woke up this morning to my AC broken-Cheshire was able to get out quick... He made a quick diagnosis, had the part on the truck, and now it again. I am beyond pleased! read more

Company is no longer family owned. It was sold to two guys who have another company in Chicago. Guys lied to the old owner about being family oriented and customer forward. They are price gouging like crazy. Jacked prices up to 3x or more than they were with Hugh. They do not care that the locals have been loyal to Cheshire for so many years. They're changing everything from trying to turn service techs in to robots to somehow trying to create Cheshire as a brand. They try to cut corners and order cheaper parts to make more profit. Only for the parts to be wrong and it take even longer to do a repair. And then the best part is if an employee has an opinion about the way they're making changes, they're fired. Tommy is no longer a tech here. Jeremy is gone. Matt quit. I'm sure Sam is next. These guys are also operating on paper as Cheshire home services because they do not have proper certifications and licensures to operate a HVAC company. Pretty sure they're trying to create their own supply house where they will sell their own units and have people to service them. Do not trust these new owners. They're nothing but liars and they will rip you off. Parts that cost maybe $100 l- you're gonna be charged over 5 times that cost. For example- the customer who had a system still under warranty. But the new owner, Josh, decided he wanted to push a new system on this guy. Like. The unit is still under FACTORY warranty. Not even into the extended warranty yet. He's a SCAM. They're gonna run the Cheshire name into the dirt because of the scam they are running in Jasper read more

Very questionable tactics. Very friendly, however tried to sell me on a new unit versus repairing my existing equipment and was unable to service equipment. Another service provider came out and took care of my situation without trying to sell me a new unit. Made inaccurate statements. Do not recommend.! read more

Everything went very smooth from the salesman Dylan who explained everything we needed to know to choose which system to have installed to Blake the tech who did the install. Came back to fix a minor issue without hesitation and now the system runs perfectly. Highly recommend Cheshire Heating and Air. read more

This was our first service visit using our annual preventative maintenance agreement since the recent acquisition of Cheshire Heating & Air under their new ownership. It couldn't have gone better. Kallen (Service Technician) called early because he had finished up his previous job ahead of schedule, which was a great start. He was friendly, professional, polite, and treated our home with care. Kallen exhibited great attention to detail, explained everything clearly, and he left the work area exactly as he found it. We are really impressed with the responsiveness, customer-focused care, and the overall service provided. If this first visit is any indication of how the new ownership operates, they are off to a great start. 5-Stars+. We highly recommend. read more

Happy to be writing this review for Cheshire Heating & Air. Hugh, Allen and their team did an amazing job. If you like the cliff notes, the jump to the end of the review...A+, don't hesitate to book them! As an avid review reader myself, please allow me to elaborate. I am a woodworker, and started the task of finishing my basement. The company was among the first few I called to discuss my needs. Owner Hugh was on time for our appointment, and spent over an hour with me discussing my renovation. We negotiated special circumstances such as vents for my wood shop, a future man cave storage areas. In the beginning of my journey, I was sold on the idea of a mini split unit. But after...a second site visit a few weeks later to yet again discuss my needs, Hugh presented us with a very fair scope of work. As we live in an HOA, we needed to get board approval to do the work. We needed to hire an electrician to install the drops. And I had some rearranging to do for the workers. Not once did I get a high pressure sales call. I didn't feel put on the spot. And he did professionally follow up on two occasions to check in with us...as any good business owner should. After we completed the prep work and gained approvals, the crew showed up EXACTLY on time, and walked the job with me. We ensured we were all aligned. I was so happy with the crew that I bought their lunch. The job carried over to day two. Again on time, and professional. When the job was complete, we walked it again. The crew cleaned up after the selves. Nice touch! Not everyone does. So there you have it. A bit verbose? Sure. However, with a significant investment like this, it's important to be comfortable with your tradesman. In case you missed it up top, I'm happy to give Cheshire Hearing & Air 5 stars, 5.0, 10/10, two thumbs up...whatever your scale, they crushed it! Thanks team! read more

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Matthew did a comprehensive inspection and excellence prevails! I am very pleased with the service and proficiency of Matthew and the entire team. They give me peace of mind. Matthew is very kind and truly cares about the service rendered. I depend on Cheshire and always receive the BEST! read more

MyHVAC was diagnosed with a cracked heat exchanger and a recommendation to replace. I reached out to Chishire on a Sunday via their website and sent an email asking for a follow up for a confirmation on the diagnosis and options/quotes for a replacement. They never replied. read more

You Can Trust Cheshire Heat and Air We chose Cheshire Heat and Air for our new HVAC system because their approach was different from every other contractor we contacted. I characterize it as straight talk versus sales talk. Getting a new HVAC was a major financial decision for us. We did a lot of research, but we had a lot of questions. After listening to a lot of sales presentations, Cheshire's straight talk was a breath of fresh air. Cheshire's answers were clear and candid. He patiently explained how to get the most benefit for our money. He did not equivocate when asked what he could and could not do within our budget. We now have a super-efficient Carrier system expertly installed by Cheshire's crew. Their performance justified the trust we put in Cheshire. We've had good and bad experiences with past contractors. Based on our experience, we are confident you can trust Cheshire Heat and Air. We highly recommend them. read more

Had a great experience with Cheshire. From the estimate to the completion of the job, they were timely and professional. Clear communication at every step. read more

Cheshire is a reliable company with high standards. They are responsive, educate their customers with NO pressure and do what they say they will do and do it well. I am very impressed and will recommend them unconditionally. read more

i have been using this company for a few years and have found them to be completely honest and trustworthy. They let me know that my previous HVAC contractor had left the cap off the Freon in the AC unit. They have installed a new system for me and I have been very happy using them. Highly recommend. read more