Good company. They come out when they said they would and did a good job. The service guys (Tristan…read moreand Erik) were friendly and professional. I would use them again in the future.

My septic system had worked well for 18 years without inspection but I wanted the peace of mind of…read morehaving someone knowledgeable to take a look. I didn't understand the structure of my system (next to a river) that required additional tanks. The techs (Bobby and Kristen) walked me through the process and suggested adding "risers" to the system to make future maintenance easier. This required digging with shovels due to the tank's placement. They found both caps quickly, performed the inspection, added the "risers ", replaced the removed dirt All as planned and on time.

Donny is THE BEST PLUMBER EVER! I have tried several in ATL but he is hands down the most…read moreconscientious, friendly, and honest plumber I've ever met. He installed new water heaters, fixed leaking, poorly installed plumbing for a sump pump in our basement, replaced a shower cartridge and gave me pointers on how to manage our outdoor kitchen through winter. He left the areas clean and tidy and was so forthcoming that I will definitely choose him again for any maintenance or new installs on our property. Also the front desk and dispatch staff are so buttoned down. The communication you receive to let you know your tech is on the way and day before reminders of your appointment are rly helpful when your days get busy.

Our technician was nice and more than knowledgable. He came out to quote a water heater replacement…read morefor us and the quoting process felt a little shady. First, he told me the pressure in the tank was sitting at 100 psi. I closed the inlets so the pressure wouldnt change, got myself a meter to validate and it was sitting at 70 psi. 100 psi is high with the water heater off, giving false numbers like that will sway people into making a rushed decision instead of researching other bids. After he took the pressure reading, he told me my inlet water pressure reducing valve failed. Said my inlet pressure coming in was 100 psi and so it needed to be swapped. Again i measured the inlet pressure to the house and it was 60 psi. He then quoted me the replacement pressure reducing valve. 1200$ is what he said for JUST THE PART. NOT THE LABOR, ONLY THE ONE VALVE. I knew that was crazy so i googled the exact same valve model, LF 25AUB Z3. Look it up yourself, its around 150$. I went to lowes after that and found that valve on the shelf (model number matched and everything), in fact the lowes rep told me i could use one next to it for 80$ instead since it matched the line size and specced right. That is a 1400% markup for a valve you can walk into the store and buy yourself, absolutely insane. In total i was quoted roughly 2700$ for the labor to hard pipe and change everything, i would be supplying the water heater. I found another company that said theyd do it for 1200$, exact same scope of work. I don't doubt the skills of their technicians, but their quoting and pricing system is extremely shady. Be careful if you choose to use them so you don't scam yourself.

Down to earth guys, good prices, and very helpful throughout the process. New system installed for…read moremuch cheaper than what another company quoted me.

From the owner: Forget those high corporate prices! First Turn Grading & Septic is committed to delivering…read moretop-notch septic and grading solutions for everyone in the North Atlanta area with a strong focus on quality workmanship and customer satisfaction

If I could -- I would give them zero stars. They came out on Monday to assess the situation. Said…read morethey would be back later in the day with a tractor to start the septic repair. Two days and a dozen phone calls later, they called me to say that both of their trucks are out of commission and that one of their techs just quit. We've had a huge sewage back up since Sunday and now we're back to square one. What a cluster! All Pro --- if you're not equipped to do the job then don't send someone out, only to string the customer along for 3 days before bailing on the job. WORST company on the planet. Horrible communication skills. What a mismanaged hot mess. Avoid at all costs

From the owner: All Pro Rooter & Septic provides septic & plumbing services as well as 24/7 Emergency Assistance to…read moreall of North Georgia.

Unfortunately I hired Southern Septic LLC to repair my septic system. I was charged almost $6,000…read morefor a job that I now know was not the right solution to solve the problem. Six months later, the problem persists: the effluent continues to flow through the drainage field which is disgusting and unhygienic. Despite my repeated contact attempts, the only action they took was to pump the tank a few times, but they never solved the underlying problem. George (the person in charge) has not responded to my questions, has refused to provide a detailed scope of the work that is actually needed to pull the county permit and has ignored my reimbursement requests. The only thing they offered was to return $650 of the almost $6,000 paid. They have promised to fix the problem, but now, after all this time, they are suggesting replacing the entire drainage field. This gives the impression that the original repair was improvised and ineffective. This experience has been extremely frustrating and expensive. Communication for his part has been terrible: many excuses and almost no response to messages or calls. They have not assumed any responsibility and after six months, the problem remains unresolved. Now I have to hire another company, which means spending even more money to solve something that should have been done correctly from the beginning. If you want to avoid problems, I strongly recommend looking for septic services elsewhere. Save your money and choose a company that really supports your work. 1 star only because 0 is not an option. Service evaluation: Response time: 0 Clarity of information: 0 Ability to solve problems: 0 Customer service: 0 Reliability: 0 Responsiveness: 0 Empathy: 0 Price-value ratio: 0 Overall experience: 0 He is now threatening me to go to the county and report the work he didn't do. That's says a lot what kind of person he is.

From the owner: Southern Septic Co. provides septic services in Cumming, GAread more

We contacted Hughes Septic Service about a problem we were having with our field line. Ed came out…read morethat very evening and gave us a very reasonable estimate for the job. He and his crew worked several hours on the problem and finished it that same day. The Hughes Septic team was a very pleasant group of men and took pride in the finished project making sure we were satisfied with the end result.

North Georgia Septic &Plumbing were great, professional and there were on time with our…read moreappointment. And everything they did was explained thoroughly.Not to mention a good price. I would recommend this company.

Rudy was great! He helped make a very stressful situation and decisions seem much more manageable…read more He discussed all of our options, and explained what he thought we could wait to do, even though that meant a lower bill for him. We'll definitely go to him for all our future needs and would recommend him to anyone.

We had an emergency, and they were able to squeeze us in the same day. The pricing was more than…read morefair given the guys had to dig out a baffle I didn't even know I had (main pipe from the house). I'm using them again to install an access riser for said baffle and will use them again for routine maintenance.

UPDATE (6/27): I spoke with Keith Carter who listened to the concerns and frustration I had that…read morelead to my initial review. He was receptive to providing restitution to the fact that the initial inspection put me out over $1,000 dollars. I appreciated the fact that he was willing to reach out to make things right. ORIGINAL REVIEW: I used Banks Septic to inspect the septic system for a new home my family and I are purchasing. To their credit, I did call them the day of to inspect the system in order to get it in before due diligence ended. They fit me in the day of albeit "after hours" (an additional $200 charge) and $250 for the inspection. Their technician showed up after 5pm, and had the current home owner release permission for him to dig on the property. While digging up the septic tank, the technician severed a private water line in the backyard prompting him to turn off the main water line to THE ENTIRE HOUSE freaking out the current homeowner, my realtor, and the sellers realtor. How he didn't realize that a private water pipe with no water coming out of in the backyard had no impact on the main water line to the house that had already been marked by 811 is beyond me. Trying to manage the crisis from afar, I had to pay $650 to have an after hours plumber come and repair the pipe because the current homeowner was scared to turn the water back on based off his conversation with the technician. When I called Banks the next day to speak with someone, I was told and I quote, "we don't have x-ray vision to see private water lines underground, we aren't liable for anything our technician did" and "I'll have my manager, Roger, call you (he never did)." I understand that mistakes happen but this mistake by their tech cost me $650. I sure would like to speak with someone from their company to at least get reimbursed for the inspection and waive the after hours fee if they ever expect repeat business or a referral from me in the future.