Great customer service. Staff very helpful and professional. My vehicle inspection went very well with no pressure to have any extra work done. The waiting time was minimal and Ashrauf and Julian were helpful and friendly. read more

overpriced liars. Go in for simple work like oil change or breaks and they call you with a list of stuff they say your car needs totalling over $2k and pressure you into accepting the service. then they cheap out on every aspect of the work.... - charge you for fluids yet dont fill any of them - I paid for all new breaks and rotors all the way around they charged me for brand new parts only changed the fron breaks and only resurfaced the rotors instead of changing them despite charging me for new rotors. whent in because my car sounded like a helicopter they told me it was wheel bearings and a break drum paid over 4000 to replace them and it only fixed the problem for a week. paid for new air filter and a cabin filter they only changed the air filter... but charged me for both.. and they had my car a whole week and told me everything was done.. never come here read more

This has been a horrible experience!! Both with the specific location I went to AND (most disappointing) with the 'complaint department'. When I spent $700 for new tires (a) I had to wait FIVE hours (b) they never balanced the tires (c) they left off every single vlave cover I called immediately at 800-737-2697 and was given a case # (#318669) and was told my concerns were being expedited - and that a supervisor would call me back the next day. This was on April 9th. I have since called a total of THREE TIMES asking for someone to help me resolve this and still no one has ever called me back. It is now April 20th and have given up. At this point it appears that Pep Boys has simply taken my $700, left me with unbalanced tires that will wear out prematurely ... and even the corporate office does not care in the least to even respond to my concerns. After being a Pep Boys customer for 40 years, I am now sorry that I ever decided to bring my car there. I will never again recommend anyone to use Pep Boys again. read more

I had a terrible experience here. I made an appointment on the web site and brought the car in at the appointed time 9:30 am. I was told that no one could look at the car until next day. I called next day at noon and was told no one could look at the car until following day. So making an appointment has no meaning at Pep Boys. Further they could provide no estimate of when somebody could look at the car. I never even got to the stage of assessing technical skills and pricing. With such terrible communication, and constant lies about scheduling, I took my car back. I will never go here again read more

I made a 10 a.m. reservation to have my car inspected at Pep Boys on 4th Avenue. I arrived a few minutes before 10. There were no other customers in the store. Two employees were at the counter engrossed in the computer screen. No"hello". No "just a minute". It was as if I was invisible. I stood there for a good 5 minutes while they ignored me. Finally one of them asked what I wanted and I told them I had a 10 a.m. reservation. He took my information and keys, asked where the car was parked out front. I asked how long it would take and was told an hour to an hour and a half. When I returned after an hour and a half my car had not moved from the parking lot. I was told that there were other people ahead of me, a reservation at 7, 8 and 9 and once they finished with those it would take 45 minutes to an hour to complete the inspection. I have had my car inspected here in the past and this used to be a decent store, nothing great but decent. I took my keys and left. I'll never go back. read more

I have been to other locations and they weren't as welcoming. I like this one. They appear to be pretty honest with assessing what the car needs. They do offer coffee while you wait. A comfortable waiting area. They have called me while I'm waiting to give updates. I am able to make appointments on line. The service requested is always taken care of. Can't complain about the value, everything in the world is expensive. read more

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After sitting for over 2 1/2 hours no one tells me they dont have the filter for my car. Very unprofessional, will not be back here !!

Ladies and gentlemen I want to inform youyou with the greatest concern that Pep Boys auto center is a rip off and the worst way the employees that work there are not knowledgeable and have no customer care experience at all their prices are skyrocketed and for a tire place they barely have any tires in stock I'm just saying if you want a bad experience or if you want to walk away unsatisfied after several of 10 several attempts at satisfaction and hundreds of dollars of wasted money I will never ever ever shop at Pep Boys again and I mean that I just really need you guys to learn from my experience through the social media platform no I put it on I put it on the red the reviews. read more

Took my car in for a NYS inspection, and they told me that I needed all new tires, brakes, and pads, and rotors, all of which would total $2700 in order to pass the inspection. I said no, I would just come and pick it up and then they said they "would pass it but it's super borderline". I then took the car to my regular Subaru dealer who checked out everything and said the only things wrong were an engine air filter and a stuck dipstick. Clearly Pep Boys has a racket going there and I absolutely would NOT recommend them to anyone. read more

If you like waiting for hours without any updates and standing in long lines just to pick your car up when finally done (called out of the blue, while "appointment tracker" was still saying work had not begun) - you will LOVE this place. read more

I normally try to be understanding with service delays, but this experience at Pep Boys was unacceptable. I made an appointment for a routine oil change at 12:00 PM and arrived on time. By 2:00 PM, I still had not received any update, so I called and was simply told, "We'll call when it's ready." No one ever called. At 5:00 PM -- five hours after my scheduled appointment -- I called again to check on the status of my vehicle and was told they "couldn't reach the store" to even provide an update. At that point, the store was closing within the hour, leaving me forced to spend additional time and money traveling back through rush hour traffic just to determine whether my car was ready. What is particularly frustrating is that this is not an isolated incident. This is now the fourth time I've experienced excessive delays and poor communication at this location. At that point, it becomes difficult to view this as a one-off issue and starts to feel like a systemic disregard for customers' time. If appointments are consistently running hours behind schedule, customers should be informed proactively and given realistic expectations. Most people plan their workdays, transportation, and personal obligations around these appointments. I hope management takes this feedback seriously, because the complete lack of communication is what turned an inconvenience into an extremely frustrating experience. read more

Scheduled an appointment for an oil change and a NYS Inspection. Couple of things stood out, first there was the wrong mileage recorded, 55,426 when the actual mileage was 46,694. Then of course there were several suggested items but nothing that would impact being able to provide the inspection sticker. My appointment was at 10, they said it would be ready by 11:30. After a review and a bill that should have been around 200, they were able to jack it up to a little under 1000 with their suggestions. When I protested and agreed on only adding the air filters the bill was 275. Of course after not going for all the additional services, it added another 45 mins to my wait time. Last but not least the billing statement has the total price of 162.19 and I was charged 274.29. Now I have to call my credit card company and dispute the charge. Steer clear of this Pepboys @ 354 4th Ave in Brooklyn. You will get more than you bargained for and that ain't good. read more

Pep Boys - Auto Repair Near Me - Brooklyn, New York

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Dropped my car off for oil change and inspection. They kept the car overnight with no updates. Called customer service the next day and was told the car was ready. After a lengthy wait I was handed my keys and no paperwork. Was told the system was down. My change oil light was still on and they did not put on a new inspection sticker??? Manager assured me work was done. Terrible service and poor customer service. read more

If I could give this Pepboys a NO star I would. Took my car in because window wouldn't close. Told me they had to keep it overnight and would give me a price in the morning. Cleaned out the track and gave me a price. Went to pick up and they said the price is going to be 3 times what I agreed too. 3 months later and over 10 phone calls I'm still waiting for the full refund they agreed it. My window is still broken also. read more

I bought four new tires yesterday. One went flat overnight, and it was obviously, according to the AAA guy, not a puncture. When I went back this morning I was asked "So you want to buy a new tire?" What!!!! He pointed out in the fine print that there was no warranty. Unbelievable! What business would do this? A sclerotic, failing one that can't die soon enough. Shame on me for thinking that I should go there for tires. read more

Do Not Trust what they tell you. One day, I'll find a place I trust to take my car, but this is NOT that place. It's such a cliche: the mechanic that tells you your car needs a bunch of things it doesn't need because they assume you don't know any better and they can scam money out of you. I brought my car in for a NY inspection. They came out and told me I needed $100's of dollars worth of tune ups and part replacements. If I hadn't JUST LAST WEEK had the entire car serviced and replaced EVERYTHING (my dad has a shop in my hometown and over the holidays, his mechanics gave my car a complete overhaul, so I know for a fact what was just done) I might have assumed they were being straight up and I would have considered doing what they recommended. I mean, they're the experts, right? I told the guy at the counter that I had just done all of this and asked how he determined this was necessary because it felt scammy. He said, "well, we recommend this based on mileage." Mileage from what? The day the car drove off the lot? Randomly? Cause it's not based on mileage from the last time it was serviced... 6 days ago. Not mileage from the last time the parts were replaced... 6 days ago. If I had just trusted them, I would have dropped HUNDREDS of dollars instead of the $37 for the inspection. It's their POLICY TO TELL PEOPLE THEY NEED TO SPEND MORE MONEY regardless of necessity. Run. read more

I came to get 4 tires at 11:30?on a Saturday. They estimated completion by 1:30. 2:15 PM asked status and they said another hour as they thought they had told me 2:30. I told them the order est I step 1:30. They said they would try to push things up. 2:45 car still sitting in parking lot. When was the car actually finished. 6:00, 4 1/2 hours past their initial estimate. They are horrible at estimating wait time. I would have gone home had I knew it was more than two hours. read more

Absolute nightmare of an experience. If this review makes one person rethink taking their car here, then it's a success. I brought my car in for a NY state inspection on Thursday, June 20th at 8:15am. When no one got back to me by 3pm, I called to get a status update. I was told my car failed inspection, I got a 10 day extension to fix the issues, and I could pick the car up at my convenience. I immediately go to pick up my car. First thing I notice is that there is a new crack in my driver side window. On the outside there is a semicircular indent where something had clearly fallen and hit the car. I immediately inform the sales representative of this. He goes to talk to a mechanic who said the crack was already there when I drove it in. I know this a lie. Representative tells me they will look over the security tapes which, conveniently enough, don't show anything. He essentially accuses me of running some scam where I take my car in to fail an inspection and try to get a free window replacement out of it. He tells me they will file something with their claims department and I will hear back in 48 hours. The 48 hours go by and no one reaches out to me. So I call them back where I am placed on hold for 30 minutes just to be told someone would call me back by the end of the day. Of course no one calls me, so I call back again the following day, at which point I'm told I have to call their corporate number at 1-800-PEP-BOYS. After I call that number, I am told again that someone will reach out to me within 24-48 hours. I'm now stuck here with my only recourse writing a bad review and warning other people to NOT take their cars here. Pep boys and their staff are now proven to be patently dishonest, yet I'm the one who is being treated like a liar milking a free window out of them. I have attached both time stamped photos from the security camera at the lot I park my car, taken immediately before driving 0.4 miles away to their store. I also attached pictures of what my window looked like after I picked it up. Please do not trust these people with your car. They will damage it and then lie to your face. I very much regret not reading these reviews ahead of time. It would have saved me hundreds of dollars and a lot of aggravation. There are so many other auto shops on the area. read more

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competitive price with terrible service. you probably will save few dollars but waste ton of times. is taking more than 3 hours to install tires. The place has no AC so you will get cooked for 3 hours. Unorganized store with unknowledgeable staff. Overall is a bad experience. it is my first and last time. don't recommend this place . read more

arrived early for my tire installation appointment. was told they didn't schedule enough techs and it would be 1.5-2hrs. i'm now at 2.5hrs. do I live in this pep boys now, which by the way is not air conditioned? I don't want to. get me out of here read more

Horrible service....The guy who was supposed to be helping us was rude and unprofessional. I don't recommend coming here.

Went in for a full-synthetic oil change at 10am on Friday. I was greeted by Edwin - He was great and very helpful. I sat and waited for my car. The waiting area/room was nice; large. Stand-alone tables with chairs, for social distancing, a desk to pop-open your laptop while getting something done, and a large television tuned to ESPN for us to listen to while we all scroll on our phones. An hour later I get a call that there's something that needs to be discussed. I sit back down. Half-hour later I get back up and ask if I can check-out. Amount I was quoted (via phone and a different associate) was very different than the amount I was charged WITH a coupon. Edwin ironed it out, I grabbed my keys and headed home. read more

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Went in for brake and rotor replacement. No brakes or rotors in stock when I got there. Took other car in for inspection and oil change the following week. Inspection machine not working and no inspection stickers. This place sucks! The only reason they're getting 1 star is because I can't submit the review unless I give it to them. What a joke! read more

Pep Boys on 4th Avenue in Brooklyn NY is the worst business establishment I have ever encountered! I highly recommend going there if you want to be robbed by the company and have the management have zero cares about it after. I paid $1400 to have my brake pads replaced, when I picked up my car all of the payment terminals were having problems so I swiped my card and the payment was made and the funds were taken out of my account. I showed 2 managers that the funds had been taken out of my account but they said this had been happening quite often and they needed to contact the I.T. Department. I made it very clear that I did not have the funds in my bank account and by no means should they ring this transaction up a second time. A few days later, sure enough I woke up and another $1400 was withdrawn from my bank account. I called the store and neither of the managers wanted to be "Hassled" with my situation. They were both EXTREMELY RUDE. I was told by the manager he was not going to argue with me and that I had to call 1.800.pepboys to get my money back. I filed a dispute with my bank but was told it can take 14 business days to resolve the issue ( THREE WEEKS)!!! Pep Boys has no concern about their customers....NEVER GO TO PEP BOYS! read more

I approached a woman at the counter named Sandra when she was talking on the phone with her friend and I waited for her to notice me. When she realized I was there, she gave me a nasty look and asked if she could help me. I told her about my appointment and she directed me to a suspended blue sign saying the line starts there even though nobody was there and then she proceeded to talk on the phone again, complaining about making minimum wage. I was about to leave and find service somewhere else but a guy came in just in time and serviced me but he was pretty hostile towards me the whole time, even getting angry when he thought I was pulling out my card to pay after he said not yet. This location used to be friendly and professional last time I came but that was 2 years ago. read more

Worst experience going here. I called to confirm they had the battery in stock Got here, the battery was not in stock I was told it would arrive in 45 min from their supplier. An hour and half later, the battery never arrived. I asked for an update and now the battery that I been waiting for actually doesn't actually work for my car and that I now need to buy a double the price battery. 2.5 hours later still waiting for a battery that I am now paying double the price and waited half an afternoon dealing with something that should take 30 min. read more

Worst experience with a run of the mill inspection & oil change. I am writing it off as a lesson in karma - shop small, go to your local spot. I made an appointment for an inspection/oil change for 10AM. I checked in 10:05AM and was told it was going to take 2 HOURS. What's the point of the appointment then?! Fine. I waited 2 hours. At the 2 hour + 15 minute mark, I checked in on the status and was told it would be ANOTHER HOUR/HOUR AND FIFTEEN. It has now been 3 + 1/2 HOURS and I am only just now done with this god-forsaken establishment. No discount offered or anything either. Lesson learned. Never again. Let this be a warning to all - do not use this location, for anything. I only wish I would have checked the reviews before coming here. Rookie mistake. read more

I went for an alternator change a representative name Jody told me it would cost about $1130. We left the car and then she call me and told me that it would cost $1,700 with a used alternator that only has 30 days warranty if I want a brand new alternator Honda it would cost $2,000 plus service and taxes I went to take my car to a different car service today and a representative name Xavier told me that my car was cote at $800. Plus taxes still is so fishy how they play with the prices I took my car some place else which is giving me a better options and prices read more

Just needed tires and got sold extras up and down. Did get 3 for 4 but they made it up on other services which should really come standard. Then upsell on other services... which were rejected. Also waiting and waiting to pay while 3-4 other employees wait around. Not great but tires should be fine. read more

This business is scamming you. DO NOT go here. They will try to tell you there's various things wrong with your car that aren't. If you pay for the job, they wont actually do the job. Their customer service is a disaster and not set up to actually help you. I regret not looking at these reviews read more

Avoid this place. They tried to charge me $2,500 for a job that a nearby mechanic completed for only $600. They are trained to upsell you. Additionally, the work they did perform--on my brakes--was poorly done, requiring another mechanic to fix their mistakes. read more

THE WOST EXPERIENCE I EVER HAD I went online to the pep boys website to get a new tire and installation. I made an appointment for 8:00 AM the next day. I arrived there was nobody at the front counter, i had to wait a few minutes. A woman came to the counter, I gave her my information and she said my tire wasn't there. I said to her "why would you make an appointment for me to come down here and have my tire installed if you didn't even have the tire?" With a nasty attitude and a face she replied "I didn't make you go anywhere" then walked away. Nobody came to the counter or helped me afterwards I just stood there by myself. I went home and contacted customer service. I just wanted to buy a tire and have it installed, that's it. This place couldn't even do that. How did they stay in business doing stuff like this? I contacted pep boys because I thought they were a good reliable company, but I was very wrong. They will never get my business ever again. This place is horrible, you're better off going someplace else. read more

I'm chalking this place up to hit or miss. I saw a lot of disgruntled customers in the "waiting pen" and what seemed like a general lack of urgency or concern. I've had oil changes here and evaluations for AC repairs. I felt like the oil change was easy and straightforward. I chose not to wait since i live close by and it was the right call as it took several hours. I'd highly recommend completing anything you can online and making an appointment to reduce frustration. It's probably a best practice to also not come for typical things like inspections on the last weekend of the month as they have an influx of those and you'll be waiting for-ever. read more

Pep Boys - The store and line where you wait. - Auto Repair Near Me - Brooklyn, New York

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I cannot express in terms strong enough that you must avoid this location at alll costs. Find yourself an independently owned service station and build a relationship with the owner. I only went to this particular Pep Boys for tires and it turned into a three day nightmare, including them forgetting to take my car in to a service bay, causing tire inflation sensor issues, among other problems encountered. There is non supervision. The employees have no interest whether or not the business succeeds. The store is a shel of what it used to be. There is not one positive thing I can. say about them. Nothing. You have been warned. Proceed at your own risk. read more

I had an appointment to get my battery checked. I have been here once before to buy and install windshield wipers and was helped by one of the women there and I had a very positive experience. Today the service person was Joseph one word.... awful. He told me it was going to take an hour to check my battery...ok no problem. After one hour I followed up with him and he said oh I don't know maybe yeah I think he checked it. I don't know..... then the technician came out and asked me so what's happening with the battery??? come on are they kidding? I told Joseph what was going on and to sit there for one hour and the technician had no idea... the technician, then proceeded to tell me that I needed an oil change... that didn't give me much confidence considering that I had a oil change last week... he then told me I needed a wheel alignment... I told him I'm here for a battery. He then said yeah your battery is low. Back to Joseph he told me it was gonna take an hour for the battery to be delivered and installed OK no problem.... I told him I wanted a similar battery that I had in the car. His response was.... I don't know what battery you have in your car. Is this guy joking me??? I said... why don't you go look? I also asked him if he had a battery that was maybe stronger or better than the one I had . He responded with a quick "no" Again, I did not have much confidence in this guy. I waited an hour and during that time Joseph left. I was left with Xavier to check me out. Zero personality and literally took the keys that were in the plastic bag and dumped them out on the desk.. not even to hand them to me. I questioned him that I have a four year warranty on this battery and his response was." no you have 48 months." at this point I just needed to get out of there because I was just praying that my car would start after dealing with these guys. These guys obviously do not appreciate their jobs and have no right to be in the service business. I am an easy customer.... I didn't question the price.... I was looking for a knowledgeable sales person and a little professionalism. If you can't provide me with that., then I will go elsewhere. You can't make this stuff up.. read more

Absolutely the worst. Brought my car in on Friday to have them listen to it. Friday they say it needs new control arm and bearings. It will be ready Friday EOD. Nothing. I'm planning a trip with the car Saturday, so that morning I call in. They say afternoon, no problem. Nothing. I cancel my trip. They say ready EOD Saturday. Nothing. Sunday morning I call. They say they're waiting for a part. Afternoon, definitely. Sunday goes by. Nothing. Monday, they say it's ready. I show up to collect the car, they say it's not ready. Two minutes later, they say it's ready. Morons, beginning to end. Overpriced, understaffed, lying to customers, no internal communications. Steer clear. I hope the wheels don't fall off my car. read more

Brought my car in to have the AC fixed. Usually that just means charging up the freon. Which they did. And it got cold for about a day. Brought it back. Waited there for about 4 hrs before they told me their AC guy had left for the day and I'd need to return another day. I only get two days for a weekend so spending my Sunday afternoon not with my kid but wasting it in a garage seemed a little bit inconsiderate. When I had another chance to bring it in they examined it and told me I had several leaks. The repair would require a lot of labour and many new parts. It would cost $3200 but they'd give me a break and knock it down to $2850. Took it in for a second opinion to Malibu on Coney Island. They (correctly) diagnosed the problem as the compressor. $1200. Still a lot but less than half what Pep Boys asked. Now I don't know if Pep Boys mistake was a function of incompetence or dishonesty. But it doesn't really matter to my wallet. Go to Malibu. Avoid these jokers. They're either crooks or morons, neither is a good choice. read more

My husband and I went to Pep Boys at 575 Veterans Rd W for four new tires. Ash, the manager, was his usual helpful and friendly self. He accommodated us quickly and kept us informed as to what the estimated work time would be. Ash made, what could have been a tedius experience, so much better. Thanks again for your outstanding self!! read more

I took my car in. I had an engine light on. I have a diagnostic computer. I took pictures of the errors and bought original parts. I told them exactly what I wanted done. They connected their own diagnostic computer and told me to take my car to a specialist. This was a simple anti lock brake sensor. I had 4 sensors from Mercedes on the seat. The didn't install them. They charged my 295.04 for no work. Criminals. Always use a reputable credit card. Fortunately American Express reverses fraud read more

I don't know why anyone gets their car serviced here. It is slow. I have waited 2 and 3 hours for an oil change. There are loads of independent garages in Brooklyn. The only reason I come here is it is a national partner with my car lease company. They are dog friendly so that's nice. read more