Great place to go to, especially with SF State University and Lowell High School nearby. Friendly staff (or baristas) and can get busy at times, especially on a weekend. One of the baristas, named April, who is supposedly the store manager of this particular location, is nice and attentive, especially for some of the regulars she would remember (just like me). One reviewer from yelp said that April is rude, but in my opinion, not even true at all. Just made my statement that April is a great barista and store manager of this Stonestown location. read more

0 stars if I could. Came in Saturday morning with a friend for two iced drinks. The cashier was great, but after that it was a mess. My friend got his cold brew, but I kept waiting while people who ordered after me got their drinks. I finally asked the barista about mine, and she said it was coming up. I waited AGAIN... and still nothing. When I finally asked if they were going to make it or refund me, I got excuses about hot drinks and mobile orders. I use mobile ordering all the time--I know how it works. The problem was simply that they forgot my order. Then the manager came over, but instead of apologizing and fixing the situation, I got even more excuses. Mistakes happen, but good customer service is about acknowledging it and apologizing. Definitely needs better training at this location. I'll be going to the Sloat location from now on. Should've just gotten Heytea! read more

Peet's Coffee - Two ice drinks came out 10 mins apart! - Coffee & Tea Near Me - San Francisco, California

Decided to switch it up this morning and visit the Peet's closer to home rather than the one we usually go to each morning at Serramonte. We also had a free tea latte to claim on the Peet's app! Upon entering, it was busy, as expected since it's near the college campus. Very small shop, seating was limited. We placed our orders. I ordered my usual London Fog latte with heavy cream and SF vanilla, David ordered his cafe au lait with heavy cream and SF vanilla. We told the cashier we had a free tea latte to claim in the app and showed her our rewards. She seemed a bit confused and asked her colleague. They both came over to explain that we could t utilize our free tea latte towards the London Fog latte I ordered which is early grey tea with milk... hence, a tea latte. Strange. This is disappointing as we build our rewards up by coming into Peet's each morning to order a tea latte and cafe au lait. Hmmm.. Anyhoo. I enjoyed my London fog, David enjoyed his cafe au lait. We ordered an iced matcha latte for a friend who works at stonestown and claimed our "free tea latte" reward this way. They made it hot. I asked to remake it to iced, as ordered. I get it, they're busy here. read more

Peet's Coffee - Free tea latte in Peet's app - Coffee & Tea Near Me - San Francisco, California

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Clean, nice ambience with background music, easy online ordering. Delicious new bakes right out of the oven. Plenty of seating inside and a couple of tables outside. Coffee was ready in less than 5 mins. Great to have Peet's at Stonestown. read more

Peet's Coffee - Large Pistachio rose coffee 1/7/25 - Coffee & Tea Near Me - San Francisco, California

Peet's Coffee domination of the San Francisco coffee scene continues to expand to every corner of the city! With its location in the Stonestown Galleria, Peet's Coffee has made it clear: they're ready to serve the masses. Taking over a small section that was once a Chevy's Mexican Restaurant, Peet's Coffee faces the open-air parking lot that in turn faces the main entrance to the Galleria that resides on 19th Avenue, the main thoroughfare that bisects the entire part of the city. The fact that the Peet's Coffee empire chose to open this location despite having nearby locations along Sloat Boulevard and West Portal Avenue proves how dedicated Peet's Coffee is in growing their brand throughout the city of San Francisco. What brought me here recently to this location was the fact that I was taking my automobile to a nearby mechanic for a service and needed a place to do some work, and of course knowing that Peet's Coffee had a strong WiFi signal for working and this location was nearby, made it a destination for me. Upon arrival, I was surprised how crowded it was inside, and I was actually surprised how crowded it was, as it was on a weekday afternoon and post lunch hour. People clearly love their Peet's Coffee in this city, and it's easy to see why. Their brews are bolder, richer, and pack a stronger punch than most. I also love that Peet's Coffee thinks outside of the box when thinking of their seasonal menu, as when I visited this location, they were in the midst of their summer menu promotion with a number of new creations that I have personally never seen before at a Peet's Coffee location. With this menu they had drinks such as Peet's on the Beach, which was their play on a Sex on the Beach cocktail with tea and pineapple juice; and their Sparkling Peach Matcha, which is your traditional iced matcha mixed with peach syrup and tea over ice. Since this was my first time being introduced to their summer menu, I asked our cashier if the two mules, the Hula or Baridi Mules, were top sellers, and they replied with their Baridi Mule, and so I ordered a medium size. The Baridi Mule, which Peet's Coffee markets as "a strong and uplifting drink inspired by a classic, of course being a Moscow Mule, which featured a healthy pour of their juicy Baridi Cold Brew over ice and then a layer of Owen's Ginger Beer mixed in with a touch of mint-lime flavor. Paying with my trusty Peet's Coffee app, my total bill was $6.15, which was rather pricey considering the drink was a 16 ounce drink, but I thought this new creation tasted unique enough, thanks to the zesty zing with every sip that it made me want to order it again. As I said it was a smaller Peet's Coffee location so all of the tables were filled, but I was lucky to get one of the few tables that were directly outside, as thankfully their WiFi remains strong, as long as you are directly in front of their coffee shop. Fair warning: there was zero visible effort to clean or bus tables at this location, which was disappointing, especially given how busy it was with customers from all walks of life. Still, the crowd speaks volumes. Peet's Coffee is clearly in demand here, and its presence at Stonestown Galleria is ultimately a welcome addition. read more

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Got a cold brew with almond milk and hazelnut syrup! Out of the places I have tried a cold brew in sf, this was by far my favorite! Peet's Coffee reminds me of a better Starbucks. They are super friendly and are quick to give you your order! I am used to coffee shops having more flavor options than vanilla or hazelnut, but that was all I was told they had, could have been miscommunication. read more

Peet's Coffee - Cold Brew To-Go - Coffee & Tea Near Me - San Francisco, California

Steer clear of this branch of Peets, though I'm a fan of the brand and other locations. Poor customer service and one very surly young female barista who is hostile and aggressive to clients. If she is the manager, I pity the staff. High staff turnover. Not the place for a cheery morning cup of Joe ! She reminds me of the Seinfeld episode and the Soup guy. read more

The female manager with a mustache is extremely rude and unprofessional. She charged me for getting my drink order wrong. I ordered a medium and she gave me small- even though I had a large sized cup I was going to transfer it to and told her. Charging your customers for your own mistakes cant be allowed. I don't know if it was because Im a minority or not, but regardless it was some sort of discrimination, as she was very nice to everyone but me and I don't know her. read more

Yesterday went into the Peets coffee shop in Stonestown to pick up my birthday drink. It was bustling with excitement as well as clean. The staff was amazing and very friendly. Wished me a Happy Birthday and I was able to order any drink I wanted. This was my first time at Peets. Thank you! read more

Peet's Coffee - Coffee & Tea Near Me - San Francisco, California

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Conveniently located as part of Stonestown shopping center, we were in the need for a pick me up after doing some photos with Santa and perusing around the mall. We put in an order via the mobile app and our drinks were ready and waiting for us a the bar about 5 minutes later. Drinks were good and gave us the caffeine fix that we needed. read more

It's super clean inside and they even have a private bathroom. The cashier was super patient with taking my order, which I appreciated since I don't come to Peet's often. I ordered the matcha latte and it was delicious. It was subtly sweet, but super rich and creamy. read more

Peet's Coffee - Coffee & Tea Near Me - San Francisco, California

It's my Birthday, they won't give me my birthday drink., even after showing them my account. I'm really upset I didn't get my coffee today, no hospitality values. read more

Hubby & I have been coming here consistently for the last couple of years as this is our second stop after shopping at the nearby Stonestown farmers market on Sundays. Lately we've tasted a change in their medium roast drip coffee. It's barely got any flavor. So we asked ourselves, is it us or is it the coffee? Maybe we've developed a stronger palate. On the other hand last week we looked into the paper coffee cup - it was translucent. Like colored water. We didn't bring it to Peet's attention as our order was a mobile order. Already left the premises so no recourse. Yesterday we decided to switch back to dark roast drip coffee. Rather than doing a mobile order, I went inside to place an order. I described the medium roast coffee from last week to the barista. The barista barely blinked an eye. So much for that. Hubby & I both agreed the dark roast coffee was more robust like Peet's coffee is known for. As for the ordering process indoors - Peet's recently remodeled. The order counter is further back than the mobile pickup spot. However, folks are using the narrow aisle to enter to the order counter like we did. It's poorly designed. You should go clockwise not counterclockwise. Maybe management can take another look at the setup. read more

i got a matcha with extra caramel drizzle & added espresso shot. it definitely woke me up but i was hoping for more caramel. service was friendly & quick. my boyfriend got an iced mocha with an extra shot, he says the coffee flavor was stronger than the mocha. read more

It's a no Servie in this location the new store manager April is. Very mean to customer and to return customers want to refill cofeee she over charged for new coffee$3.7 , I am her everyday to get coffee really bad customers services give 0 score I will calling complain about April everyday told her ! You are not run this store ! No respect no service here when she come here the store looks mess and hot no air condition read more

I order my regular matcha latte here and I've noticed the past 3 weeks it's not the same anymore and I always need to ask to put more matcha. It taste just watered down and milk and u don't even taste the matcha. I've bought my morning matcha latte here for years and really disappointed that this treat is now just a watered down version of before. Not worth the $ now... read more

Have not been here since they remodeled the interior and the way customers enter the store. They now have high top tables in the middle area but depending on the time of the day there are customers waiting in a queue right next to you while you are eating or drinking your coffee. Gender restroom which I did not use today. Came here on a Sunday at 0930 when classes are getting out from City Sport. There were 3 people working and one of them was the cashier who also took care of the oven items. Overall no complaints other than I'm not a fan of the seating setup and prefer the Serramonte location which has the same setup but is much larger and one does not feel so claustrophobic. read more

Peet's Coffee - Coffee & Tea Near Me - San Francisco, California

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Chai latte was great! Also nice vibes with indoor and outdoor seating. Can get quite busy on weekends read more

Peet's Coffee - Chai latte @colorful.eats - Coffee & Tea Near Me - San Francisco, California

The horchata cold brew oat latte is delicious! Note: there's a passcode to get into the restroom & they weren't the cleanest read more

Peet's Coffee - Horchata Cold Brew Oak Latte - Coffee & Tea Near Me - San Francisco, California

My broke boy came through but they took care of me. I usually go to the one in West Portal but they got this pretty young lady working the registers. The manager was super chill too about my card declining because I was missing like $0.81. Maybe my fellow yelp squad can come in and make up the difference for me for now? I'll come back next time and tip well as I normally do! read more

While shopping, I decided to get some coffee from Peet's. The store is located next to the main entrance on the 19th Ave. side of the mall. Service was friendly and quick. After getting my coffee, I sat at one of eight or so tables. There are a couple of tables outside. Some customers were working on their laptops but most were shoppers in for a coffee break. Nice Peet's at Stonestown for coffee break from shopping. read more

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Extremely slow service and untrained staff.. Forgot about my drink and still got a cold latte for 20 minutes of waiting with no apology! Please retain your staff or hire effective people that will provide better service. After years of spending and supporting Peet's, not retuning back of this experience read more

I came here for basic coffee. Peet's Coffee is always good, fresh, and fast in all the locations. Perfect score for its coffee. Keep it up!!! read more

Customer service always lacks at this location. Never welcoming. Coffee can be a hit or miss. I would rather get coffee elsewhere Recent experience: Came here to grab an iced latte and egg and cheddar sandwich before I did some shopping. I was ignored by the staff for nearly 5min while they were all chatting until another coworker said to another, "Ugh, can you help her?" she didn't even try being discreet about it The worker came over, didn't even greet me, and took my order. When my sandwich was ready, the worker called out the wrong name of the sandwich. "Bacon cheddar sandwich...bacon CHEDDAR sandwich!!" while staring at me with an annoyed look on her face. I'm like thinking I guess this is mine lol (even though my sandwich has no bacon in it) She just left it on the counter for me to grab and turned around. Next, the barista that made my drink called it out, and just left it on the counter before I could say thank you. While I'm grabbing my order, I watch them scramble to help an older lady with a complete different demeanor, way more welcoming and helped her in less than 2 seconds. Hmm? Overall: I've come here over the years and usually try to avoid it due to the lack of customer service and weird negative vibe in there. The staff is always unwelcoming. I only come for the coffee but even then, sometimes the the shots are almost dead in the coffee. I decided to give this location one last try and was disappointed again. I'd rather get Peet's elsewhere even though this would be convenient going to before shopping at Stonestown. I don't recommend this location due to lack of customer service and the coffee being a hit or miss read more

Peet's Coffee - Peet's - Coffee & Tea Near Me - San Francisco, California

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Came in trying to get a coffee, I had no other form of payment other than cash. After I had already paid for my order with a $100 bill the two ladys at the register went to the back together and came back out saying they had no change for a bill so big.. After the fact the cashier had already said they did have change in the back. They both looked at me and said sorry in the most condescending way, im assuming they thought my money was fake? im sure they could of used a marker to prove it wasnt but peets coffee pls do better :/ read more

5 Stars for Nedim's good vibes and friendly manner and whoever was in charge of hiring him.

i would give zero stars if i could. they blend their iced drinks that already cost over seven dollars and the foam takes up over half of the cup. why would i want this? i'll go to another peets that doesn't blend their drinks . it's mental and you're all mental for thinking i would want a drink that barely takes up half of my cup. read more

Peet's Coffee - Coffee & Tea Near Me - San Francisco, California

Stopped by and tried a few pastries from this location! 4.5/5: Maple Scone - Great flavor, crispy on the outside and soft and fluffy on the inside! Paired nicely with my coffee. 5/5: Cinnamon sugar cake - Just delicious! Not too sweet, although it is covered in the cinnamon sugar. 3/5: Banana Nut Loaf - It was just okay. Really strong banana taste, but I prefer lots of nuts and chocolate chips in mine. I thought it was better the next day than the first. 1/5: Cinnamon Roll - Really dry and not enough frosting for me. Tbh, I'm not a super fan of these in general but I highly recommend the cinnamon sugar cake instead. read more

Peet's Coffee - Pastries! - Coffee & Tea Near Me - San Francisco, California

I guess I am a Peetnik. When I reviewed the Laurel Heights/Presidio Heights location on California Street, I received a comment from Peet's Customer Service Team for being a Peetnik. I guess that's what you call a loyal Peet's customer, which frankly I am. Yes, I prefer Peet's over that evil empire coffee chain from Seattle, which IMHO is way overrated. Just look at how they made their original location pretty much a tourist trap. Unlike the original Peet's location in Berkeley, it remains a humble and better functioning store and you don't have to line-up and wait in Disneyland-like long lines just to get a cup coffee. Then I went to this location on Stonestown and saw an advertisement for Peetnik. Curios, I looked it up and damn, I should've downloaded this app sooner. You get a free beverage of your choice on your first check-in and you can accumulate points and rewards for every check-in. 15 points will get you another free beverage and get a chance to earn bonus points. It's your birthday? Get any size of beverage on the house. There's also other benefits and rewards on the app, so if you're a Peetnik like me, I'd suggest you get it ASAP. This is also a nice location with plenty of outdoor seating to watch the people wait in line at Marugame Udon. Yup, I usually sit outside to pass the time while Wifey gets her eyebrows done inside the mall. Service is fast here and the Baristas are always nice. And who doesn't like free Wi-Fi? Stonestown has come a long way since they've had their major renovation back in 1987 when I was going to Aptos. OK, TMI since I just hinted my age. But I'm a guy, so I really don't give AF. Apologies for the numerous acronyms, but not apologizing for this review.....which rhymes with Cold Brew. Kudos for their Cold Brew Fog, which I confess am now addicted to. read more

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asked for hot chocolate no whip but yet I had whip in my cup a when I told the person all they did was scoop out the whip and left whip residue read more

Terrible service! I did a mobile order and placed it at 5:08pm and the app said it would be ready by 5:13-5:18pm. I got there at 5:17pm and waited until 5:28pm. There were no customers in line but some waiting at the pickup area. There were two baristas and one cashier. The baristas were making drinks at a very slow pace, looking like they were having more fun chatting with the cashier rather than focusing on making the drinks. I received my first drink and then I noticed that the barista was making another drink after that wasn't mine. At this point it was 5:21 pm, after my pickup window. I didn't want to bother the barista so I went up to the cashier and asked her for an update on my drink. At first distracted because she was chatting with the baristas, she then turned to me and told me I should go ask them. them? As in the baristas... who are standing right next to you? Who you're behind the counter with? If I'm asking you for an update and you work there, you could check in with them and see if there's an update on my order. So unprofessional and service is extremely slow. Will not be coming back to this location. read more

This review is strictly for the fact that these baristas are garbage. Sorry! I am not going to sugarcoat this review. Let me give a quick preamble: I am a coffee crackhead, and I get the SAME coffee, everyday! Ok. On with it. Through the app, I ordered a "Tall, 4 shots, extra vanilla, w/oatmilk Caramel Macchiato. Remember, same drink! Because I have learned not to leave before tasting, I took a sip. Nope! Was not 4 shots. Instead of accusing the barista, I thought I'd humor myself by asking "Did u put 4 shots in here, because it tastes like 2." The barista says he did then proceeded to MANSPLAIN that it might taste like two because of the vanilla. Ummmmm no Einstein that's not it! You didn't put in my 4 shots. Like they all do, he took the shit personal. Today I did not give two shits. I told him that the color is off, the taste is off, and I know what it should taste like, and has nothing to do with the vanilla. So, he added two more shots. Tasted it. And my foul ass told him, "Either fix your machine or stop lying, because THIS now taste right" ‍‍‍‍‍‍ read more

This is located at the stonestown galleria and is just right near the entrance. Though I may not go here often, their service from start to finish is superb as all staff are filled with bright smiles and are friendly. The place itself is very spacious and they do a great job cleaning the place. So glad their restrooms here don't have that pungent smell most public restrooms have... I ordered the cappuccino and it was nicely made. I don't think you can really mess it up. It had just the right amount of sweetness and that condensed milk played its role just right. Definitely starting to become more of a Peet's fan than Starbucks. read more

Peet's Coffee - Coffee & Tea Near Me - San Francisco, California

I had the meanest cashier I have ever met at a Pete's coffee shop. We are never ever coming back again.

Peet's Coffee rescue me when I attended San Francisco State University. This place was to go to before classes. They were open before 7am when I needed my coffee. Inside Peet's Coffee is small. If you expect to find a seat I think your best bet is to just order a drink and go. Stonestown Galleria struck GOLD with Peet's Coffee. read more

I ordered a turkey bacon sandwich but it looked off when I got my order I opened it then saw that there's no turkey and no bacon like do the employees not see there's missing ingredients read more

Peet's Coffee - Coffee & Tea Near Me - San Francisco, California

The baristas need to pay attention with the orders. I ordered dark chocolate mocha, I didn't tasted -nothing chocolate!!! And the frittata, it was cold inside read more

The coffee quality is better than the Starbucks nearby. The customer service is worse than expected, e.g. no greetings, was given attitude while they were busy. Overall, they have great coffee. Order in advance on your mobile app to avoid the disappointed customer services . read more

This place Is a good to have a coffee after shopping at Stonestown. The service was good but the place gets crowded at times. There is plenty of outside seating. read more

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Looks like Starbucks has some competition, as a Peet's Coffee and Tea finally opened up outside of Stonestown Galleria late June 2013. For people who just want a drink without having to go inside the mall, Peet's is a good option. Their freddos are blended drinks, very creamy and rich, even if you request non-fat milk. I wished they were offered in small rather than only medium and large. A small iced vanilla latte is my usual go-to caffeinated drink, and Peet's version is good, refreshing, creamy, and not overly sweetened. The staff is very friendly here. The place is clean, bright, and spacious. There's about six tables indoor and a few more tables outdoor. Though, in this gloomy neighborhood that rarely sees the sun, why sit outside? The one thing I don't like about this Peet's is the layout -- why is the sugar/ creamer/ lids/ straws area not next to the drink pick-up counter? I'm pretty clumsy and don't want to spill my drink while walking across the shop... read more

Peet's Coffee - Coffee & Tea Near Me - San Francisco, California

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