These guys are great. I've had many iPhones fixed here…read moreover the years, from my first iPhone 3. They're fair, honor their work and do a good job.

Great price, great service Deserves more than Five stars!!!…read moreFixed my computer and phone over years and always were happy

Worse customer service in my situation, I fixed the screen of my phone after one week, and the…read morephone turned off. When I returned to them and explained the situation they told me they could not do anything because I passed Over one week. I felt mad because I did not go the Apple and fix it over there even though it is expensive it still has a warranty if something happens to your phone.

I went in with a issue on my mom's phone and they were AMAZING! Diagnosed the problem and fixed it…read morequickly and reasonably! Highly recommend!!!!!!

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

I was highly disappointed in the customer service at this location. I made an appointment the…read moreprevious day to have my Xbox repaired. I showed up within the specified window. I was told, in a dismissive tone, I needed to go to Manchester (about 30 min away) as they did not have a tech on staff to fix a Xbox. I asked why no one had called me to let me know they would be unable to fix my xbox at this location, before I drove 45 minutes to get there. I was told by the worker that he has hundreds of appointments and can't look at all of them. I told him a quick look would have shown an Xbox repair that they would be unable to service. His overall tone was dismissive and showed a complete lack of customer service. I went out to the parking lot and set up an appointment at the Manchester location, and was pleasantly surprised when someone called me from there within minutes to verify my repair request. Again, in my mind, disproving the claim from the worker at the Newington location being unable to keep track of what appointments are upcoming. I would like to add that, weirdly, the floor was covered with small bits of old food. Very disgusting. Overall, the customer service and cleanliness of this location is lacking. I will definitely be going to the other location and will not return here. I do not recommend using this location.

High quality customer service, fast turnaround, and extremely competent and knowledgeable. I…read morerecommend this business to anyone needing assistance with their IT equipment. And prices are excellent!

I went there to get a new battery installed in my iPhone after calling around after he quoted me…read morethe best price. He was busy that day and told me it would be ready in a little over an hour and sure enough he was true to his word despite being busy! I find that he's always honest with his price quotes, his repairs are always well done, quick turnaround and his prices are very competitive! Highly recommended!

Dean has repaired my old MacBook Air twice now -- once for a wonky touchpad (I had dropped the…read morelaptop), and the other time for a cracked screen. Both times I received my laptop back in a timely manner, and the cost for the repairs was reasonable. I highly recommend his services for any computer repair work.

Short Version: TOTALLY RECOMMENDED. A Little Longer Version: Dean's knowledge is encyclopedic,…read morepractical and caring. He solved a baffling laptop issue in less than a day and didn't charge an arm & a leg to do it. Fast, efficient, great service at a good value. Don't spend days trying to fix it yourself; go to Computer Obsession.

Above and beyond service, I brought my computer there to be fixed at the very end of my accidental…read moredamage protection warranty with Lenovo. It was almost completely broken, I left it with the hopes of being fixable and with the expectations of waiting a long time for the fix. Lenovo has a history of taking there time sending the part to fix my computer as I had broken it once before (so you can see why I purchased a warranty). Even after an almost three month wait when they finally received the part, the computer was un-fixable. The lovely woman I spoke to over the phone said that she convinced Lenovo to send me a new computer to uphold the warranty to assure great customer service. I was speechless and I can't thank them enough!!! I appreciated it greatly as I was out of options going back to school as a student without being able to afford a working laptop. With three weeks left of my warranty I put all of my hope into the people of Telrepco and they did more than I expected. amazing!

I have been back to Wallingford Computer again and again every few years as my laptops aged or got…read moredropped. You can't get better care or service, and I'm talking about skill, personal touch, and price -- the whole package. Here's my most recent experience: I have a MacBook with a dead screen. I called Ryan and Chris about it. Chris came out to my house, picked it up, took it to his space to check it out. He called me that night and let me know it needed a $700 part from Apple, more than the budget I'd suggested. I said thanks but let's forget it. Chris delivered it back to my house the next day and didn't charge me anything. How are you going to get more honest, transparent, caring service than that?

Our computer was repaired at a great price and in just over a week's time. I'm very happy with the…read moreservice provided.

I brought them my computer to figure out why it wasn't turning after swapping some parts out, they…read moreeffortlessly took care of me and got me my computer back to me within time frame. They answered all my questions and was happy I had professionals that knew what they were doing. 5 out of 5

Excellent Customer Service With knowledgeable staff. Our computers were repaired in a timely manner…read moreand a fair price. I would highly recommend RVI Computers!!