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    Downtown Cellular

    3.4 (8 reviews)
    Closed Closed

    Services - Downtown Cellular

    Device support or repair

    Mobile phone body repair

    Mobile phone support

    2 More Services

    Tablet body repair

    Tablet support

    Downtown Cellular Photos

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    Ask the Community - Downtown Cellular

    Do you guys have a general email address?

    You can reach General Mailbox here: https://www.downtowncellular.com/pages/contact-us

    View All 2 Questions

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    I Fix For U - Alhambra

    I Fix For U - Alhambra

    (560 reviews)

    Issue: S21 Ultra not charging, I tried different chargers and still was not working…read more I Fix For U diagnosed the problem and narrowed it down to charging port. He was able to replace the part on my Samsung Galaxy S21 Ultra and it works well. Thank you.

    "No fix , No fee ,No hassles"…read more I paid for a screen replacement that did not work, and was hassled. I cracked my phone screen in December, and came here to get it fixed after reading all of the positive reviews. The initial correspondence was easy. I told Jon the type of phone I had, he quoted me $180 to fix it. It is important to know that when I asked how much it would costs, he said "$180". No other context was offered. I was happy with the price and let him fix it. Five minutes into getting my phone back, I noticed that my screen would glitch every time I opened certain app.s Then I noticed that the screen kept freezing, and I would have to restart my phone to get it to work. I immediately went back to Jon and told him about the issues, and he said he would fix it and get me a new screen within a few days. Once again, I picked up my "fixed" screen for the second time, only for it to have the same issues I was having before, just a little less frequently. Frustrated, I went back to Jon a third time and asked what was going on. He said I bought the "generic" version for $180 and that I could upgrade to a high quality option for more money that would not have these issues. I asked him why didn't he inform me of the different versions that were available when we first spoke, and he said that he assumed I wanted the cheapest version. I can only imagine that he made this assumption because I am a Black woman. It is absurd, insulting and bad business to assume what someone is willing to pay for when you are in a sales position. He then proceeded to tell me that all of the glitches, freezing and malfunctions were normal with the "generic" version, and that I would continue to experience these issues that were rendering my phone inoperable unless I upgraded to a higher quality version. Nothing of this information was offered when I initially returned the phone for issues. As a customer I don't understand why you would sell a product that you know does not work. My screen was "fixed" yet I wasn't able to use my phone for more than 5 minutes without if freezing, glitching or shutting down. This is not a fix. Furthermore, I was not initially given the option to buy a new screen that would actually work. I told him he was a scam artist and left. The 100-day warranty they offer is because they know that their products do not work and you will experience many issues. I would not recommend letting Jon fix your phone unless you plan to waste money on a phone that does not work.

    Downtown Cellular - mobilephones - Updated May 2026

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