1. MAC and Son Plumbing

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Ellijay, GA

MAC and Son Plumbing

5.0 (2 reviews)
Closed • 8:30 am - 5:00 pm
Updated over 3 months ago

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4 months ago

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4 years ago

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Georgia Mountain Plumbing - Plumbing not finished

Georgia Mountain Plumbing

(14 reviews)

Jimmy started off really great. He responded quickly and pricing was fair. But when there was a…read moreproblem that his crew created, he completely ghosted me. I have called and texted for weeks with no response. I was really surprised as he was so nice and responsive up until then. So disappointed that I have to pay someone else to fix the mess he left in my back yard. It just doesn't seem fair. Sorry Jimmy, but I won't be recommending you to my friends anymore. I finally got a response from Hannah at Georgia Mountain Plumbing and someone came out the next day and fixed the problem.

I hired this company to remove my vanity and toilet so new tilework could be installed in my…read morebathroom. I also had them repair an outdoor hose bib that was damaged by frost. We had confirmed a specific time for their arrival, and I had carpenters standing by so they could close up the wall after the plumbing repair. Unfortunately, the plumbers were running late. I kept getting told they were "on their way," so my carpenters waited around for hours. In the end, they showed up nearly 4 hours late, and my carpenters had already left. Because of that delay, the carpenters had to improvise and return on another day, which affected the quality of the siding repair -- it didn't turn out as clean as it could have if the plumbers had arrived on time and worked with my carpenters. During the hose bib repair, Jimmy suggested that I install a bleeder valves for my outdoor shower line, which I agreed to -- but it was never done. I paid them in full to return and reinstall the vanity and toilet after the tilework was finished. When they completed that job, I discovered the toilet wasn't properly secured to the flange and moved when used. I texted Jimmy, who said he would come back to fix it, but after asking a second time and being ignored, I ended up purchasing a tool and tightening it myself. After spending $800, I was expecting better service. This is a vacation home, so I wasn't there in person and had to rely on their professionalism -- which, unfortunately, was lacking. While I've had worse experiences with contractors in the area, this one certainly didn't make my good list. I would not hire them again.

Plumbing Express - Ed is a repipe consultant. He'll tell you what you want to know and what you should know about repipes. You won't feel sold to.

Plumbing Express

(414 reviews)

Dylan was our technician came to fix or RINNAI THANKLESS water heater. He was thorough answered my…read morequestions and appear to be very knowledgeable about the functionality of the unit. Prices were affordable. I would definitely recommend using this company again. Just to know I've had other plumbers came out and claim they could service the water heater, but you shouldn't let anyone without a certification and a special training with RINNAI, work on your water heater. Ms. Lancaster.

TLDR: I would not hire this company. Not only am I very disappointed with the diagnosis process and…read morethe repair that did not address the issue that I called them for but also with the failure of their management to address my concerns. I called Plumbing Express to investigate and resolve a water leak in my kitchen ceiling. The leak was directly below my master bathroom toilet, which my sister and I had already narrowed down by tapping on the kitchen ceiling downstairs while listening upstairs, where the sound was clearly strongest near the master bathroom toilet. The technician briefly inspected both bathrooms but focused on my sister's bathroom on the opposite side of the house after noticing a damp sponge under the toilet tank. My sister explained the sponge was there because she sprays and cleans the toilet regularly, not because of a leak. The plumber then cut open the kitchen ceiling drywall, stated the leak was coming from the water supply line from my sister's toilet, and performed a complete toilet tank rebuild for $450. After the repair, he gave me a card for a company that performs restorations and recommended I call them to inspect for subfloor damage. When that restoration company arrived, they immediately stated there was no way the ceiling leak could have originated from the secondary bathroom because of the location and no evidence of water stains. They recommended another plumber and a leak detection company come out to find the leak before they performed any work. I contacted a second plumber, who agreed the leak was much more likely connected to the master bathroom toilet directly above the leak area. Finally, I hired a leak detection company, and they also confirmed the leak aligned with the master bathroom location, not the secondary bathroom Plumbing Express repaired. At this point, three separate professionals have stated the leak could not have originated from the bathroom Plumbing Express serviced. I paid $450 for a repair that did not address the actual problem I originally called about. In Response to Ty G: Your response is totally incorrect. I would not have called the second plumber and the leak detection company if your recommended restoration company had not told me that the leak was not identified. The pictures taken are of the secondary bathroom not the master as we discussed in our phone call. It is totally "disingenuous" for you to now state that the master toilet was the issue. This validates everything I thought about your company. Others beware!

MAC and Son Plumbing - plumbing - Updated October 2026

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