In general, I'm not a big fan of Peet's Coffee, but while waiting for my car wash at Splash, I walked about seven minutes over for breakfast. I had a customer service issue years ago and met some rude staff, so I hadn't been back in a long time. Because I haven't been back, I am not very familiar with their menu. There was no one behind me in line, so I was able to take my time, and the staff member helping me was kind and very patient with recommendations. He asked whether I wanted caffeine or not and helped narrow down my choices, which made it much easier to decide. The place was clean. There were quite a few customers, but the line moved smoothly and didn't get backed up at the register. I ordered the strawberry smoothie (a strawberry-banana protein drink) and the cheese sausage sliders. The smoothie was good, but I wish it had more strawberry and banana flavor. it tasted a bit too milky for my preference. The sandwich, however, was really good. I actually enjoyed that a lot. Overall, this visit was a much better experience than my last one. read more

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Peet's coffee always delivers the season's savory and sweet flavors. The ambiance and service is exceptional and welcoming, this location is a quick in and out order and has a nice selection of sweet and savory choices. read more

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Came in with a group on Tuesday afternoon. We were immediately greeted by an older gentleman who walked up to us to give us handshakes. He was very social. I ordered an iced matcha latte and it was delicious. I also asked for light ice and although he made a joke about having dark ice, I still got less ice as I requested. I appreciated that. While I was waiting for others to get their items, I noticed there was plenty of seating indoors and out. There are two single bathrooms available and the store was clean. I would definitely return to this store again. read more

Peet's Coffee - Indoor seating - Coffee & Tea Near Me - Cotati, California

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I don't say this often, but Peets cotati is absolutely amazing in every way. They make you feel welcome, it's chill and it's one of the few places that actually carries about crafting quality drinks anymore. Scott danielle and everyone here are cool! read more

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No one greeted as when we came in. Had to wait while employee Was getting their paycheck and tips. Everything seemed to kind of take more time than it should have I also came here yesterday. I got a chai tea latte both days yesterday was oversweet and today was perfect. Seems like there's no management guidance. The store itself was clean, but behind the counter the glass I don't know if you can see my pictures read more

I can't say enough great things about the staff at this Peet's location. The managers and baristas have gone out of their way many times for me and miraculously serve amazing coffee with genuine, enthusiastic smiles through the busiest of rush hours. They are what keeps me coming back as I have been for several years. Delicious coffee, friendly smiles, clean and always stocked coffee station & nice outdoor seating if desired, it's all I can ask for in a neighborhood coffee shop. read more

These guys are always happy to be there and happy to serve you and their coffee is fantastic

I've been a regular customer at this location and always appreciated the staff and service. Unfortunately, during my last visit, I had a very unpleasant experience. A lady named Karla, who I believe is a manager, was unprofessional -- she was giving attitude to customers and even yelling at her co-worker, which made the atmosphere very uncomfortable. On top of that, when a customer asked for the half-and-half container to be refilled, she handed him the entire gallon of milk, which I believe violates health and safety standards. I usually enjoy coming here, but this experience left me very disappointed. I hope management addresses this, because I would hate to stop coming to a place I've always enjoyed. read more

Conveniently located off the freeway. Asked to have extra room in my cup for cream, but they didn't do that. They don't advertise the price for the different sizes so I don't know how much I paid for a small. read more

Ordered a white mocha Literally no coffee taste At all taste like milk So sad Peet's was always a sure bet not anymore read more

Peet's Coffee - Weak as shit - Coffee & Tea Near Me - Cotati, California

Good servuce except I confirmed I was having the coffee in the Peet's and they gave me a disposable to-go cup anyway. I would prefer a ceramic mug or cup. Then the roast they were using for the espresso tasted like medium or light roast instead of a good Italian or French style dark roast read more

Visiting for the weekend and heading down to Oakland to the airport...so we stopped to grab a bite on our way out of town. Don't really go to Peet's because I don't run into many, but this one was convenient. Han and Swiss sandwich and egg whit sandwich were great. Much better than other chain coffee that warms food in microwaves. The problem is the coffee was awful. My wife got a specialty drink and I got drip coffee and at the same time, about 10 minutes down the road, we both said it tasted like hot water. No coffee taste. Tasted like coffee from a hotel lobby. People were very nice and served us quickly and with a smile. read more

The Peet's Coffee in Cotati is conveniently located right next to the freeway for a quick get off and get back on and go. The staff always provides quality and efficient service. The inside seating area is rather small but cozy and comfortable with lots of natural lighting. Parking can be a bit limited and crowded so I'd recommend coming at off peak times if you can. Overall, this is a great location! read more

I picked up a Chai Latte and was talked into adding Tumeric. I'm glad it was very good. The staff was friendly and helpful too. read more

Peet's Coffee - Counter - Coffee & Tea Near Me - Cotati, California

Love this Peet's. Plenty of parking, clean, and drinks are always made just right. Staff is friendly, greeting you as you walk in. I like to order ahead of time on the Peet's app... I've never had a problem with their pick up time window. They have my drinks ready at the time the app says they will be ready for pick up. This Peet's now has an outdoor seating area that is well shaded. COVID Precautions: Staff wears mask and enforces guests to also wear them. There are labels on the floor to guide you where to stand for social distancing. They have hand sanitizer available. read more

I use to be a Starbucks person but, since discovering Peet's totally changed my mind . I usually order a lrg white mocha but the other day I ordered a lrg dark chocolate mocha both coffees were great I really enjoyed them. What I like about Peet's they are up beat and friendly you can say they are the Trader Joe's of coffee houses they are not robots they enjoy what they do. Peet's your the best!! read more

Make sure to use the Peets app for promos and points. Love peets. The drinks actually have a good amount of caffeine and not just pure sugar. Blended white mocha is always a good choice. Just recently tried the Horchata cold brew and it was amazing, my new favorite peet's drink. read more

Peet's Coffee - Horchata cold brew - Coffee & Tea Near Me - Cotati, California

Good location. The staff is nice and friendly. They always greet you as you walk in. Peet's coffee isn't overly sweet. Much better and more consistent coffee than Starbucks. Every time we come in, even if there is a big line, we still get our coffee pretty quickly. Definitely recommend. read more

Over fifteen minutes late for my mobile order and it was horrible. So disappointed. I won't be back.

I'm in love with the Horchata latte! It's so tasty by itself, nothing needs to added. Peets is the only chain coffee place to have it. I also noticed the chicken chorizo flatbread on the menu and gave it a try. I'm not a hot spicy eater but this had enough kick to it to make it so divine. It also needed nothing added as it was nice and warm. The staff here was so helpful with my app points telling me that I had points that were going to expire so I should use them. I love good service and an earth friendly consciousness. Everything's biodegradable. I forgot my refillable coffee mug this time so I used their paper cup. Excellent in every way. Even though there was plenty of people in the shop the line moved quickly and the food and drinks came out in decent time read more

Peet's Coffee - A lot of wonderful choices of drinks and food - Coffee & Tea Near Me - Cotati, California

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Ana makes the best coffee for me every time great service!! I also like her smile and her attitude,she is a shining example of what Peet's employees should be like. read more

Peet's Coffee - Coffee & Tea Near Me - Cotati, California

Peets Cotati is my favorite place to hang out. All the baristas are terrific. The atmosphere is high energy, super-friendly and welcoming. The crew will chat you up, get to know your name and drink and give you fast, friendly service. They're young and enthusiastic .....and the coffee drinks are the BEST! This is the best coffee cafe in the county. I like to say the baristas are ALL SUPER FINE. (I do miss the chickens, however). Ed read more

My favorite Peet's? Cotati! The atmosphere is uplifting. My favorite barista? Sophia! She always has a smile on her face and makes me laugh! Great way to start my day. read more

Peet's Coffee - My favorite barista, Sophia! She always has a smile on her face and makes me laugh. What a great way to start my day! - Coffee & Tea Near Me - Cotati, California

I love it here. The caramel macchiato here is the best and the turkey sandwich is delicious especially with the cholula!

Great water! Ice cold and comes in a decent size plastic cup. Overall, I would recommend the water experience. read more

Peet's Coffee - Water - Coffee & Tea Near Me - Cotati, California

Love their plant-based breakfast sandwiches, it's been a vegan breakfast game changer! Their vegan brownie is also delicious. I actually had to call to make sure it was vegan after I tried it! I left a 4-star for the company because I'm waiting for them to take the next step in sustainability and switch to compostable tape, packaging, and cups. I'd love for there to be a next level eco-conscious switch as they continue to produce an incredible amount of food and beverages here in the Bay Area. The Cotati location has local chickens who come to visit and make eating outside a cute experience. If you're not from here, there's a park down the street down the residential street where you could sit and enjoy your drink or food if you'd like. read more

I went here today and your customer service sucks!! There was a guy in line and he was ordering a lot of coffee. Know one even said I'll be right with you or even opened another register. Yes there were 3 people working and it wasn't that busy so no excuse. After waiting for a while I stepped out of line to use the restroom another couple walked in then they open a register unbelievable. Smh. Brush up on your customer service it's very important especially when you are in this type of business. read more

Never had Peet's Coffee but I am a fan now after visiting this one. Thank you Scott for your excellent customer service and remembering my name (Valerie) and my Daughters Oat Milk. Now going back to home Los Angeles and hoping they have a Scott there because he's great. read more

Was in the area yesterday 2/16/22 around 1pm and the lady at the register was a gem! A special gem at that since after I gave her my number for my Peetnik Rewards she pronounced my name right!! BonusI came in with my brother and well he orders all over the place hence his disability and she was really the most patient I have seen. I wish I grabbed her name she deserves some serious recognition!! Since a lot of other coffee shops we have been too seem to think his way of ordering is a nuissance. I love Peet's I usually am in once a day where I live all things are good morning buns! Havana Cappuccino, regular fresh brewed coffee... try it all you won't be disappointed read more

It was a blusterous and hot afternoon when the doors of the Cotati Peet's swung open, inviting me into its air conditioned gates of bliss. I'll admit I had low expectations, as I have never been a big fan of Jab Holdings or their multitude of sub-par pet groups, but I was immediately taken aback by the quality of the staff at this particular location. Miss Banana was working at the cash register and she welcomed me with a big smile that seemed to say "let me open your eyes to the culinary world of brewing excellence." And that's just what she did. I promptly told her to make me a caffeinated beverage of her choice and she left with no hesitation producing me an iced "hazmat door handle" or something along those lines. Delicious. I will be returning at my soonest convenience. You've done it Jab Holdings, you've got another loyal customer. read more

Peet's Coffee - Hazmat door handle - Coffee & Tea Near Me - Cotati, California

Slowest coffee service. So slow. Did I mention slow? Oh and the bathrooms are closed. read more

Ordered delivery this morning and they even let me use my free coffee reward, ordered extra hot and a breakfast frittata. Called them because the delivery driver had no mask from door Dash they were very appreciative And friendly, they want their customers to be safe. Asked about grinding coffee beans since I'm in the middle of moving and couldn't find all the items I needed to make my daily cup of Joe, of course said Michelle bring your Pete's coffee in or buy it here we're at Costco and we will grind it for you. Also asked her what's the best number for French press and pour over and see immediately had the answers, a true coffee connoisseur this is my new local coffee shop! thanks Michelle read more

Peet's Coffee - my morning delivery - Coffee & Tea Near Me - Cotati, California

Your paper straws SUCK (they actually do the opposite: dissolve and become unusable).

Yesterday around 4:30 pm we went to get a drink (my wife and my self) and they took almost 15 minutes to make a Matcha almond milk coffee for my wife. Besides that the people that were behind us got their drink before us. I'm really upset about that! It wasn't fair that the other people got their drink before us, they were behind us. All though the lady at the cashier was really nice with us. The ambiance was OK Thanks so much for your understanding. God blessed you guys! Joel&Cecilia read more

This was my first time going to peets. I figured I couldn't go wrong with something from their seasonal menu. I got the pumpkin cold brew oat latte with jelly. HUGE MISTAKE! It was honestly the worst drink I've ever had in my life. I tried drinking it, it felt like I was sipping on chemicals and alcohol. My boyfriend also got a drink that was not good, it wasn't as bad as mine, but it was still gross. I usually just brave through it since I spent money on it and after all it is coffee. Not this time. read more

I love having a Peet's so close to my home. Although I only visit here a few times a month (sometimes more often) I have received superior customer service on each occasion. All of the baristas are super friendly and welcoming, the shop appears clean on each visit and their coffee beans are the best one can buy from a franchise. Recently, I purchased several gift certificates (everyone loves getting a Peet's gift certificate!) and I was given a pass for a complimentary coffee drink for each $25 I spent- now that is a nice perk (pun intended)! As it was near the end of the day, I was also offered to take home one of their food items as they do not want them to go to waste- I chose a salad which made a yummy lunch the next day! The small & awkward parking lot is the only challenge- yet as I am close I can walk here. read more

Have been loyal Peet's coffee drinker for over thirty years. Since moving to sonoma county, this Peets location has been my go to for 20. I have a few blends that I really like but my tried and true is the Espresso Forte. Drink of choice is a cappuccino - hot! read more

Peet's Coffee - Cappuccino and beans - Coffee & Tea Near Me - Cotati, California

Staffs need to focus on what they are there to do which is customer service. Female staffs like to gossip. Making rude comments. Customers can hear what they are saying. read more

Have been a Peetnik for a while (and actually a Duke of one of their stores). Have a couple of drinks I like from this brand. It was, however, the first time I stopped by this particular location. The employee was nice and courteous. I ordered one of my favorite drinks - golden cappuccino. It didn't come out the way I normally get from their other store in Petaluma. Not as strong as it should be and the presentation was a bit sloppy. Maybe, it was just a one time hiccup. Besides the drink though, I was more disappointed by the sitting area. Unlike the other stores in the Sonoma county, this one was small and a bit disorganized. The parking area was also not as spacious as their other stores'. The parking spaces were striped too closed. If you have a new driver in the house (a new car, or you have a big truck) I would look for another store. read more

Peet's Coffee - Coffee & Tea Near Me - Cotati, California

Eventually received good java, but overall experience was poor. Barista & cashier were too busy joking & flirting with one another to communicate accurately three consecutive customers' orders. Said customers received beverage orders only after correcting barista, and being blamed for the wholly internal snafu. If coffee-preparing employee is too thick to process the cashier's hazing -- "Make that Iced Latte extra hot!" -- then either the hazer or the hazee needs re-training. Added a star for the outdoor entertainment provided by the resident flock of territorial chickens! read more

Peet's Coffee - Rooster fight at Peet's - Coffee & Tea Near Me - Cotati, California