This store has very inefficient operations. I placed an online order and went straight up to the counter when I got to the store and asked if my drinks were ready. The worker at the register told me that my drinks were still being made so I proceeded to wait patiently after about 7 minutes, then I went back up to the counter to ask about my drinks only to find that they were sitting in the refrigerator for God knows how long. The employee tried to tell me that they called my name which was 100% not the case because I was standing there at the counter and the entire time waiting for my drinks. These type of operational mishaps really affect the way your customers feel. This was the first time back to Jamba Juice since 2024 and with this experience, I have no plans to ever go back. Not only was the employee not apologetic that I was waiting for no reason they try to make up an excuse that they already called my name, which was absolutely not true. On top of this, your company now charges a 3% fee to use your app. As a large corporation, you should be ashamed of yourself to nickel and dime your customers. If this was a small pop store, I would completely understand but a large corporation like Jamba Juice charging a fee to order online using your app. Terrible customer service. read more

I love Jamba juices, big fan of smoothies and açaí bowls. I've been to many Jamba Juice locations and this one is pretty decent. The staff is generally polite and they have yet to get my order wrong. Jamba Juice in general, I love the menu options for taste and health. This time I ordered the açaí peanut butter with chocolate hazelnut bowl. It was tasty. There was plenty of açaí at the bottom so it was very filling. I would recommend it but be sure to mix it well so you don't finish all the toppings first. read more

Jamba - Açaí peanut butter with chocolate hazelnut (surprisingly filling) - Juice Bars & Smoothies Near Me - Dublin, California

There was no smoothie in my smoothie. Let me explain: My family and I have been coming here for years. The smoothies used to be consistent, refreshing, flavorful, worth the wait. But this last visit? A total downgrade. We came around Easter, and the place was packed. There was some kind of event happening outside, and inside, the line was long and tables were full. Fair enough, it's a popular spot. We just wanted something cold and comforting. After a long wait, we finally got our drinks. I ordered the Caribbean Passion, and my family got their usuals. But what I received was... not it. Lukewarm. No ice. No chill. Just a sad, room-temperature juice impersonating a smoothie. I'm sorry, but I think the "passion" part got left in the blender. read more

I Asked for a orange dream machine with almond milk instead of soy milk and the asian kid in there was having a attitude, even at the beginning of our order read more

Jamba - Orange dream machine - Juice Bars & Smoothies Near Me - Dublin, California

My go to drink is always the protein berry. It's not too sweet. This time, I also purchased the banana PB shake. It was alright but I still prefer protein berry. It is very expensive though read more

I'm someone who values great customer service, especially when I choose to spend my hard-earned money at a business. While the gentleman who made my drink was very friendly and welcoming, my experience with Laura was just "okay," and here's why. After ringing me up, Laura immediately turned around to wash dishes while I was still waiting for my receipt. It took about six minutes for her to realize I was standing there, and when she finally handed it to me, there wasn't even a quick "sorry," just an "oh" as if it was no big deal. I recently had a similar experience elsewhere, and it's a reminder that service should always come first. If there's prep work that needs to be done, it would be better to schedule staff earlier so customers aren't left waiting when they're simply trying to grab something quickly. I rated this 3 stars because I don't want place any blame on one individual when maybe they're short staffed or instructed to operate like this, but to the store manager THIS ISN'T OKAY. She also looked stressed and didn't appear to want to communicate. Again, the gentleman was awesome AND MY DRINK IS DELICIOUS !! I hope this feedback is helpful because, while the drink was great and the atmosphere was nice, prioritizing customer service would really improve the overall experience. read more

I usually go to the Jamba Juice on Hopyard but that location closed and the nearest one is at Hacienda Crossing. It's a small location tucked in between other eateries. I went in for my birthday smoothie and ordered the Peanut Butter Moo'd my absolute favorite smoothie at Jamba Juice. The establishment was clean, and the employee was kind and gracious. I was the only customer in that morning, which was great no additional waiting for my order. read more

Jamba - Juice Bars & Smoothies Near Me - Dublin, California

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Stellar service and always consistent. Much better than Walnut Creek location, that's for sure! I'm a regular here, usually like Strawberries Wild with greek yogurt. The new coconut/cloud whip is great too read more

I have NEVER received such a poorly made acai primo bowl than what I received this evening from this location!! I'm a huge fan of Jamba Juice, and my rewards account can prove it. But I highly suggest customers to STAY AWAY FROM THIS LOCATION!!! And the girl with a poor attitude, and obviously poor training, should find a job that doesn't include customer service. I wonder what she might think if this fiasco mess was served to her or a family member who paid their hard-earned money for anything like this!? read more

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Service is horrible, i thought the other reviews were exaggerating but they never called up my order. In fairness we most likely did not hear them but we were the only ones in the store, they could have atleast called our order up again! You could never make me hate you though jamba juice, I will pick your overpriced juices over any other beverage any day. read more

Shout out for Hilwa for the amazing service!! Very helpful when deciding drinks for me and my girlfriend. Great atmosphere and vibes from everyone on shift, really made a good experience. read more

I am thankful that there is a Jamba around here, but this place's service has gone down. The staff in the past year is so are not trained well. They want full price for products but regularly less than 3/4 fill up the glass and act like it's okay. The manager or owner needs to fix the training. This should not be the standard. I am hoping that this will be permanently addressed soon. read more

They done messed up our drinks and workers started fighting eventually one of the workers got knocked out. 0 stars read more

Jamba - Drink - Juice Bars & Smoothies Near Me - Dublin, California

Came in to grab a drink, service was okay and usually don't have a problem, left to the other side of town for my doctors appointment and they made the drink wrong. Still no problem, mistakes happen what's infuriating is I spend 20 minutes calling the store to see if I can just pick up a remake after my appointment and no one answers the phone and then after 20 minutes they just hang the phone so no calls can go thru. Waste of 10 dollars and what's even more frustrating is I tipped for this kind of service . read more

Jamba - When you call the store and no one picks up - Juice Bars & Smoothies Near Me - Dublin, California

If I'm remembering correctly, this spot has been here for over 20 years? Don't quote me on that, lol. Anyway, glad to see a Jamba sorta nearby. It was empty when I visited on a Monday in the early afternoon. The Hacienda Crossings shopping center was actually not as thriving as I recall it being. No other customers in sight, great for me! No line, quick service. I wanted to order my old usual 'Citrus Squeeze', but when I didn't see it on the menu right away I think I panicked and blurted out 'White Gummi'. I still think its weird to see a shortened smoothie menu because they needed to make room for all of the new items that were added throughout the years. I've been told years back that they'd still be able to make drinks that are not listed on their menu- so worth a try next time! I didn't make any small talk with the employee, but do they still give out 1 free boost of choice? I guess I'll have to ask or look online for my answer. I'm surprised she didn't ask me if I wanted to add any boosts. She was on the quieter side and was so kind in walking up to me and handing me my drink vs. placing it on the counter- wasn't expecting that. Hope this location remains for years to come! read more

They made the wrong bowl. I asked for açaí, but they gave me yoghurt. They took 20 minutes and the workers are very rude.

As soon as I walked in the store was empty but as soon as we walked in two employees jumped out from the back office. The drinks we ordered was watery, flavor was off and the lady that made looked pretty pissed or upset, like I'm sorry you had to make our drinks today. Is asking for a service too much to do today? Don't get me wrong this location is cleaner than the once I've been in, organized shelves and pastry counter. Would I go back to this location, probably not or will this will be my main go to location, uhm yeah no I wouldn't necessarily make out of my way to go here. read more

Disappointed that we drove to this location for a bowl and told not serving bowls. Went on 7/25/24 and only one girl was working the register and making drinks. The lack of employees made me think they were not making bowls because of lack of staff. Also, the girl working was not friendly. She seemed angry and had terrible customer service. read more

Worst service, unclean store. Rude employees and even worse was the drink. A watery peanut butter moo'd! It had been a while since I had been so I thought I'd drop in. Worst $9 I ever spent! No wonder they're closing so many!! Never ever again!! read more

Ok originally I felt bad because they seemed to be stressed with only 2 workers but now this warrants a review. I ordered from the mobile app and their sign says to let them know when you're here but I felt like I couldn't interrupt. They were looking down the whole time and never acknowledged me while I stood in front of the sign with my kids for 10 minutes. Then when I finally interrupted one girl, she directed me to someone else. He pulled our melted smoothies from the fridge. My son's mango a go go was barely blended. He couldnt even sip it from the straw. My gotcha matcha tasted like pure sugar although I requested lightly sweet. I could not accept that. I went back to the unfriendly worker and requested it to be made again. No apology. Instead he remade it with the ice filled to the very top of the cup. At least I wasn't gulping liquid sugar. read more

Jamba - Ice all the way up to the too - Juice Bars & Smoothies Near Me - Dublin, California

Worst customer service I have ever seen. This was during a busy time at the store. I attempted to call in 3 times to place an order. I was hung up on all three times, after a few minutes ringing. Giving up, I arrived at the store and was told by the manager that they were busy and would not take orders until a 5 minute wait (this said as online orders continued to be added). Definitely will not recommend the service at this location. read more

The reviews after this are suspiciously generic and positive. This involves employees with zero work ethic and plain laziness and disrespect to multiple customers day after day. Beware, employees seem to be trying to cover their butts or getting their friends to write positive reviews after being caught closing up 15-30 minutes early, locking the doors, keeping paying customers out in the extremely hot weather, not acknowledging and not serving and not making eye contact with customers who drove in 100+ degree heat and $5-$7 gallon gas only to knock on the locked door and be disrespected by the employees inside who flagrantly don't want to work...zero work ethic...all while they get paid to decide to skip their full shift at work and close significantly early and turn away paying customers considerably before posted closing time hours. The lazy, zero work ethic employees there are ruining this business. Dozens or hundreds of customers have now been lost. We're talking about this on social media and it has been shared nationwide. This has been reported to headquarters by multiple people. read more

Was in the area for an appointment so I stopped by this location because who doesn't love Jamba especially on a hot day. Was disappointed in the service. According to the sign on the counter, it's all new staff and they're all in training, super understandable but no one greeted me or the lady behind me. The lady at the register literally just stared at me, she didn't say hi or ask what I wanted to order. I ordered my drink anyway because I was already there and wanted one. The lady asked if I could tell her the recipes because she didn't know it. Another lady stepped in and helped. While I'm patient and understanding everyone's knew, customer service needs to be better. read more

Today, Monday June 20th, 2022 at 2:15 PM, my husband and I arrived at Jamba to buy some smoothies. On the way in, I noticed a sign prominently displayed on the window advertising a medium Electric Berry Lemonade for $5. Sounds great! We go in, I order a medium Electric Berry Lemonade and my husband ordered a mega mango and a ginger shot. I notice on the pay pad that my Electric Berry Lemonade was ringing up at $8.09. I asked the cashier about the $5 promo for my drink and she said it was for rewards members and asked me to scan my app. I scanned my QR code and the price stayed the same. The cashier excused herself to speak with another employee, who pointed to an ad taped under the menu. The cashier returned and told me that the Electric Berry Lemonade promo was over and that their current special was for a different smoothie. I asked her if she'd honor the ad in the window and she told me she couldn't. I advised her that they should take the ad down since it was no longer valid, then moved to the side so the cashier could service the waiting customers. Our smoothies came out and my husband's ginger shot didn't. When he asked about it, an employee told him they couldn't make it and would have to refund the item. At this time I figured, since they're processing one refund, I'd ask again if they would honor the Electric Berry Lemonade promo posted in their window and refund the difference. I asked to speak with the manager. The manager came over and I explained to her about the ad in the window and that I would like her to honor the price. She told me she "can't". I told her that usually stores would honor their ads but she said it was an "app thing" and there was "nothing (she) could do about it." At this point I let it go. This situation was upsetting to me for several reasons. 1. This ad was prominently displayed at their entrance, and there's no end date on the ad. 2. Despite buying two other items at regular price (even though one was refunded, we still intended to purchase the item), the manager didn't think enough of me as a customer, or future patron, to grant my reasonable request. 3. The manager said there was nothing she could do... of course there was something she could do! She's the manager! She had several options, she could have given me the discount by doing an override, she could have rang it in under the current promo item, and made my requested smoothie instead. I've worked in customer service and recently I had a manager at a furniture store discount my purchase without asking because he watched me and my family walk around the entire store without being approached by a salesperson. These things are always at the manager's discretion. And finally, the thing she could do, that she didn't, was removed the outdated promo from the window. Or at least asked one of her employees to do so. On top of all of that, the smoothie was thin like it had been sitting, so that was weird. The message I got today was that I am not a valued customer. It doesn't matter that they made an error by leaving the ad up, they don't care about doing the right thing so they can have my return business. I most likely won't return. read more

Jamba - Picture of the promotion posted in the window the mgr refused to honor, despite their being no expiry date. - Juice Bars & Smoothies Near Me - Dublin, California

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I visited this location today and received the absolute worst customer service I ever received! The cashier had AirPods in her ears while she was taking my order! As a result she couldn't hear me and o had to repeat my special order several times. When she finally heard my order her response was "we don't have that on the menu". I told her I understand but that I've ordered this many times before. She proceeded to prepare my drink, but she made it wrong (what a surprise, right?). I asked her to make it correctly and she gave me really bad attitude. The shift manager walked in as this was happening and clearly she could see what was happening, but she did nothing about it. I took my drink and was glad to leave. As soon as I got out of the store, the drink fell because the lid was not put on all the way. I was extremely angry and I left. I tried calling the corporate office to complain but even that went wrong! The first number I found on Google was disconnected, and nobody answered the second number I called. I left a voice message and sent them a message via their website. I wonder if I will ever get a reply. If I don't receive a reply, an apology, and a refund, I will never step foot in a Jamba Juice again! read more

Went in on a Sunday and some nerd spilled their entire big Azz mango a Gogo on the floor but the workers quickly threw epson salts over it so the floor wouldn't stick. It was swamped that day because it was Phüken hot beotch. The customer service was coo even though they weren't wearing mariachi pants. read more

aside from the rising cost of smoothies, this place is consistent. the clerks that work at the counter are always friendly and patient. read more

Jamba - greens & ginger and caribbean passion - Juice Bars & Smoothies Near Me - Dublin, California

The kids here really seem like they truly hate their job. They really show how they don't want to serve you. Such a bummer because this is my local jamba now but safe to say I won't be coming back here. read more

The perfect treat on a hot day! My son deserved a cold treat after playing tennis for an hour and a half in the 90+ degree heat. He couldn't decide between his two favorites-Mango a go go and Strawberry Wild. He chose the Mango and said it was as good as he remembered! I noticed the low ratings of all the Jamba Juice locations. I'm not sure why because I've always had positive experiences. The smoothies and juices are consistently good. The stores are clean with some seating and the employees are friendly. read more

Jamba - Almost finished mango-a-go-go! - Juice Bars & Smoothies Near Me - Dublin, California

We wanted to be healthy and got ourselves some plant based refreshments. The green ginger tasted much better than mega mango!!! read more

Jamba - Juice Bars & Smoothies Near Me - Dublin, California

They all can't be 10's. No greeting when I walked in and considering I'm a Jamba connoisseur, the greeting is expected. The girl taking orders looked like she rolled out of bed and showed up to work, attitude included, along with the tangled earphone accessories. The music was super loud, and I had to ask if she could hear me and basically yelled my order. So after about a 15 sec. Awkward stare down, I realized I need to pay and just get out of the way. So I noticed that the guy making my smoothie added additional ice, and I think his nails were dirty...yea, they don't wear gloves here...So to end this debacle, I got a liquid smoothie and some crunchy ice, and remnants of carrot...Matcha Green Tea Blast doesn't come with carrots....so in conclusion, I don't recommend...‍ sidenote: 2 stars just because...‍ read more

Really had a nice experience with Jackie or Jaquee however she spells it lol. I was surprised at how nice there spirits were initially at how there spirits were at my arrival of only 2 minutes before they closed. So yes I was the last customer! THAT GUY! Lol bt both the woman there seemed to enjoy the words being exchanged and the experience all together was energy thrilling read more

Jamba - Juice Bars & Smoothies Near Me - Dublin, California

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30 minutes for 2 smoothies??? Seriously? Workers would rather do dishes then take orders, then when they have 5 people waiting in line, they casually walk over to take orders...sigh... So I'm #3 out of 5 people standing in line, #1 orders 2 drinks, #2 orders 1 drink and I order 2 drinks...but then no drinks are started yet until all 5..I mean 6 now order?!? Ok, standing here waiting for my drinks and this employee decides all 8-10 blenders need to be filled with juice before they start to blend the first smoothie for customer #1...smh...we all are dehydrated and patiently waiting... 1-2 stars...sigh...really should be 1 but because we're soooo thirsty, the beverages we're patiently waiting for can only be soooo good right? Right! read more

0 stars if I could. Slow, lazy and unprofessional kids running this Jamba Juice location. Can't tell if there is a manger running this store on the weekends because the service is absolute trash. Entire location is in major need of training and better leadership. Line is out the door for no reason other than incompetence. Update- waiting 30 minutes for service. Literally the line is out of the door. I decided to leave the establishment because nobody was saying anything to the customers waiting for almost 30 minutes in the line they decided to prioritize other orders and leave people who are literally standing there forever to just wait and figure out what's going on. The employees are extremely rude and unprofessional and if this is not corrected, the whole staff should be fired and new management needs to run the place. read more

Like everyone else mentioned, the workers are super passive aggressive and managed to get both of my drinks entirely wrong. Doesn't look sanitary at all and the tables look like they've never been cleaned! This place just is all around unsanitary, and the new manager looks like he doesn't know how to run a business, that's for sure. read more

Decent bowl ! I love acai bowls! But this was more a smoothie/ icey base . Not milky or creamy. Very tropical read more

Jamba - Juice Bars & Smoothies Near Me - Dublin, California

I'm a big fan of Jamba Juice since one of my friend introduced me to them . She use to bring me a Strawberry Whirl all the time. So I have a lot of fond and tasty memories surrounding Jamba Juice . I had just had Dinner and was looking for a sweet treat . This is when I saw this Jamba Juice and rolled in . This Jamba Juice is Brightly Lit and Clean . I perused the Menu and ordered a Large Razzmatazz . It was ready in less than 5 minutes . It was nice a Creamy and just Yummy. read more

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The best JJ I have been to thus far. I don't know what it is about this location but they're Acai Bowls (really the only thing I get) are so good! Absolutely packed to brim of the bowl with so much fruit, it's delicious! I've been to other location that really skimp on the serving and only give a very small selection of Fruits but here you get everything. The staff are also really nice and I love the location, right near the Movie Theater for a healthy treat instead of filling up on sugary Candy. *TIP* Join the email club and receive a free Smoothie for your Birthday along with other deals throughout the year. read more

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Extended wait times. Ordered a glass of fresh juice had to wait 30 minutes due to short staff. Not the first time it happened at this location. read more

Not a pleasant experience. We got our drinks, but they weren't in the traditional branded transparent containers. They were in generic containers. It wasn't like they were out because the customers before and after us got normal containers. Our drinks weren't blended properly either. Whole chunks of fruit were still visible when we open up the lids. I question about the staff since we're an interracial couple coming into this particular establishment. It was like they were demonstrating a bias towards us. Not good business practice to sabotage your customers drinks. Never coming back to THIS location. Info read more