I just want to say that despite what other reviews say the receptionist there is very friendly and helpful, we were joking some while she took my car in for service. They value their customers and treat us well. This is my new go to auto repair shop. They have good prices and don't try to overcharge people for the services they provide. I would recommend them to anyone looking for a quality mechanic with reasonable prices read more

Front office staff are cold and rude. I thought maybe they just needed a second chance so I took my wife's care in again and this time, she came with me. Got the same cold, rude response, no eye contact. Felt like she hated her job. We'll never be back!!!! read more

This place is the best! They have excellent customer service, competitive rates for repairs and best of all they are an honest mechanic shop. They will show you exactly what they did, what parts they replaced and if something does not need to be done, they don't try to upsell you with a service you don't need. They replaced some headlight bulbs in my wife's SUV and one burnt out in about a year. They replaced it under warranty with no hesitation at all. They have done small jobs like oil changes for us and larger jobs like 100K mile services and suspension replacement and the work is always done right and in a timely fashion. I can not stress enough that I absolutely believe this is the best shop that I have ever worked with! read more

Excellent service! Their service writer are extremely communicative and informative. Highly recommended. read more

Very rude receptionist! Your automotive guys may be great but your receptionist was so rude that we left & don't plan to return

Highest recommendations for the kind, honest and extremely capable team at C & M. They take excellent care of our vehicle and even sent us a thank you with a gift card for coffee! read more

Great experience! Easy to communicate with. Really liked their quoting process, very modern compared to most auto places. Completed on time and kept me updated on changes. Office staff is awesome. They gained a loyal customer! read more

I would recommend C&M automotive to anyone ... they do an excellent job on your vehicles quality technicians they can take on pretty much any job that I have seen so far and they value there customers read more

I've been using C&M Automotive for for well over a decade. Terry and staff provide excellent service in a warm and welcoming environment. They are honest and kind. They are generally laughing and smiling. I wouldn't go anywhere else. read more

Caring, honest, good prices. The my also have a very welcoming environment with toys for the kiddos, a cozy sitting area, and really cool collectibles on display. Thank you c&m! read more

I'd been through a few different mechanics in Chico, but there's nobody I trusted my vehicle with more than Terry at C & M. The shop is clear at the far edge of town, near the airport. I lived in almost the opposite side of Chico but didn't mind the trek one bit. This is a very clean facility which is a rarity among local auto shops. The waiting room is immaculately tidy and the service bays appear to be orderly. Customer service here has always been a step ahead of the competition, too. The staff here are busy but always made an effort to greet me with a smile. Terry had done a number of repairs on my old Honda and I truly felt that the work performed was fair. I was always given an explanation of the issue along with a few different options I could take. As I was a college student at the time, I consistently appreciated how my tight budget was kept in mind. This shop is honest to a fault and I know they'd never make me pay for something unnecessary. I don't live in Chico anymore. If I did, though, I'd wholeheartedly use C & M for my automotive repair needs. Thanks for the great service! read more

Amazing business and great service. They were very accommodating and really took care of me. They have a lifetime customer!

These guys are awesome, you can always trust them not to overcharge you and they do a great job. Having gone here for years I can guarantee the previous "wooden stick" story is exaggerated or out of context, (not to mention knowing these guys they would have corrected it for free). Can't vouch for window service, but if you have an issue with the ENGINE, they will fix it and fix it right. read more

This business does not operate honestly. I caught them lying, unnecessarily replacing parts, and inflating the labor.. I would not follow their recommendation and I would negotiate carefully with them before letting them start any work.. read more

I grew up in an auto shop and am now a 40 year old banker. The reason I go to C&M is that they do business based on relationship. They take care of you, work within your timeframe, and sometimes do not even charge you for minor issues. I have been going there for over 15 years and have ALWAYS received top-notch service and have been 100% satisfied with the outcome. If you plan on fixing your own car, you should understand that diagnostics are part of narrowing down the issue. Leave it to professionals rather than rolling the dice like a previous poster stated. If you are going to get tires rotated, the only free places I know of are tire stores where you purchased them, MOST other businesses charge, why would they do it for free? Sorry, I just hate it when people leave bogus reviews... read more

So glad my family and I found this shop. I have teenagers and we're taking all of our cars here from now on. Amber is friendly, responsive and professional. The work performed by the mechanics is top notch and we always feel like the price was more than fair. I'd recommend this shop to anyone. read more

I've been taking my Jeep to C&M for 6 years now, and they've always been friendly, helpful, and thorough. They make sure you understand all angles of a particular problem and offer options. I can't say enough good things about them. It's been quite a few years since I found a mechanic that I've trusted this much. read more

This is an awesome repair shop. Personable office support folks who know the world of auto mechanics...so when you talk to a staff member, you are getting an accurate assessment of what the mechanics will do. Prices are very reasonable...and the C&M folks want to watch out for you and your money, so they are honest about what you need and what you might plan for in the future. Their work is always first-rate...I never have had to take a care back to have something checked out. C&M is the way an auto shop should be: trustworthy, honest, and helpful. C&M receives my highest praise. read more

I grew up in a shop and know a good shop when I see one. THey have been taking care of my family and I for the past 15 years. They have always given us great pricing, excellent turn around times, and family style service. The poster above may not understand how diagnostics work, you usually cannot just pinpoint an issue and say "this is exactly what is wrong" if it is linked to a chain of issues, therefore the need for a professional to look into the issue and replace the part. If you want to go cheap, then this is what you run up against. However, C&M would have been able to take care of the issue and make it right for you if you allowed them to. Don't skimp on something as important as a car, get it done right and don't complain if you plan to save money blows up in your face. read more

Chose this place solely on yelp reviews and was not disappointed. Fast, professional service. Even got a follow up letter just for getting my vehicle smogged, inquiring about questions or concerns. Great place with conscientious employees. read more

Love C&M Automotive! The staff is very friendly and they have always taken good care of me and my car. Among other services, I get my oil changed there, and not only do I feel good about supporting a local business, but they have a terrific "Buy 4 get 1 Free" promo for their oil changes! I feel their prices are fair, and they give me a fair assessment and fair advice. Several years ago, right after I got my used car, my check engine light came on. I took it into C&M, and they ran a diagnostics and told me what the problem was and that it was likely covered under recall or the dealer's warranty. Not only did they not charge me for the diagnostics, but they gave me lots of advice on how to talk to the dealership and make sure I was taken care of. the repair turned out to be covered under the powertrain warranty and cost me nothing out of pocket! I appreciate their awesome customer service and friendly attitude and always refer them to friends and colleagues. read more

I have had wonderful experiences at C&M. The people have been great and my car has been fixed in a timely manner at a fair price. I have referred my friends and family to C&M too. read more

Wonderful customer service!! These guys really know what they are doing!! I brought my 2005 Jeep grand Cherokee in while on vacation in Chico. my windows stopped working and it was hot outside. They got me in quickly and figured out the problem in no time at all. The cost was reasonable and they fixed my problem. I would recommend C&M to anyone who doesn't want to have someone guess at a diagnosis. Great shop!!!!! read more

It is not often that I write a review, but when I do, I really stand behind it. I am writing what I told Terry yesterday at C&M. He is always so honest and upstanding, and I appreciate taking a car there knowing he will do the right fix and not overcharge. I have since told family members and friends to go there. As Terry said, he sees his customers at the grocery store, and he has to live with his reputation. I like he is part of our community and stands behind his work. Just want to publicly pat this one on the back and encourage others to feel confident in choosing C&M. read more

I came here because AAA recommended them. They were able to get me in the day I called. I was expecting a gross auto shop but was surprised how clean it was and was greeted by a young girl, was a nice change opposed to a brash man. I was told they would look at my car and call me, a couple hours later I got a call from a girl who was very knowledgable about cars and explained what the problem was and my cost to fix it (very reasonable). About an hour later my car was finished and it cost exactly what they said. I had a very pleasant experience and my car is running well, will take it back for my smog check when it is due. read more

They overcharge for just about anything, one of the most expensive places anywhere to get an oil change plus they charge for services that are free elsewhere such as tire rotation and brake inspections. read more

They do not care about customer service. I came to this dealership on a referral from a family member. I towed my vehicle down there since it was in a good location and right down the street and dropped my key off in the drop box, which is convenient. However, we had to pay for the diagnosis and were given a repair cost quote. Since we just wanted to know what was wrong with our vehicle so we could fix it ourselves we paid the diagnosis fee and went ahead and purchased the part brand new elsewhere. However after replacing the part that C & M told us was the reason for the vehicle problems our vehicle still did not run. Clearly we were angry about having to pay for a wrong diagnosis and we were told "you have too many people looking at your car!". We actually had 1 person (who was a mechanic for over 20 years) look at it and the part that we were told was broken was actually not broken and had nothing to do with our issues. Extremely poor customer service, which would be fine if they knew what they were doing. We did get a refund for our diagnosis cost which was the one good thing. But if you care about how you're treated, look elsewhere for a repair. Btw, we were pleasant during the entire process and still got the big old middle finger from these guys. read more

I have been going here for about 4 years and could not be happier with the service and prices. They are always great with all communication and letting me know what is going on and what my options are. Other members of my family have started coming here and have been saved a great deal of money by coming here for a second opinion from other auto shops. In fact they drive up from the Live Oak area just to have their cars serviced. Terry the owner is very honest and knowledgeable!!! read more