I want to take a moment to highlight Ashley at this Peet's. She truly goes above and beyond! She's so friendly, makes kids feel welcome, and always adds a personal touch with her humor and kindness. She really makes the café feel warm and inviting, and you can tell she cares about the customer experience. A couple of weeks ago, I was in the store and noticed that Ray, a staff member, spoke to Ashley in front of customers in a way that felt like a conversation better suited for behind the scenes. Even in that moment, Ashley handled herself with professionalism and continued to do a great job taking care of customers. It just showed me how much composure and dedication she brings to her role. Peet's is lucky to have her -- she's the reason I look forward to coming read more

Peet's Coffee - Love the heart on my frape - Coffee & Tea Near Me - Pleasanton, California

This location has honestly never been good. I plan to go to the Valley location instead. They are still using paper straws, for one thing. The company needs to bring plastic straws back like every other location! Also, I asked one of the baristas why they are now closed on Thanksgiving, and she said it was because of COVID. They are now closing earlier and opening later, and this employee is going to blame COVID? Come on now. That overblown situation has been over for six years. I told her everything is back to normal now, and she said, "not really." She must be one of those pro-vaccine and pro-lockdown people, I bet. What a shame. I will no longer be frequenting this location. The real reason they are closing on Thanksgiving now is that the company wants their employees to be able to be with their families, which makes a lot more sense than what this "pro-COVID" chick was saying. Yeah, no, I'm taking my business elsewhere. read more

Service very slow, multiple visits. Wait to place an irder when no one is in line, wait to get the order usually 10 to 15 minutes. I won't rerurn. read more

Came in and ordered a small coffee, paid and was told to wait. Usually for coffee, the barista would fill it up and pass it to me right away. This time I have to wait 10 minutes before they call my order. I noticed the person in line in front of me got his medium coffee right away without waiting Service is not up to par read more

Love Pete's! Kind staff and great coffee! Our favorite is the chorizo wrap and an extra hot mocha! SO GOOD! Lots of seating outside and inside plus Gellato right next door! Our favorite location for great downtown vibe we can enjoy while we sip our coffee! read more

Ordered a coffee drink before closing time. It didn't taste like the normal drink I get. Brought it in the next morning & the manager gave me a hard time. She even showed me the unstirred chocolate on the bottom of the cup. She said, " See, it was done right. The chocolate is heavy so it goes to the bottom." Not if it is stirred . This has never happened with Peet's. Have been coming here since Tully's was here. Have a friend @ corporate. The company prides themselves in freshness. It should be: replace the drink, no questions asked. Customer service & quality #1. The barista who remade the drink asked me to taste it and if it wasn't right, he would remake it. That's the Peet's Way! It wasn't just right!!! read more

Great location & Great coffee. Oh yeah, and horrible customer service. Baristas on their phones. While in line an employee grabs a coffee cake from the case with her bare hand - proceeds to exit from behind the counter before jamming the treat into her pie hole complete with crumbs falling to the ground - giggles and walks out the door. From order to coffees hitting the counter with a below average customer volume - 25 min. We thought we were on a TV show - this is not an anomaly - more the norm. At least they have a clean bathroom - until one employee proceeded to "take their break" inside the bathroom and blow it up - WTF - followed by stepping out front to choke a heater. #Starbucks read more

After waiting over 20 minutes for my mobile order, I went up to inquire. Not sure what the holdup was and I totally understand it was Saturday and busy. What I am most dissatisfied about was the lack of a simple "sorry". It would have gone a long way. Do better Peet's on Main Street read more

The service is so painfully slow. Just order ahead by 30 minutes to an hour! The coffee and the actual location is great.

Saturday mornings are chaos. Mobile orders take 30+ minutes to come up. Don't bother!

Horrible services!!! We wait 25 minutes for only one coffee. Owner needs to hire more people

Nice place. Been going since before it was Peet's. They do a great job with excellent food. The people there are wonderful. This is a great Pleasanton morning hang out. read more

THE Best just NO Drive Thru'$ except one (1) north of El Sobrante and east of Hercules. Charming warm woods always a good place to do a quick Biz MTG as well! Even met our Mayor here and Co. Board SuperV here and lots of Law Enforcement (off and on includ C hips). Great brewed coffee doesn't taste burnt alike Bux. Will say only gave 4 Stars as SO Many locations (X3 in 94583/2), is tough to park!! Again due to no driv thrust. New people all the Time but good ones long term like Nicole! They have her on Rover status, I've seen her@5 diff stores!! Yes, I usually go to at least two (2+) a day today three (Bollinger) due to travels daily). Wish they would have EV Chargers in the prop lots they pay Leasees to monthly! The Teas are SO Much better and LOOSE LEAF, they might of bought out Mighty Leaf in North Bay Marin Country. I DO MISS PEET'S BRANDED TEAS, Alike Russian Caravan and Snow Leopard. Fave caffe'....Women owned Estate ... ANNIVERSARY BLEND Hands Down, shuttle Raspberry with Lots of dark chocolate Notes. Excellent. Last year they had a contest I bought twenty pounds, gave as gifts. Expensive non-contact year for my ACLS Clients. Loved it And so many raves, for those thought bought Grinders (Burr). So much to say, miss the Italian Orangio del Oro syrup in their limited Chocolate Orange Mocha! Classy Euro!!!. So SO Good. Dessert in a mug! Peet's cup, resumable of course. Can we talk PLANT BASE morn sandw?? AND drinks? Peet's allows you to purchase Breakfast sandwiches or egg tart ALL DAY! YAY!! read more

Peet's Coffee - Inside Tassajara earlyAM. Beans and tall iced TEAS - Coffee & Tea Near Me - Pleasanton, California

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This place has gone downhill dramatically since they hired this guy named Ray. He is more interested in chatting with other employees than serving customers. 5 times now he has been chatting and forgot about getting my coffee. I have to ask every time, as my cup just sits on the counter. I get the occasional forgetfulness, but this guy is so consistently bad it is driving this site's reputation down. I am taking my business to Starbucks down the street. Message to Ray: DON'T FORGET YOUR CUSTOMERS! read more

I've never had an incorrect order at this location. However this is the slowest location I've ever been to of any coffee shop. On the weekends expect to wait 45 minutes for your beverage. I'm here on a Friday morning and there's 10 people insudr and I still waiting 35 minutes for my mobile order. read more

I came here every morning for an ice latte, and an egg sandwich. Today the guy seems to talk much he doesn't care about customers while I was waiting for my sandwich. I end up got no sandwich. Such a bad customer. Disappointed read more

Great Peet's location on Main Street! Large location with friendly employees. I come by frequently and recently stopped in close to closing. They welcomed me in and I got my coffee and beans. Love Peet's coffee! read more

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I'm not sure what's happened to this location - I'm there 3x / week, have been going for years, but suddenly there's a whole new crew, very slow, I wait 15-20 min for my drink and it's lukewarm. read more

My dad didn't notice that coffee prices went up to $2.65 I didn't realize myself a cup of hot coffee was that much nowadays read more

This location of Peets is ALWAYS hopping! Located right in the heart of downtown Pleasanton on Main Street, its a convenient and easy option for your morning coffee/tea routine! The have plenty of seating inside and a nice (and fairly large) patio, which is always helpful in California since you can pretty much sit outside all year round! Even when it's super busy (weekends, "morning coffee rush hour", etc...) they move pretty quick to provide the best service they can. Don't worry, they want to get you that Green Tropical Tea... that Vanilla Latte... that coffee black as fast as you want it in your system so you can start your day! The staff I've interacted there with have always been very friendly and kind with smiles on their faces. Yes, it's not a mom and pop coffee place, but it's consistent, fast and gets the job done. Don't fix what's not broken and go where you know that has what you like and takes care of their customers! read more

Peet's Coffee - Coffee & Tea Near Me - Pleasanton, California

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Only reason I'm giving them a 2 stars is because this used to be a good place to get work done. Really should be a 1 star now. They used to have friendly & knowledgable employees even just a few months ago but it seems like management can't find any decent workers anymore because the current staff can't even remember their menu and rude. Also, they clearly have their "favorite" customers and make it very obvious for everyone else who they are. I walked in and ordered coffee and cinnamon rolls. there were two kinds of cinnamon rolls so i told the worker i wanted the iced cinnamon roll but she did not understand me. I had to explain to her that there were two kinds of cinnamon rolls, which she seemed unaware of so I gave up explaining after a few attempts, hoping she picks the right one. A bit later, I asked a guy employee with a beanie if they had forks so i can eat my cinnamon roll without getting it all over me. He looked at me like I was asking him to donate $1000 to charity or something and then said with a rude attitude saying they don't give out knives or spoons. Umm.? I asked for a fork so I asked him again if that also means they don't have forks. And he said yeah, no. 10 minutes later, I see two ladies sit nearby, which seemed to know the manager and the beanie dude pretty well. Guess what the ladies ask for? For some forks & knives. Guess what the beanie dude brings over with a big smile on his face? Some forks and knives. Did they restock their utensils since 10 minutes ago? I don't know, but he sure didn't seem like he didn't mind donating some forks and knives for them. As I write this out, I do think they deserve a 1 star. So long Peet's, you lost 1 loyal customer today due to unprofessional staff. read more

Been going here for a couple years to get coffee to go. The coffee is good. They are close by. And the staff is friendly. The prices are high for coffee but I guess that's partially inflation but when paying the max tip option is not that high, so I feel that kind of makes up for it. read more

I love Peet's coffee but this store is my favorite because of Mayette. I've been coming here for years but now I'm sad because Mayette is leaving in a couple of weeks. She knows how to make coffee beverages. And she makes them the way you ask! My drink is a Havana Cappuccino with almond milk... DRY! That means mostly foam. And that's exactly how she makes it and perfectly sweet with every sip. (Some places make cappuccinos like a latte. I didn't order a latte. I ordered a cappuccino and I'll usually return it if my cup is too heavy. Some places also don't stir the condensed milk and you end up with globs of syrup for your last sip. Ick! Too sweet.) The hot breakfasts are all good. They have a good variety of savory options like sandwiches, quiches and flatbreads. And they have an amazing selection of pastries. All good! read more

Peet's Coffee - Havana Cappuccino and Chicken Chorizo Flatbread - Coffee & Tea Near Me - Pleasanton, California

I've been working from home during the covid pandemic and have been walking to this Peet's when taking my afternoon break. This Peet's location also has ample space outside to meet up with a friend for coffee. I love their dark roast drip coffee with a splash of half n half. Pro tip: order ahead from the app read more

Peet's Coffee - Mobile order: Pumpkin Chai Latte - Coffee & Tea Near Me - Pleasanton, California

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I'm writing this review so the management team of the Peet's in Pleasanton (Main St.) has the opportunity to train their staff. A little background: During the week I Door-dash Peet's from the Danville location to my work and they are 100% on it over there. On the weekends, my boyfriend picks up Peet's for me from the Pleasanton location. I spend about $100 per work week on Peet's. Like every coffee drinker, we may have very specific requests, including but not limited to allergies, etc. I have ordered many different styles of drinks and now prefer the Cappuccino above a Latte due to the equal parts of the espresso and almond milk. I stopped ordering lattes as once you have a cappuccino every latte you drink will now taste watered down. I like to add cinnamon and light white chocolate, etc. Today when my boyfriend went to get my drink the barista told him that I'm ordering my drink wrong, and the long expensive way. She said the white mocha is the "same" as the cappuccino that I wanted. My boyfriend listened to her and got me a white mocha instead. When I found out I ended up Door dashing my specific drink. He arrived home at the same time of the delivery. I had him do a taste test of each drink and he agreed - the white mocha is sweeter and has more milk and the Cappuccino has a stronger espresso taste. Realizing the barista was incorrect saying it's the same thing. I spend a lot of money on Peet's and want my order the exact way I request it. While I appreciate the barista trying to save me money, the drinks are completely different. I'm writing this review so she can be re-trained and prevent this from happening to someone else. Receiving the wrong drink is a complete let-down, and those who have ever received the wrong drink understands this. If we pay for a specific drink, please make the drinks the exact way your customers are requesting. Please do not change the drink in any way. Thank you for reading my review. I do want to say I prefer Peet's over Starbucks as the espresso tastes better/stronger. read more

Great coffee and even better baristas!!! I love that they know my drink and treat me like royalty every time I show up... the beat part is that they greet every customer with a smile on their face read more

Peet's Coffee continues to improve me with their quick service. just a single barrista was able to go thru 3 patrons in a minute, multi-tasking without blinking. this spot small, just 2 barristas on duty. brew: gala dark roast coffee(sm. 2.30) -short line, quick service -brew was bold, smooth, always fresh.... drips: -was able to find parking a block away. not bad for post lunch.... read more

I decided to go to Peet's to get some work done. I ordered drip coffee, which they said would be a few minutes because they needed to brew more. The employees were extremely nice, helpful, and efficient. I sat down and started working in the cool air conditioning. After a few minutes passed, I still hadn't heard any update on my coffee, but didn't go up and ask about it because I have anxiety and didn't want to bother the baristas. I worked for about an hour and still no coffee. I don't blame them because I was too scared to go up and ask about it. Super nice workers and wonderful place to get things done! Wish I would have asked about what happened to my caffeine though :( UPDATE: I finally worked up the courage to ask for my coffee and they were super nice and extremely apologetic. Would absolutely recommend this location for coffee, a nice workspace, and very nice staff. read more

A Peet's like any other, except the downtown location is excellent and the ambience superb. We came after the Saturday farmers market this morning and hung out for almost an hour. Loved the outdoor patio seating area - great for people watching and letting the kids run around. Bathrooms are clean and service is pleasant. Parking is plentiful. And the coffee? It's Peet's! What more can one ask for? read more

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It's just like a standard Peet's. Lots of tables available, space is good for a meet up or just outside is fine too. -1 star because I saw some flies around the pastries area and that was a turn off and I didn't order something to eat because of that...a cup of tea abandoned also around the pastries, but I guess it could've been just a busy day. read more

Peets is my all time favorite coffee place in the bay. I specifically love this coffee shop the best because they remember me and always make it taste good for me. read more

Great space for a mid morning pick me up. They have a few tables set up outside to sit and enjoy. Inside still closed off. Great coffee and pleasant employees. read more

Nice Pete's location in downtown Pleasanton. The staff are very friendly and attentive. They have everything you can get at Peet's. The only drawback is that this location is a little small inside and can get crowded making it difficult to get a table. read more

They will substitute items, sugars, creamers in your order without telling you. Ordered using the peets coffee app, had 10 raw sugars added. Got to my car and could tell it tasted funny. Went in, asked for raw sugars they handed me 5 sugar packets. I look at them and its cane sugar. Pointed this out and asked for raw they told me "We have been out, that will be fine" read more

The location is amazing and is walkable to all of the wonderful shops in lovely downtown Pleasanton. The service is amazing here, which keeps us coming back time and time again. I particularly enjoy their out door seating. It allows mom & dad to sit, sip and chat while our littles happily run around. My favorite drinks are their classic: Major Dickason & Nitro Cold Brew. Plus, now with their loyalty reward points and app, I have something to rejoice! Anywho, I'll get to my other reviews, but first coffee. read more

Peet's Coffee - Beautiful patio for friends and families to hang out. - Coffee & Tea Near Me - Pleasanton, California

Peet's is the best no matter what location. Best one is Pleasanton on Main and Castro Valley on Redwood. The coffee is strong and the service good for what it is. While Starbucks has tons of locations, it can't make up for the quality and flavor of the drink. Their morning bites and pastries are no slouches either. read more

Peet's Coffee - Love Peet's! - Coffee & Tea Near Me - Pleasanton, California

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Pretty disappointed! Walked in at 2:45pm on a Saturday and got upsetting looks from the girl who was packing up the pastries. My boyfriend and I stood there for a bit, waiting for her to say something because we really just wanted a simple cup of Joe. read more

The customer service is non existent here. There is no urgency with the staff here. Very frustrating. Drinks are watered down

Y'all need to go back to using your pre-covid straws because these suck. I get iced mochas a lot and what ends up happening is after my first few swigs come with a straw ends up sinking into the cup and I have to take the lid off so please think about getting your pre-covid straws back and actually letting the customer grab his own straw instead of you guys having them behind the counter because again the pandemic is over so let's get back to normal here. Other than all of this, everything is fine. read more

We lived in the Bay Area for about ten years and moved away in 2009. I had a Peet's in the office building where I worked in downtown Oakland and I got hooked on their coffee. We stopped in this Peet's during the Super Bowl and were a bit surprised to find it to be very busy. Service was quick and polite and the atmosphere was very comfortable. I wish they were everywhere! read more