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    Pep Boys

    2.2 (441 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Pep Boys

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    18 More Services

    Fuel system cleaning

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Pep Boys Photos

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    Recommended Reviews - Pep Boys

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Reviews With Photos

    Donna G.

    Scheduled an appointment for an oil change and a NYS Inspection. Couple of things stood out, first there was the wrong mileage recorded, 55,426 when the actual mileage was 46,694. Then of course there were several suggested items but nothing that would impact being able to provide the inspection sticker. My appointment was at 10, they said it would be ready by 11:30. After a review and a bill that should have been around 200, they were able to jack it up to a little under 1000 with their suggestions. When I protested and agreed on only adding the air filters the bill was 275. Of course after not going for all the additional services, it added another 45 mins to my wait time. Last but not least the billing statement has the total price of 162.19 and I was charged 274.29. Now I have to call my credit card company and dispute the charge. Steer clear of this Pepboys @ 354 4th Ave in Brooklyn. You will get more than you bargained for and that ain't good.

    Security photo of my car before I brought it in
    Carolyn K.

    Absolute nightmare of an experience. If this review makes one person rethink taking their car here, then it's a success. I brought my car in for a NY state inspection on Thursday, June 20th at 8:15am. When no one got back to me by 3pm, I called to get a status update. I was told my car failed inspection, I got a 10 day extension to fix the issues, and I could pick the car up at my convenience. I immediately go to pick up my car. First thing I notice is that there is a new crack in my driver side window. On the outside there is a semicircular indent where something had clearly fallen and hit the car. I immediately inform the sales representative of this. He goes to talk to a mechanic who said the crack was already there when I drove it in. I know this a lie. Representative tells me they will look over the security tapes which, conveniently enough, don't show anything. He essentially accuses me of running some scam where I take my car in to fail an inspection and try to get a free window replacement out of it. He tells me they will file something with their claims department and I will hear back in 48 hours. The 48 hours go by and no one reaches out to me. So I call them back where I am placed on hold for 30 minutes just to be told someone would call me back by the end of the day. Of course no one calls me, so I call back again the following day, at which point I'm told I have to call their corporate number at 1-800-PEP-BOYS. After I call that number, I am told again that someone will reach out to me within 24-48 hours. I'm now stuck here with my only recourse writing a bad review and warning other people to NOT take their cars here. Pep boys and their staff are now proven to be patently dishonest, yet I'm the one who is being treated like a liar milking a free window out of them. I have attached both time stamped photos from the security camera at the lot I park my car, taken immediately before driving 0.4 miles away to their store. I also attached pictures of what my window looked like after I picked it up. Please do not trust these people with your car. They will damage it and then lie to your face. I very much regret not reading these reviews ahead of time. It would have saved me hundreds of dollars and a lot of aggravation. There are so many other auto shops on the area.

    Desk here, for working on-the-go

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    1 year ago

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    Pep Boys S.

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    27 days ago

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    Pep Boys S.

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    4 months ago

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    3 months ago

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    3 months ago

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    3 months ago

    Horrible service....The guy who was supposed to be helping us was rude and unprofessional. I don't recommend coming here.

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    Pep Boys S.

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    6 months ago

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    2 years ago

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    1 year ago

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    7 months ago

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    1 year ago

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    2 years ago

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    4 years ago

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    10 months ago

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    2 years ago

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    7 months ago

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    2 years ago

    THIEVES. Bit and switch of advertised price is their MO. Read the reviews! They LIED to me.

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    1 year ago

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    2 years ago

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    Pep Boys S.

    We appreciate the 5-star rating!! Thank you for your business!

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    4 years ago

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    2 years ago

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    2 years ago

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    Pep B.

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    1 year ago

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    8 months ago

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    3 years ago

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    1 year ago

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    3 years ago

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    Pep Boys S.

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    1 year ago

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    1 year ago

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    Pep Boys S.

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    2 years ago

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    3 years ago

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    2 years ago

    Nice enough people, but embarrassingly disorganized. Fingers crossed the wheels don't fall off.

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    3 years ago

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    2 years ago

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    5 years ago

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    Page 1 of 12

    Pep Boys Reviews in Other Languages

    Ask the Community - Pep Boys

    Review Highlights - Pep Boys

    Pops and Chris from the tire and parts departments were very helpful taking car of my car.

    Mentioned in 11 reviews

    Read more highlights

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    Malibu Auto Repair

    Malibu Auto Repair

    (128 reviews)

    Kensington, Flatbush

    They were fast,reasonable and honest. I will definitely…read moregoing back to them. Thank you. J.

    I know nothing about cars & seldom need to use a mechanic / repair shop, so I was looking for a…read moreplace close to Bed Stuy to take my 2007 Lexus that wasn't starting. Plenty of places in Brooklyn have lots of bad reviews, so I went with Malibu due to their lack of abundantly bad reviews. Diagnosed as a rat-chewed wiring harness. Estimated at $390 to fix, which is exactly what I paid. Bit skeptical around how much work/time was actually involved (e.g., I'm a dude who knows nothing about cars & it could have just been a loose ECM wiring plug or a single chewed wire), but at the end of the day, my car is now running perfectly & I didn't have to spend $1k+, so I don't really care how much time actually went into it. Full wiring harness replacements can be thousands of dollars. Also got a tire patched and swapped out for $20, which is cheaper than what a tire repair shop would have charged. Great communication & updates... called in the AM for drop off via tow truck & they promptly kept me updated on progress throughout the day and notified me immediately when my car was ready. Also worth noting (which is pretty reasonable) -- they charge a daily car storage fee once work is done after 24 hours. My dream of not having to deal with street sweeping for a week was unfortunately shattered pretty quickly because they were so quick. Another reason I went with Malibu is because they have a spacious workspace that can hold a lot of cars -- lots of other repair shops have 1-2 lifts in what's effectively a residential sized two car garage. Malibu has a massively sized car warehouse that can hold multiple cars being worked on, and has space for other cars around still. Entire staff is eastern euro (not sure the specific flavor), but they were friendly. I picked my car up right at closing, and got blasted with cig smoke in the garage, which felt appropriate for a car shop closing up for the day. 5/5, would come back!

    Superior Care Auto Center - Retaining strap and Jack exactly where we found them. Buckle cracked the plastic beneath.

    Superior Care Auto Center

    (53 reviews)

    South Slope

    Everything went well. They're an experienced crew. Plus honest. Very very honest. Open to…read moreconversation and/or discussion about repairs. I recommend them always.

    Been taking our cars here for ten years. Generally pleased until our last visit. We went in for an…read moreinspection and oil change. When we got it back we found the tire iron and the retaining strap for the jack (which we didn't even know we had) laying out in the trunk and an interior trunk panel wide open. They must have closed the trunk on the retaining strap buckle, cracking the interior. I don't know if they were looking for the wheel lock key (which we keep in the front) or what. We took it in to show them what happened along with pictures. Charlie denied it could have been them because "they would have no reason to look in there". He tried to blame us for removing the panel and tools and leaving them in the trunk. When we said we didn't even know that panel existed let alone what was in it (the tires are run flat, there is no spare) he suggested maybe someone else drove our car in between the time we picked up our car and photographed the damage an hour later. It made no sense at all. He absolutely refused to admit it might have been their mistake. Finally he agreed to fix it but angrily said they'd never service our car again. Really negative experience. If you're going there make sure you take lots of pictures of your car before you drop it off.

    Pep Boys - autorepair - Updated May 2026

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