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    Pep Boys

    3.0 (236 reviews)
    Closed 8:00 am - 7:00 pm

    Services - Pep Boys

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    18 More Services

    Fuel system cleaning

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Pep Boys Photos

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    Recommended Reviews - Pep Boys

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    22 days ago

    Luke and the staff at the Chico Pep Boys are amazing. They have gone above and beyond! I highly recommend them. Thank you so much.

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    Photo of Pep Boys S.

    Pep Boys S.

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    3 months ago

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    1 year ago

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    1 year ago

    Should not take 4 hours for a smog check. Do not come here. The guys were nice but so slow.

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    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 2
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    6 months ago

    friendly customer service, service was quick, and well priced. Would recommend to friends and family.

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    Pep Boys S.

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    1 year ago

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    Pep Boys S.

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    1 year ago

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    Pep Boys S.

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    6 months ago

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    Pep Boys S.

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    11 months ago

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    Pep Boys S.

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    7 months ago

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    Pep Boys S.

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    2 years ago

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    Pep Boys S.

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    1 year ago

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    Pep Boys S.

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    1 year ago

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    Pep Boys S.

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    6 years ago

    Helpful 3
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    2 years ago

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    1 year ago

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    2 years ago

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    Pep Boys S.

    We appreciate the 5-star rating!! Thank you for your business!

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    5 years ago

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    Pep B.

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    3 years ago

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    3 years ago

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    4 years ago

    Edited my poor review as Monday morning's customer service was drastically different from Sunday's and is attempting to make right!

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    Pep B.

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    4 years ago

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    Pep B.

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    6 years ago

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    Pep B.

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    7 years ago

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    Pep B.

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    5 years ago

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    Photo of L L.
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    5 years ago

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    Pep B.

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    5 years ago

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    5 years ago

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    3 years ago

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    Pep Boys S.

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    3 years ago

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    4 years ago

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    Pep Boys S.

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    Photo of CJ j.
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    5 years ago

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    Pep B.

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    12 years ago

    Helpful 2
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    Photo of Sue B.
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    4 years ago

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    Pep Boys S.

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    5 years ago

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    Pep B.

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    Photo of Dave W.
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    4 years ago

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    Pep Boys S.

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    4 years ago

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    Pep B.

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    7 years ago

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    Pep B.

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    5 years ago

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    Pep B.

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    6 years ago

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    Pep B.

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    Page 1 of 6

    Ask the Community - Pep Boys

    Review Highlights - Pep Boys

    I thank Tim and everyone at pep boys for being so genuinely nice and making my holiday even happen.

    Mentioned in 26 reviews

    Read more highlights

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    Oil Changers & Car Wash

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    These guys have consistently provided me with fast and efficient services for years! Trend…read morecontinues today when I went in for service and had another stellar experience, courtesy of technician Leonard. Leo firstly greets his customers with a genuine smile, made me feel welcome and in good hands in this professional environment. I was provided with additional information, clarifying possible services my vehicle required and the "whys" behind them. Managment (woopsy I didn't catch the name) was also very kind, informative and makes it a point to connect, and check in, displaying excellent customer care. In no time I was back on the road, my vehicle running smoother, feeling good about what I paid, as opposed to what it would've cost me at a dealership. I will continue to utilize Oil Changers for vehicle maintenance in the foreseeable future, and would highly recommend!

    I used to get my oil changed here and I thought they did great work, but I recently went to have my…read moreoil changed in my Dodge Ram Diesel and there was a totally new crew who didn't seem to know what they were doing, so I left. I went home and changed my own oil and found that the oil level was [way] overfilled. In other words, the last time I had my oil changed at Changers, they way overfilled the oil. Additionally, when I had my oil changed, I had my fuel filter and water separator changed. I went to change these myself and it took me nearly an hour to get the filter (engine filter) element out of the housing. This filter has an oblong opening so the filter element should fit in only one way, but apparently the guys at Changers just jammed the element into the housing; literally shoving a round peg into a square hole. I have changed these hundreds of times, and they should be very easy to just grab and pull out. In this case, I had to get a plyers on the element and work as hard as I could to finally get the element out; ridiculous! The water separator was even worse! This is like an oil filter. It only needs to be hand tightened. Again, I have done this procedure hundreds of times and normally all I ever have to do is put an oil filter wrench on the separator and it easily comes loose, then replace the separator and tighten hand-tight. In this case, I had to fabricate a breaker bar that I could fit into this area and use all my strength (I am strong) to get this loose. These guys must have tightened this up with some kind of wrench. I have never seen such shabby work in a so-called professional shop. I would not recommend this establishment. Give them a chance and they will damage your vehicle.

    Lube Express

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    got an oil change here... Went to Subaru for an unrelated…read moreissue... Subaru took pictures of an incorrectly installed oil gasket and repaired... Reached out to the owner with the information and requested a refund... Owner blamed me and refused to refund my money... now I have to go to court for their lack of proper installation that could've been VERY costly if not caught. I'm surprised they aren't willing to do the right and honest thing and are making me sue them. Frustrating and time consuming. see you in court Charles Ganzer!

    Omgoodness ! I absolutely love this place and these fellas that work / run the business . So…read moreefficient, courteous , professional, time efficient , cost efficient, skilled , and so much more .... Did I mention .... how kind and helpful all of them are ?!? !!! Because THEY ARE !!! They go above and beyond by providing all the extra touches while in the service bay , all with a smile and a chuckle . Can you have a better environment as a customer and or staff ???? Nope ,! They certainly set the bar high! !!! My only complaint or suggestion of a way to make it better would be ... if they could do every point of services in/on all my vehicles), I would trust and go to them , in a heartbeat. And yes I am just a loyal customer lol . But they always wow me ! So why not share the goodness. Thanks a ton fellas !!!! Rickey , Chay ,Phillip , Sergio , Ghat you all are so stinking awesome , every time !!!

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    Westy World

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    An unparalleled experience. Unicorn service. Can I give 6-stars? Honestly, read this…read more.. Day 1, Saturday, of a four week road trip, we drove from SoCal to Pleasanton, CA and heard a clicking sound coming from the rear end once we were off the freeway and could hear again. Since we were picking up our caravan partner and heading north, we needed to find a mechanic in NorCal, along our route and nearby. We used the VanAlert app (must have!) and found Westy World in Chico. I called the number (Saturday, remember?) to leave a hopeful message that they may be able to squeeze us in on Monday for a look-see. I couldn't leave a message because Brian answered! As we discussed the issue, Brian offered to stop-by Pleasanton on SUNDAY, after a nearby Van drop-off. We met at a roadside parking lot and Brian crawled under the van to find and definitively diagnose a broken axel. If this was the end of the story, I am sure you would agree that this is a once in a lifetime automotive and humanitarian experience. It has had such a profound impact on us that we use it as the measure of the Golden Rule - we try to treat others the way Brian treated us. But the story goes on. From the parking lot Brian rallied his team back in Chico to set up an appointment on Monday to repair our axel. We are pretty sure that Westy World was not keeping a time slot open for that Monday to address our emergency. So all the other projects must have been put on hold to make our emergency their emergency. As we agreed in the parking lot on Sunday, we covered the time and expense for Kyle to DRIVE FROM CHICO TO REDDING AND BACK on Monday morning to pick up the replacement axel. When we rolled into Chico Kyle jacked up our '87 GL and completed the repair before we could finish out lunch. Everyone was mellow, untroubled, kind and very knowledgeable. What a great mindset to calm us in our moment of flexing. After our trip we checked in with our local mechanic, who verified two things: the parts used (from Burley Motosports) were the best available, and Westy World charged us as though this was a regularly scheduled appointment - no emergency premium! It is an honor to have had this experience and to have Kyle and Brian in our world. Thank you both and everyone else at Westy World that was affected by our incursion.

    Brian, may not remember me, but I remember him. His quick response to my desperate inquiry…read moreregarding my Ford E-350 in desperate need of exhaust manifold gaskets, and quoted price was much appreciated. Though it never came to fruition as someone wanted to buy it from me, I wish now I had not sold it.I wanted so bad to make a custom designed Van Life vehicle. But, guess it wasn't to be. But I have another project that needs a mechanic like Brian. Reviews are top notch, so here we go...

    Pep Boys - autorepair - Updated May 2026

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