Charged our HOA 1200$ to repair a leak that was readily accessible. The location was already determined ...just a press repair. I guess the lesson is dont let hoa mgmt send someone ...quote after they confirm or they will gouge you read more

The technician did not properly assess the system then deceptively offered to pump and "treat". The enzyme treatment, which literally consisted of pouring powder into the tank, cost nearly $2,000. We were then told by several other septic experts that this treatment was , at best worthless and at worst could create more harm to the system in the long run . Overall I'm extremely disappointed with the lack of investigation into the root of the problem, the exorbitantly high prices and the cherry on top is that we continue to have problems . read more

1 Star - Avoid Rooter Plus at all costs. We scheduled a septic inspection during our due diligence period and were given a 12-4 PM window. They never showed up. No call. No update. No apology. We called multiple times asking for an ETA and were met with vague, dismissive answers. The dispatcher supervisor, Michelle, was completely unhelpful and showed zero urgency or accountability after the no-show. This company does not respect your time, your money, or the seriousness of a home purchase timeline. We lost an entire day of our due diligence period because of their negligence. This wasn't just inconvenient--it was reckless and unacceptable. Buyer beware: If you're on any kind of timeline, do NOT trust Rooter Plus. They will leave you waiting--and they won't care. read more

My experience has been positive with this company, they arrived when scheduled, identified the problem (water backup) gave me options for repair. Technician was very knowledgeable and polite. He was patient and took the time to explain everything in layman's terms. The Technician in my opinion represented the company well. I was given a price and not pressured to make an immediate decision. There was no "deadline " on the pricing. I was told I could get other estimates and than decide. I ended up having the work done by rooterplus and I am satisfied. The area with the water was cleaned up and everything left really nice after the repair. My advice is to consider the reviews but to not overlook them because my experience was much different from those and I would recommend Rooterplus based on my positive experience. read more

Beware: Predatory Practices and Price Gouging! If I could give zero stars, I would. My elderly father, who is on a fixed Social Security income and doesn't speak English well, needed his 1,000-gallon septic tank pumped. A friend recommended Rooter Plus, but this turned out to be a horrible mistake. Instead of a standard service, they upsold him on everything possible, tacking on unnecessary charges and pressuring him into signing for work he didn't fully understand. The final bill? Over $3,000! This is complete price gouging. When my father called me, I immediately contacted the company to demand an explanation and a copy of the invoice. What I saw was outrageous--a blatant attempt to take advantage of a senior citizen. My husband, a licensed general contractor, was appalled. A quick Google search showed that this isn't an isolated incident. Rooter Plus has a history of overcharging and misleading customers, especially the elderly. This kind of unethical business practice needs to stop! I will be filing a formal complaint with the Better Business Bureau and urging others to avoid this company at all costs. Protect your loved ones from being scammed like this! Do your research and go with a reputable company. read more

RooterPLUS! - Invoice and work "done". - Plumbing Near Me - Cumming, Georgia

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Installed a septic pump last year and they wired it incorrectly, leading to pump burnout and tripping breaker. Required electrician diagnosis. Had them replace the pump under warranty (good) and install a new tank (also good installation). When politely asked if they would refund the $250 electrician fee, office staff (Jimbo Shelton) was rude and condescending. Avoid if you care about customer service. read more

Deceptive pricing Quoted $250, final bill was $360 When they arrive, additional services are NEEDED! How about $30 'fuel surcharge' for a 4.2 mile trip. $80 to spray the filter. I should have kicked him off my property. read more

We called last night with a toilet not working. It was an emergency due to having guests from out of town for the weekend. They said the technician would arrive between 8-12 the next morning. After 12, I still had not heard from them. Called, they said their techs were all busy but someone WOULD be coming today. He finally showed up at 5:45 pm. After I took the day off work- which didn't need to because he came after I would have gotten home. We then were charged $400 for something that took him one minute to do and parts cost less than $15 at Home Depot. I wish there were good and decent companies in the world but I think they're all gone :( read more

They use the old bait and switch. They say they have a $150 special for a 1000 gallon tank. When you say "NO" to all their recommendations. They price for pumping goes to $475. Because you have to many solids in your tank. Lets think for a minute I call you to pump my tank. But I have to much solids. Why would I call you if I did not have solids in my tank. These people are just like Oil changing places. If someone is charging anything under $400 to pump just know it is a bait and switch. read more

Advertising and phone conversation were misleading which resulted in extremely high quote for service. Do not recommend.

Predatory company -- heed the other reviews. I was let to believe that I need a 21k replacement of my septic system. I called and had an another company come out for a second opinion. The other company fixed my issue entirely for less than 1,200 dollars. One of their managers has been coming by my property and leaving his business cards and invoices with permanent marker scrawls all over my mailbox in an effort to intimidate me simply because I chose not to be scammed by this company. I have never encountered such unprofessionalism in my entire adult life. I am about to file a police report if this behavior continues. read more

(((((((WATCH OUT))))) I called them to come empty the 1000-gallon tank and clear a line. They quoted me $150 over the phone. The guy comes and starts his untrained sales pitch, asking about the house's age, his concerns, blah, blah, blah. This is not my first time around the block. He brings his digger and tells me it will cost $1500. I have watched the other guys do the work for less than $200 in the past. I set up a camera to record and stay with them the whole time. Carry a camera if you can. Sometimes, they break things and charge you for the repairs. stayed I did not agree to that price and sent him home. Do not be afraid to say no and send them home. In their mind, they think that because you have invested your time in this company already, you just want the work done. There are plenty out there. Just be careful with their practices. The Pink Plumber was put out of business for deceptive practices and overcharging customers for services that were not really needed. Google "what happened to the pink plumber" and read the court order. read more

Even one star is too many for them. They took my order but never showed up! Didn't even call to cancel the appointment

Rating would be zero, or better yet, minus 5. I waited all day afternoon Thursday for my 1:00 PM appointment but no tech showed. I called and they said a Tech would be there by 6:00 PM but I had dinner plans so I rescheduled for Friday. Tech showed up Friday but didn't have his leak detection equipment even though I had described my problem when I made the appointment. Tech said he'd be back at 8:00 AM on Monday. When he didn't show up by 9:30 AM and no call from anyone at RooterPlus, I called customer service and they told me that Tech wasn't working today. They asked if I wanted to wait until Tuesday for the Tech, or if I wanted another Tech to come out. Everyone can probably imagine my response. It wasn't pretty. My experience with them is horrible. Terrible customer service and miserable communication. read more

The absolute WORST!! They scheduled two appointments--one in the morning and the other in the afternoon--to wrap things up. They showed up an hour late for the morning slot, and then more than two hours late for the afternoon. We were left waiting, holding everything up for other work to be completed. We were fed excuses about being stuck in heavy traffic, and when they finally arrived, it was without even a heads-up. They turned the water on and just left. By then, the other worker had already left for a different job but was kind enough to come back after hours, all because these unprofessional buffoons couldn't manage to arrive on time. Unacceptable! read more

Scammers!!!! We called them for a routine septic tank pumping, but instead of doing the job we requested, they tried to scam us into replacing the entire system--at an outrageous cost! They claimed our system was "beyond saving" without even properly inspecting it. I called around and found another company that would came the next day and they confirmed that all we needed was a simple pump-out, which they did in a few hours. The sales guys, as I want to call the guys that came to work on our tank, were very adamant that the whole system must be replaced! Urgently, we only had a couple of days to do it because it was about to back up in the house! It's clear that this company prioritizes making a quick buck over honesty and customer service. Avoid Rooter Plus at all costs unless you want to be pressured into unnecessary, expensive work. read more

So the day after thanksgiving, I had 2 of my toilets not flushing, I tried plunging and snaking them, with no success, I went in my back yard and removed the clean out valve cap, and water over flowed (not supposed to do that) so I called RooterPLUS to come pump my tank. I was quoted on the phone $150 for a pump up to 1000 gallons. (I have a 1000-gallon septic tank), The two men arrived actually early, and I showed them where my tank was, it was only buried between 4-6 inch deep. They dug up the soil around the both the inlet and outlet lids, and removed the lids... There was about 20 inches of slime on top, measured just with a shovel, and I was told that was excess sludge. I disagreed... Then they quoted me, $525 for pumping, $400 for main house drain line cleaning, and then $3000 for cleaning drain field lines and treating them for blockage, and guaranteed the work for 1 year. I was giggling because I had read the reviews about how they bait and trap you into expensive unnecessary repairs. I said no thanks, that I just wanted the 1000-gallons of slime and waste water removed for the $150 I was quoted. The guy (Dillon) giggled back at me and said that was not a quote, but that he could not do that due to the amount of crust on the top of the tank, and that just for a pump it would $525 and the main line cleaning would be an additional $400. So more the 6X more what was advertised and promised.. I asked just for pumping with no main line clean out, and he stated again that it would $525 due to excessive crust on top of the tank. He never measured it, just used a shovel to estimate. I almost said no thanks, and sent them away. But I need the tank pumped, so against my better judgement I agreed. They 2 men started pumping away. as they got about 1/2 was down I saw the bottom of the main drain inlet and saw that it was still backed up, I asked if it was supposed to do that retain water, or flow out of the bottom, and he stated that it was supposed to flow freely, so I knew right then and there I had a clog in the main drain line from the house to the tank. I asked if he was at least going to try to push through it, and he said that I didn't pay for it, and he didn't own the company and wasn't allowed to do that.... so, I went and grabbed my large pry bar, and easily poked through the clog and let alone all of the water started flowing as it should be as if it were working normally. He really wanted $400 additional to poke a stick through about 1-2 inches of crust. So after they were done pumping, and cleaning up, using my house water hose (I gave permission) he said the bill was $525. I again disagreed with the charge since all they did was pump about 1000 gallons out of the tank. He stated no, the charge was $525 due to the amount of sludge and slime. I paid them, and they left... As I reviewed the receipt they emailed me, it was nothing of what actually happened. Task # A7802 Additional 500 gallon for $100 T7800 pump up to 1000 gallons for $150 T5462 Excessive solids for $275 Teh task#7802 was complete BS... The ripped me off of a $100.... So the reviews are true, the $150 scam sales pitch is BS, and after reading the receipt, they threw on a task code to over charge me. I should have only paid $475 read more

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Warning ! Do not use this company. My daughter called them to pump her septic tank as it was due. They charged her $2,500 (yes, that's $2,500) to do the job saying that the tank needed chemicals to prevent future problems. This is criminal. Do not let this happen to you. read more

On the evening of May 12, 2024, my house had a water leak in the basement (as shown in the picture). I had to turn off the water and call someone to come fix it. And I called Rooter Plus. They came, they said they had cut the wall to find the leak (as shown in the picture) but there was no water line in there. Then they diagnosed that there was a water leak in the spray nozzle in the kitchen sink upstairs. Then they said the part needed to be replaced, and the water pump system was damaged and needed to be replaced. They guaranteed that after the replacement, there would be no more water leaks and water could be used immediately. And they asked me to pay before they replaced the spray nozzle in the sink. And I also paid them before doing it. After they replaced the spray nozzle, I still saw water leaking like before, they said the old water was still stagnant, and the wastewater pump system had not been replaced, so they scheduled me to continue the next day. With this situation, I no longer trust them. The next morning, I still saw water leaking (as in the picture), then I knew they had misdiagnosed and repaired unnecessary services. They took advantage of customer trust, tricked customers to cheat money. And I called another company to check again, they said my house did not have water leakage but only had a blockage in the main drainage pipe in the yard, just need to clear the drainage pipe then the water will not flow back into the house anymore. And they finished. And they also checked the drainage pump system, there was no damage, still working well until now. It's just that Rooter Plus wants to cheat customers' money. They work deceitfully, tricking customers to get fees. Look at my bill to know how Rooter Plus works. Don't be foolish like me, lost money without getting anything done and they also damaged the wall. Had to spend more money to repair. I would like to share my sadness and experience so that everyone can be careful and not trust and give work to ROOTER Plus. I was foolish, so don't be foolish again. Now I am wasting time preparing to sue and send a complaint to BBB. read more

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OMG! They got me! I kept receiving a text from this company but I could not remember getting work from them. We had an on going issue with a smell in the bad yard. We hired another company last year who could not find a cause. I took the bait and called Rooter Plus. The tech was friendly and knew the game (or at least how to up sell it). He got out the truck and told us that it would cost $28 G's because our drain fields had to be replaced. We didn't have $28 G's so he advised that he could treat the problem for just $4,500.00. We really didn't have that either but scraped something up. He did wind up giving us a few hundred off. I was so happy until I found out that to do the treatment we got, it would have only cost $1,000.00 MAXIMUM. OMG! I didn't research them but all of their bad reviews are right here. There is nothing people can trust anymore. DO NOT GO WITH THESE SCAMMERS. No shame in there game. read more

Chase and Noah were great ! experienced a back up and they were the first people to come out and actually give me knowledgeable information . I appreciate them actually fixing my issue. this was by far the easiest experience . I appreciate them both . highly recommended !!!!! read more

No stars. Had to put at least one star to write this review- but absolutely no stars. this company has very unethical business practices. 2021 charged $4000 to oxidize the lines and repair the system. last week called then to pump the system due to gurgling. the tech alluded to faulty work in 2021 until I said your company did the work. advised will cost $2600 with no guarantee and $3000 with guarantee on the work. the pumping was pretty fast and a week later we have an odor in the house. I called to try and rectify the problem and was told without the $2600 job, there is nothing they can do. Unethical. No integrity and unwilling to correct their wrongs. please stay away from this company. I know I will never do business with them again . read more

This company is a complete rip-off. When I called to say I needed my septic tank pumped out, they said it would cost $150. I asked several times and they definitely said it would be $150. When the company arrived, they dug a hole with an excavator down to the septic tank, opened the hatch, and said everything was bad and it would cost us $750 to shut off our septic tank. I was shocked!!! They wanted to charge me $750 to pump out the crap! He said, "You don't have to do that, I can close everything up and rebury it all." It's not profitable for me to do this work for you. We were planning to plant grass, so we needed this work done quickly, and my husband agreed to have them pump it out for us. Never agree to this company. It's better to call another one, they'll do it for you much cheaper! Everyone who wrote above, I now see, was right; they charge much more than you agree on. And the guy who dug our hole told us, "This is America, baby, everyone has to earn money." I understand everyone has to earn money, but not by cheating! Be very careful! read more

. The $150 price is a scam. Do not fall for it. When I scheduled over the phone, I double checked with them about the pricing, and they told me that the pumping would be $150 for a 1000 gallon tank. They never clarified that the actual price will be higher (much higher!). When the technicians came in, they told me it's all water inside the tank, so I don't have to pump it now (which basically means I pay them $150 for removing the lid of my tank, and then for putting it back). Now when I told them it's been two years, and I need it pumped, then their 'all water' narrative changed into 'septic tank full of non-standard materials, grease, etc. Fact is, the tank was cleaner than most other tanks, and their 'non-standard' narrative is their way of charging you a high price while they have already opened your tank, so your best bet becomes getting the pumping done at the high price. I ended up paying $550 for the 1000 gallon pumping, which is higher than all local septic service providers in my area. The technicians were very rude, honestly I haven't seen such rude service providers in my entire life. This was unexpected from a large company like Rooter Plus. read more

Rip off company with scammers!! My mom called to have her 2 septic tanks pumped (a $250 job according to rooter plus website each) when the one guy finished he pressured her to pay over $12,000!! She of course couldn't, but she gave him half, and post dated the second check (which I told her to cancel immediately, including the one she wrote the company cashed IMMEDIATELY!). Then I get a text from this company wanting to do work for me, I told them to F off scammers.......and this was the text messages that transpired.......BEWARE OF THESE SCAMMERS!!!! read more

good day I never do this but I called and set a appointment and on that day i go a call saying they coming 3 hour late I called and ask them is the guy coming they said the truck broke down then I cancelled the service the I said I will give them a try and I called and made another appointment and they said 8 to 12 the they will be there I called back at 2 and they said they did not get my appointment and we have a recording when we made the appointment so they do not want business out of the of they work area read more

Honestly surprised to see so many negative reviews. I encountered an emergency expansion tank explosion, flooding my basement at 6 PM on a Friday. I called Rooter Plus and the service was 5 stars, start to finish. They were able to get the technician out by 8:30 PM. Chase was very informative and explained everything in great detail, and had the tank replaced in about 10 minutes. everyone I spoke with was very helpful and friendly. Will definitely use them again. Love that they do not charge any additional fee for evening or weekend calls. read more

scammers!! watch out for their advertising say $150.00 for pump out it just to have a chance to come to your house to scam you it will never be that price they're con artists at it best don't fall for what she tells you on the phone it's best to stay away from this company, they will trick you, scam you jack up the price 10x and more especially if you don't watch them carefully they will create problems to try to get more out of you, my house not old but they try to stir up to charge $14,000.00 what a bs group of people read more

I rate this one star as there are no zero star ratings. Yesterday I requested for service to replace a washing machine junction box (the two valves that provide water cutoff for the washing machine) as one of my existing valves could no longer cut off. Communication was good and the tech was on time as advertised. He did an assessment and confirmed what I had told him. He then went into a comparison between an industrial install and a residential install. He showed me on his phone a quote for 1048.00 for this install. I said man hold on, in front of him I found the parts on home depot for 43.00 dollars and YouTube video to do the work DIY which took 15 minutes. I only called him because of time constraints. I paid him the 57.00 for the service call and I will do it myself as I missed the window for the delivery of the new machine. I am also reporting this business to BBB. 1005.00 dollars for less than an hour of work with no obstructions is insane. read more

RooterPLUS! - Here is the estimate. - Plumbing Near Me - Cumming, Georgia

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Would be zero stars if it was an option. I was hired by an elderly client to sell her home. We hired Rooter plus to pump her tank because a friend told her she need to do it to sell her home and client insisted. She was having NO issues and lived in the 3 bedroom home by herself. When Rooter Plus came out they told her she needed an entire new system for $8000. She called me immediately in tears and I told her to tell them absolutely not, which she did. She called me back 15 minutes later and they had dropped the price to $5500. Sounds like commission to me. We hired another company that inspected the system for $200 and it was fine. Dont walk, run. read more

I gave 2 stars because they did clear my kitchen sink drain. However, they bait and switch on price. I signed the invoice to pay $850, but they changed the charges afterwards on my credit card without my consent to $1400!!! read more

Extremely disappointed with this service. I called for help at 8 AM, but the technician didn't arrive until 5 PM. When he finally got here, he seemed uninterested in actually fixing the issue and more focused on collecting the $57 trip fee. The problem was a simple exposed irrigation pipe that had come loose at the connector. He barely inspected the situation, just reached into the already exposed one-foot hole to feel the leak, and then quoted me $589 just to dig further and give an estimate for the repair. At that moment, I realized I was being scammed. I will never use this company again and regret not trusting my instincts when he showed up so late. read more

STAY AWAY! None friendly "STEVEN FLANIGAN" IS an unprofessional, rude, septic pump technician, I needed pumping out my septic tank and put a septic tank riser, after he gave me very high price on a riser I decided not to go with riser, I told him just do the pumping, he got very angry and told me go with different company, I called the office and made a complaint. Zero out of Five STAR!!!! read more

RooterPLUS! - Plumbing Near Me - Cumming, Georgia

I highly recommend you do not use this business. They will offer same day service and charge an extremely high fee under the guise of their flat rate. Regarding pricing, their direct management has mentioned the customers do not need a breakdown. They're extremely unprofessional from management, to workers. They bank on your duress in order to get paid more. I was quoted more than double the price for the actual items and services requested. I believe that as a customer, I am entitled to transparency regarding the specifics of the tools and materials utilized during the service. The lack of professionalism, transparency as well as how they'll use their situations for their prices speaks volumes. Save yourself the trouble, and find the many various plumbing companies in the Atlanta area. read more

I just had a repair at my condo by RooterPlus. I am beyond angry at their service and just wanted to pass on the review I provided on Google. By the way, I told the owner I was going to submit a Google review and he said "go ahead, I don't care". So here it is RooterPlus came and totally overpriced everything. We requested a fix for the flapper and the guy came and told my wife she needed a new toilet. By the time I got home and talked to the guy to tell him jist to replace the flapper, the guy cut the pipes, saying he had approval from my wife initially. I then told him to just replace the flapper and he and his boss (I assume the owner) said that since he cut the pipe, just replacing the flapper would be $100 less than a new toilet (which they are charging $800 for). This company is a total rip-off and I would recommend finding another plumber, unless you want to pay for unneeded repairs! I gave them 1 star because there is nothing below that available. I informed the owner of my concerns and informed him I would be writing a review and his response was "go ahead, I don't care". So this is it. read more

I would trust the rest of these reviews when. They have 2 stars for a reason. Shitty service, shitty work, not dependable. and after over $2k still a shitty smell in my house. do not give these scammers business if you want to be a satisfied customer. read more

well they missed an appointment one day and then the next day the service technician was very rude to my mom of 80years old so she asked them to leave then the Service Tech name Chris Said FU to her, i called the manager Sean he then said something must of happened to warrant that kind of language , I mentioned at no time should a Tech Say FU to a client, Needless to say he didnt see eye to eye with my candor read more

1st, I called this company to do septic repair, first off the technician did not arrive on time the day of the project the technician arrived late in the evening after I having waited all day for the set time frame wasting my time, without the courtesy of being notified. 2nd, he could not he the install to work and want to pay for the completed repair so he could open a warranty claim, which I did not because the job was not complete. 3rd, I called them back because I had an alarm and light with a tank overflowing. with this incident, the provider did not care to call me back stating the technician was not coming. upon calling Rooter plus I was told the technician said everything was working properly. which it was not. Upon further inspecting the system I noticed where the technician had installed a solenoid, he called it, to one the connection was completely broken but was not broken off before the tech tampered with the system. The tech even tried to cover by attempting to glue the part back on. water was not gushing before rooter plus Now they are wanting to pay an additional $6000+ to change out the manifold. Really RooterPlus integrity is lacking. The whole manifold system does not have $1000 worth of parts in it. I called for a breakdown of the cost for parts and labor, but I was told their pricing is per job. Rooter plus will burn you, beware!!! read more

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I have hired this company for few years already, they used be good and the cost was reasonable, but the service done on 4/10/2023, it's way over charged, they charged me almost four thousand for the treatment, I will never hire it again. read more

Had another contractor come out a year after you pumped and "treated" my septic tank. they explained that the tank was never treated because the filter was never removed. you charged me $3800 to pump my tank. $680 of that was to pull off the lids on the tank. there was no heavy digging involved. I was out of town when you came to do this "service" and it seems to me that you tried to take advantage of my wife. you should be ashamed of yourselves. I would have given you no stars if it was a possibility. read more

RooterPLUS! - Filter was never removed - Plumbing Near Me - Cumming, Georgia