Donny is THE BEST PLUMBER EVER! I have tried several in ATL but he is hands down the most conscientious, friendly, and honest plumber I've ever met. He installed new water heaters, fixed leaking, poorly installed plumbing for a sump pump in our basement, replaced a shower cartridge and gave me pointers on how to manage our outdoor kitchen through winter. He left the areas clean and tidy and was so forthcoming that I will definitely choose him again for any maintenance or new installs on our property. Also the front desk and dispatch staff are so buttoned down. The communication you receive to let you know your tech is on the way and day before reminders of your appointment are rly helpful when your days get busy. read more

Our technician was nice and more than knowledgable. He came out to quote a water heater replacement for us and the quoting process felt a little shady. First, he told me the pressure in the tank was sitting at 100 psi. I closed the inlets so the pressure wouldnt change, got myself a meter to validate and it was sitting at 70 psi. 100 psi is high with the water heater off, giving false numbers like that will sway people into making a rushed decision instead of researching other bids. After he took the pressure reading, he told me my inlet water pressure reducing valve failed. Said my inlet pressure coming in was 100 psi and so it needed to be swapped. Again i measured the inlet pressure to the house and it was 60 psi. He then quoted me the replacement pressure reducing valve. 1200$ is what he said for JUST THE PART. NOT THE LABOR, ONLY THE ONE VALVE. I knew that was crazy so i googled the exact same valve model, LF 25AUB Z3. Look it up yourself, its around 150$. I went to lowes after that and found that valve on the shelf (model number matched and everything), in fact the lowes rep told me i could use one next to it for 80$ instead since it matched the line size and specced right. That is a 1400% markup for a valve you can walk into the store and buy yourself, absolutely insane. In total i was quoted roughly 2700$ for the labor to hard pipe and change everything, i would be supplying the water heater. I found another company that said theyd do it for 1200$, exact same scope of work. I don't doubt the skills of their technicians, but their quoting and pricing system is extremely shady. Be careful if you choose to use them so you don't scam yourself. read more

I have to say I'm very disappointed. When I set up the appointment I asked the person on the phone if the coupon that they were offering online for septic cleaning was still valid and she said yes. When the plumbers arrived I was not home so they spoke with my husband and quoted him a price that was $300 dollars higher. After he told them what I told him the price would be one of the plumbers went and called the office and came back and told him the price that I originally said ($149). The other plumber that had stayed behind with my husband asks, "You mean $250"? At that point, my husband realized he was being fleeced and told him we would go with someone else if they weren't going to honor the price and they agreed on $149. During the process, they did no inspection but tried to say that we needed a new lid for $1,400. My husband declined that sale and they commenced pumping the tank. They had been called out because waste was backing up from the clean-out. They never inspected it or the line. The next day I checked the cleanout to be sure there was no backup and low and behold there was. I called them back and they said they could send someone out the next day (yesterday). Another plumber comes out and STILL doesn't look in the clean-out. He says, "We can't even get close enough to look in there". What!? You work on septic systems and can't step in sewage? So without an inspection, he quotes me two prices. One to do some type of jetting the line, and one to do some other procedure. I'm looking at $489 for that and $1,500 for jetting. I had the line jetted a few years ago by another company and it was less than $400. Fast forward to today. I had another company come out who I will be giving a glowing review when the job is finished that was like night and day. They put a camera in the line to find out exactly what the problem is. It turns out the line was warped and faulty and wasn't connecting the way it was supposed to. So the line is being replaced for not much more than The Original Plumber was going to charge me to jet the line that didn't even have a blockage as it turns out! And on top of that, they opened the lid and there is more solid waste in there than could have accumulated in three days since it was pumped. I would never utilize their services again. Edit: I have called 3 times to speak with a manager to try to give them the opportunity to make it right. Each time the person that answered the phone did not ask me my name, or why I was calling. They asked if the number I was calling from was a good number and said that a manager would call me back. Horrible business. read more

The Original Plumber - Septic tank that was supposedly pumped three days ago. - Plumbing Near Me - Jasper, Georgia

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My elderly father, who is on a fixed income, called these folks and asked them to come fix some things around his place. When they learned about his age and that he was on a fixed income, they came out within a day or two and not only completely fixed his issues (they were relatively minor) but didn't charge him for the work. Thank you so much for your kindness and generosity- it is very much appreciated and I cannot recommend this company enough!!!! read more

This company is a high priced, high presure,price gougers. I had them give me an estimate for minor rough in plumbing for my basement. Out of four plumbing contractors they came in astronomically higher, double the price of the others. After three calls from three different employees asking me if im ready to move forward with the project, i told all 3 callers that there price was extremely higher than the others for the same work. They asked for a second look and after speaking with the estimator, i told him the huge discrepancy in pricing and he asked if i could give him another chance to lower pricing. Second estimate wasnt much different, descriptions and dollar amounts where moved around a bit, but still crazy high! Do your part and get multiple estimates and see for yourself. I wouldn't recommend using this sub, unless you enjoy paying higher than needed prices. read more

Terrible in more ways than one. I have been in Real Estate since 1982 & have dealt with many different contractors & The Original Plumber that came to one of my properties in Ball Ground was the worse & the most expensive of all. I paid $3,000. for nothing. The would not go back out to clean the septic lines even temporally knowing I have a tenant that couldn't use the toilet. read more

If you want to get ripped off these guys will do it! At my house less than an hour-- charged $489!! They wanted $689 to unclog a drain!! The work took less than 15 minutes!!! Now I know why someone was available right away--- never never again!! read more

If I could leave zero stars, I would. Guy who came out to do the "free" estimate pressured me into using a camera scope that was then only free if we accepted their 12k bid. Caving to that ploy was on me- I absolutely should have got a few other estimates to compare. Still, I bought the sales pitch about doing it right once and for all, since the previous owner had clearly had the same issue, his poor fix led to our current problem, and the estimate guy promised a lifetime guarantee on the work. Time will tell whether the actual repair holds up. What I DO know is that the jagged, unprofessional cutting job plus the enormous piles of dirt and buried chunks of asphalt the crew left behind in our turn around means that instead of the "$400 max" repair the estimate guy swore would be all that was needed to clean up the site, no asphalt repair contractor in a 50 mile radius will touch the job for less than $3k. Fantastic. So now I have a sinking ditch across my driveway and a branded tote bag that cost $15k+. Thanks, E Dennis. read more

So very impressed with the service and attitude of Jake with E. Dennis Plumbing. From the first phone call to the completion of the project, I was informed of each aspect of my project and given a competitive estimate. I can't say enough about how wonderful the entire experience was. Highly recommend E. Dennis for all heating, cooling, plumbing and electric projects. read more

The original plumber flooded my home and left my shower useless. I've made countless attempts to contact the owner for a solution and have yet to get a returned call. read more

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Back in April my boss needed a new septic tank and drain line put in. After making my call to set up an appointment which was easy and helpful to have someone come out and take a look and give us a great estimate, within the next two business days worker Andy and his crew were back to do the job. The service that was done was amazing, Andy was always a delight to talk to. Trust me if you need the work done and done right and in a timely manner The Original Plumber is the way to GO!! Thank you so much and we look forward to working with you again in the future! Everyone stay safe and healthy. John-Deric Mitchell read more

Use anyone but these people. I am closing on a house and asked this company to do a septic inspection. I scheduled out my call a week before they were to be there. i was under due diligence so had 10 days to get it done. 3 days before due diligence expired, they called and said they'd have to reschedule for the next. The next day, at the end of the day, they called and said, "Sorry, we can't make it. You are on your own." Thanks a lot. I now have no recourse or options because you are so poorly run. If you have weeks or months, you may be okay with Original, but under due diligence? You are playing Russian Roulette. All I can do now is take my chances buying a house without a septic inspection or walking away. read more

I was referred to this company by a friend and received a ridiculously overpriced quote to repair a ballcock mechanism on a 2+ year old Mirabella toilet that was continuously running and a loose handle on a thermostatic shower valve in a separate bathroom. The "technician," Austin, told me the entire toilet would need to be replaced and that the shower handle could not be fixed...that the entire valve would need to be torn out of the wall and replaced. Damage to the wall and tile would be an additional expense, and work not offered by The Original Plumber. The written quote provided was for $1569. His attitude was flippant, condescending and "take it or leave it." The price gouging and rudeness goaded me into doing more research on the repairs needed. I repaired the shower valve myself using an allen wrench, with nary a scratch on the tile. I called the original sales company, Ferguson Plumbing, and found the toilet part was still under warranty and so would be provided for free. My entire cost was $5 for a tube of caulk to reseal the toilet once back in place. The shower is working perfectly. The toilet is again quiet and functioning as it did when originally installed. Avoid this company at all cost, especially yours . read more

I am frustrated even having to send this review. Our septic clean out had popped up. I called this company (The Original Plumber) and shared what was happening and was told that it would cost $189 to $489 depending on how clogged things were. Once my yard was torn up to get to the tank, I was told that the tank had grease clogs and had to be cleared out in order to clear the tank.....my cost according to Zach, who I will address soon, was now just shy of $1400. I asked what my other options were and he stated that he could put the dirt back in a pile and that I could call someone else. As a business owner, I know that everyone one of my employees represents me and my brand....every single one of them. If Zach were my employee, he would have been fired on the spot for his flippant and irreverent attitude as well as his overall lack of customer service skills. Once he finished his work, we learned later that he cut through electrical lines underground that were part of our new expensive outdoor lighting system. I called into the company to explain what happened and they had Zach call me. I shared the situation with him and said, "how do we handle this from here?"....his response was that I needed to cut a check to someone to have it fixed and that it was not their problem.....I am on the HOA of my neighborhood that has EVEYONE on Septic. Needless to say, I have let every neighbor know what has transpired as well as shared this with our 2 abutting neighborhoods, who are on Septic also, so that they NEVER use this company. Outside of that, we will be doing reviews on every review sight imaginable as well as sharing on Nextdoor and reporting this to the BBB. Please be aware that they have you sign AND do not share what you are signing and what it entails as it is almost a high-pressure situation......your yard is torn up and you are helpless. I did ask and was told that this was just a signature to say that the work was complete. Zach knew what he did and was not honest about it...which tells me a lot about him and unfortunately about the company he works for by default. I would suggest that you utilize another company that is more forthright. read more

These guys saved my behind when I needed a plumber...3 different times! They repaired my septic tank and came back out twice for other smaller plumbing issues. Don't hesitate to call and hire them! read more

We just bought a new home with a grill gas line fully stubbed on the deck. We called three plumbers for quotes to connect the grill's supply line to the stub on the deck. They were a no-show for an appointment to give us an estimate. A week later when they finally managed to come to our home, they gave us a quote of $510.30! The next highest quote from a licensed plumber was only $165. This is a very simple 10-minute job that should only require a trip charge. To say the least, we won't ever call The Original Plumber again. When you're getting estimates, save yourself the time and call someone else. read more

Home warranty is the company that sent them out to look at our garbage disposal that was only a year old but was leaking for some reason. Well they came out and didn't want to replace the clamp down $3 at most ! which was the issue. Instead they said that we needed a new garbage disposal and that it would be 400$ plus to replace and install. Crooked people that have no integrity. read more

Be very careful with these guys, they Creatively leave out information leading you to think you have a great price of $159 only to dig a big hole in your yard and then tell you its $720 (my case) I really wish I had sent them packing and finished the job myself, would have been cheaper to bring in a more reputable company at that point and let them do the job. I also am 99% sure the pipe was manipulated to look clogged while I was in the house. Oh well live and learn, they also didn't honor the 10% military discount advertised on their website read more

Hi, we've seen alot of comments about this company. We used them. Very friendly. The pipe leading to our outdoor jacuzzi was rusted through, after twenty years. They quoted, and said they installed gas lines all the time, for pools. This they did, however, our jacuzzi still would not heat up. When we called out our pool guy he was aghast the new gas hose installed hadn't even been bled out yet! Said there could have even been an explosion. While installing our new gas line they also damaged the heating element to our jacuzzi, and damaged our pooling equipment in the process. I cannot judge as to their ability to fix plumbing, but they made a commitment to fix a problem, and I paid for that commitment. They actually made it worse. Didn't cop to anything. Even forgot to bleed out the hose. We spent $1000 on this problem. Everyone is helpful until a customer wants his money back. We do not recommend them. A discount or partial refund would have kept me from writing this review. read more

Septic Services by The Original Plumber. They charged us $2950 for their service. We went with them thinking that we would get good service. And they left us with a mess. Called their customer service to get them to fix the mess. They less helpful and wanted to charge and extra $1200 to do so. They are crooks don't trust them. read more

We called for an estimate. Told them on the phone that the septic tank needed to be pumped, had last been done a little over 3 years ago and asked for pricing. They told us $150-$250 depending on tank size, so we set up an appointment. Then on the day of our appointment, they switched our time and came hours earlier than expected.... The technician, without ever opening the tank, tells my elderly grandmother that because it wasn't within 3 years ( 2 months too long) that it's going to be $360-$460. This company is dishonest and they were trying to take advantage of her because she was elderly and home alone. This is not okay and I would never use them after that and wouldn't recommend them to anyone. It was a waste of time. read more

This company is taking advantage of people's ignorance when it comes to plumbing and septic issues. If they see an opportunity to over charge you they will. read more

$189 charged to come out and tell us we needed $4999 in electrical work done on our septic pump, probably because they knew I was out of town on a cruise and "had no choice". Tried to scare saying our house could possibly burn down even though pump is outside in a metal lined hole...but they clearly weren't worried since they left it running with kids in house until they could come back 3 days later. Had an electrician come today: $219 to fix a few wire connectors when original plumber wanted to replace the whole electrical box and breaker box. And "possibly a new pump" for an additional $3000 on top of the $4999. Also, since I was on a cruise, my home insurance agent tried to call and help me out with the situation but they told him "we don't talk to insurance people, ever, for any reason" -seems legit read more

We had a leak outside our house that caused an $1100 water and sewer bill. We realized there was some sort of leak outside the left side of our house. I called The Original Plumber this morning and they scheduled to come in the afternoon. Jake arrived on time and explained what he thought was happening and what he would do at what price. He dug a hole and found the pipe leak and fixed it. Problem solved. All within a couple of hours. These guys are great and we'll continue to use them going forward. Jake was A+ Highly recommend. read more

My septic tank was full and my popper popped. I was charged 50% more than the quote when they got here. They said it was over full, no, it was full, that's why you were here. They also do not jet the line to the tank without a ridiculous additional fee. This left my system clogged and inoperable unless I paid it or did it myself. It takes maybe 3 minutes to jet a 6 foot pipe. When your tank is full on a weekend, or you have a house full of company, you have no choice but to pay whatever they are charging when you get them here. The office staff was very nice and very responsive, and they came out in about 14 hours from the time I called, that is 1 of the stars. Get a quote in writing before they come and ask about jetting the line before you schedule it. I will not use them again. read more

Needed EMERGENCY plumbing repair so I called this business because of the reviews and the fact that they are right around the corner from where they were desperately needed. Their website says they offer emergency service and that their hours are 8AM-8PM 7 Days a Week. Called on A Sunday morning at 8:18AM, got an answering service. They took my information and told me they were sending it to the on-call tech. Waited 35 minutes, no return call so I called the answering service back. This person tells me that there is a note stating that a plumber would be dispatched as soon as possible but I would not get a call until the next business day! Confused as to whether or not a plumber was coming, I filled in the contact us information on their website. At 9:34AM I received a call from "Tammy" who tells me that they DO NOT operate 7 Days a week and they DO NOT have on call techs for the weekend but she puts a request out and whoever wants the work will call her back, so she is at their mercy. I asked her if the owner, Brandon Burton, was aware of this incorrect information being on his company's website and she said that he had been made aware but she will bring it to his attention again. read more

The Original Plumber - NO EMERGENCY OR AFTER HOURS/WEEKEND SVC - Plumbing Near Me - Jasper, Georgia

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Installed the toilet drain too close to the wall. No the tile needs to be ripped out and I need to install an angled drain. David was quite lazy and asked to park in the neighbors driveway because he didn't want to carry his tools down a 100 foot long driveway. Then he left his tools scattered across the garage over the weekend. Never swept anything ever. Installed an outdoor spigot that when turned on splashed against the gas line, because he was too lazy to drill another hole s and reused the old gas line hole. read more

Randall did a great job. My leaks are gone, and it was completed within time and budget.

We had a leak on our side of the water meter. They sent out Parker who arrived around four o'clock and did the best he could do before dark at 8:00. Maybe someday he will be a plumber. My husband helped him close up the open pipe so we could have water overnight. With Three women in the house, that was important. The next day, Shaun came and fixed the leak in 20 minutes! I believe the moral of this story is: make sure your plumber has experience and knows what he is doing. If you call the Original Plumber, ask for Shaun. He was awesome! read more

This company has been great to work with. Last year we had them replace our hot water heater, and today we had a toilet replaced. Chris was friendly and professional, and offered us great advice (instead of repairing a 10+ year old toilet, he suggested a new Kohler because of their warranty, and the fact that it would save us money in the long run). We purchased a toilet from Home Depot, but when Chris opened the box, the base was broken! Chris was kind enough to wait while my husband ran to Home Depot to exchange it, and the install was done quickly and professionally after that. I would definitely recommend him! read more

There are not enough good words to say about these guys . They came out with in30 minutes of me calling them . They fixed the issue quickly! I highly recommend this company !! read more

Had a couple of estimates from other companies before I chose The Original Plumber. They were less expensive, but neither came in my home to check water lines or pipes. Ryan, with OP came in and checked every single thing and explained everything in complete detail. He said he could patch the problem or completely fix it with a guarantee. Since my house is almost 40 years old I chose to let him fix with all new pipes! He is so professional and personable! The job was done very quickly and efficiently and I would definitely recommend and or use this company again!! Ryan is DA BOMB!! Great job!! read more

Fine, until they are paid. Tree fell during storms, broke septic tank. They did the work they said they would, sent an invoice. Insurance had some questions and needed clarifications on certain things, and could not get any response. I called myself numerous times to no avail. they of course called for payment, and I paid assuming they would follow up with State Farm to clear last invoice, I WAS WRONG. 5 weeks have gone by and State Farm nor I can get in contact with plumber. Doesn't matter what your concerns are, once they are paid they wash their hands of you. read more

I don't know where these negative reviews are coming from. Plumbing is expensive and you pay for what you get. I had all kinds of issues due to the County changing some meter outside my house. "Rooster" came to my house, I told him all my concerns, we discussed an upgrade to my water heater as an additional thing I wanted done on top of the things I needed done. He gave me a quote, I had 2 other companies quote the same repairs, but chose The Original Plumber mainly because of Rooster. The quote was not the lowest but was not the highest either, but Rooster explained things, answered all my questions, gave me options and did not speak to me like a dumb lady!!! He came back the next day and went way above and beyond to get me back up and running!! He was very polite, didn't mind when I was being nosey and wanted to see what was going on. My water is now flowing even better than it was before, all issues were fixed and I would definitely use them again JUST BECAUSE OF THE PROFESIONALISM they demonstrated, everything else was a bonus. read more

I had an appointment for a plumber to come to my house between 8 and noon. When I still hadn't heard from them by 11:40 I called the company and was told the plumber wouldn't be able to get to me till between noon and 5 now because he lives an hour away and was stuck in bad weather. No apologies, no contrition. Apparently customer service -- or actually showing up for an appointment -- is not a priority for this company. read more

Donny was reliable, fast and very professional. He did a great job fixing my new toilet after a flooring company's reinstall left it completely broken. Highly recommend this company and Donny C. read more

Brian Payne replaced an old toilet in my master bedroom , it was quick, Efficient & sterile . He did a wonderful job ! He provided quotes on other services & was thorough and detailed in explaining what needed to be fixed/replaced. I will continue to use his services in the future & would highly recommend him to anyone needing any services done ! read more

Excellent service! We got appointment the next day. Adam was right on time. Very pleasant! He worked to fix issue for an hour. I was so relieved when he said it wasn't a major problem. He didn't even charge me! I gave him a decent tip. Highly recommend!! read more

I had great service from this company but it cost me 2 to 3 times what it should. The plumber was at my house for less than 30 minutes but it cost over $500 because of their standard pricing model---i did not have an expensive part---just a leak was repaired. I reached out several times and no response from anyone in management. The workers I talked with were great, but they are backed by a management team that will not engage. I could have declined service but we were going out of town and had to have leak fixed--they must have known and doubled/tripled the normal charge. having said that, the plumber was excellent adn did great work and when making the appointment the person was great. Maybe i just had a bad experience, but if that was the case, i would have hoped that someone from management would have addressed my concern---even to explain to me why i might be wrong read more

I called Friday, 11/26/2021 and was told they were booked solid, but they could send another company to assess the damage and see if they could determine where the leak was coming from. In the meantime, The Original Plumber (TOP) scheduled an appointment for Monday, 11/29/2021. Sebastian Bentley from Hampton Restoration Group came out, thoroughly investigated the problem and determined I did not need his services, but suggested I keep the appointment with TOP. Ryan from TOP came out Monday, 11/29/2021 and determined the problem could be fixed with a bit of caulk. I told him I was comfortable doing that and he said that would be fine. Since estimates are free, Ryan's knowledge and time cost me nothing. This is the second time I've use TOP and I will definitely use them again if such a need arises. read more