We have a service contract with Emergency, we've been pleased with their service and we enjoy…read moreknowing our units receive maintenance every 6 months. Mo has been very helpful to take time and explain anything we've asked about the units. As a real estate agent I receive lots of requests for vendors for a variety of work, however heating and air is one of the most needed. I have linked Emergency to my preferred vendor lists. Thanks for your quick responses and professional service.

I have been so blessed to have stumbled across this company after another was a no show, years ago,…read morethey are amazing, efficient, very professional. They have fixed my old unit and when I needed the unit replaced they showed up, quickly and got it done. Great pricing and best all around.. I'm a lifetime customer! Wish i could give 10 stars! They are quick to respond to your call!!!

The home A/C went out. The technician said I needed a new unit ($4000) because the compressor was…read morebad. Later, I had another company check the A/C. He immediately identified the problem as a bad capacitor ($55). He said any A/C technician could look at the capacitor and see it was bad because it was bowed at the top. Now I have cold air. Was Preferred dishonest? I hope not but the technician didn't know what he was talking about. I wouldn't use them again.

I would recommend this place to anyone they are very nice and professional our ac/heating unit went…read moreout about 2 months ago and I have called around to so many places trying to get help I was in a very bad situation and low on money when I called preferred! We had no heat and the past few mornings were so cold and I have two small children! I explained my situation to Tom and he worked everything out with me was very understanding and a true blessing from God! He sent his tech Patrick out and within an hour I had heat and air again! Thank you so much yall are my angels love love love preferred!!!!

These people were fantastic! They installed two units while our house was listed for sale in…read moreshort order. Another company who we were also getting a quote from was very unprofessional to them while they were also on site giving a quote and this company was superb in how they responded. The work was done well and the units are beautiful! I will use them and recommend them to every person I know - highest complements!

Excellent service, communication & quality of service! Tim is great to work with. Price is…read morereasonable & fair. I highly recommend.

Had a problem with our downstairs AC unit. Another company diagnosed it with an expensive repair…read more.. I wasn't convinced. I called ECS for a second opinion. Buck came out and looked at the system and came up with a plan. He knows Carrier units and is a total expert. His plan was a fraction of the cost and he got to the root of the problem rather than just guessing like the other company had. They were timely and honest and had a fair price. That's hard to find these days and I highly recommend them.

We recently had a 21 year old furnace and AC unit begin to fail. ECS worked with us to consider the…read moreoptions to repair the unit or replace it. The options were clear, honest and straight forward. While the recommendation was to replace it, there was no high pressure and Buck was always sensitive to the costs involved with each option and the benefits and long term vs short term costs. We decided to replace the system. His price was fair and better than the bigger outfits. His crew was great and their attention to quality matched or exceeded the best around. We couldn't be happier with the whole process. Buck makes you feel like a customer not just a sale.

These guys at R&R Heating and Air are AMAZING!!!!! I previously had a sub-par experience with…read moreanother HVAC company. The other company took over two weeks to get in a part under warranty and twice the distributor he used sent the wrong part. I had to threaten this other company before I finally got AC. In fairness to the other company, they did replace my entire AC unit (under warranty). However, that was only after I threatened to tell every builder, mortgage broker, realtor, insurance agent and interior designer I  knew. (I used to be in the building business myself.) Then my AC unit froze up and quit working after only one week. Needless to say that when I was searching for a different experience with an HVAC company I was very leery and suspicious of everyone I spoke with. I got a recommendation from a group of neighbors to try the guys at R&R. WOW, what a difference these guys made! I was honest and upfront with them and they worked HARD to put me at ease and gain my trust. They diagnosed the problem I had and found out I needed a new evaporator coil. They researched and found out that the part was also still under warranty. Unlike the other company, they were able to have a replacement part the next business day.  I found out what the labor charge was to replace the part and was skeptical about the cost. Friends got in my head and were saying that's too expensive. So, one day while I was home I saw a different HVAC company guy drive by my house and I flagged him down. Come to find out this guy was a neighbor that lived a few streets over. We started talking and I explained my situation to him. I explained that I was afraid I was paying too much for labor. My neighbor got out of his van and hooked up his tools to my AC. He confirmed EVERYTHING that R&R said. I asked him about the prices and he said, my charge for this would normally be $50 more. If you are getting it at the price quoted, you are getting a GREAT deal from R&R. He made some recommendations for additional service work I might want to have done. I called the guys at R&R and asked them to do some additional work when they replaced the broken part. He said no problem and I told them I wanted to replace the plenum above the furnace because it was leaking cold air. They investigated and found out that my plenum was not a standard length. After doing some research, they found a way to repair and replace the plenum and seal up all the air leaks above the furnace. They did everything the same day and when I got home the difference inside my home was very noticeable. The airflow coming from my ductwork was stronger in all the rooms. My house is now cooler than before and my unit is not running as often. I can't say enough great things about this company. They are reliable and do the job they say they are going to do. Their prices are fair and REASONABLE. They do QUALITY WORK and above all, they are HONEST PEOPLE who WON'T rip you off! I HIGHLY recommend R&R Heating and Air. If you use this company, you WILL NOT be sorry you did.

FANTASTIC!!! I called and they put me on the schedule for the next day!! Which was great since my…read moreAC wasn't working!! Ben kept me updated on his arrival time and called me as soon as he knew what the issue was. I highly recommend using them if you're having HVAC issues!

I had them install a new HVAC system and they didn't install it fully or correctly. They refused…read moreto make it right when I offered to pay the service charge for them to correct their installation errors if they would pay for the new thermostat. Don't believe the homey, folksy commercials. They are sharks!

We had an intermittent problem with our HVAC. It would run for awhile and then stop. We called…read moreanother company and their tech did nothing! Then we called Shumate Mechanical. They sent Mike the next morning. Within 30 minutes, he fixed the problem and showed us how to prevent the problem from of occurring again. Great job! Highly recommended!

We started to notice our Sunroom was blowing hot air and temp kept rising. Long story short they…read morefound a freon leak in evaporator coil and they changed out the unit which was located in the attic. The team was professional, polite, and aware of keeping the space clean and neat. The service was prompt and calls returned were timely even after hours. Pricing was more than fair and no surprises beyond what they originally quoted. The service technicians named Wes and Dillan went beyond and above our expectations. Needless to say our home was built 10 years ago , so first time having an AC problem we feel we chose the correct company to get the job done and we would recommend highly. We are a resident of Dahlonega. Bob and Sue G

I am absolutely appalled by the way i was treated by the owners and the technician!! Totally…read moreinappropriate behavior on the techs behalf, and absolutely NO dialog as to the whereabouts of a part for my unit!! I have waited a month, gone through freezing temps. And absolutely NO word as to when it could be repaired. If word of mouth is anything to do with future work sent their way, They will not get ANY work heading their way on my behalf!! Obviously for any work that requires a little thought , best thing to do is go somewhere else!!

During the last cold spell, our furnace was making a strange noise. I was convinced it was a bad…read morebearing on the blower. The blower itself. I called at about 6:45 AM and left a message and my call was returned before 8 AM the same day. They had a service man there by 9:15AM and after he had a chance to inspect it, it turned out to be loose. Return vents. They charge me less than most HVAC trip charges and could've easily sold me a new blower. They are my go to person for HVAC.

Exceptional HVAC business Timbo takes care of business added new basement unit two years ago and…read morehas worked flawlessly....Tim and his staff are 100% top notch