I ordered tires online and recieved easy to follow updates and instructions for the timing and…read moreinstall. Leonardo took care of me and made the whole process easy. I also took my wife's care in when she had an emergency flat which Aaron helped out with even after hours. so apologies for keeping you guys after hours and huge thanks for making sure we were taken care of!

Bait and switch tire service. Wanted to bring in my Harley Trike. Called ahead to make sure we were…read moregood and on the same page. Yes ma'am! Bring it in! Arrive and got told I have to take the tires off the trike myself. That is ridiculous! Would never go back!!

Took my f250 in for a complete rear brake job and was quoted an already great price…read more... Found all I needed was a brake adjustment, quoted an even better price. Work done. Honest people work here. Customer for life. Highly recommend. Why go anywhere else?

Had a blowout on my left rear tire at 1:30am on South Ave between Corning and Chico, it was…read more29degrees out and freezing cold. Thankfully able to pull over safely and change it to the spare donut. Today, Sunday, expected not to find any tire shops open, and but there were actually 3 places open. Called all 3, and spoke to Sam at Chico Tire & Wheels several times before opting to go with them. They were even $80.00 cheaper per exact tire, than Costco, and a Costco couldn't get us in for 2 days! We showed up, they gave us several options, we went with the Goodyear, and they had us out of there in 30 minutes. Everyone we came in contact with was super helpful, knowledgeable , and patient. If we ever need tires again, we will definitely be going back, and highly recommend you do too!!

It's been a few months since I had these folks install my new tires, and they just texted me to…read morecheck on how well they are performing. We'd be a lot better off as a society if all companies were doing this. It's what real customer service looks like.

Have used them before without issue but today seems to be different, hope this isn't the new…read morenormal. 8:30 appointment for 2 trailer tires. After 1 hour 45 minutes I'm still here waiting. While waiting I have had multiple people come in after me without appointment and leave with their service done. Sounds like they are busy today, but with an appointment I would have thought that my job came as priority over drop ins, guess I was wrong. Finally just left after two hours. No explanation from the staff on why it took so long or an apology or anything.

Stopped by for a quote for four tires and alignment. Dropped it off the next day and received my…read morecar in a timely manner. No appointment was needed, which was convenient. The service was great and would definitely recommend and go back. Thank you!

As a rule, fair service, but today as I passed by there was a homeless man with missing fingers,…read morepossibly a deformity or previous accident and a recent injury because he fell off his bicycle in front of Bob's. He was almost to the middle of the road on Rio Lindo. I am handicapped myself, so I pulled into Bob's and asked if they could please help this man. They told me they were busy and to move my car because another customer needed to move. I left my car running and hobbled out to help this young man. He had groceries that obviously came out of the trash. I got a bag from my car and helped him myself. My sister said one of the men who worked at Bob's called me an "asshole". The young man who fell was struggling to get up and not one of these 4 employees who saw him tried to help him. I did go into the business and told them they should all be ashamed of themselves. I wonder if they would treat a fellow human being this way, how well do they care for our cars. I will never go back, and I will encourage others not to go back. What has happened that people won't help others in need. Why wouldn't someone take a minute to help him, at least help him out of the middle of the road in front of their business. No stars for Bob's. The manager said he had no idea this happened, and maybe, but what about the other 4?

We will definitely be return customers. My son needed new tires for his car, we just walked in and…read morethey had the job done well within an hour. They assessed the vehicle and showed me of the various maintenance that should be done in the near future but didn't try to push their services on me, which I really appreciated. They also have a street vendor on site so you can grab a bite to eat while you wait!

Nice guys, helpful, super reasonable price for four new tires and balancing and whatever else they…read moredid ;) Shop at small local places not big corporate chains, people!!!

Called in 30 mins before they closed. I had a flat tire and needed a quick tire on a budget. They…read moresaid to come right over. In and out in 15 mins. Fair pricing and stellar service. I'll be going back no doubt. That's how you run a business.

7 different people I spoke with all recommended Quality Used Tires for the price, quality of work…read moreand exceptional customers service. And they were not wrong. If you're in the market for new or used tires, do yourself a favor and go here first before going anywhere else. I was helped immediately and I was in and out of there in less than 40 mins. Super stars! Thanks again for your wonderful service!

I just had a terrible experience at this Les Schwab…read more It was by far the worst experience I've ever had in the nineteen years I've been patronizing Les Schwab. The first time I ever visited Les Schwab was when I was pregnant with my daughter, who recently turned eighteen. I had a tire go flat, and my daughter's father told me Les Schwab would fix it for free. I said, "Really?" Fast forward to this morning, when a tire that I recently purchased from Les Schwab popped on the highway, putting my life in danger. Fortunately, I happened to be approaching a pullout, which I pulled into. I called AAA, and had my car towed to this Les Schwab. The only reason I chose to have my car towed to Les Schwab, at this point, was because these tires were still under warranty. I just purchased these tires on August 15 2025, and have only driven them about 20,000 miles. The tow truck driver left my car where he's supposed to, and dropped off the keys. After a few minutes, I decided to take a walk. When I went outside, I was shocked to see a Les Schwab employee driving my car all the way across to the very furthest port away, a distance of about 300 yards, on a completely flat tire that was flat to the rim. I would never do this myself. I had taken care to pull over quickly so as to not damage my rims. After a few more minutes, I was informed that even though my tire was under warranty, they would not be replacing it for free. They tried to blame me for the tire popping because I hadn't had my tires rotated with them, even though I had them rotated twice at Walmart. They tried to sell me a tire for $250, saying it was the only one they had in stock. I told them to put the spare on so I could leave. I sat down and started writing a Yelp review. I'm pretty sure they saw me. At this point another employee called me back up and said that actually, they had just found a used tire upstairs for $35. If I wanted they could put that on just to get by. MY TIRES WERE NOT EVEN HALFWAY THROUGH THEIR WARRANTY AND THEY POPPED ON THE HIGHWAY FOR NO REASON. I SHOULD NOT HAVE HAD TO PAY ANYTHING. I told him I was really upset and planning to go buy new tires elsewhere. He made no attempt to save the sale. I paid $38 for the used tire. I was literally on my way to Chico TO BUY TIRES. I was already planning to replace my back tires today. But after that? You can bet your bottom I'm on my way to have it done somewhere else. I'm planning on filing a complaint with the BBB to ask for a refund on the full price I paid on these tires on August 15.

went in unannounced, just to get a quote for new tires and an appointment for installation later in…read morethe week... they had the tires I wanted in stock, they were cheaper than I expected, they said "we can do your car RIGHT NOW" -- I asked how long would it be, they said an hour, I walked across the street and had a burrito at Los Tapatios, came back after and the car was done in 45 minutes; the shop was full when I got there, but for some reason I got VIP service. I've done business at many Les Schwab Tire places from here to Sacramento and in between, but this shop on East Avenue gets an extra special gold star... since I'm in Chico forever now, this will be my tire place! the staff was exceptionally friendly (and recommended the restaurant across the street, which also has a stellar ice cream parlor too)

When we called several tire shops for quotes on a specific tire size, they had a reasonable price &…read moreaccurately gave a one-hour estimate. From the time the tow truck deposited my car in front of the store till when I drove away, it was about 50 minutes (at noon on a Thursday). Very pleasant counter staff, $125 for a new tire with labor included.

Always a pleasure working with them! Friendly and efficient - it's nice to be greeted with a smile…read more I would recommend them to anyone looking for help with tires or service. If they aren't busy you might even get your flat fixed right away :)

Terrific customer service. Called, 20 minutes before closing to ask if I could do a walk in tire…read morerotation... Without hesitation he said, "as long as you're in before six... Will take care of you"... and they did. They got the rotation done super fast and genuinely and he seemed interested in terrific customer service. I was happy during my purchase of my tires if you years ago I've been very happy with the follow up service since then. Great job.

I came here 2 months ago to have my brakes replaced- I thought it would be pretty simple and not…read moretoo expensive. first, they make you replace everything, not just pads but also calipers and charge full price. I did pay way more than expected, but that's not at all... only a couple weeks later my brakes were making LOUD metal on metal scraping noise and thunk noises and brakes were barely working. I was terrified my car was going to be in an accident thanks to brakes I thought I'd already replaced. Went back to the store- turns out I paid $500 for the mechanic to have done NOTHING. Thankfully, the new mechanic actually did replace my brakes like I already paid for but I couldve been in an accident. Worse experience ever at a tire center. i will NEVER be back

Christine was very kind and helpful, making a sometimes stressful experience a delightfully…read morepleasant one

Very Friendly and got me approved in minutes without hassle this has honestly been one of best…read moredealerships I'm ever been too and would recommend this place to ANYONE looking into getting a great affordable car !