Quick response and excellent service Main line was disconnected from the septic tank from settling. They came out and cleared the clog and will be back to repair the main line tomorrow. read more

My septic pump stopped working 7 years after another company installed it so I called Superior Septic this time, Haynes did an excellent job of explaining the issue with my old pump being underpowered, upgraded the pump to a much stronger one, and added a port for easier access and to pass future inspections. The price, quick response, and professionalism are top notch at Superior Septic. I won't use anyone else going forward, Haynes and his team are the best. read more

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Update: he has now sent in requests for me to contact him through my job. He is stalking me to take this review down. We had them come out about a year ago to fix our septic system said we need a flushing, new fitting and filter. We paid about $1600 more or less for all of it and went on our way. We noticed some standing water a few months later and called. He said he would come out.....and he did not show up. We called again because we noticed that the issue had gotten worse. Still no response. We called another company who told us he did not replace the filter in our system nor did he flush out both sides of our septic tank. He only flushed the water side. The contractor then began to tell us that. Superior is no longer allowed to do any work in Cherokee county and that his guy is a crook. We will be filling a report. read more

We have been using Superior Septic for our Commercial Properties in Holly springs for years. They are very responsive and pick up the phone! We just had to put in a new septic tank and drain field at our commercial property in Holly Springs and Haynes completed the job in One Day. He really help us out as our tenant needed to get their business up and running. If you need a good, reliable and honest company call Superior Septic. read more

On August 18th, 2020, Haynes and his employee came out to repair my septic. When backing down my driveway, the truck stalled and the brakes failed causing the truck with trailer attached to free fall down my driveway. Luckily a tree stopped the trailer and truck from going fully into the creek. This caused damage to both a tree and a landscape timber along side my driveway. Haynes assured me that all would be made right. After months of constant follow-up on my part, the tree was finally removed. Here we are over a year later and my driveway has yet to be repaired even though I was assured it would be a number of times. I am beyond disappointed in this experience and would not recommend a company who is led by someone who is unable to keep their word. read more

Superior Septic - Septic Services Near Me

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I thought these guys were great. They answered right away. Came out same day and did the inspection and told me I would have the report soon. Didn't get the report and so I called and they said I would get report by Tuesday morning. Here it is Wednesday and no report and now they won't even respond to text and won't even answer the phone. I would have done the repair with these guys but now can't trust them. So disappointed. Not getting me the report means I have to buy the house as is and do the repairs out of my pocket. I hate giving bad reviews but this time it cost me over a thousand dollars. Update. He just sent me the report. Hopefully it isn't too late. Giving 3 stars. If it's not too late I'll give 4 for resolving. It wasn't too late. I'm happy now. read more

Don't be misled, Superior Septic is not affiliated with Superior Plumbing. You are getting a self-employed owner who does business on his cell phone. I have not had good luck with self-employed contractors in the past and wanted to avoid getting in a situation that might need a follow up visit after they had been paid. Hence, my disappointed on the day of the scheduled work when I called Superior Plumbing to confirm my appointment and was told they do not have a septic division. Haynes, came out and was very likeable and seemed knowledgeable. I agreed to let him do the work! He determined that a fitting had failed and needed to be replaced. I agreed to have him do the work. He returned to complete the work, but the new fitting was smaller than the original. He though he could make it work.....the tank still leaks from time to time. I have called him about a dozen times and he says he's coming and never shows up to revaluate why his fix did not work. I paid him $2,400.00. which would be ok if it fixed the problem, but it didn't and I still don't know why. read more

How do I get this guy to return my calls? I've tried calling and texting many times. I've been waiting since April for him to replace my lines - major work. He has my perk test, so I'm stuck. Completely ghosted! Haynes seemed like a real pro, I'm learning my lesson now. read more

This company was awesome and informative. They explained everything they were doing every step of the way. We had a system that hadn't been looked at for 30 years!! They fixed it for a reasonable price and were very professional. read more

After having issues with other companies, I decided to call Superior, a local company. They answered the phone first call and discussed at length the process. Haynes and his assistant, whose name escapes me, located the septic tank covers and got to work. It was close to full!! So glad I didn't delay for another year. We also installed risers to save using a digger next time. They were professional and good guys to boot. I'll definitely call them in four years to do the maintenance. Better safe than sorry!! read more

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They came out to give me a quote and when we told them to go ahead with service they drain the septic and said they would be back the next day to do the rest. They never showed back up and I called and texted them several times. Received a text 5 days later saying they were on vacation and would get to us this weekend. They never showed. WORST service ever. We cannot use our water for a long period of time due to backflow. read more

Called and spoke with someone who seemed nice enough. Scheduled an appointment. When the day came they just never showed up. I understand emergencies can come up in that line of work but nobody even called me to tell me they weren't coming. Honestly this was a blessing in disguise because the people I ended going with did a phenomenal job at a phenomenal price. Not sure if I'm allowed to promote another company in a Yelp review but just check my reviews to see who if you're interested. read more

Paid them $1200 to drain my septic, which was fine. They broke my sprinkler system and it does not work now. Called them 3 times and was told they were coming. Never happened and now I'm stuck with paying someone to fix. Fine someone who is going to have good customer service before and afterwards. read more

Have had on and off problems with my septic system for over a year. I have dealt with several companies before and problem was never correctly diagnosed or fixed. I called several companies and Superior was the only one I didn't have to chase for an appointment or a returned call. 20 minutes out and my problem was diagnosed. The cost was fair and lower than some previous quotes I have received from other companies. Haynes was professional and explained everything out so that i could easily understand the issues. Problems fixed same day. System working perfectly now. Will call Superior from now on for any septic needs. Highly recommend these guys. read more

I used their service as my only option because my septic tank was full and backing up to the house. That was a costly mistake of $800. $485 to empty my 1,000 gallons septic tank. I will never use their service again read more

I have had the pleasure of working with Superior Septic on several occasions. Each time, I have been impressed with the honesty and ethics with which they conduct business. Thanks, Superior Septic! read more

I called four other companies, this one had the best price and the fellow who answered the phone was straight forward with an estimate. I scheduled a time to have them out. They showed up one day early. Clean cut crew, well spoken and knowledgeable. They got straight to work, assessed the situation and there were no fluctuations on the price I was quoted. They pumped the tank out, tested things to make sure everything was flowing, pointed out some stuff I needed to keep an eye on, recapped the system, filled in the hole and headed off. read more

Had the best experience. Did not know where our septic tank was in the house we just purchases. Superior came out not once but twice to find the tank, fixed the problems, pumped the tank and blew out the lines. Extremely knowledgeable. Was so professional. Outstanding service, cleaned up before leaving, great company. Reasonable fees, stayed as quoted even with all the additional work required and time required. Would highly recommend to all!!!! read more

Talked to Haynes. Seems like a nice enough guy! Missed first appointment. Ouch! Rescheduled since they were the cheapest around and waited over 2.5 hours and it was dark. Haynes told me both times real estate inspection fee $175 but when confirming on day of, he states "Technically its $193 out the door." I was told they had cameras but he was unable to locate septic. Told me to call with any questions, I did and I got ignored. You know how it goes, get what you pay for! Maybe you'll have better luck! read more

Well, after making an appointment for 2:30pm and taking time off from work to be home, superior septic was a no show. No phone call. Nothing. This complete lack of respect for your customers tells me all I need to know about this outfit. Moving on to another company. read more