I put in Yelp inquiry to have a repair done on my ice maker. Dmitrii responded quickly and was up…read morefront about any service charge. He is very competitively priced. I appreciated his being honest about not being able to service my model. In the past I've had company's come out to tell me they couldn't work on my appliance.. something they could have done remotely... and then charge me for the visit. I'll keep Frost Fix in my roledex for future jobs. Thanks, Dmitrii!

I'm rating a 2 only because I don't know what their actual work is like but I was slightly upset…read morewith Frost Fix when I had an emergency need to get a refrigerator fixed and I had called upon Frost Fix and another company. The original company I asked said they could not be there till Saturday (a day later) and if they wanted to get to the parts store that they would need to go to the parts store that day (Friday) to make sure they got the right parts. I then said I'm going to shop around and I'll call you back. I called Frost Fix at around 9am on Friday telling them I needed the refrigerator fixed, they asked me my address and number and then they gave me a time frame for THAT day Friday 4-6pm! I was relieved because that means I could get the refrigerator fixed same day! Well come 5pm I call Frost Fix and ask "Hey just checking on a time you would arrive?" And they stated that the location was way to far and they would not be coming out there. So at that point I had wasted the whole day and I could no longer call the other company to come Saturday since they were booked up at that point. I guess my point is, if you say you will be at a place please be there. When a customer shops around they are looking at a few things, timing, price, and quality of work. When you say you will be at a place you need to really make sure you can make it. Because there are other companies in the area that a person can call and if you state to a customer you will be there, they expect you to do so. Please just be more vigilant about that in the future. I cannot comment on the craftsmanship or quality of this companies work though.

I was offered a couple of dates and times to choose from for an appointment. I received a call…read morelater to ask if I could change the time, which was no problem; then another call to see if I was available for an even earlier time, which was great. Tony arrived promptly at the time he gave me. He quoted me a price for the labor and frankly, it was less than I expected. He worked quickly and advised me of a problem I hadn't mentioned as it was separate issue from the repair, and I appreciated that. I will adjust my use accordingly. He was very pleasant to interact with, and I'm very, very pleased with the results. Great experience! Highly recommend!

Wonderful company and communication! The service reps are very efficient and take the time to…read moreexplain what's being done and what needs to be done and then the follow up is great.

Vadim was awesome!! He did a great job repairing my front load dryer, which would not heat up when…read morerunning. He was very helpful and punctual, highly recommend!

Adding that last star to recognize that Pro Appliance made a concerted effort to apologize for the…read moredelay in contacting me about my part and repair. I received a personal phone call with an offer to refund a portion of the costs because of the delay. It's encouraging to know they care enough to do so. Thanks, again.

Great service at a reasonable cost. Got my washer fixed quickly. Andrei is very pleasant,…read moreknowledgeable and professional. Would highly recommend.

I sent in a request on yelp and they were at my house to fix my washer in less than 2 hours!! It…read morewas a $60 service charge that was applied to the repair. Andrei arrived so quickly and was so nice and friendly! He quickly found the problem, ran out to get the new door latch, and was back within an hour. Altogether I had it fixed in less than 3 hours from the time I called! My washer is running so smooth again, and the technician even taped up the lid on the washer because it was not bolted on appropriately (something I didn't even ask him to do)! They really went above and beyond, and I'm so thankful for speedy service. Highly recommend!

Not only did he fix my dryer but he also explained why it wasn't working! JUST. A nice guy!…read more I always will call them for any issues!

First time using VK and will do so again if the occasion arises…read more Quick response to my inquiry, easy and quick scheduling, showed up on time, diagnosed the issue with our 3 year old dishwasher quickly, thoroughly explained course of action and costs, went right to work. 30 minutes later, issued fixed, mess cleaned up and appliance returned to use with no issue. "V" even showed me what he did and where to look if issues resurface. His "boss", aka son, was with him. They were pleasant and easy to deal with.

So fast and I have to say, reasonable rates. Two visits is all it took to diagnose and then repair…read moremy oven issues within 28 hours from filling out the request online to having a fully functioning oven. Incredible. Clean, competent and knowledgeable. That's all I need. George was great!

Responsive, on time, knowledgeable. Been relying on them for years and have never gone wrong.read more

Kenmore 70 Series Dryer Issue: Blowing cool air…read more Alex arrived within the designated window. He was friendly and professional (and wore a mask). He was able to diagnose the issue and complete the repair quickly at a reasonable price.

Contacted this company through their website and got a text back shortly after scheduling service…read morefor the next day. Repairman, Alex, arrived on time and diagnosed the problem with my microwave in short order. He was not chatty, but friendly and focused on his job. He completed the repair (broken switch) and made sure nothing else was wrong with it. Price was as expected. No problems to report with this service. I would hire this company again for appliance repair.

I called for a washer repair. Another company I had used before didn't even work on this brand. I…read moregot an immediate response and updates on ETA. Alex was polite, professional, honest, thorough, and helpful. AGA charged me less than the other company, also. I would call them again.

Alex was wonderful. Had a squeaky dryer and replaced the wheels and vacuumed everything out. He was…read morevery responsive and explained everything. Thank you again!

Quick response time, good communication, honest, prompt, professional and friendly. Would use them…read moreagain.

GE dishwasher repair Dmitry was great, he was respectful, on time, the quality of work was great,…read morevalue for the money, he didn't try to overcharge. I will definitely use him again and I will highly recommend him.

tech was friendly, thorough and professional he took his…read moretime and fixed the problem pricing ify but who knows Alan - Coconut Creek, Florida

I had a very disappointing experience with Appliance EMT that I feel others should be aware of…read more A technician came to my home on Saturday to repair my ice maker. Before beginning the work, he clearly stated that the cost would be $395, but also explained that there was no warranty on the repair and that if the fix did not work, the price would be reduced to $250. Based on that representation, I agreed to move forward. After the repair, the freezer briefly got cold and produced only three ice cubes before the technician left--at which point I was charged the full $395. Unfortunately, within an hour of his departure, the freezer stopped working entirely. When I contacted the company to address this, I expected them to honor what their technician had promised. Instead, they refused to adjust the price down to $250 as previously stated. Rather than resolving the issue, they repeatedly attempted to upsell me on a much more expensive repair totaling approximately $1,300. Given this experience--being charged for a repair that did not work, having agreed-upon pricing disregarded, and facing persistent upselling instead of resolution--I strongly discourage others from doing business with this company.