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Superior Septic

3.0 (20 reviews)
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Dacey H.

On August 18th, 2020, Haynes and his employee came out to repair my septic. When backing down my driveway, the truck stalled and the brakes failed causing the truck with trailer attached to free fall down my driveway. Luckily a tree stopped the trailer and truck from going fully into the creek. This caused damage to both a tree and a landscape timber along side my driveway. Haynes assured me that all would be made right. After months of constant follow-up on my part, the tree was finally removed. Here we are over a year later and my driveway has yet to be repaired even though I was assured it would be a number of times. I am beyond disappointed in this experience and would not recommend a company who is led by someone who is unable to keep their word.

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7 months ago

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1 year ago

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3 years ago

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3 years ago

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5 years ago

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7 years ago

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9 years ago

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Ask the Community - Superior Septic

Review Highlights - Superior Septic

Quick response and excellent service Main line was disconnected from the septic tank from settling.

Mentioned in 5 reviews

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Banks Septic - Neighborhood pump out. Teamwork makes the dream work!

Banks Septic

(68 reviews)

UPDATE (6/27): I spoke with Keith Carter who listened to the concerns and frustration I had that…read morelead to my initial review. He was receptive to providing restitution to the fact that the initial inspection put me out over $1,000 dollars. I appreciated the fact that he was willing to reach out to make things right. ORIGINAL REVIEW: I used Banks Septic to inspect the septic system for a new home my family and I are purchasing. To their credit, I did call them the day of to inspect the system in order to get it in before due diligence ended. They fit me in the day of albeit "after hours" (an additional $200 charge) and $250 for the inspection. Their technician showed up after 5pm, and had the current home owner release permission for him to dig on the property. While digging up the septic tank, the technician severed a private water line in the backyard prompting him to turn off the main water line to THE ENTIRE HOUSE freaking out the current homeowner, my realtor, and the sellers realtor. How he didn't realize that a private water pipe with no water coming out of in the backyard had no impact on the main water line to the house that had already been marked by 811 is beyond me. Trying to manage the crisis from afar, I had to pay $650 to have an after hours plumber come and repair the pipe because the current homeowner was scared to turn the water back on based off his conversation with the technician. When I called Banks the next day to speak with someone, I was told and I quote, "we don't have x-ray vision to see private water lines underground, we aren't liable for anything our technician did" and "I'll have my manager, Roger, call you (he never did)." I understand that mistakes happen but this mistake by their tech cost me $650. I sure would like to speak with someone from their company to at least get reimbursed for the inspection and waive the after hours fee if they ever expect repeat business or a referral from me in the future.

Very disappointed in the service we did not receive after postponing our first date and not…read morearriving this morning as requested on this new date.

Superior Septic - septicservices - Updated May 2026

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