Winnie was great. I had sent a friend over to get his phone replaced. We talked about different…read moreoptions for phones that will work for him on a budget. My friend was super happy and loves his new phone. She was very helpful and got him going.

This is where I've had all my phones, and finally my first nontard phone (Galaxy S4) Yay. But…read moreseriously, I'm just happy it's not an iPhone. Ugh. So, T-Mobile undeniably has some really retarded things and operations, but the manager of this branch does her best to make this a simple and painless process. If you have any questions or problems, she'll try to help you solve it. I've had multiple problems from things like phone defects (thanks, Samsung, so reliable), to random glitches with texting and internet service, and a few minor things like turning off wifi calling and screen rotation. Most of the time I'm here, it's simply because of something wrong with the phone/service, and she's been very helpful every time. The only real reason this place gets docked a star is simply because of how retarded T-Mobile can be with their operations, especially with the roundabout delivery of the Galaxy S4, as if it's too dangerous to deliver it directly and have us pick it up there. I mean, seriously, we have to go there anyway for a new SIM card. I don't even think people know this place exists, unless they're contracted here, 'cause nobody really pays attention to anything on this corner or section of Main St. for that matter. Seriously, T-Mobile would lose a lot of customers if they didn't have people like her working everyday ironing out all of the issues. I never had any problems with my Motorola phones, but holy sheiza, when I got Samsung, let the problems roll. Fortunately my Galaxy S4 seems fine; I just needed a new SIM card.

Even though they were not able to help me resolve my issue. They thoroughly explained the problem…read moreand we about to provide an estimated cost to fix in the going market price. The staff was nice and honest! Thank you for helping me.

My mom's old iPhone 8 Plus was on its last legs -- the touchscreen would often stop responding, and…read moreshe had to restart the phone using the volume button just to get the screen working again. Suddenly, the volume button also stopped working, which meant she couldn't restart the phone at all when the screen froze. We were looking for a bare minimum solution, to have the old phone be functional long enough to transfer her data to a new phone. I called a few places looking for a simple, temporary fix, and luckily found this store. When I explained the situation, they offered to help with the data transfer instead of repairing the older phone. They temporarily installed a working screen on the old phone, let us complete the transfer, and then even swapped the cracked screen back afterward. They went above and beyond, no other store offered a similar solution besides repairing the old phone completely. I would absolutely recommend this place!

I have been coming here for many years whenever I need to get a new phone or change phone and…read moreinternet service. Only downside is the small parking lot. I always get good service here from Tony and Jenny. I don't know how Tony does it, but handling both phone and customers is tough! He knows his stuff and was very helpful, but had to do a lot of overtime to get my phone and internet issues.

I would highly recommend this TMobile retail store becaus Jenny is an expert in different phones…read moreand plans. I feel She always have her customers's best interest at heart. She's honest and Upfront about your phone issues so you don't get misled. I will always check with her before paying unnecessary money elsewhere.

My watch face for my apple watch was detached from the glue wearing off. They fixed it in about 30…read moreminutes free of charge. In awe of the professionalism and turnaround, I'll definitely be back for all of my device repairs.

My friend's iPhone 17 suddenly went completely dead, and no matter what we tried, we couldn't get…read moreit to turn on or respond at all. The staff at this shop responded to my service request very promptly. After we handed him the phone, it literally took him two minutes or less to get it working again, and everything was back to normal! What impressed us even more was that he didn't charge us a single cent for the repair. Excellent service, very knowledgeable, efficient, and honest. Highly recommend this store to anyone who needs help with their phone!

Speedy, affordable phone glass screen fixed! Didn't even need to wait 10 min - will come backread more

在这家办理了Spectrum…read more的家庭网络，经过工作人员的介绍，顺带把两条电话线也一起转入Spectrum的网络，提前和工作人员约好，他们很贴心的安排人把转网需要的东西送到家里，断网时间短，重新激活网络，办理速度非常快，在手机转网的时候，遇到的问题，工作人员也都非常非常耐心的帮助解决，非常专业。 我在所有业务办理完成一个月之后才来评论，因为在完成所有的计划之后，下个月账单，他们也做到了所有承诺的优惠计划。 非常专业 ，非常nice！

Came in without expecting much but got new phones, new plans, a great deal, and great service…read more We walked in an hour before closing (I know it's every employees dread) but the team was quick and got our phones traded. Knowledgeable and helpful!

4 stars I've come…read morehere sporadically over the years and the staff has always been kind. I wouldn't say their service is the fastest, especially when it's crowded and everyone is waiting for their turn to resolve bills, upgrade phones, or need other get phone-related assistance. But their service is consistent. Yesterday, my sim card, probably 8-10 yrs old, finally flickered it's last attempt at connecting to T-mobile and died. So, I had to replace it and the lady helping me was wonderful. The service was quick since I was the only one there. I'd recommend this location since they prioritize quality of service over speed. But, I'd also recommend bringing your patience if it's crowded.

Charged $70 for a $20 Activation Fee！…read more Iwas charged $70 in cash to activate 2 T-Mobile lines and was told cash was the only payment option. This year, another T-Mobile store charged me only $20 total for the same service. After checking my bill statement, I realized I was also charged only $20 last year by T-Mobile, meaning this store kept an extra $50 in cash. If you're asked to pay a high cash-only activation fee, verify it before paying. I felt misled and will not return. Avoid this location.

The staff helped me all the way through! Clean store. I was able to get everything I needed . Thank…read moreyou

I Brought my iPhone 13 here after it wouldn't turn on after charging. I went online and did all…read morethe things Google said to do.. I tried the forced restart , plugging in to my computer , etc. after a couple hours of tinkering on my own I decided it was time to get some professional help. My old spot where I used to take my broken phones was no longer in business so I brought my Phone here. The tech who helped me , I think his name was Bobby, was super polite and professional .i had some parts from the motherboard burnt out and needed replaced. The estimate was reasonable enough and lucky for me they had the parts in store. My phone was ready in a couple hours and I was so relieved to have my phone again! Super glad I found this place they really seem to know what they're doing.

Bobby took care of me and my phone. Had my iPhone 14 Pro with a shattered back glass. He made sure…read moreI was taken care of promptly. He is a true professional and a master of his craft. Would recommend anyone come to get their iPhone repaired. Thanks again Bobby!

This is a long overdue review as i have been coming to this store for years. What can I say eh? I…read morecan be quite lazy. 1. The place is clean and very organized. Not like some stores where merchandise are disorganized displayed. 2. Awesome customer service. I am most grateful that even when they have customers waiting for help, the sales person/store manager/store techs are still patient and answer questions and help the existing customer(s). They do not just "move on". Definitely the store of my choice.

Amazing customer service! The team here goes above and beyond to put the costumer first. I would…read morelike personally thank Edwardo for being so helpful and showing a very good face for T-mobile.

I will never forget about this experience with them. They took the cash from me but the service is…read morereally Bad. they did Not fixed my phone, but installed some fake bottom for my sound system on my iPhone. it is non-Refundable. very crappy work. They may know some easy fixing but definitely not for Your iPhones. if you have an iPhone, be careful when you go there.

Good Cell Phone Repair Shop…read more A friend referred me to this cell phone repair shop. I am very happy with their services and reasonable price and would gladly refer them to my friends and family. Services I have used: unlock cell phones $25 for Blackberry. After unlocking the phone, you could use other mobile phone company sim cards, even Hong Kong or China SIM cards. install other languages like Chinese fonts so you can read and write emails, text messages and anything on the web that are in Chinese. $10 repair cell phone problems $5 diagnosis which would be applied to the repair fee if it can be fixed. Most repairs are $45 They fixed a problem with my cell phone which other repair companies couldn't fix. They are great and fast.