Unfortunately I hired Southern Septic LLC to repair my septic system. I was charged almost $6,000 for a job that I now know was not the right solution to solve the problem.
Six months later, the problem persists: the effluent continues to flow through the drainage field which is disgusting and unhygienic.
Despite my repeated contact attempts, the only action they took was to pump the tank a few times, but they never solved the underlying problem. George (the person in charge) has not responded to my questions, has refused to provide a detailed scope of the work that is actually needed to pull the county permit and has ignored my reimbursement requests. The only thing they offered was to return $650 of the almost $6,000 paid.
They have promised to fix the problem, but now, after all this time, they are suggesting replacing the entire drainage field. This gives the impression that the original repair was improvised and ineffective.
This experience has been extremely frustrating and expensive. Communication for his part has been terrible: many excuses and almost no response to messages or calls. They have not assumed any responsibility and after six months, the problem remains unresolved.
Now I have to hire another company, which means spending even more money to solve something that should have been done correctly from the beginning.
If you want to avoid problems, I strongly recommend looking for septic services elsewhere. Save your money and choose a company that really supports your work.
1 star only because 0 is not an option.
Service evaluation:
Response time: 0
Clarity of information: 0
Ability to solve problems: 0
Customer service: 0
Reliability: 0
Responsiveness: 0
Empathy: 0
Price-value ratio: 0
Overall experience: 0
He is now threatening me to go to the county and report the work he didn't do. That's says a lot what kind of person he is. read more