Cancel

    Open app

    Search

    Pep Boys

    2.1 (237 reviews)
    Closed • 8:00 am - 7:00 pm

    Services - Pep Boys

    Auto battery and fluid recycling

    Auto battery or electrical system repair

    Auto brake repair

    Pep Boys Photos

    You might also consider

    Recommended Reviews - Pep Boys

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

    Reviews With Photos

    Misdiagnosed for $2,016, paid for parts I didn't need. I grew up in a household of mechanics and know my way around a vehicle. I came to this shop purely paying for convenience because I was on vacation 500 miles away from home with my family and didn't have my tools or a garage. Instead of receiving professional service, I experienced a clear case of predatory misdiagnosis and sloppy workmanship. I was told I needed a brand-new radiator and thermostat, quoted at $2,016. I authorized the repairs out of necessity because my family was stranded. When I returned at 5:30 PM to pick up the vehicle, it was actively leaking coolant in their parking lot. Only after they pulled the car back into the bay did they realize the true issue: a defective radiator cap. They replaced the cap, and the leaking finally stopped. However, the store refused to refund me for the expensive radiator and labor I did not need. To justify the charge, they claimed I had a "pinhole leak" in my radiator fin. Any competent tech knows that a leaking radiator cap will weep fluid down the filler neck and side tanks, pooling at the bottom and creating a "wet corner" on the radiator. This is a textbook misdiagnosis--they saw a wet corner caused by the failing cap, failed to test the cap, and unnecessarily replaced the entire radiator. Had there actually been an active pinhole leak in the core, the vehicle would have overheated or sprayed constantly during my 15-minute drive on the interstate to get to the shop, which it never did. The absolute smoking gun: My official invoice explicitly states that the shop would pressure test my radiator cap. Not only did they fail to do this, but the staff openly admitted to me that they do not even own a radiator cap pressure tester in this store. They charged me for a diagnostic test they physically could not perform, which directly led to a completely unnecessary $2,000 repair. Furthermore, the communication was completely dishonest. During the day, I was explicitly told two different times by staff that my vehicle had passed the pressure test on two different tests. When I confronted them about this later, they completely denied it ever happened and claimed they didn't know who would have said that to me. It is incredibly obvious that a major diagnostic mistake was made due to a lack of proper equipment, and the shop is trying to cover it up at the expense of a stranded traveler. To top it all off, the pride in workmanship was non-existent. I had to explicitly ask them to put my skid plate back on the bottom of the car. They also left the rubber weather stripping seal under my hood completely twisted with broken plastic retaining pins. While they eventually refunded an unauthorized extended warranty they snuck onto my bill and offered a small credit for the broken pins, the store is still refusing to refund the money spent on an unnecessary radiator and the labor to install it.

    See all

    3 months ago

    Overall decent experience! I got a flat tire and had no spare so they helped me get a replacement and fixed in a decent amount of time.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of K C.
    0
    23
    0

    4 days ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Fantastic service! They squeezed me in on a hella-busy day. My little car is zooming again!

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    8 months ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 2
    Love this 1
    Oh no 2

    2 years ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Don't bother, these people are incompetent and your appointment will most likely not be honored. Terrible service.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Customer service is a joke. They gave me the runaround, flat out lied to me actually, and could hear them bad mouth other customers.

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    A big thank you for the 5-star rating! We appreciate your business.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of F J.
    1
    55
    6

    6 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of M. S.
    458
    25
    7

    8 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 6

    Ask the Community - Pep Boys

    Review Highlights - Pep Boys

    “My car battery was close to death and I had to get to work.”

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Pep Boys - autorepair - Updated September 2026

    Loading...
    Loading...
    Loading...