Rose hooked me up today!!! Got me out of a jam quick and…read moreeasyyyyyy, In and out in 15 minutes! If you need cash for you IPHONE! This is the place to get done! Thanks for making my day!

Great place , & amazing prices ! Definitely come check it out if you're in OC . They always take…read moregood care of you.

I received a text message recently stating that I had to upgrade my phone or risk service…read moretermination. I did some research over the legitimacy of this claim and found that the recent t-mobile merger with metro pcs is going to have A LOT of the older phone models permanently disconnected from their service after July 1, 2015. I checked online and discovered that my old LG Spirit was worth 99.99$ (hooray!) in trade in credit towards a new phone, so I wasn't too upset with the whole thing. I visited this metro pcs store because it was the closest corporate store to my house, and I'm sure glad that I did. I waited about an hour in line, but I expected some sort of wait, so I brought a book. What I didn't expect however was such excellent customer service! An employee who shall remain nameless, was exceptionally knowledgeable and friendly in the trade-in-credit field. Which I would assume might be considered complicated to some, seeing as how my receipt was about two feet long! By the end of my time with this employee after watching them work their magic, I had traded in my two year old LG Spirit for the new ZTE ZMAX (which the employee had previously put on reserve for me), a Bluetooth headset, a pair of headphones, a portable mini speaker, a 32GB Micro SD card, phone case + screen protector, and a portable battery pack, all for the grand total of $25. So if you're looking for a good deal and you're trading in your old phone, look no further, because it looks like this store is looking to get rid of old (and new) inventory.

I needed a receipt for a data plan I purchased. Customer service required my (non-existent) PIN, so…read morethey could not help. I went into the local Metro store, and THEY could not help. They asked me to go into the corporate store. The number for the corporate store was disconnected. Their phone number listed on Yelp was also disconnected. I tried again with customer service, and after about 15 minutes, they were able to help me set a PIN and email me my receipt for $25. Other than that, the data service has been good, and for a very good price. 2 stars.

customer service is so horrible. I've been calling them. They don't answer they making me charge…read moreover the price that they told me and now I don't know where they charge me more and it's not the first time it happened multiple times and all they say that they can't do really anything about it

The people that work here are all very polite and they have great customer service. They work as…read moreefficiently as possibly. There's usually a lot of customers no matter what time you go so be prepared to wait a while. Metro has great prices and deals and their app is great because every Tuesday you get free items or discounts from different places. I've been with them for 13 years and I don't see that changing.

What wonderful punctual service with Mateo!! Can't thank you…read moreenough for outstanding reliable assistance. This store is well kept clean and very spacious with lots of parking easy to get too. I always arrive at this store with exceptional Knowledgeable service. I can count on this t mobile store . Mateo assisted and worked on my iPhone solution thank you.

Afew weeks back I visited this location to get a new phone and was helped by Patrice. She was very…read morehelpful and showed patience since Im not very good with technology. Had a great experience. Thanks Patrice!

Shoutout Moises (Alex) Lopez -Deal…read more -Communication -Service -Follow Up -Getting my husband to buy my iPad Thanks for your help and patience with all the questions I had during and after the day you serviced our plan. Really appreciate it!

This has nothing to do with employees or customer service-- this is about this service in general…read more As a current customer I highly recommend to avoid this service. Unfortunately I am stuck paying for the plan because I got a new a brand new iPhone with them before trying out the service with them but I can't stand the reception, you're constantly at two bars unless you're on someone's WiFi, a page takes almost 3 minutes to load and when I try to call them and tell them how unsatisfied I was with the service the only solution was to buy more coverage and WiFi routers. Basically a "pay to play" service. I really regret changing to Verizon.

Needed to switch a line from one existing ATT account to another existing ATT account. You'd think…read morewe were trying to publish confidential government secrets. So many hurdles and run around from several locations. Customer service said it was a simple process but as it turns out asking store employees for help is not something they like. Third time going to this store we get greeted by Josh and he goes "oh that's simple, you didn't need to come in but I'll help you" Several of his coworkers kept passing us to other employees like a game of hot potato. Josh was kind, attentive and got the job done. Don't bother with anyone else ESPECIALLY not the managers. Go straight to Josh. Thank you Josh, I hope your work ethic and level of customer service become the standard across the board.

I had a really disappointing experience at this location today. The store was busy and there were…read moreseveral people waiting, which I completely understood. Once it was finally my turn, an employee began helping me. While he was assisting me, (about 10 minutes in,) an older couple he appeared to know walked in and went directly up to him. They spoke to him in Spanish and asked him what they had to do in order to be helped and not wait in line. Mind you, there were about 15 people in the queue waiting to be helped. He laughed, told them to give him a few minutes, and he would help them. Based on my appearance and last name, he clearly assumed I couldn't understand what they were saying. What he didn't realize is that I'm half Hispanic and speak fluent Spanish. So he stopped helping me and passed me off to another employee so he could assist the couple who had just arrived. (And truthfully, I don't think he would have just passed me off had he known that little detail.) I ultimately ended up being passed between three different employees and had to repeatedly explain my situation from the beginning. All in all, I was there for about two hours and still ended up having to call customer service because the issue could not be resolved in the store. The long wait was frustrating enough, but being pushed aside mid-service for people the employee knew felt incredibly disrespectful, and unprofessional.

Went on a Friday to fix my wife's phone. Battery was severely bloated. The guy at One Click ( sorry…read moreforgot your name) took a look at it confirmed my suspicion. Changed battery and assembled phone ,had it back in our hands in an hour. Thanks, highly recommend.

I would definitely go again for any future repairs. They are very kind,upfront and trustworthy.read more

I wish I could give a better review, especially because I work in the service industry and…read moreunderstand that employees can sometimes be limited in how they help customers. Enrique greeted us warmly and quickly connected us with Romeo for assistance. We were having trouble reaching Financial Services and simply needed help getting connected. Unfortunately, Romeo was extremely disengaged. He showed little patience or enthusiasm, was chewing gum, barely made eye contact, and did not seem to listen to our concerns. His demeanor made us feel like we were an inconvenience rather than customers needing assistance. Enrique ultimately stepped in and helped us connect with Financial Services. He was patient, stayed with us while we worked out a payment arrangement, and kept checking to make sure we were okay. I truly appreciated that. I did explain to Enrique that my father had passed away when he asked why we had fallen behind. His attitude became noticeably more compassionate afterward. I'm grateful for his help, but I wish I hadn't needed to share something so personal to receive that level of empathy. Thank you, Enrique, for turning around what could have been a very frustrating experience. Romeo's customer service, however, needs significant improvement.

Obviously they're commissioned based, because as soon as I said I already bought my phone from…read moreApple and just wanted to swap it out with my current (old) phone, all their demeanor changed. I walked in to 3 employees greeting me, and once I said the above, was given to the least welcoming guy of the 3 who all greeted me. Now, some of my issue is Verizon in general and not this employees fault - like I couldn't just swap out my Phone because I was not a main person on the account. I already verified my phone number and ID to who I am on my number. Nothing was changing but my phone - not the phone plan, not the bill, nothing. Yet, because I wasn't the main person, I couldn't be the one to activate my new phone. So I left with literally nothing done, after going out of my way to this location because I HAD had a good experience with my current phone like 8 years ago. They're just not friendly and don't seem to care to help you - again, especially as soon as I mentioned I'm not spending any $ there (besides the activation fee). How lame. I do not recommend this location, nor will I ever be back to this location.

Shady representative…read more Damien who seemed to be professional and caring was in fact untruthful and treated my concern with a backwards attitude. I entered the store to add a few devices onto my plan and later on found that I was going to be charged for a device I had never received. After reviewing my bill and noticing the unrecognized device, I called the store and spoke with Damien to explain my concern. He proceeded to tell me that the device is not on my bill even when I could clearly see that the device was on my bill via the Verizon app. He then assured me that I will no longer be charged for the device and that it will not be present, and he also promised a $150 credit towards my next bill to compensate for the unexpected charges. It's been about 2 weeks now and I still have that same device showing up on my next estimated bill. Not only that but he never documented that the $150 credit was to be applied towards my next bill. I found out all this after calling Verizon directly. Not only that, at the time I had the authorized devices added onto my plan, he had applied a promotional credit of $220 and did a reversal of the credit the same day! What a scummy move. Again, all of this was brought to my attention after calling Verizon directly myself to figure what went wrong. Avoid this store and any kind of interaction with Damien. He will smile in your face but is quick to stab you in the back. Damien you have waste so much of my time, money and energy. Go flip some burgers or something because clearly being a representative is not a suitable job for you with that attitude you gave me when I had confronted you with your mistakes. I know my review might not change anything about the store or Damien himself, but I do hope that this will help anyone from being unfortunate enough to endure the same inconveniences I had to go through.

Fast and efficient customer service. Kudos to Jonathan for amazing amd informative service!read more

Admittedly the prices are high for accessories but the customer service is great. Ask for Alfredo,…read morehe's very knowledgeable and he goes the extra mile to ensure that you get the best deals for the best products available. Great customer service Alfredo, thank you! Harbor Blvd location in Fullerton CA

Walked in the door and music was blaring. Asked the female employee to turn it down and she seemed…read moreput out and had to ask her again to lower the volume. She was unable to provide the needed information and had to go to a different Cricket store.