Great price, great service Deserves more than Five stars!!!…read moreFixed my computer and phone over years and always were happy

These guys are great. I've had many iPhones fixed here…read moreover the years, from my first iPhone 3. They're fair, honor their work and do a good job.

A great professional, courteous and effective device repair service at an excellent price! I…read morebrought in my PlayStation two and android phone because of power problems in both devices. Sandy offered a free assessment at the meeting I scheduled very easily online. Sandy determined that my phone just needed a new battery, and he expedited my purchase of the correct battery through Amazon with no service charge. He fixed my PS2 at a good price, including the power issue and cleaning the interior. Both devices now work perfectly, and now I don't have to throw out 100 video games! Such a great asset to have, this service! It's so clutch to have a reliable device repair shop owned and operated by a local family business with such a knowledgeable and skilled technician. I will be bringing all my future device repair needs to Dr. Apple, including my iPhones and home theater devices, and I will be recommending Dr. Apple to friends and family!

Wasted 350 dollars for a broken display screen afterwards. This is crazy please dont go for fixing…read morehere

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

I give two stars only because the initial contact was polite, helpful and worked with me on the…read morepricing. I was told the screen protectors would be ordered and in on that Thursday but to call first which I did and another associate told me they weren't there but would be tomorrow. Friday I call and was told by this same associate that only my screen protector was there, not my husband's but was confident it would be in Saturday. Saturday we went to the store (the original person I spoke with still wasn't there) but the one I had been speaking with since was. He went to get the screen protectors and apologized but the my husbands still hadn't arrived. He then proceeded to apologize with package in hand for reading the box wrong and in fact did not have my protector either! I explained these were being ordered by (P) and expected Thursday and today were told you have neither. He did apologize and stated he would tape a note (wrote it down in front of us) in the back and would order our protectors and call us immediately when they arrived. Its been two weeks!!!! I'm done with them and do not recommend this store. I feel its poorly managed. If they can't handle a small simple issue, I feel sorry for anyone with a major concern! We pay for this insurance through our cellular carrier and this is the less than basic service we are to experience? DO BETTER!!!

We Care Computers isn't just a name. These guys really do care. That's what makes them so awesome…read more It really is amazing how using the services of local businesses is so much more satisfying and personal than having some underpaid, overworked, miserable member of the "geek squad" act as if you're wasting his valuable time by being such a stupid moron. We Care will fix whatever issues you may have with your computer without making you leave your home, and although they're based in West Hartford, they serve Springfield and New Haven as well. These guys are absolutely awesome, and really nice. I do know them personally, and it is not an act. They are truly really great guys who love what they do and do it well. Plus, if you decide to use them based on my recommendation and are unhappy for any reason, you get to punch me in the stomach. If you are having any problems with your computer, or are just sick and tired of the one you have and need a new one, these are without a doubt the guys to call...

* Computer people are easy to find…read more * Geeks who can optimize my computer are easy to find. * But finding a company that also has an eye on the whole picture of my computing needs and works really well with clients - well, that's not so easy to find. So, I was very lucky to have found We Care Computers in West Hartford, CT. They now care for my business computers, as well as my family's lifestyle computing. Team Members have made house calls (surprisingly affordable!) and even my 83 year old mother commented on how easily they communicated the process to her. He took some time, came up with a plan that was flexible, and made the right suggestions for avoiding similar problems in the future. It's like a Wellness Program for my computers!

I went to this place for an iPad screen replacement, and the experience exceeded my expectations…read more The owner, Adam, is highly skilled, knowledgeable, and incredibly quick--he replaced my iPad screen flawlessly in just five minutes. And the price was better than I expected. While waiting, I ended up browsing the shop and buying several gifts for my kids. This little hole-in-the-wall spot is a hidden gem that will genuinely surprise you. I left completely satisfied and will definitely return for future electronic repairs or even gifts.

Amazing service. Honest. Fast. Can't recommend enough!!! Cleaned out the port on my phone in five…read moreminutes rather than upselling me on replacing the port (which I thought it needed). I'll be back.

Tremendous service...Luis was knowledgable and friendly…read more My LG had failed charge port board...Luis asked all the right questions, answered all of mine. He explained the repair process, showed me the defective parts after repair. I was also provided a "loaner" phone to get me by during the repair process while waiting for parts. Cannot recommend highly enough!

I met with the owner and discussed my repair. Lito new right away what the problem was. He ordered…read morethe parts, and did the repair. I am totally satisfied with the service and pricing. I would refer this business to anyone.

This is the best place too take phone iPad tablet or computer too have fixed.the service and…read moreprofessionalism is great.the atmosphere is top notch and always clean and welcoming.he will help with anything he can be it ordering something for you or pointing you in the right direction.You can't go wrong only a phone call away,I recommend this place be #1.

The service was quick wonderful and affordable would definitely come back to this location for any…read morephone fix.

I've used Gianni for a pretty intricate repairs on some very specialized Aviation calibration…read moreequipment. This gentleman absolutely hit it out of the park. He saved the day and i cannot express how forever grateful i am for his assistance with these projects. Amazingly kind and knowledgeable person who always goes the extra mile. Sincerely, Joshua Redfern

Had a very positive experience with this professional gentleman. He did an awesome job and was fast…read moreand easy to work with. He saved me lots of money. Glad I found him