A little slow and a tad pricey, but convenient, and I keep going back.... so 4 stars this time I'm getting 4 new tires. Told them upfront not to try and up sell me, I live in NYC, and don't use the car regularly. They obliged. 4 tires mounted and balanced $351 for a VW (basic tires) for $100 more, they'd do alignment. I opted out because I could care less, lol. Last time I got all new brakes, it was close to $1K. I thought that was a lot, but then again, what do I know? read more

Crystal at this location is the best! I have an older company van that goes to some far out sites, gets heavy use, and needs regular care attention. Crystal always negotiates fleet services without a problem, whether it's for an oil change or state inspection, or something particular, like needing a look at the brakes. The mechanics in the shop are friendly and will answer my questions, making sure I feel safe out there in the wild. I'll be coming back to this 4th Ave Pep Boys whenever I need to! read more

They saw my one star review for an awful and overpriced oil change and encouraged me to email their customer service. I wrote their customer service and got a complaint number but nothing else after two weeks. read more

Terrible terrible terrible. DO NOT BRING YOUR CAR HERE! they are a complete rip off, will tell you things are wrong that are not, try to get you to spend as much money as possible, and have terrible customer service. These people told me I needed to spend thousands on repairs and I got a second and third opinion from local mechanic and dealership and what they said was total crap. Do yourself a favor and don't give these folks a penny. read more

I'm filling a proper complaint now and will work on getting a refund but I brought my car in for new tires and an oil change a couple of weeks ago. I had to go back 5 minutes later because I realized the mechanic had missed 2 lug nuts on one wheel and 1 on another. Also on the second wheel were two rusty nuts in place of lug nuts. Ultimately 5 lug nuts short of what I brought it in with. Also missing were my chrome dust cap covers. I went back and the mechanic had the dust caps and the store replaced the lugnuts. Today I went to my regular mechanic to get my brakes changed and they told me and then showed me that the oil was black and the filter was old and rusty. They hadn't changed the oil even though they had charged me for the service. DO NOT TRUST THIS PLACE WITH YOUR CAR. SAFETY IS TOO IMPORTANT. read more

This was my go to place for over 10 years. But the last few times I've gone the customer service has not been stellar. I made an appointment and I've been standing online for over 20 minutes. Employees come and go at the register but they are not rushing to help anyone. One guy went to the register to check his hours. Disappointed in the place I used to recommend to friends. Sigh. read more

I went for a state inspection and it turned out that my fuel tank line was busted, and at first it was quoted to be that it would cost an exorbitant amount of money to fix due to the labor. Pep boys (Dwayne, specifically), realized I was stressing out because I was not expecting this, and he helped me find coupons and other things to decrease that cost SIGNIFICANTLY and prioritize repairs that would allow my car to pass inspection. I will forever be grateful for that, he has no idea. This place really cares about customers, been coming here for years! read more

I just recently bought 4 tires Cooper adventure by this time 2 tire no good because outside and inside Babel , actually tire was expired this no good and they didn't change also so please carful from pep boy read more

A representative from Pep Boys contacted me and was genuinely concerned about my experience. I explained what had transpired and said someone would get back to me. After one day, Ray the assistant manager of the Pep Boys I visited contacted me, he was very apologetic and wanted to make things right. After my experience with Pep Boys corporate contacting me as well as Ray, I find myself forgiving and forgetting about that particular incident. I want to thank Pep Boys and Ray for making the effort to make things right and to hear me out. I really makes a difference when you have a bad experience in an establishment and they either rectify the mistake or and acknowledge it. Thank you again... I will be a Pep Boys patron. read more

Very cool and friendly, and my car was ready in less than 1/2 hour for a car inspection with no appointment.

Absolute WORSE work I have EVER had done on my car! On or around May 11, 2021 I took my car in for a simple OIL change! Almost $400 later they insisted I needed new front brakes & struts! Here I am November 8, 2021 and I learn they completely SCREWED UP MY DAMN CAR!!! They left a piece of metal in my car that apparently is causing a huge problem! Here is the kicker...I had someone take it to Pep Boys this morning...JUST TO SEE what they recommended! I took it to 2 different mechanics today & they both said the EXACT SAME THING!! PEP BOYS F'n SUCK! I have a coupon for a free oil change after my HORRIBLE experience with them in May. I DO NOT EVEN WANT A FREE OIL CHANGE FROM THESE INCOMPETENT IMBECILES! read more

Pep Boys - That's what they left in my damn car!!! A metal pipe hanging when they changed my front brakes!!!! - Auto Repair Near Me - Brooklyn, New York

I came at 9am with an appointment to change my tires. They lost my keys in the process and didn't find it until 3pm. Once everything was said and done, I left with my car at 4:30pm. 7 hours and 30 minutes for a tire change. I have yet to see if they even did a good job (only time will tell). Only thing good about this place is Cedrick. He was courteous and helpful. Aside from him, everyone seemed disorganized, impatient, and unhelpful. Never visiting this place again. Stay away!!! read more

I was a little skeptical about bringing my car here as the reviews have been, eh, we'll say mixed at best. I also found a coupon for an oil change so that may have swayed my decision. I made an appointment online which was suuuuuper easy and convenient and received confirmation emails. I def recommend making a reservation but they also offer a drop off service. The day I brought my car in it was just a tad unclear where I should put my car. Should I park in the lot and go into the regular store? Should I park in front of the service garage? etc. A worker must have seen my confusion and approached asking if I was getting service there. He said I could leave my car where I parked it and directed me where to go. The customer service rep at the counter was very friendly and helpful. I informed him that I would be waiting and he told me I was welcome to stay in the waiting area while my car was being worked on. The waiting area is just a small semi-room with black chairs lining the walls. No TV's, magazines etc. Not the most inviting but you are welcome to peruse the store to perhaps go to the neighboring Staples, if you so desire. When my car was completed, when he said it would be, it was easy to check out and get on with my day. I will likely continue to get basic service done at this location. read more

My car key fob was on low battery, and not being good with electronics I hoped someone could help me with something as simple as replacing a key fob battery. I went in to parts and asked a young woman with long hair if she could help me, she told me I needed to go to the service department. After 10 minutes of waiting in that line they referred me back to the parts girl, who looked at me said "I can't open that fob the batteries are there" and walked off. She simply could have looked on her computer and looked up what battery I needed for my fob, really a simple solution. But she didn't have the decency to take the time to do that, even though there were few customers in the store. Not to mention I had my son with me. Needless to say I will not be giving any more of my money to this store or company. I'm not someone who usually writes these reviews but at a basic level customer service matters. read more

WORSE PLACE EVER!!! Brought my 4 Runner there for a leaking tire, they said, couldn't find the leak, i asked if the tire was rebalanced, they said yes, next day driving to work, my steering wheel shook the whole way, called the manager, he said he would look at the cameras, HE NEVER CALLED ME BACK, had to bring to another shop where they said that PEP BOYS just put the weights on top of one another.... WHAT A JOKE!!!!!!! read more

Poor service. Don't trust this location!! Went just for an emissions inspection and they recommended I did brakes (which are brand new), spark plugs and tune up; which I had done 8 days ago at a dealership with original parts. Sketchy... Multiple workers just doing nothing in the sales area. Poorly run store. Needs new management. read more

Made a 9am appointment on a fri for an oil change. Got there at 9am. Was told i would have to wait an hour and a half. That they make "tons of 9am appointments" read more

I brought my 2012 Ford in for an inspection. About 30 minutes later, I received a call from the "Service Manager" who informed me that I would need major work on the front end in order to pass. He claimed that I needed struts, an alignment, all 4 tires to be balanced, sway bars... When I asked for an estimate, he told me that it would be $1350.00! I took the car back, and went to my local mechanic instead. ALL I NEEDE WAS A SET OF NEW WIPER BLADES!!! Do not use these guys- They're THIEVES. I've filed a report with the DMV about their business practices. read more

Wonderful Professional Staff. Needed new tires and Matthew was quick, honest and efficient with helping me choose the proper tires for my Volvo. read more

Very bad customer service in repair and maintenance section. They would not explain what repairs were done to my car and would not explain the charges. The sales representative was very rude and dismissive. I would not take my car there again and I will never do business with Pep Boys again. I feel like Pep Boys does not care for customer satisfaction and they're only looking to make some quick money with 1 job and does not care if customers return to them again. Awful business model. read more

This place is a joke. The service writer, Sadiq and probably the mechanic who worked on the car had no clue what was going on. The car was dropped off for an oil change, inspection and look around to see what's causing the burnt smell in the car. He called back with a quote of $556 for the oil change, inspection and changing the spark plugs without having even opened the car or inspected whether the spark plugs needed replacing. Then he called saying that the inspection failed and the car needed new brakes and rotors $425, and a fuel injection cleaning $180 and said there was no smell. Had to clarify that the inspection failed because it needed new brakes and rotors only and not the fuel injection cleaning. They're all just about milking their customers. Won't be going back. read more

I dropped my car off to be serviced for an oil change under a fleet account around 3:15p. The individual who initiated the work to be done on the car stated it would take two hours. It is not 7:24p, and my car has not even been touched yet. When I inquired about why it was not done yet, they told me they were understaffed. Had I known this was the issue when I arrived I could have made the decision to take my car elsewhere to be serviced. However, that did not happen. I WASTED MULTIPLE HOURS OF MY TIME and now loosing out on money because your employees fail to communicate with customers. Yes, as a fleet account the work has to be approved and it was around 3:45 - it was auto approved because I requested the service through the company before arriving to Pep Boys! This is beyond unacceptable! There is no reason why I should be forced to have my car serviced by a company and this is exactly what happened when the option to go elsewhere because of the wait was not given to me. Not to mention this has happened several times with the same individual who initiated the service. I am extremely upset. I AM MISSING OUT ON MONEY! And I am still recovering from surgery which makes this even worse. Moving forward, hopefully you all are able to hire and train individuals who understand and can execute BASIC customer service! Because the service I experienced today was disgustingly disappointing. read more

Dropped car off to get replacement tires and was told it would be ready the next morning. When I called to confirm, it took 15 mins to talk to someone who said to get it at 2pm. I showed up at 430, was told it would be another 30 mins. But then at 5, they said it wouldn't be ready for another hour. Cut a work day short based on inaccurate information and slow service. Never coming back. Ps: finally got my car at 7pm, drove a block and discovered one of the new tires hadn't been inflated. Comically bad service. read more

NEVER BRING YOUR CAR TO PEPBOYS!!!!!!!! Last year in ATL, I bought 4 new tyres for my car because I knew I'll be driving back and forth. Last year while driving to NY, I felt vibration which seemed to coming from the rear passenger tyre. When I got to NYC, I had the rear end checked and they said I needed app. $15k worth of work. I took the car to my brother in law who works as a mechanic for Mercedes, and he said they're lying to make money. Last week, I changed the rear tyres at the PepBoys in Long Island City. during my drive to the Jersey Shore, I still felt vibration in the rear when I drive over 80 mph. Yesterday, I took the car to another PepBoy shop ( 4th Avenue in Brooklyn) and they checked my rear and said that they didn't see anything besides the rear wheels needing balancing for a separate price. I informed them that the other pep boys shop should've done the balancing when I bought the new tires and having install them,. He came back and said the mechanic did it when he checked the rear. They change course when they realised that they would have to do it for free. I'm going to have the tyres balances at a real shop. read more

PepBoys Jersey City route 440 can never get my name right on my receipt twice. I hope I never have to come here. Poor service.

I left my car at Pep Boys to have a slow leak in the RR tire repaired. I received a telephone call later on saying I "needed both rear tires replaced because they had "dry rot." I then took my car to a reputable tire shop that i have been going to for years. They found two plugs in the tire with the slow leak. They put two patches in the tire - Problem Solved! Cost: $20.00 ($10 per patch). BTW - when I picked the car up from Pep Boys, I saw normal (minor) wear on the tire, and no "dry rot." One star for the counter service (in/out) and the fact I wasn't charged. read more

Had a brake light out. On a busy Sunday afternoon, the repair was completed an hour ahead of the quoted time, plus free inspection with detailed report. Friendly and efficient desk agent made for an easy check in and check out. Will be back! read more

I had to wait a little longer than they usually make you wait, which is an eternity, due to COVID? Every single time I come here, pandemic or no, there's some insane multi-hour wait. Last time they threw away four perfectly good, months-old tires off my car. This time they threw away three of the rims. THE RIMS. I stood there for 30 minutes, the only person in line, while people milled around aimlessly. When I finally got my car back, not only did I have to get them to pull the rims out of the recycling pile, it was also immediately clear that they had done the exact opposite of what I requested - to keep the FRONT LEFT tire, the one that was three days old. Never again. read more

I dont even know where to start but im telling you guys do not go to pepboys for any work on your vehicle these people purposely tamper with things that can cause malfunctions and auto problems in your car, everytime i go to this store they do something to my car so that i can come back and spend more money on thinngs i don't need, a simple oil change can cost you a whole new engine, the first time i went to pepboys a few ago was for a oil change i ended up with a call about i need this and that and i said okay do it and it was about 1300, CAR FELT NO DIFFERENT, a day later my engine light comes on, i take it back and they said i need a catalyic converter that cost me 2,000 dollars but at that point im like this is getting weird, i go for a oil change on september 1st 2021 and waited 2 hours for a oil change, i was first customer in the store why does it take 2 hours on top of that ive always paid nomore than $40 dollars apparently my car has high mileage approximately 114,000 and when it has high mileage it requires more oil which made no sense cause its the same car same engine same fuel systm its onlh so much it can take, so i get charged 92 dollars for a oil change on a 2011 nissan maxima, fast forward to them Telling me what i need to have done i was told i need sway bar links a bg fuel clean a serpentine belt i said not today, so i get in my car and i go to work then i go home, the next day im heading to work i turned my radio on and the radio starts having a mental breakdown starts flickering im like uhh idk whats going on but hopefully its nothing, i get to work and i park my car and turn it off and then my radio turns on while the car is off, so im loke maybe it a shut up and then it would not turn off at all, so of course i start panicking because if the radio is on that mean the battery will eventually die, i left work to take my car back to pepboys i even called customer care while i was there and i started a case because this rip off been happening to me for years and i really would just agree cause i need my car so of course i want to keep it up to date and etc, so i ask Lyonel the 1 & only employee working the front desk for a manager mind you its a long ass line and the manager just in the back on the computer chillin i go back there to explain hey my radio was fine my car was fine till i brought it here and he calls the mechanic over to ask him about my radio and im like okay im clearly not going to get anywhere trying to be nice and respectful They made me feel like i did something wrong to my own car, im not a mechanic i don't know about cars so why would i just do something to my car, the radio was fine everything worked fine but all a sudden it doesnt work at all, so i ask the manager can you atleast work with me on this i would get the work done just please fix the radio, he said okay he can do that, i left the car there for the day i go back at the end of the day i see my car in the lott i walk up to see if the radio is off and it was STILL ON, i go in the store its a long line and 1 employee LYONEL and manager just in the back doing nothing, i get to the front to pay and there was no explanation as to what happened they just let me pay and go, so i had to take my car to a few of my older friends who know a few things about cars they said it has to be one of the fuses so we pulled the 10a fuse in cockpit of the car and then the radio finally turns off, so now i take a break from work and go my car i turn it on for AC and then the radio comes back on im like NO WAY, so i digged deeper and did some research online and was told to take all the AUD FUSES UNDER THE HOOD out and put them back in it will reset, so i go to look under the hood i pull the cap up and i look to see if everything is in the right slots because under the cap Theres the lay out of where everything should be and i noticed that the 15 fuse was in the wrong location and so was a 10 (i will post a pic under) and one of the 15 fuse was completely missing at this point i was lost for words because who does that tamper with someone car just so they can come back and spend money, mind you they dnt even fix radios so why are you under there playing with fuses, im making a case im going to fight this i want footage of when my car was worked on because they have cameras in the shop area, im telling you people out there DO NOT GO TO PEPBOYS read more

Pep Boys - So the way this was supposed to be is the 10 is at the bottom and there three 15 at the top as you can see they removed one - Auto Repair Near Me - Brooklyn, New York

Wow store hours 7 am, been calling since 10 after 7 it's now 8 am and not a fuckin employee can pick up the phone, called 2 different locations and same shit, I don't understand what goes on in these places. Sorry can't give a negative star but , it's like a negative 2 in customer service read more

I would like to give a 5 star review to Willy, the store manager. This morning I was stranded because I left my light on and I needed my car jumped. Willy went out of his way to help me BEFORE the store was even open! Thanks so so so much for your help! read more

Called to see how long wait was and was told to just come in. No wait. I came and found out it may have been no wait UNLESS you have Fleet vehicle. Then the wait is one and a half hours. Horrible customer service. Will never be coming here again. If you feel like being overcharged and have service done which you don't need on top of rude customer service, welcome! read more

Went back. Was quoted an hour. Dropped my car off. Didn't hear back for an hour and 45 minutes. Finally found out they found an issue that needed attention and it was going to take another hour. I will drive out of NY rather than return to this location. I've been a loyal Pepboys customer for years but this has me thinking maybe it's time to start going elsewhere. Employees behind the counter don't seem to know what's going on here they are arguing about what work needs to be done to which vehicle. Others are goofing off and hitting one another with paperwork. read more

I wish that I read the reviews before bringing a car that I was borrowing here. The check engine light came on and the car was stalling. I took the car in at 11am yesterday and only got a diagnostic today at around 12:30pm. It took 24 hours for them to tell me what was wrong with the car. It is one thing to keep it overnight to repair but not for a diagnostic. I have to pay $108 for the diagnostic. I should have known before the end of the day. They have all of those mechanics and store reps for what? Smaller places do this faster without that large fee. The repair estimate ended up being well over $1000.Given how long the diagnostic took, I could not wait any longer for them to do an actual repair. I decided to immediately call another mechanic nearby who I have used in the past and they gave me a cost that is almost half. They told me to go and get the car out of Pepboys immediately! They were shocked at the cost of the repair especially since the vehicle is 20 years old!! I live an hour and a half north of the city so I had to stay overnight at a friend's apartment at the last minute to find out that I need to take my car elsewhere when I could have done that yesterday, without the inconvenience, if they were actually efficient. Better yet, if I read the reviews, I would not have gone at all. read more

As I walked inside of the store, I locked eyes with the man behind the counter. It felt as if I knew him from somewhere, he felt like an acquaintance. We stared at each other, and internally, I just knew I could get anything I wanted from him. Blink, blink :) I got there a bit after 5PM closing time is 6PM. I asked for new tires and the deal of buy 3 get 1 free. He said "oh it's too late, you have to come back tomorrow". I wanted to cry, I was driving on a spare tire. So I said "oh no, please I need it today, I blew a tire last night" and he couldn't say no, anymore. So he said okay, we will do it. Service was excellent, got 4 new tires, balancing and alignment. All in one shot at a great price. Will be back for more service, absolutely. read more

I'm a very patient man, yet the customer service here at Pep Boys on 4th Ave consistently tries my patience. And they always win. Poor attention to communicating with the customer, along with irritating pop radio and an overuse of the heating unit. I am sweating and tired. Please give me my girlfriends car. Please oh please. read more

Pep Boys - 2 employees at the desk and 0 people being helped. Phone is ringing off the hook. This is a sign of our times. - Auto Repair Near Me - Brooklyn, New York

I came here because I know I needed my break pads changed because I could no longer stop short, my pedal was hitting the floor, I had to stomp on it, you could visibly see my brake pads were worn away, and Honda even told me when they did the diagnostics with the computer. I come here and had to argue with six mechanics and the manager to get my pads changed for over an hour. I have never seen someone refusing to do a service I'm asking for and paying for. They said they seemed fine, but again, I drive the car every day and they're not driving 50 mph and stopping short. They finally do them, they tell me I'm finished, and I check my receipt to find out they put the wrong of brake pads in! I asked for the more expensive ones and they gave me Wagner breaks. I wasted my entire day arguing to get a service I know I needed done and for them to still to do it wrong! Never again! read more

We have been going to this Pep Boys location for quite a while. The customer service is very good. We have worked with Crystal and Spencer. Always polite and attentive. We trust them our car and the services performed. read more

Do not, under any circumstance, take your car here, especially if you're a woman. My wife took our car in to get a simple part and was given the runaround for well over an hour and was jerked around by the employee with numerous phone calls only to be told this little part would be over $600. It didn't. She took it to out local gas station and got the part and got installed for $150. Pep Boys should be avoided like the plague. read more

Tried to charge me for stuff I didn't need and said stuff was broken but it really wasn't when I went to a better place