original report, it should have been done for two days. It wasn't. They stated that the alternator did not fix the problem, but they could not provide the alternator for my normal mechanic to test to see if they even needed to replace it. The service person working said he wasn't "my" rep and wasn't sure of the status. He stated he would have them call me with an update the following morning. Remember, this would be the first update that they had offered me. This includes ordering another part for the truck and not asking me if I wanted them to. I never authorized them to further troubleshoot the problem or force me to pay for further work. I probably would of had they called me Friday when the part didn't work, or even Saturday when they had more time. They even could of called me Sunday so I could know what was going on before I got home. Monday, I went into check on my truck, because once again, they had not called me. The only service rep working was the one from Sunday. There was no need for turnover because he knew someone was supposed to call me. However, he looks me in the face and said like I said yesterday in a snarky way, we will call you when there is an update. I wanted to say like you did when the first part didn't fix it, the second time when you ordered another part because the part you were so sure would fix it didn't, or the time you told me someone would call me with an update in the morning. I am sorry if I have lost all faith in your ability to fix my truck and your ability to deliver basic customer service. I walked out, because the pure lack of customer service blew me away. I still don't know if or when they think my truck might be given back to me. I still have not authorized more work to be done on my vehicle. Oh and my truck is still sitting in the parking spot not be worked on. They have now had it a solid 4 days. I guess it is my fault for thinking that they would communicate with the vehicle owner like they said the would. I will never be back and if they don't get it fixed today, I am towing it to my mechanic. I wish there was a zero star option. It's been a great way to spend my Veteran's Day weekend. read more

They still royally suck but they have one saving grace - they will take your used oil, container and all. Meaning that they get rid of everything for you. They also used to take as much as you had but started following the 5 gallon rule recently. So it's a good place to dump oil, at least. read more

Got what I needed and checked out. No need for assistance. Lady with short hair at the register was super nice to me. I was there using the free birthday $10 I received in the mail for signing up for their card. read more

Had a flat at shangria next door, got towed over was quoted 450$ for 4 new tires for my 05 celiac gt which I expressed was a lot considering i got a new set of 4 from American tires for 300-350$ 2 years ago, another employee came over and cut me a deal and I walked out paying 344$ read more

This has got to be the worst company to work with! Zero customer service, zero professionalism, and zero respect for their customers. Went in for an OIL CHANGE with an appointment I made the day before and they told me 1-1.5 hours. It took them 2 and they never bothered to call me and let me know that an OIL CHANGE with an appointment was going to be 2hrs! When I stated my complaint Felipe said do you want to talk to a manager? I asked him what a manager could do for me and he said nothing. And then you wonder why businesses are closing shop. I would have put no stars if I could have! read more

Great store and great service! I had my breaks done and the worker, Charles, was very professional and helpful. We were in and out of there in less than an hour. I will be going back there from now on. read more

I promise if I could give a ZERO I would. DO NOT USE!!!! I went in on a Monday morning and spoke with Felipe from store #634 Service Ticket #2220535. I explained I had a flat tire and my husband said it can be repaired to just take it in. Felipe said he would check it and let me know. He checked it and told me it couldn't be repaired. He went into detail about the fact that I had a all wheel drive vehicle and how I would need to replace all (4) tires(DUHHHH I know this but because I am a woman I guess he thought I didn't). I knew he just was trying to sell me at that point - since he never even put my car on a rack to check the other tires I was worried about as well. I asked him for a quote and played along. I am EXTREMELY upset. My kids and myself wasted time all day long looking for tires and getting quotes. I finally spoke to my husband at lunch time and he said to call McCoy - I went there and WOW they repaired my tire at NO CHARGE and said my tires still have 20k miles! That saved me $1341.60 - to be exact! PLEASE make sure you research if you are a female and my advise is to NEVER use them again. I still have the quote for some reason I can't post the photo on here - I just think he is completely trying to make his sales or something. They aren't honest - BUYER BEWARE. read more

I just took my car here 6/25/13..it seems a lot has changed. First off they have a price beat guarantee. .they beat all the prices I found fot a new set of tires. After getting there they guys were super nice! I was only there just under 2 hours. They even cleaned my rims lol Thier waiting area was clean and nice. They changed my tires, did an alignment, even put my spare back the way it was supposed to be and cleaned my rims. Never once did they try and upsale me on other work. Super nice guys. I will definitely be back!!!! read more

Pep boys the worst experience, not customer service friendly at all, tried to up sell me then lied about the tire I wanted it wasn't available Then the day my tire was suppose to arrive was told wouldn't arrive for two more days, to many choices out there I will never use them again After posting a review on Yelp , I received a response saying sending a email to pepsocial And they would investigate and contact me So I did and I get this generic follow up response really what a joke that was avoid This business if at all possible Thank you for the feedback, we regret the poor experience that you've had with Pep Boys. We've forwarded your comments along to Management for review and coaching purposes. read more

Went there twice. First visit was for an oil change. It took all morning and they charged me more for a special filter (can buy an oem filter for $4). They have a low intake price but ended up paying $15 more. 2nd visit was for an $80 alignment, took all day, did it wrong, claimed they are right. The dealer fixed it in 30 min, and for $89. basically Pep boys screwed it up. read more

Returned snow chains that we bought day before since conditions in sierras changed our plans. Charged a $20 restocking fee. $20 to put a box of chains unused, unopened back on your shelf. Ridiculous. Lost ALL our future business. Dont deserve the 1 star rating the app is making me select. read more

I had my car towed here when it started making a horrible noise. The auto tech, Ravi located the source of the noise, showed me that it was nothing major. Then have me an estimate of how much to fix it, or how we could bypass the problem completely. I appreciate his conscious service. Also Diego at the desk is a pleasure to work with. If it hadn't been for the fact that the earlier shift in the office didn't call me with the diagnostic this would have been a 5 star rating. read more

I am highly dissatisfied with my experience here. I advise you to not waste your time in taking your vehicle here for an oil change. First of all, the customer service is awful. I am by no means a difficult customer, and I am very polite and patient. I made an appointment for an oil change online and noted that I would be waiting for my vehicle. I was told when I got there with my vehicle that it would be a minimum of a 3 hour wait (just for an oil change). I called to ask if my vehicle was ready after 5 hours, and the person on the phone said "yes" and immediately hung up on me. I called right back to ask what time they closed and ask why they hung up on me, and the person on the phone said 5pm, and hung up immediately again. Very unprofessional. When I showed up to pick up my car, I had a question about my oil change and the attendant was unwillingly to answer me, and rushed me through checkout. The second reason, I would advise you not to come here is the price. I have a small commuter car, and the oil change was $39.99. This did not include anything except the oil and the oil filter. I asked if they checked my other fluids and topped anything off, and they said no that they do not check anything besides oil. I came home and filled up my own windshield wiper fluid and checked my other fluids and tires in my driveway. This place also did not put an oil change sticker in my window, so now I have to set a reminder for myself to get an oil change. Overall I am very dissatisfied with my experience and I will never be returning to a Pep Boys. read more

Customer service in the mornings is okay. Although in the mid afternoon not so much. I went in for a diagnostic check they couldn't find anything. My truck still runs like garbage. Although a gentleman named Juan is very un patient and gives you a what do you want look. Threw the paperwork on the desk I signed the paperwork and I said thank you. He just walked away. I don't think I'll ever return. read more

Pep boys has become the walmart for cheap, crappy parts and lousy service. I complaint is this, if your going to charge me factory dealership money for repair at least carry quality oem parts. read more

Called and asked if they had a fog light for 97 civic si they said yes come in and they tell me they don't care any fog lights just the bulb stupid read more

Over priced! I made the mistake of taking my car here to get my brakes done. They are extremely over priced and I had to take thet car back 3 times beacuse there was something off when I would break the car would shake. Aftwr the 3 time they finally decided to cheng the brakes again and it fixed it. Do not go here. read more

I am a fan of Pep Boys in general, however, I have to say that this location in particular, has made me a very happy customer. I have been using this location for my fleet of vehicles, since May 2011. I have a car rental company, and they service all of my basic vehicle needs just about every day. The management and staff are always friendly, helpful, guiding, generous, knowledgeable, and honest. I would recommend this location for all of your vehicle needs. read more

I bought two batteries online for my Dodge diesel after finding a 25% off coupon code. Saved over $65 vs. the other auto parts stores and it included installation. Check in was easy, was told it would take 30-40 minutes, no big deal since my girlfriend followed me there and we ran around town doing other things. I left my cell # and asked them to call when done. Two hours later no call so we just went back to the store. Truck was done, batteries were installed, just wish they would have called. Apparently both the guy at the counter and the service tech had went home and not told anyone to let me know it was done. Asked them to test the alternator but no indication on the paperwork that was done. For the price, it was fair, but if I hadn't found the coupon code, would have been very disappointed. read more

Wrote a negative review on 6/18 regarding my experience and watching mechanics standing around too much and on the internet.... Happy to say the manager, Daniel, actually reads the reviews, called me up and let me know he looked at video and talked to his employees, some of whom were new and being trained. Daniel took responsibility as the manager of the store and professional conduct of his employees. I've never had a problem with work done by Pep Boys, though I di take Mom's car elsewhere or further work. The phone call definetely brought me back into the fold. read more

So I've had some really mixed experiences with this place. I've had everything from an oil change to a brake job done here. But after the last time I went here I decided not to go back. Long story short and went in to get my brakes checked and left with a hole in my brake line. Honestly I was pissed, I spoke with the GM of the store and he offered to refund me the service, I declined and told him I just wanted my darn brakes fixed. He was courteous, fixed my brakes and that was that. My problem got fixed but I just can't trust these guys with my truck anymore. It's the only car I've got and I just never get the feeling it's being treated right here. The people are nice enough but I can never ditch the feeling there is something off here. read more

I would give this shop less than one star if I could. My girlfriend brought her car here for an oil change and they failed to even look at the coolant level (like any other respectable establishment would) and the next day her car overheats, leaving her on the side of the highway for two hours. I don't expect world class service with a simple oil change but at the very least they could have looked at the coolant level during their "vehicle inspection". I am never bringing my vehicles to this shop again. These mechanics should not be trusted, even with the most simple tasks. read more

Needed a tire fixed because of a nail issue. I pulled in without an appointment, and told them my problem. All the vehcicle garage stalls were filled, so I thought It could be a long wait. Two men immediately walked me to my truck and examined the tire. One gentleman said it may be an hour. However, the other man said,"I will take care of it now." Fifteen minutes later I was on the road. Cost:19.99. Excellent service, friendly and professional. I have also stopped by for air in my bike tire--always accomadating. I won't go anywhere else. Super experience and super people. read more

Bad customer service, called ahead and they said they can do an oil change and told them i would be there in 20 mins due to driving there. when i got there they denied my service and said they don't have time to come back tomorrow. bad customer service to there guest. horrible . read more

I had a great experience getting all four tires replaced and aligned. They even had a deal buy three tires get the fourth free. They were able to take me as a walk in on a Saturday afternoon and had my car ready for pick up in a couple hours. I definitely would come back again. They care about their customers. read more

I needed a battery and to get to my appointment ASAP. The service department was courteous and quick! Thank you!

never going back here again! had to go back three times, and they still didnt fix my car! on top of all that, one of the mechanics actually had the audacity to argue w me. screw these people and this company as a whole! theyre just stealing from you. read more

Don't bother making an appointment for an oil change your still going to have to wait an hour or 2 before they even get to your car. I'll be thinking twice before coming back. read more

I was taken advantage of by a former Pep boys mechanic, He took me aside and said; "in the future, don't come to Pep Boys, I'll do the work myself for less than half the price they charge". I wasn't interested in that. However, when I drove my car home, I noticed the heater wasn't getting hot and when I stopped at a light, the heater began blowing cold. My heater worked perfect before having my car serviced, it was blatently obvious the mechanic did something to earn some money. I dropped the car off the next day, they said they found engine sealant in the radiator and removed it. The heater never did work right but I was so pissed, I didn't go back, and the weather warmed up and I forgot about it. The next winter, I remembered but a year had passed, I figured, they wouldn't do anything. another winter came and I was more pissed off so I went in and explained to the manager Pete what had happened. At first, he did what any manager would do, deny what I was reporting. We even got into a heated argument and he finally said, bring in your car and we'll have a look. They spent two hours diagnosing and replacing a thermostat at no expense to me. I was FLOORED. I highly recommend you use this Pep Boys on Mchenry read more

Counter Ladies are cool.. They have good selection.. Service Techs are pretty much socially retarded or over worked but either way wouldnt let them fix a flat tire. read more